Re: [rt-users] Rights management question

Le 5 mars 2010 18:47, Jerrad Pierce jpie...@cambridgeenergyalliance.org a écrit : For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? Yes, as long as you want the same rights for whatever other queues those CFs

Re: [rt-users] Rights management question

Yes thanks, CF rights start to make sence now ... Le 5 mars 2010 19:12, Ken Crocker kfcroc...@lbl.gov a écrit : Charles, What I think you're missing is that even though Custom Fields are *applied * to Queues, the privileges to See/Modify/Admin them is *granted via Groups*. That means I

Re: [rt-users] Rights management question

each custom field rights by Roles. The Roles Rights on CF can only be granted in Global way? So am i missing something ? The fact that CFs themselves may be selectively applied to queues? Second     Can i set a filter on the right Showticket? For instance, i would grant some user too see

Re: [rt-users] Rights management question

Le 5 mars 2010 17:36, Jerrad Pierce jpie...@cambridgeenergyalliance.org a écrit : each custom field rights by Roles. The Roles Rights on CF can only be granted in Global way? So am i missing something ? The fact that CFs themselves may be selectively applied to queues? Yes but in in a queue

Re: [rt-users] Rights management question

For instance in queue1, the Cc can see CF1 and CF2 and the AdminCc see CF1, CF2, CF3 and can modified only CF1. Is that Possible ? Yes, as long as you want the same rights for whatever other queues those CFs are applied to and those users can access. -- Cambridge Energy Alliance: Save money.

Re: [rt-users] Rights management question

Charles, What I think you're missing is that even though Custom Fields are /applied/ to Queues, the privileges to See/Modify/Admin them is /granted via Groups/. That means I could apply a CF to 3 different Queues and if I didn't grant any groups any rights to see/modify/admin that CF, then