Yeah, that's true that mason tries to parse things even when there is
autohandler in the same or above dir. This happens as a comp may
define autohandler or drop all of them.
However, I do recall we did something about that in custom handler.
On Wed, Feb 25, 2009 at 2:18 AM, Todd Chapman
On Tue, Feb 24, 2009 at 11:41:36PM -0800, Jo Rhett wrote:
On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote:
I'm trying to debug why dashboard mail isn't going out.
I had some errors in rt.log related to graphviz until I found the
undocumented disableGraphViz set command and used it.
Just for your information, the email-dashboard script needs access to
run Mason components to be able to generate the dashboards. The script
renders the show dashboard page and emails that to users.
The show dashboard page, originally preview dashboard, was
actually
created only to render
Torsten Brumm ha scritto:
you are all correct and i think Andrea has done a tiny mistake,
Well, I've learned something new, and I guess I'm not the only one :D
Well done Rob Munsch, now the example is clear: could be nice to have it
reported in RT_SiteConfig too.
also think Andrea's idea was
On Feb 25, 2009, at 1:45 AM, Jo Rhett wrote:
FWIW, it's still not working and now there's no log entry again :-(
Gah. It's running as root, but I hate that.
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
Jesse Vincent wrote:
On Wed, Oct 08, 2008 at 11:42:45AM -0400, Todd Chapman wrote:
Stefan,
I have never seen that error. Are you running mod_perl or fastcgi?
That looks like the old problem we had with serialized records in the
session and fresh server processes that had never had the
You MUST read UPGRADING.mysql
On Wed, Feb 25, 2009 at 1:33 AM, Nick Kartsioukas
change+lists...@nightwind.net wrote:
Changing the a_sessions table from longtext to longblob fixed it.
Thanks, Steven! Now that I know the answer I've found the other threads
relating to this, but I was apparently
I'm currently testing the approval system in RT 3.8.2
In the Gerneral queue I've created a template that creates a ticket of
type approval in the ___approval queue. This is working properly and I
can see the ticket in the approval list and can approve/reject it. When
I approve the approval
I disabled the new brand, using just the old brand (but with the script
changes we made) and it's still using the settings for the new brand.
Something about environment variable we are setting is constantly getting
set to the new brand, no matter which brand you try to use.
I've had our local
I made a mistake
If I comment out the new instance...restart http and try to access the old
instance by url, the old instance is shown.
So to answer your question, if I comment out brandy, brandx is displayed
properly.
Sincerely,
Doug Eubanks
ad...@dougware.net
On Wed, Feb 25, 2009 at
Should the /temp/foo file add a line each time I request a page from the
ticket system?
I seems that it only gets new lines added when I restart apache.
Sincerely,
Doug Eubanks
ad...@dougware.net
On Wed, Feb 25, 2009 at 9:47 AM, Doug Eubanks ad...@dougware.net wrote:
I made a mistake
I found one of the problems. The RT README says to configure mod_perl with this:
Location /NoAuth/images
SetHandler default
/Location
Location /
SetHandler perl-script
PerlResponseHandler RT::Mason
/Location
which didn't work for me. When I changed the
I installed, the RT-Extension-CommandByMail-0.06. on RT version 3.6.3.
I have the following in the RT_SiteConfig.pm:
Set($LogDir, '/opt/rt3/var/log');
Set($LogToFileNamed , rt.log);#log to rt.log
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
1;
The email sent to RT is as
Strangely, it doesn't help when I do this either:
ls -l /opt/rt3/local/html/Callbacks/MyCallbacks/NoAuth/css/web2/main.css
insgesamt 8
-rw-r--r-- 1 qa_admin rt 28 25. Feb 17:03 End
-rw-rw-r-- 1 qa_admin rt 390 25. Feb 16:09 statuscolor.css
--
Richard Foley
Ciao - shorter than aufwiedersehen
On Wed, 25 Feb 2009 16:26:49 +0300, Ruslan Zakirov
ruslan.zaki...@gmail.com said:
You MUST read UPGRADING.mysql
This was not obvious from the wiki documentation or output from make
upgrade or the rt-upgrade-database script.
___
Hi all,
Every time one of our users add a ticket that is linked to an asset,
from the asset view, a ticket gets created but the content is only the
first word of the body that is broken up to the first letter, then a
blank space, then the rest of the word with nothing else. It is nice
You say your file is:
/opt/rt3/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/Columnmap/
Columnmap
That's wrong. Columnmap should me ColumnMap in both instances.
-Original Message-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 25 February 2009 16:07
To:
Hi,
The code at http://wiki.bestpractical.com/view/ShowStatusInColor doesn't work
for me. Possibly because the directories are confusingly
discussed. I've got 3 files:
#
/opt/rt3/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/Columnmap/Columnmap
%INIT
sub statusInColor {
my
Hi,
I'm trying to track down a bug I am experiencing with RT, its
WYSIWYG editor, IE7 and RTx-EmailCompletion.
On my install when RT inserts content automatically into the body of the
WYSIWYG editor.
I only get this error when using Internet Explorer 7 (Haven't tried
other IE
On Feb 25, 2009, at 11:21 AM, change+lists...@nightwind.net wrote:
On Wed, 25 Feb 2009 16:26:49 +0300, Ruslan Zakirov
ruslan.zaki...@gmail.com said:
You MUST read UPGRADING.mysql
This was not obvious from the wiki documentation or output from make
upgrade or the rt-upgrade-database script.
