Same iussue here
best regards
john s.
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Hi,
We have about 20 users and I have access to a virtual server with 1GB ram.
I notice we are running out of memory.
Any suggestions on how to reduce the memory requirements would be
appreciated.
Here are the packages for apache and mysql also the mods-enabled for apache.
please let me know
Hi,
Is there anyway to prevent external users from being owners of tickets?
Thanks,
Gilbert.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
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* Washington DC, USA October
Hello all,
We are having a problem with our RT install, after a few years of almost
flawless service, today we noticed that emails weren't being sent.
We are using version 3.4.5, on Linux (FC4, MySQL 4.1).
The web interface works just fine, we can login, create/modify/close
tickets,
etc, but no
On 08/24/2011 08:44 AM, Gilbert Rebeiro wrote:
Is there anyway to prevent external users from being owners of tickets?
Don't grant Everyone or Unprivileged the OwnTicket right.
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September
On Wed, Aug 24, 2011 at 08:44:10AM -0400, Gilbert Rebeiro wrote:
Is there anyway to prevent external users from being owners of tickets?
Don't grant them the OwnTicket right.
You probably gave it to Everyone instead of a selected group of users.
-kevin
pgpb2FVbQrnZ2.pgp
Description: PGP
On Wed, Aug 24, 2011 at 08:42:48AM -0400, Gilbert Rebeiro wrote:
We have about 20 users and I have access to a virtual server with 1GB ram.
I notice we are running out of memory.
Any suggestions on how to reduce the memory requirements would be
appreciated.
You could tune mysql down, and tune
On Wed, Aug 24, 2011 at 02:32:10PM +0100, Francisco Amaro wrote:
Hello all,
We are having a problem with our RT install, after a few years of almost
flawless service, today we noticed that emails weren't being sent.
We are using version 3.4.5, on Linux (FC4, MySQL 4.1).
The
Understood, I have upgraded the memory to 2GB.
Let's see how it works.
On 24/08/2011 9:35 AM, Kevin Falcone wrote:
On Wed, Aug 24, 2011 at 08:42:48AM -0400, Gilbert Rebeiro wrote:
We have about 20 users and I have access to a virtual server with 1GB ram.
I notice we are running out of memory.
Hello,
I installed External Auth, Works ok, but I have a problem with my users.
There's +5.000 users in LDAP that I need allow use of RT, but now I
realized that RT does not allow create users with numbers in field
Name. So, all my users have numbers in uid attribute in LDAP. I
don't have a
Hello Kevin
And a user id 1, is there one ? Could it be that someone/something changed
that, a 1 to 0 ?
I've already asked around, and the usual suspects all say that didn't change
anything, and the logs agree with them...
Where is the result from the user 0 fields:
mysql select * from Users
On Wed, Aug 24, 2011 at 10:54:22AM -0300, Luciano Ernesto da Silva wrote:
'attr_match_list'
= [
'Name', 'EmailAddress', 'RealName'],
# The mapping of
RT
On Wed, Aug 24, 2011 at 03:07:46PM +0100, Francisco Amaro wrote:
And a user id 1, is there one ? Could it be that someone/something changed
that, a 1 to 0 ?
I've already asked around, and the usual suspects all say that didn't
change
anything, and the logs agree with them...
The
Thanks Kevin, it was exactly that, I changed the ID from 0 to 1 and
everything
seems to be working now.
On Wed, Aug 24, 2011 at 3:18 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Aug 24, 2011 at 03:07:46PM +0100, Francisco Amaro wrote:
And a user id 1, is there one ? Could it
Hi
Thanks for your reply time.
I too tried copying a section and found that it does not got changed
anything in the front end. Even deleted a couple of lines, refresh page -
restart apache, and found no change.
As i was editing the main flow very first time, i was not aware of the
DevelMode,
Kevin,
Ok, I understand, I will not touch the extension. But is there a way to
overlay creation of privileged users and allow 'Name' with numeric
field? We have many services that use LDAP and users just use the
uid(numeric) and password.
Would be more friendly keep the same method.
