Hi RT-users,
I have a Mason HTML file like foo.html?id=777 (URL parameter id is
necessary!) and want to convert it to a pdf-file by clicking on a
Submit-Button. This button can have the name Print. The code in the
init-scope is supposed to look like that:
%INIT
# Code that unnecessary for
Hello Luis
First of all many thanks for you help
I have set my ldap configuration in this way which you have described,
but there are still coming some error messages in relation to the apache2
log file:
cutout apache.log:
Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at
Hi,
because of horrible performance of spreadsheet export of tickets I found
some badly created or missing indexes. I didn't investigate if other
RDBMS schemas has the same problem.
To discover problems I rewrote Results.tsv into command-line shape and
run it with DBI_TRACE=2 finally.
For every
Our mail server is Postfix on Linux CentOS, so I cannot comment here - besides,
almost all our users desktops are under Windows - I
have RT authentications performed with AD through RT-Authen-ExternalAuth (RT
extension), this is the main adaptation to the Windows
side I can advertise. Until you
Hi. I read from RT's wiki that some rights are needed for an RT user to
change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless
I grant the SuperUser right, RT doesn't let my users change a ticket's
owner.
I have tried to grant all rights but SuperUser to a user and still
In the process of preparing the release of RT 4.0.0, we performed an
extensive security audit of RT's source code. During this audit,
several vulnerabilities were found which affect earlier releases of RT.
We are releasing versions 3.6.11, 3.8.10, and 4.0.0rc8 to resolve these
vulnerabilities, as
This release of RT contains important bugfixes. You can download it from:
http://download.bestpractical.com/pub/rt/release/rt-3.8.10.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.8.10.tar.gz.sig
SHA1 sums
98678a4ce4dbdfb13ceeeb88236d49bd0f5562c7 rt-3.8.10.tar.gz
This is a security release of RT. It resolves CVE-2011-1686,
CVE-2011-1687, CVE-2011-1688, CVE-2011-1689, and CVE-2011-1690.
You can download it here:
http://download.bestpractical.com/pub/rt/release/rt-3.6.11.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.6.11.tar.gz.sig
SHA1
On Thu, Apr 14, 2011 at 2:49 PM, Houcem HACHICHA
houcem.hachi...@gmail.comwrote:
Hi. I read from RT's wiki that some rights are needed for an RT user to
change the owner of a ticket (ownTicket, modifyTicket, etc). However, unless
I grant the SuperUser right, RT doesn't let my users change a
On Thu, 2011-04-14 at 10:18 -0400, Murphy, Kevin wrote:
Just to clarify: after applying the patch to 3.8.9, do I have 3.8.10?
The page footer and system configuration page still say 3.8.9 and
don't mention the patch.
No. The security patchsets are a minimal set of security patches which
do
On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote:
Hi. I read from RT's wiki that some rights are needed for an RT user to
change the owner of a
ticket (ownTicket, modifyTicket, etc). However, unless I grant the
SuperUser right, RT doesn't
let my users change a
On Thu, Apr 14, 2011 at 5:10 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote:
Hi. I read from RT's wiki that some rights are needed for an RT user
to change the owner of a
ticket (ownTicket, modifyTicket, etc). However,
Hi John,
apparently your problem is this:
'attr_match_list' = [ 'Name',
# 'EmailAddress', ],
# 'attr_map'
= { 'Name' = 'sAMAccountName',
...
You have to ensure formatting correctly the list. For example:
'attr_match_list' = [ 'Name' ]... you are doing this: 'attr_match_list' =
[
Hi everyone!
I'm using version 3.4.2.
I need to define a user who has permission to see some queues but not
to create/modify/comment on tickets from them.
Any help?
Thanks in advance!
Leonardo.
Hi,
I just updated to 3.8.10 and RT-Extension-SpawnLinkedTicketInQueue
stopped working. When I click on the Create button I get a 403
Forbidden page: You don't have permission to access
/Elements/SpawnLinkedTicket on this server.
Is there anything obvious I missed during the upgrade?
I checked
On Thu, Apr 14, 2011 at 03:39:54PM -0400, Daniel De Marco wrote:
I just updated to 3.8.10 and RT-Extension-SpawnLinkedTicketInQueue
stopped working. When I click on the Create button I get a 403
Forbidden page: You don't have permission to access
/Elements/SpawnLinkedTicket on this server.
Hi all
How can I define for every user the Rows per box of the RT at a glance.
The default is 10. I would like to put something like infinite or 1000.
Regards.
JAS
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06
Le 14/04/2011 à 22:33:28+0200, Albert Shih a écrit
Hi all
How can I define for every user the Rows per box of the RT at a glance.
The default is 10. I would like to put something like infinite or 1000.
I find:
Set($DefaultSummaryRows, 500);
in RT_SiteConfig
Thanks to myself ;-)
Thank you for the prompt reply. I'll file the bug at rt.cpan.org .
Daniel.
* Kevin Falcone falc...@bestpractical.com [04/14/2011 15:53]:
On Thu, Apr 14, 2011 at 03:39:54PM -0400, Daniel De Marco wrote:
I just updated to 3.8.10 and RT-Extension-SpawnLinkedTicketInQueue
stopped working. When
RT3.8.9.
We use a 3rd party to handle phone queues and do monitoring of SNMP
analysis during off hours. When this party needs to open a ticket in
one of several different queues their monitoring software (homebrewed)
sends an email to one of several sendmail aliases which use mailgate to
create
On Thu 14.Apr'11 at 15:26:33 +0200, Václav Ovsík wrote:
Hi,
because of horrible performance of spreadsheet export of tickets I found
some badly created or missing indexes. I didn't investigate if other
RDBMS schemas has the same problem.
To discover problems I rewrote Results.tsv into
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