Hello,
Since my migration from 3.6.6 to 3.8.2, I get this message for
requests from new users :
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (.x...@xxx.com).
You might need to grant 'Everyone' the right 'CreateTicket'
On Feb 23, 2009, at 6:21 PM, Jo Rhett wrote:
So I used the method Jesse described for matching inbound requests and
...
I have one scrip to lower the priority on Correspondence, and this one
to raise it:
...
How do I make sure this doesn't match tickets which I opened for
myself and am
Hmmm... odd that I dont get the error when I remove RTx-EmailCompletion, but
you're not using it. What other extensions are you using? Do you still get this
problem if they are disabled?
Mine is getting truncated at 319 characters on every one. I never noticed it
before.
Looks like my
Alex,
I've observed the same kind of behavior when I use the New ticket in button
at the top, but not when I enter a comment or reply. Additionally, my text is
truncated at 55 characters. I'm having this issue in IE7, but not Firefox 3.
I don't get JavaScript errors in either browser.
I do
For what it's worth, an end-user of mine noticed the same thing today...
He's also using IE 7.
James Moseley
Michael Finn
mf...@nbutexas.c
On Wed 25.Feb'09 at 11:02:16 -0500, Jim Faulkner wrote:
The query builder in version 3.8.2 is somewhat awkward under Linux. Under
KDE4 on Suse 11.1, there is a seperator in the less than, matches,
is, etc fields that overlaps the text, making the S in is and
matches look like a dollar
Rich -
A heads up. I'm doing an RT demo at OSP (E19) from 9-10am tomorrow
(Thurs). Should be here about 10.30.
Steve
--
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IST
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Sorry all, misdirected - got to remember to check my To line before I fire.
Please don't all come to my demo, there won't be room :)
Steve
On Wed, 25 Feb 2009 14:27:53 -0500, Stephen Turner stur...@mit.edu wrote:
Rich -
A heads up. I'm doing an RT demo at OSP (E19) from 9-10am tomorrow
Hello,
I have RT-3.6.1, postgres backend, apache with mod_perl.
We just stumbled upon a funny situation. I'm hoping one of you is going
to be able to help me sort it out.
A few minutes ago, 2 helpdesk techs used the take button, at pretty
much the same time. Upon closer inspection, here are
So we want to e-mail a copy of the web interface input to the
requestors when (and only when) the ticket was created via the web ui.
I'm guessing I should have a Scrip with a test for -IsInbound() to
determine if we opened the ticket for them.
Any gotchas with this? Anybody gone down this
One more follow up -- turns out that the ERROR 1062 was due to a failed
database dump and restore. I needed to add --set-charset=binary to my
mysqldump command line when dumping the old RT database, and just in case
I added set names 'binary' to the top of the resulting dump before
importing
The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don't apply, because I experienced the same issue in IE7 safe
mode ('iexplore -extoff').
I'm baffled.
-Original Message-
From: Alex Young
On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote:
Hello,
I have RT-3.6.1, postgres backend, apache with mod_perl.
Todd Chapman patched this issue in RT quite a while back. I don't
remember if it's in 3.6.7, but I believe it is. It's definitely fixed in
3.8.
We just stumbled
On Wed, 25 Feb 2009 15:51:05 -0500, Jo Rhett jrh...@netconsonance.com
wrote:
So we want to e-mail a copy of the web interface input to the
requestors when (and only when) the ticket was created via the web ui.
I'm guessing I should have a Scrip with a test for -IsInbound() to
determine if
Now the question is, did that fix my REST interface weirdness
as well.. probably. It's late so I'll work on that tomorrow.
So, I've been able to figure out now how to reconstruct the binary from the
Content: section in the REST response for
/REST/1.0/ticket/ticket-id/attachments/attachment-id
Best Practical Solutions provides unparalleled instruction in how to
get the most out of RT. We've been teaching users and administrators
how to get the most out of RT since 2001. Since 2003, we've offered
intensive one-day RT administrator training sessions to the general
public.
In
Hello, I had a few questions about procmail. I am not very good with
procmail and I am trying to use my gmail account to allow me to automate
incoming email based on its subject line. I have found some very useful
recipes, although I have not found a good tutorial on how to set up my
gmail
I am looking for a way to parse an email message to set the SLA priority of the
ticket (using RT::Extension::SLA)
TIA,
Steve
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Community help: http://wiki.bestpractical.com
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On Wed, Feb 25, 2009 at 03:34:40PM -0800, Steve O'Brien wrote:
I am looking for a way to parse an email message to set the SLA
priority of the ticket (using RT::Extension::SLA)
In a scrip I suppose?
You can get the message body with:
my $message =
On Wed, Feb 25, 2009 at 4:11 PM, Jesse Vincent je...@bestpractical.com wrote:
On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote:
Hello,
I have RT-3.6.1, postgres backend, apache with mod_perl.
Todd Chapman patched this issue in RT quite a while back. I don't
remember if it's in
Yes I still have this queue. Maybe is it related to LDAP
authentication ? I enabled LDAP in 3.8.2 with
RT-Authen-ExternalAuth-0.08_01 plugin.
Regarding mailgate, it's a simple usage : I get emails from a mailbox
with pop and pass them through mailgate. Then it creates a ticket in
incoming queue.
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