On Tue, Nov 09, 2010 at 08:14:26PM +, Giles Bradshaw wrote:
I have created a new RT:User object and loaded it but I cannot see how
to set one of it's custom fields. There seem to be methods for Tickets
but I cannot find any for Users.
Most customfields methods are common to all objects,
On Wed, Nov 10, 2010 at 01:48:58AM +0100, Josef wrote:
Hi,
I'm trying to add some custom fields to tickets. I have created
them, added them to a corresponding queue, set SeeCustomField to
everyone. But still only privileged users see these fields when
creating a new ticket. Unprivileged
Hi,
I have a user list with the entries id, name, real name and
e-mail address. I have created a user custom field hobbies and I
want to display it in that list as an additional column. How is it
possible? What should I do?
Thanks in advance.
Wolfram Huettermann
Hi,
Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying
the following:
1. Ticket #1 with a test CF with a value of test1
2. Ticket #2 with a test CF with a value of test2
3. Merging #2 into #1
What I'd like to end up with is to have the test CF showing both values
On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote:
Hi,
Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying
the following:
1. Ticket #1 with a test CF with a value of test1
2. Ticket #2 with a test CF with a value of test2
3. Merging #2 into #1
On Wed, Nov 10, 2010 at 04:21:53PM +0100, Wolfram Huettermann wrote:
Hi,
I have a user list with the entries id, name, real name and
e-mail address. I have created a user custom field hobbies and
I want to display it in that list as an additional column. How is it
possible? What should I
Hello,
I want to create tickets through CommandByEmail and fulfill some CustomFields.
One of them is a text area (including several lines), but I don't know how to
format the mail so that it takes the Carriage Return or Line Feed into
account :
I've tried :
CustomField.{Adresse}:6, rue
Hi Emmanuel,
Thanks for your reply. If it can be done through scrip, would it be possible
to give me a short example that I can start with.
Thanks,
Jean-Philippe
On 10-11-10 10:53 AM, Emmanuel Lacour elac...@easter-eggs.com wrote:
On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe
I finally was able to do it using the information on this wiki page
http://wiki.bestpractical.com/view/OnMerge
On 10-11-10 11:59 AM, Jean-Philippe Houde jp...@videotron.ca wrote:
Hi Emmanuel,
Thanks for your reply. If it can be done through scrip, would it be possible
to give me a short
Hey guys,
So I'm having a bit of trouble here...
I'm trying to create a scrip to run, which is whenever a ticket is
created for a specific queue, there is already text in the content
window (like there is when you have a signature).
My scrip is:
Condition: On Create
Action: Create Tickets
Check this thread.
http://www.gossamer-threads.com/lists/rt/users/96835
--
Mathieu Longtin
1-514-803-8977
On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann kris_germ...@295.ca wrote:
Hey guys,
So I'm having a bit of trouble here...
I'm trying to create a scrip to run, which is whenever a
Thank you Mathieu, this is perfect.
Kris
Supervisor, Sales Technical Support
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5
On 11/10/2010 04:24 PM, Mathieu Longtin wrote:
Check this thread.
http://www.gossamer-threads.com/lists/rt/users/96835
--
Mathieu Longtin
1-514-803-8977
On
I have a simillar question,
how could I display these user fields in a script? I have tried
something like
{$Ticket-CustomFieldValues('MyCustomField')}
but it returns some hash...
{$Ticket-MyCustomField}
doesn't work as well
Dne 11/10/10 5:03 PM, Emmanuel Lacour napsal(a):
On Wed, Nov
Begin forwarded message:
From: Joe Kirby ki...@umbc.edu
Date: November 10, 2010 7:32:03 PM EST
To: rt-users-requ...@lists.bestpractical.com
Subject: UnPrivliged User question
I want my self service (unprivileged) user to be able to show email.
I have globally setup Requestor to have reply
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