The last
I was able – without major surgery – to get the TimeWorkedReport functioning in
RT 4. I need to get my changes written up for the wiki, but in the meantime
I’d be willing to walk you through them off-list.
Mark Roedel
Webmaster
Enrollment Services
LeTourneau University
903-233-3535 (w) |
On Wed, Aug 24, 2011 at 03:59:32PM +0100, SathiyaMoorthy SP wrote:
Hi
Thanks for your reply time.
I too tried copying a section and found that it does not got changed
anything in the front
end. Even deleted a couple of lines, refresh page - restart apache, and
found no change.
On Wed, Aug 24, 2011 at 12:26:26PM -0300, Luciano Ernesto da Silva wrote:
Kevin,
Ok, I understand, I will not touch the extension. But is there a way to
overlay creation of privileged users and allow 'Name' with numeric
field? We have many services that use LDAP and users just use the
RT
Kevin,
I will try prefix the numeric username with a character. I don't know
where start. Can you tell me what functions are involved in user
creation?
I think I would have to map the authentication, including a character
a internally before the number and a on creation.
Luciano
-Mensagem
On Wed, Aug 24, 2011 at 02:22:35PM -0300, Luciano Ernesto da Silva wrote:
I will try prefix the numeric username with a character. I don't know
where start. Can you tell me what functions are involved in user
creation?
As I said earlier
In the past, people have prefixed numeric usernames
I am trying desparately to get this goingnd am not seeing that my externalauth
is even being called. I am attaching my RT_SiteConfig.pm for review. I am a
newbie and don't know much about anything RT as yet. I see very little in my
/var/log/messages other tham LOGIN failed for x from
Hi all,
I have just installed RT 4.0.2. If I go to the queue configuration screen,
then select 'Scrips', there are two sections displayed: 'Scrips which apply to
all queues' and 'Current scrips'. If I click a link in the first section, RT
gives an error like: Queue 8 not found (where 8 was
On 08/24/2011 02:50 PM, Alexey Neyman wrote:
I have just installed RT 4.0.2. If I go to the queue configuration screen,
then select 'Scrips', there are two sections displayed: 'Scrips which apply
to
all queues' and 'Current scrips'. If I click a link in the first section, RT
gives an
Hi,
Where does these callbacks code are available ?
% $m-callback(CallbackName = 'BeforeActionList', ARGSRef = \%ARGS, Ticket
= $Ticket);
To understand how does this works, I was trying to find out where does the
BeforeActionList resides ? But unable to find it in the entire RT4
installation
On Wed, Aug 24, 2011 at 09:41:36PM +0100, SathiyaMoorthy SP wrote:
Hi,
Where does these callbacks code are available ?
% $m-callback(CallbackName = 'BeforeActionList', ARGSRef = \%ARGS,
Ticket = $Ticket);
To understand how does this works, I was trying to find out where does the
On Wed, Aug 24, 2011 at 01:09:15PM -0500, Brian Murphy wrote:
I am trying desparately to get this goingnd am not seeing that my
externalauth is even being called. I am attaching my RT_SiteConfig.pm
for review. I am a newbie and don't know much about anything RT as
yet. I see very little in my
On Wed, Aug 24, 2011 at 06:25:18PM +, DeVore, John wrote:
I am new to RT and setup a 4.0.1 server about a month ago. I am trying to
get html messages
that RT is receiving to show when a ticket is created but the email is
converted to text/plain
and all formatting is lost.
To list,
I have a Custom Field I use as a To address for Others in a template; To:
{$Ticket-FirstCustomFieldValue('QA Approver')}
This CF is a Select One Value type.
Now I have a situation that is similar, except that there will be more than
one address to use. I figured I'd define the CF as
Thanks for the tip on the logging kevin.
Seeing the following, don't know eactly what to make of it.
[Wed Aug 24 21:38:37 2011] [debug]: Attempting to use external auth service:
EIUAD
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Wed Aug 24 21:38:37 2011]
To List,
I got it to work in terms of adding several good email addresses with this:
=
while ($UserObj = $GroupMembersObj-Next)
{
my $UserEmail = $UserObj-EmailAddress;
my $cf_obj = RT::CustomField-new($RT::
SystemUser);
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