Hi RT-Users
I have installed RT 3.6.7 for my company.
Everything is working fine.
I just would like to allow unprivileged requestors to change the
status of their own ticket.
In the global group right configuration tab, requestor are allowed to
- ModifyTicket
- ReplyToTicket
- ShowTicket
In the
Hello,
I have just migrated hardware for my RT system and I am not able to get
into the advanced view for my account. Clicking advanced doesn't really
do anything. Here is a summary of my migration (it might be a poor
migration?)
1. Cold backup of the database, copied the Oracle dbfs over,
Hello all,
I am using RT 3.7.6 with RTIR. I am trying to use GnuPG with RTIR and
send encrypted emails with RT. My RT_SiteConfig's for GnuPG is
as below:
Set(%GnuPG,
Enable=1,
OutgoingMessagesFormat=RFC,
EncryptDataInDb=0,
);
Set(%GnuPGOptions,
homedir=
Hi,
RT has global scrips that apply to all queues. Is there a way to leave
these scripts completely alone and simply to stop a global script from
running on a specific queue?
For example we have the following global scrip:-
Description:On Create Autoreply To Requestors
Condition:
This issue is the result of a change from Mail::Address to
Email::Address in RT's core libraries. We're working with the authors
of Email::Address to address the issue.
jesse
On Jul 30, 2008, at 5:28 PM, Mathieu Longtin wrote:
The bug:
If you enter this in CC field of the comment or reply
Hi Jason,
Unless things have changed radically between 3.6.5 and 3.8, if a global
scrip is enabled it will always run when the trigger conditions are met;
you can't turn a global scrip off for specific queues.
Templates work differently, though. A global template (like Autoreply) can
be
I'm trying to upgrade our RT instance. I was going through the
etc/initialdata and I noticed the 'Extract Subject Tag' action for
lib/RT/Action/ExtractSubjectTag.pm wasn't in the upgrade scripts for
ScripActions, also the related Scrip On transaction, add any tags in
the transaction's subject
To list,
I noticed that when selecting Comment on the Modify Ticket page,
the ticket status defaults to open when in the comment screen. I
would like the ticket status to just be what it is and not default to
open or anything else. Where can I make that change? Thanks.
Kenn
LBNL
Ok, I went through the archives and did not really find a good or easy answer
to this question. Plus many of the posts are very old. We created an external
form for RT 3.8.0 and resides on an external site. The form works fine for
creating a ticket, except that it requires the person to
You can try looking up Command by Mail in the archives. It can send
e-mails with the custom fields and such to be submitted as tickets. So
you could have a web front end for submission that generates an e-mail
to RT.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL
It seams like anything I do with perl or configs I can not get rid of
this error:
[Thu Jul 31 14:47:37 2008] [error] Can't call method crit on an
undefined value at /opt/rt3/bin/../lib/RT.pm line 579.\nCompilation
failed in require at (eval 2) line 1.\n
[Thu Jul 31 14:47:37 2008] [error] Can't
I decided to go back and clean out rt3 mysql database and /opt/rt3 but I
then noticed these errors when executing make install:
cd: 1: can't cd to local/html
make: [local-install] Error 2 (ignored)
cd local/html find . -type d -name .svn -prune -o -type f
-exec /usr/bin/install -c -m 0644 {}
By default no plugins are installed and desiable @Plugins option in your config.
On Fri, Aug 1, 2008 at 3:24 AM, PF IT [EMAIL PROTECTED] wrote:
I decided to go back and clean out rt3 mysql database and /opt/rt3 but I
then noticed these errors when executing make install:
cd: 1: can't cd to
Hi,
I've read through a bunch of emails in the list archives many of which
suggest upgrading SearchBuilder to fix bugs or improve query performance. We
are running RT 3.4.2 (yes I know it's old but we have customisations and
upgrading will take a while), and SearchBuilder 1.43.
Could we upgrade
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