Kenneth Crocker wrote:
To all,
The regular guy who has done our installs before is no longer
available, so I ended up with this little task. In trying to install
3.8.1, I ran into a couple problems. We do not use the default /opt/rt
directory, but a different one. I had
There is a HUGE warning in RT_Config.pm that you shouldn't edit it but
instead copy sections to the RT_SiteConfig.pm.
I'm still unsure of even what variable or section I should be editing.
Can you give me some pointers?
Kind regards,
Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business
Hi,
that doesn't to the trick either I have to stick with EscalatePriority
(for various reasons which are beyond the scope of this thread) an
there these options are not available.
In fact I cannot find any Option there that gives me a hint it might
help me out.
best regards,
Bernd
On 9
Hi Andro
try to move the line Depended-On-By: TOP out of the Content: ...
ENDOFCONTENT block, e.g. move it above the Content: ... line.
This should fix the problem.
Good luck!
On Oct 9, 2008, at 4:18 PM, Andro Wei wrote:
Hi all
According to the book: RT Essentials page 94. It say : Once
On Wed, 08 Oct 2008 17:46:36 -0400, Kenneth Crocker [EMAIL PROTECTED]
wrote:
where '' is really something I can't print.
It's not the 'F' word is it? ;)
As Phillip mentioned you need to install or have a gcc or cc compiler in
your path when you do the install. What OS are you
Hi Bernd,
not sure for EscalatePriority Module, but for the RT::Action::LinearEscalate
you can define to not mess um the history:
--from the modul:
You should prefix options with LinearEscalate_ in the config:
Set( $LinearEscalate_RecordTransaction, 1 );
Set(
Dear Alex, Dear List,
thanks for your quick response. I should add that I'm using RT-3.8.1
on FreeBSD6.3/amd64 (which I forgot in my first mail).
I did the following (which didn't quite help me):
mkdir -p Callbacks/MyCallbacks/Ticket/Elements/ShowHistory in my rt-
root/local/html/Ticket
Hi Alex,
I think I know the core of my problem. The whole directory ./Callbacks/
MyCallbacks hasn't existed before so I just made a mkdir to have
it in my directory-tree.
But the RT doesn't know about the existence of this directory (it's
not configured anywhere). That's why it's not
All I ever do is mkdir each directly that is needed by a script. I never
edit anything into the /opt/rt3/share/ folder. I always copy the
files I want to edit from there to /opt/rt3/local/
Check out Using the 'local' directory here:
http://wiki.bestpractical.com/view/CleanlyCustomizeRT
Paul Broadwith wrote:
There is a HUGE warning in RT_Config.pm that you shouldn't edit it but
instead copy sections to the RT_SiteConfig.pm.
I'm still unsure of even what variable or section I should be editing.
Can you give me some pointers?
I think Jesse is referring to the fact that using
Hey,
My queustion is the following. I have a queue where the default for the
due date is set to 7 days. I have different scrips that set the due date
to either 1 or 14 if the subject contains certain key words.
As I understand RT, as soon as a ticket comes in the defaults in the
basics will
Hi everyone,
I've set up my rt-crontool like this:
0 1 * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL --
search-arg (Status='new' OR Status='open' OR Status = 'stalled') --
action RT::Action::EscalatePriority /dev/null 2/dev/null
and it's working fine. But I don't want it to
Hi Kenneth,
I wrote a howto on installing RT on a Debian box that might help.
http://rtvm.tehcorner.com/rt38/
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Dear RT users,
I am wondering if there is a way to organize tickets in a queue. For
example, we may have a queue called system administration. But I
would like to sort tickets and put them into sub-categories like Email,
DNS, DHCP, LDAP, DB.
Is this possible? Any suggestions or comments are
On Thu, Oct 9, 2008 at 12:06, Alan Cheng [EMAIL PROTECTED] wrote:
Dear RT users,
I am wondering if there is a way to organize tickets in a queue. For
example, we may have a queue called system administration. But I
would like to sort tickets and put them into sub-categories like Email,
I am having the problem with corrupted attachments after upgrading to
3.8/3.8.1
I am using mysql 4.1.18
Here are my char_set variables:
mysql show variables like 'c%';
+--++
| Variable_name| Value |
I am having the problem with corrupted attachments after upgrading to
3.8/3.8.1
I am using mysql 4.1.18
Here are my char_set variables:
mysql show variables like 'c%';
+--++
| Variable_name| Value |
Sure - you can use a queue custom field for this.
Yes, and to clarify, that is what RTX::Tags has you do. It then
provides some helpful tools for interacting with that field.
In the near future I'll be adding an optional RT at a glance nodelet
for the tags, and may let users select the queues
Stephen,
Very funny HA! No, it's not the F word. I didn't want to give out any
company-specific directory names so I wouldn't get in trouble. This is
an Upgrade from 3.6.4. on a Unix/Solaris machine and the DB is Oracle 10g.
I DID read the README and README.Oracle files and
Joop,
Thank you very much. I'm sure with Stephen and you and Philip and
others, I'll get thru this little drama (URG!). I'm such an ignoramous
in this server world. I've been in this business 40 years (yes, I really
DID wire collators and sorters) and most of it was spent in front of
Violetta,
If you have a scrip that modifies ticket data that is ALSO set by
default RT code, you need to make the STAGE of the scrip in batch
mode. That should do it. I've had that problem before and that fixed it.
Kenn
LBNL
On 10/9/2008 5:30 AM, Violetta Wawryk wrote:
Hey,
My
Maurice,
Thank You! I'll give it a look. At the level of knowledge that I have
(or actually, haven't) I'm sure anything will help. Thanks again.
Kenn
LBNL
On 10/9/2008 9:17 AM, Maurice wrote:
Hi Kenneth,
I wrote a howto on installing RT on a Debian box that might help.
Kenneth Crocker wrote:
Any clues as to why the C compiler is needed? Thanks.
Not all Perl modules are Pure Perl modules which means that for example
GD has a Perl interface to the gd.so which fixdeps will try to compile
for you.
That is probably not the right thing to say but I hope its
I'm looking to do a search that will group by requestor organization
(bar chart to be exact)
When running my search I can select Requestor Organization, but I cannot
display it as a column, therefore I cannot create a bar chart for it.
What I want is a graph showing the number of tickets
Auch, Benjamin [EMAIL PROTECTED] wrote:
I'm looking to do a search that will group by requestor organization
(bar chart to be exact)
When running my search I can select Requestor Organization, but I cannot
display it as a column, therefore I cannot create a bar chart for it.
What I want
Anyone managed to get Aspell working in FCK editor in RT?
I installed Aspell and set FCK to use it in its config, but when I click
on the FCK spell check button it pops up
(http://myserver/NoAuth/RichText/editor/fckdialog.html), says spell
check in progress and then gives error message saying:
Joop,
I ran /tools/bin/ make fixdeps and I got this result:
Checking if your kit is complete...
Looks good
Warning: prerequisite Devel::StackTrace 0 not found.
Writing Makefile for Class::ReturnValue
Unsatisfied dependencies detected during
Joop,
I decided to try again. I have a couple questions:
1) how do I know that the 'automatic' installs are installing the
latest versions of perl, SearchBuilder, etc.?
2) What am I really supposed to do with this result?
The automatic tests for GDGraph are not really
Just loaded rt3.8.1 on redhat AS4.5/64. When I try to hit the site, get:
Can't call method HasRight on an undefined value at
/opt/rt3/bin/../lib/RT/User_Overlay.pm line 1209.
What don't I have configured right?
___
No theme on 3.8.1, Fresh Install
Pointers, anyone?
Thank you,
Adam Sailer
Computer Support Analyst II
Information Systems
University of Washington Bothell
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Community help:
Kenneth Crocker wrote:
To all,
We'er using 3.6.4 and ha never had the problem your discussing in terms
of reminders. Is this new due to 3.8?
no
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Community help:
RT-3.8.1
I was just wondering if there are any database changes required for
upgrading from MySQL 4.1 to MySQL 5.0.
There is no mention of MySQL 5.0 in UPGRADING.mysql so I am assuming not.
Gordon
___
Not that hard:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=16264
Would be available in RT 3.8.3, however there is a bug in RT I should
fix that makes numbers incorrect for Requestors, Ccs and other
watchers.
On Thu, Oct 9, 2008 at 11:44 PM, Emmanuel Dreyfus [EMAIL PROTECTED]
If RT 3.8.0 or newer has been installed on mysql 4.1 then there is no
need to do anything after upgrade of the server to mysql 5.0.x
On Fri, Oct 10, 2008 at 4:13 AM, [EMAIL PROTECTED] wrote:
RT-3.8.1
I was just wondering if there are any database changes required for
upgrading from MySQL 4.1
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