Hi,
I found that my sendmail configuration was wrong. When I get this corrected in
my sendmail.cf file, I got rid of this error. But getting a different error
this time (Log below). Searching thru, I see the following line in
Thanks a lot for the info and advise Aaron. Don't suppose you kept the
scripts you used to dump the attachments and load them back in did you?
I'm going to talk to my sysadmins and see if they are using that
default-character-set option in the backup dump. If they aren't I'll
get them to
Thanks Kevin it was indeed the wrong version of
RT-Extension-MergeUsers, installed 0.03_02 and it works fine.
Regards;
Roy
Kevin Falcone wrote:
On Tue, Sep 15, 2009 at 04:53:21PM +0100, Raed El-Hames wrote:
Hi There;
(Perl v5.8.8 under linux ,mod_perl2
Hi Kevin,
I found that my sendmail configuration was wrong. When I get this corrected in
my sendmail.cf file, I got rid of this error. But getting a different error
this time (Log below). Searching thru, I see the following line in
Is there a way to allow the show ticket/show comment attributes to
include showing the queue?
We have situations where we do not want to give away the See Queue
attribute but also allow the users/requestors to see all that is going
on with their tickets. Right now it shows a queue in which
It is a problem with Mason and links, I think. Easiest fix is to not use a
link, and either reconfigure with prefix /opt/opt.CORE/rt-3.8/rhel5 or, move
the rt3.8 directory to /usr/site/rt-3.8
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Tue, Sep 15, 2009 at 11:47:53AM -0400, Jesse Vincent wrote:
On Tue, Sep 15, 2009 at 08:46:15AM -0700, Ken Crocker wrote:
To list,
Does anyone know what the latest viable Perl versio we can use for RT
3.8.x is? We trying to get grid of a bunch of perl versions here and I
want to
Could you give any more information on this? I ask because we're
supporting users running RT 3.6 in Debian stable with Perl 5.10.0,
as well as RT 3.6 in Debian oldstable with Perl 5.8.8,
and I'm curious as to what possible problems we might be in for
(though we've seen none).
Here at work
Hi RT Gurus,
is there any way to access the content of a CustomField from
Ticket/Elements/Tabs ?
I try to create a new button called Reinstate which will set back the status
to last know status (stored in a CF).
Something like this:
$actions-{'AC'} = { path =
Hello again,
here I am answering myself, just in case it helps others.
The problem was that since I have both RT and RT-FM installed, there are
two es.po files in the directory tree, and while I was modifying RT's
es.po, the segment I was translating (Quick search) was also present
in
OK, sometime the vacuum in my head is preventing me from thinking.
Thanks to Scott Lander for Support.
Solution:
my $path = 'Ticket/Display.html?Status=';
my $CFStat=$Ticket-FirstCustomFieldValue('Saved_Status');
$actions-{'ZZZ-Clone8'} = {
title = loc('[Reinstate]'),
I was able to get past my prior apache problems by manually symlinking the perl
module for modperl from modules available to modules active. However the main
problem is that I am. not at all sure for the exact default syntax for mail and
what to expect. Most of the examples are in the format of
To List,
I have my install configuration set to:
--with-GD=yes \
--with-GRAPHVIZ=yes \
Along with all the other stuff.
My question is, if I have the --with-GRAPHVIZ=yes set up,
do I ALSO need to have --enable-graphviz ?
Thaks.
Kenn
LBNL
To List,
Whenever I create a query and want to include the Requestor(s), I always
get the email address, ie. kfcroc...@lbl.gov. What I want is the name
only, KFCrocker. In the advanced section, I see this code
__Requestors__. What can I change that to to just get the requestors name?
Thanks.
Scott,
Hmm. When I compared the 3.8.4 configure list in README with the one I
have for my current 3.6.4 version, I didn't see those options so I added
them. ALso, it seemed to me that the instructions indicated that I
needed those options specified. What did you specify and what
On Wed, Sep 16, 2009 at 09:38:42AM -0700, Ken Crocker wrote:
To List,
I have my install configuration set to:
--with-GD=yes \
--with-GRAPHVIZ=yes \
GD and GRAPHVIZ are lowercased (just try running your command)
configure: WARNING: unrecognized options: --with-GRAPHVIZ
Kevin,
So, if I set my rt-configuration to:
--prefix=/opt/rt3 \
--enable-gd \
--enable-graphviz \
That will work. How do I also add RT Matrix, ExternalAuth,
CommandByMail, Calendar, and Shredder? The same way?
Kenn
LBNL
On 9/16/2009 9:55 AM, Kevin Falcone wrote:
On
Can any one help me on this?
Thanks,
Ben
--- On Tue, 9/15/09, Ben uy...@yahoo.com wrote:
From: Ben uy...@yahoo.com
Subject: RT and Subversion
To: RT Users rt-users@lists.bestpractical.com
Date: Tuesday, September 15, 2009, 11:27 AM
Hi, All,
I have a quick question. I use RT and
I do this with subversion hooks that call the RT REST API and some custom
fields. The programmer puts Ticket: 123 as the first line of the comment at
commit. The hooks validate the ticket data using REST API before allowing the
commit, and they also post information about the commit back to the
On Wed, Sep 16, 2009 at 11:39:56AM -0700, Ken Crocker wrote:
Kevin,
So, if I set my rt-configuration to:
--prefix=/opt/rt3 \
--enable-gd \
--enable-graphviz \
That will work. How do I also add RT Matrix, ExternalAuth,
CommandByMail, Calendar,
To list,
I haven't used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well?
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
thanks, Tom
I used scmbug to hook subversion with RT, is there a way to complete task with
scmbug?
also Tom, does your way need a lot work to do?
Regards,
Ben
--- On Wed, 9/16/09, Tom Lahti t...@bitstatement.net wrote:
From: Tom Lahti t...@bitstatement.net
Subject: Re: [rt-users] RT
On Wed, Sep 16, 2009 at 01:01:47PM -0700, Ben wrote:
thanks, Tom
I used scmbug to hook subversion with RT, is there a way to complete task
with scmbug?
also Tom, does your way need a lot work to do?
http://search.cpan.org/dist/RT-Integration-SVN/
lets you close tickets with svn
Hi,
I'm an RT beginner but would really like to improve... I bought the book
;) I installed RT3.8.4 with mysql.
My goal is that all messages sent to RT are also going to a second
mailbox that would be used in case of a disaster on RT.
I have an alias that is used by customers to open ticket
Ben wrote:
thanks, Tom
I used scmbug to hook subversion with RT, is there a way to complete
task with scmbug?
also Tom, does your way need a lot work to do?
Regards,
Ben
I don't know anything about scmbug so I can't provide any advice there. My
subversion hooks are very
http://search.cpan.org/dist/RT-Integration-SVN/
lets you close tickets with svn commit messages
That should be easy enough in a custom post-commit hook, too. Just parse the
commands out of the subversion log message fetched with 'svnlook' and do the
corresponding thing with the rt command
On Wed, Sep 16, 2009 at 10:13:43PM +0200, Jerome Durand wrote:
My problem is that the system sends 2 emails:
- one for requestor and the Bcc backup email address
- one for the people cced (that I need to tick everytime)
These are separate Scrips.
On Correspond Notify Requestors and
On Wed, Sep 16, 2009 at 01:28:48PM -0700, Tom Lahti wrote:
http://search.cpan.org/dist/RT-Integration-SVN/
lets you close tickets with svn commit messages
That should be easy enough in a custom post-commit hook, too. Just parse the
commands out of the subversion log message fetched with
Thank you Kevin,
Now I understand the permanent ccs concept But I would have expected
that when a requestor cc some folks, they are automatically registered
as permanent ccs.
Isn't there a default scrip for that? Looks like there isn't (??) Any
hint welcome to update my 'on create
I'll have a look, I'm sure they are here somewhere. Might take a day
though.
*Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz*
On Wed, Sep 16, 2009 at 9:20 PM, Justin Hayes justin.ha...@orbisuk.comwrote:
Thanks a lot for the info and advise Aaron. Don't suppose you kept
On Wed, Sep 16, 2009 at 16:57, Jerome Durand jdur...@renater.fr wrote:
Thank you Kevin,
Now I understand the permanent ccs concept But I would have expected
that when a requestor cc some folks, they are automatically registered
as permanent ccs.
The form clearly says (in the native
On Wed, Sep 16, 2009 at 10:57:09PM +0200, Jerome Durand wrote:
Now I understand the permanent ccs concept But I would have expected
that when a requestor cc some folks, they are automatically registered
as permanent ccs.
There is a config option for that on ticket creation
Isn't there
Thanks Aaron. I've always wondered why file attachments are stored in
the db at all. I'd have thought those would have been better placed
out in the filesystem.
Cheers,
Justin
Sent from my iPhone
On 16 Sep 2009, at 21:59, Aaron Guise aa...@guise.net.nz wrote:
I'll have a look, I'm sure
Can someone suggest a way we could set a time out for web request to RT?
The main problem is that we do not want to allow external applications
accessing RT over http beyond a certain specific time. Due to these long
running process, RT crawls and eventually runs extremely slow.
What we are
Justin Hayes wrote:
Thanks Aaron. I've always wondered why file attachments are stored in
the db at all. I'd have thought those would have been better placed out
in the filesystem.
Egads! What if the storage database is not local to the web server? How will
you perform comprehensive backups?
I fully agree Tom, SQL Servers totally own the filesystem equivalent in
this regard. Our attachments table is huge and it would be rather difficult
to keep a track of them all and ensure every last one is backed up without
the MySQL storage system :-)
*Regards,
Aaron Guise
07 838 7793
027 212
I have gone through the suggested steps successfully, but had an error when I
enter the following command:
r...@helpdesk:/opt/rt3# make initialize-database
This is the error that I got:
make: *** No rule to make target `initialize-database'.? Stop.
Can someone guide me in resolving this
When you run make initialize-database, you should be in the directory you are
installing from, not to./opt/rt3 is (probably) your to directory
From: rt-users-boun...@lists.bestpractical.com
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