Re: [rt-users] PriorityasString: Sort function on dashboard doesn't work

2011-10-21 Thread john s.
1. 10 highest priority tickets I own: http://old.nabble.com/file/p32694467/10highestpriority.jpg 2. Search interface: http://old.nabble.com/file/p32694467/searchpriority.jpg best regards john s. -- View this message in context:

Re: [rt-users] More about requestor box

2011-10-21 Thread Ruslan Zakirov
Hi, This is a format string. Like one used in searches for tickets. AdminSearchResultFormat option has examples. Custom fields can be displayed as well. On Thu, Oct 20, 2011 at 5:21 PM, Bart b...@pleh.info wrote: Never mind, somehow (thanks to some LDAP wiki pages) I've found the exact name

Re: [rt-users] import data/emails

2011-10-21 Thread Ruslan Zakirov
Hi, Always Cc rt-users@ lists. On Thu, Oct 20, 2011 at 5:48 AM, Simon Walter si...@gikaku.com wrote: On Wednesday, October 19, 2011 05:52:51 PM you wrote: my $user = RT::User-new( RT-SystemUser ); my ($status, $msg) = $user-Create( Name = $email, EmailAddress = $email );

Re: [rt-users] Perl way to select Queues based on condition (4.0.2).

2011-10-21 Thread Ruslan Zakirov
Hi, I'm not sure what you mean. Sounds like you want a hash to map values in one set to values in other set. Something like this: my %map = ( 'level' = 'queue', ... ); my $qname = $map{ $level }; On Thu, Oct 20, 2011 at 12:40 AM, Srikumar Nair srikum...@fb.com wrote: I have a Custom

[rt-users] Add possibility to select queue when making reply/comment. RT 4.0.2

2011-10-21 Thread Andreas.J
Hello all, I'm looking for a way to add possibility to change queue directly when making reply or comment. Stock RT 4.0.2 have the choice of changing Update Type, Status, Owner and Worked. Anyone who could point me in the right direction? Best regards, Andreas -- View this message in

Re: [rt-users] Add possibility to select queue when making reply/comment. RT 4.0.2

2011-10-21 Thread Ruslan Zakirov
Take a look CustomFieldsOnUpdate extension that was released yesterday. Concept is very similar. You just add queue editor instead of custom fields editor. Regards, Ruslan. From phone. 21.10.2011 16:48 пользователь Andreas.J andreas.jacobs...@bink.se написал: Hello all, I'm looking for a way

Re: [rt-users] OnResolve Don't Send Message for Special Condition

2011-10-21 Thread Kevin Squire
On Fri, 21 Oct 2011 00:54:34 +0400 Ruslan Zakirov r...@bestpractical.com wrote: You need user defined condition and fill in custom condition block with code. Take a look at lib/RT/Condition/StatusChange.pm and WritingCustomConditions on the wiki. The Example CustomConditions (link from the

[rt-users] creation initial data with rt-setup-database (4.0.2)

2011-10-21 Thread Srikumar Nair
I am using the following entry in the initial data file to create a custom field: @CustomFields = ( { Name= 'Search_Criteria', Type= 'FreeformSingle', Disabled= 0, Description = 'Search Criteria', } ) * When looking at this custom

Re: [rt-users] creation initial data with rt-setup-database (4.0.2)

2011-10-21 Thread Ruslan Zakirov
On Fri, Oct 21, 2011 at 11:02 PM, Srikumar Nair srikum...@fb.com wrote: I am using the following entry in the initial data file to create a custom field: @CustomFields = (     {         Name        = 'Search_Criteria',         Type        = 'FreeformSingle',         Disabled    = 0,        

[rt-users] Misleading message sent by RT::Extension::CommandByMail

2011-10-21 Thread Aline Guedes
Hello, I am using the plugin CommandByMail on RT 4.0.2 and I when I try to open a ticket with status Stalled, I get an email with the following error message: Couldn't create ticket from message with commands, fallback to standard mailgate. Error: New tickets can not have status 'stalled' in

Re: [rt-users] creation initial data with rt-setup-database (4.0.2)

2011-10-21 Thread Srikumar Nair
Perfect. That took care of both the issues. BTW, what is the URL for me to file bugs in RT? On 10/21/11 1:01 PM, Ruslan Zakirov r...@bestpractical.com wrote: On Fri, Oct 21, 2011 at 11:02 PM, Srikumar Nair srikum...@fb.com wrote: I am using the following entry in the initial data file to

[rt-users] Displaying custom field with Ticket API

2011-10-21 Thread Srikumar Nair
We have a Global custom field called Search_Criteria in Ticket object. I am using the following code snippet to display this Search_Criteria in the tickets. Apparently the print line is not correct; but after searching the mailing lists and the wiki I cannot find the correct way to do this.

Re: [rt-users] creation initial data with rt-setup-database (4.0.2)

2011-10-21 Thread Ruslan Zakirov
On Sat, Oct 22, 2011 at 12:29 AM, Srikumar Nair srikum...@fb.com wrote: Perfect. That took care of both the issues. BTW, what is the URL for me to file bugs in RT? http://requesttracker.wikia.com/wiki/BugReporting or use http://issues.bestpractical.com with guest/guest account On 10/21/11

[rt-users] Adding custom field to the Queue object thru initial data script (4.0.2)

2011-10-21 Thread Srikumar Nair
I am trying to create a custom field on the Queue object with the initial data script, which has the following entry: { Name= 'Country', Type= 'SelectSingle', LookupType = 'RT::Queue', Disabled= 0, Queue = 0,

Re: [rt-users] Apache not fetching changes after Clearing Mason Cache

2011-10-21 Thread Izz Abdullah
Anybody? I would greatly appreciate some help. Acknowledgement from the bp team would be nice on my inquiries. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Izz Abdullah Sent: Thursday, October 20, 2011 8:56 AM To: