Hi,
I have applied the updates to the schema but whenever I try to view an
attached image I get this instead;
[image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg]
http://hamrttest/Ticket/Attachment/235/90/image001.jpg
This is instead of any binary type attachments. However when
Hi,
can RT3 be made ITIL-compliant?
I know that ITIL is more about processes etc, but my boss has decided we
need an ITIL-compliant ticketing-system
What can I tell him about RT + ITIL?
Regards,
Rainer
___
On Thu, Jan 08, 2009 at 03:34:21PM +0100, Martin Maurer wrote:
Andrew published well working Lenny packages for 3.8.1 (deb
http://debian.etc.gen.nz http://debian.etc.gen.nz lenny rt), also
similar packages are available in Debian experimental. As Debian Lenny
is the next stable, where can I
On Thu 8.Jan'09 at 17:31:47 +0200, Monti gmail wrote:
Hi all,
I have a customer which uses the Self Service HTTP interface using IE 6.0
The customer complains he cannot see the issue description text box
when trying to submit new issue.
Monti,
You don't mention what version of RT
On Fri, Jan 09, 2009 at 12:45:01PM +0100, Rainer Duffner wrote:
Hi,
can RT3 be made ITIL-compliant?
According to the ITIL specification (as of the last time I read it), the
answer is tools can not be made ITIL compliant. An organization can use
tools to implement ITIL-compliant processes.
On Sat, Jan 10, 2009 at 12:46:24AM +1300, Aaron Guise wrote:
Hi,
I have applied the updates to the schema but whenever I try to view an
attached image I get this instead;
[image: http://hamrttest/Ticket/Attachment/235/90/image001.jpg]
Jesse Vincent wrote:
Does
your boss know which of the ITIL areas/practices/functions he's looking
to implement?
Sorry.. I *HAVE* to chip in here having been on the receiving end before:
Does your boss know what ITIL means? Or has he just been handed a
buzzword from a more senior manager or
On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote:
Slightly confusing instructions (and different from 3.8.0) on upgrading a
mysql database.
First, the instructions say to run /opt/rt3/sbin/rt-setup-database telling
the script the current version you are running.
On Friday 09 January 2009 14:44:12 Jesse Vincent wrote:
can RT3 be made ITIL-compliant?
According to the ITIL specification (as of the last time I read it), the
answer is tools can not be made ITIL compliant. An organization can use
tools to implement ITIL-compliant processes. Various
Jesse Vincent je...@bestpractical.com wrote:
On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote:
So, in the setup-database script, do you tell it to stop at 3.8.0, or
3.7.87? Meaning, if I choose 3.8.0, does the script stop after
installing
the 3.7.87 schema
On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote:
The point is that Lenny will be the stable release soon and I see no way to
use experimental repos or a mix - so we need Lenny packages.
That's not quite true. It's perfectly possible to add additional
resources to the
Mike Peachey schrieb:
Jesse Vincent wrote:
Does
your boss know which of the ITIL areas/practices/functions he's looking
to implement?
Sorry.. I *HAVE* to chip in here having been on the receiving end before:
Does your boss know what ITIL means? Or has he just been handed a
Rainer Duffner wrote:
Mike Peachey schrieb:
Does your boss know what ITIL means? Or has he just been handed a
buzzword from a more senior manager or (more likely) a
corporate-sponsored newsletter/magazine?
I'm not sure.
;-)
Maybe he just wants to go with a commercial package.
I
On Fri, Jan 09, 2009 at 02:11:49PM +0100, Martin Maurer wrote:
We are more or less finished with the virtual appliance, so the only open
issue is the repository.
(currently we use official Lenny and http://debian.etc.gen.nz for rt 3.8.1
but I am not sure if this will be maintained in the
On Fri, Jan 09, 2009 at 03:46:52PM +0100, Rainer Duffner wrote:
Mike Peachey schrieb:
Jesse Vincent wrote:
Does
your boss know which of the ITIL areas/practices/functions he's looking
to implement?
Sorry.. I *HAVE* to chip in here having been on the receiving end before:
On Friday 09 January 2009 15:46:52 Rainer Duffner wrote:
Mike Peachey schrieb:
Jesse Vincent wrote:
Does your boss know which of the ITIL areas/practices/functions he's
looking to implement?
Sorry.. I *HAVE* to chip in here having been on the receiving end before:
Does your
hi,
i'm using the Approval example on wiki and it's fine, but i want that
approval user receive an email with direct URL of ticket created after
approval request submission...
and i don't find how to do it :-( here is my template :
===Create-Ticket: aproval
Subject: Approval needed for :
Our RT server (support.remc1.net) has three email addresses forwarding
in for email requests.
supp...@support.remc1.net
supp...@remc1.net - supp...@support.remc1.net
helpd...@bhkfirst.org - supp...@remc1.net
Since upgrading to 3.8.1 (from 3.6.X), any mail sent in from an address
other than
To all,
I sent this before and got no response. Is it showing?
We are planning to move up to 3.8.2 soon (a month?). One of the things
my users do not like is that there are many CF's that are sowing up in
their Modify Ticket screen that some use, some don't ,but needs to be
To all,
I also sent this and received no response. I'm wondering if they
are getting thru?
We have many users that like to create their own tickets from the email
they get from their users (requestors). That way they can copy the part
of the email body that makes sense and leave
I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2
without any problem
I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a
different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3
database from 3.6.4 and restored it on 3.8.2.Ran
To all,
I sent this before and got no response. Is it showing?
We are planning to move up to 3.8.2 soon (a month?). One of
the things
my users do not like is that there are many CF's that are sowing up in
their Modify Ticket screen that some use, some don't ,but needs to
Did you complete step four in UPGRADING.mysql?
James Moseley
Narendra Mehta
narendra.me...@s
yeah, I had followed those instructions too. On all binary atachments I am
now getting an error saying the attachment cannot be displayed, because it
contains errors.
On Sat, Jan 10, 2009 at 2:46 AM, Jesse Vincent je...@bestpractical.comwrote:
On Sat, Jan 10, 2009 at 12:46:24AM +1300,
James,
Actually, the Custom Fields are all over the place, even though we set
up the sequence for the queue (Config-Queues-select Queue-Custom
Fields). What I was hoping was that the queue setting would actually
work in 3.8.2 (it doesn't in 3.6.4 which is what we have) and perhaps
Is there a setting somewhere to 'force' the UI for privileged users to
use the SelfService pages?
Thanks,
Thierry
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Has anyone got this working? I've spent 16+ hours trying to get this to
work. It seems simple enough. i got past the part where it was saying page not
found, and now just get php script errors in the spellchecker.php
Thanks.
--- On Sun, 10/12/08, Jesse Vincent je...@bestpractical.com wrote:
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