1. 10 highest priority tickets I own:
http://old.nabble.com/file/p32694467/10highestpriority.jpg
2. Search interface:
http://old.nabble.com/file/p32694467/searchpriority.jpg
best regards
john s.
--
View this message in context:
Hi,
This is a format string. Like one used in searches for tickets.
AdminSearchResultFormat option has examples. Custom fields can be
displayed as well.
On Thu, Oct 20, 2011 at 5:21 PM, Bart b...@pleh.info wrote:
Never mind, somehow (thanks to some LDAP wiki pages) I've found the exact
name
Hi,
Always Cc rt-users@ lists.
On Thu, Oct 20, 2011 at 5:48 AM, Simon Walter si...@gikaku.com wrote:
On Wednesday, October 19, 2011 05:52:51 PM you wrote:
my $user = RT::User-new( RT-SystemUser );
my ($status, $msg) = $user-Create( Name = $email, EmailAddress = $email
);
Hi,
I'm not sure what you mean. Sounds like you want a hash to map values
in one set to values in other set.
Something like this:
my %map = (
'level' = 'queue',
...
);
my $qname = $map{ $level };
On Thu, Oct 20, 2011 at 12:40 AM, Srikumar Nair srikum...@fb.com wrote:
I have a Custom
Hello all,
I'm looking for a way to add possibility to change queue directly when
making reply or comment.
Stock RT 4.0.2 have the choice of changing Update Type, Status, Owner and
Worked.
Anyone who could point me in the right direction?
Best regards,
Andreas
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View this message in
Take a look CustomFieldsOnUpdate extension that was released yesterday.
Concept is very similar. You just add queue editor instead of custom fields
editor.
Regards, Ruslan. From phone.
21.10.2011 16:48 пользователь Andreas.J andreas.jacobs...@bink.se
написал:
Hello all,
I'm looking for a way
On Fri, 21 Oct 2011 00:54:34 +0400
Ruslan Zakirov r...@bestpractical.com wrote:
You need user defined condition and fill in custom condition block
with code. Take a look at lib/RT/Condition/StatusChange.pm and
WritingCustomConditions on the wiki.
The Example CustomConditions (link from the
I am using the following entry in the initial data file to create a custom
field:
@CustomFields = (
{
Name= 'Search_Criteria',
Type= 'FreeformSingle',
Disabled= 0,
Description = 'Search Criteria',
}
)
* When looking at this custom
On Fri, Oct 21, 2011 at 11:02 PM, Srikumar Nair srikum...@fb.com wrote:
I am using the following entry in the initial data file to create a custom
field:
@CustomFields = (
{
Name = 'Search_Criteria',
Type = 'FreeformSingle',
Disabled = 0,
Hello,
I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a
ticket with status Stalled, I get an email with the following error
message:
Couldn't create ticket from message with commands, fallback to standard
mailgate.
Error: New tickets can not have status 'stalled' in
Perfect. That took care of both the issues.
BTW, what is the URL for me to file bugs in RT?
On 10/21/11 1:01 PM, Ruslan Zakirov r...@bestpractical.com wrote:
On Fri, Oct 21, 2011 at 11:02 PM, Srikumar Nair srikum...@fb.com wrote:
I am using the following entry in the initial data file to
We have a Global custom field called Search_Criteria in Ticket object.
I am using the following code snippet to display this Search_Criteria in the
tickets.
Apparently the print line is not correct; but after searching the mailing lists
and the wiki I cannot find the correct way to do this.
On Sat, Oct 22, 2011 at 12:29 AM, Srikumar Nair srikum...@fb.com wrote:
Perfect. That took care of both the issues.
BTW, what is the URL for me to file bugs in RT?
http://requesttracker.wikia.com/wiki/BugReporting
or use http://issues.bestpractical.com with guest/guest account
On 10/21/11
I am trying to create a custom field on the Queue object with the initial data
script, which has the following entry:
{
Name= 'Country',
Type= 'SelectSingle',
LookupType = 'RT::Queue',
Disabled= 0,
Queue = 0,
Anybody? I would greatly appreciate some help. Acknowledgement from the bp
team would be nice on my inquiries.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Thursday, October 20, 2011 8:56 AM
To:
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