[rt-users] setting up approvals on RT 4.0.1

Hi All, I am trying to set up approvals on RT 4.0.1 and I am following http://requesttracker.wikia.com/wiki/ApprovalCreation but in this document it talks about copying scripts and templates from _Approval queue. I can only find 5 templates but there are no scripts Thanks and Regards

[rt-users] RT see attachments as winmail.dat (application/ms-tnef)

Hi All, Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat. I've read somewhere that I could use ytnef to pipe the email before sending it to RT, but it doesn't exist in debian squeeze anymore, and there is no update

Re: [rt-users] Unknown encoding 'GB18030' at RT4.0.4

On Thu, Dec 29, 2011 at 05:47, nectar nectar...@gmail.com wrote: Sir, Emails which encode with 'GB18030'  can not receive by RT-4.0.4. Mail log as: Dec 29 08:51:08 server postfix/local[26843]: A58FF51008F: to=email-address, relay=local, delay=239881, delays=239880/0.95/0/0.35, dsn=4.3.0,

Re: [rt-users] RT see attachments as winmail.dat (application/ms-tnef)

Sorry to bother again, but we found the solution : as it's an Office365 platform, we had to configure the contact on the server : Set-MailContact Kim Akers -UseMapiRichTexFormat Never Bye Nicolas On Thu, 29 Dec 2011 10:02:26 +0100, Nicolas GUIOT wrote: Hi All, Since we changed our email

Re: [rt-users] Sphinx fulltext index v4.0.4

Here is the process I used. From Mysql-5.5.17 source Move the sphinx source directory msqlse (I used sphinx-2.0.2-beta) to storage/sphinx in the source tree cmake \ -DWITH_UNIXODBC=1 \ -DWITH_INNOBASE_STORAGE_ENGINE=1 \ -DWITH_ARCHIVE_STORAGE_ENGINE=1 \ -DWITH_SPHINX_STORAGE_ENGINE=1 \

Re: [rt-users] Sphinx fulltext index v4.0.4

Thanks. I was just about to send out a note. It appears the v4 was installed on top of the v3.8.5 instance which caused many issues. I did a clean install and everything is working as of a few minutes ago. Thanks again for all of your help! -Original Message- From:

[rt-users] RT's custom fields support hierarchies by categorizing values based on the values of another custom field.

I am setting up customized fields in RT to support our aviation company. I have added 2 customized fields - one is called SITES and the other is called DEPARTMENTS. What I want to do is have the departments field values based on what is selected from SITES. Can anyone provide any

[rt-users] Limiting by custom field on Time Worked report

Hello! I'm trying to figure out how to get a custom field onto the Time Worked report here: http://requesttracker.wikia.com/wiki/TimeWorked The idea is to allow filtering of results by a custom field in a ticket. I've been trying to wrap my head around the processes/syntax or RT for hours -

Re: [rt-users] Help with shredder in 3.8.10

On Tue, Dec 27, 2011 at 02:22:57PM -0500, Dennis Comeaux wrote: Ah HA! Use rtx-shredder 0.07, downloadable from cpan.� rtx-shredder 0.07 is actually 4+ years old and you shouldn't be using it against 3.8.10. Unfortunately, a code cleanup in 3.8.10 broke what you're trying to do.

Re: [rt-users] Limiting by custom field on Time Worked report

Hi. I have created a modification of this script that groups and summarizes the time by a custom field (named Customer). I have attached the modified script. /Johan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com]

Re: [rt-users] Sphinx fulltext index v4.0.4

Here is the output from the debug log. The mysql log did not have any errors. [Thu Dec 29 13:01:54 2011] [error]: Found more than one occurrence of the /Callbacks/AssetTracker/autohandler/Default callback. This may cause only one of the callbacks to run. Look for the duplicate Callback in

Re: [rt-users] Sphinx fulltext index v4.0.4

Hello Dale, Can you point me how did you compiled sphinxSE with MySQL? I tryed compile MySQL 5.1.41 with sphinx, but not worked for me in Ubuntu 10.04, following instructions from Sphinx site. Thanks Luciano -Original Message- From: rt-users-boun...@lists.bestpractical.com on behalf

[rt-users] Desperate, problem with script

Hi, Surfing the Internet I found this code: The code is as follows: # Description: open tickets which depends on resolved Condition: On Status Change Custom Condition: Action: User defined Custom action preparation code: return 1; Custom action cleanup

Re: [rt-users] Sphinx fulltext index v4.0.4

Hi, Looks like your RT 4 instance is installed incorrectly. Log says that RT loads libraries from RT 3.8 instance and this shouldn't happen. On Thu, Dec 29, 2011 at 17:26, Poulter, Dale dale.poul...@vanderbilt.edu wrote: Here is the output from the debug log.  The mysql log did not have any

Re: [rt-users] setting up approvals on RT 4.0.1

Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules,

Re: [rt-users] RT see attachments as winmail.dat (application/ms-tnef)

Only way around it that I know of is make sure the users sending tickets from outlook send the message as type plain text. There are some exchange server settings that force default type as rich text or HTML. But the user can change that in outlook. I can't remember which method(s) work and

[rt-users] Missing users in People Search

Hi All, Im using RT 3.8.4 that's connected to Active Directory for LDAP lookups. For the most part it works fine, except there are a subset of users that my installation can't find. I can't find any discernable difference in their entries vs. ones that work. Any tips on how I might further

Re: [rt-users] RT's custom fields support hierarchies by categorizing values based on the values of another custom field.

On Thu, Dec 29, 2011 at 23:11, Michael Newland michael.newl...@timco.aero wrote: I am setting up customized fields in RT to support our aviation company.  I have added 2 customized fields – one is called SITES and the other is called DEPARTMENTS.  What I want to do is have the departments field

[rt-users] CustomField that displays users

Is there a way to have a custom field be a pre-filled dropdown of all the current privileged users? A subset would be even better - like members of a specific group or something unique in their user profile (like extra info = QA Dept or something). Thanks! Brent RT Training Sessions

Re: [rt-users] CustomField that displays users

Brent, That's what a User-defined Group is. It is a subset of Privileged users that you put in as members. I have some code that will put all members of a group into a Custom Field. Kenn On Thu, Dec 29, 2011 at 1:15 PM, Brent Wiese bwi...@elementps.com wrote: Is there a way to have a custom

[rt-users] Starman script

Is there a good way to start RT with Starman? I'm looking for a startup script I can place in /etc/init.d... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

[rt-users] Example of AutoCreate setting?

I'm not Perlish enough to know what a 'hashref' should look like. If C$WebExternalAuto is set to 1, C$AutoCreate will be passed to User's Create method. Use it to set defaults, such as creating Unprivileged users with C{ Privileged = 0 } This must be a hashref. Can someone

[rt-users] No NoAuth in the mod_perl2 example for Apache?

Is there a reason there is no NoAuth section in the mod_perl2 example below (from web_deployment.pod), but there is for the other examples (FastCGI, etc). RT Version 4.0.4 VirtualHost rt.example.com ### Optional apache logs for RT # ErrorLog

Re: [rt-users] Example of AutoCreate setting?

Jeff, What you have is fine to autocreate Unprivileged users. Kenn On Thu, Dec 29, 2011 at 2:08 PM, Jeff Blaine jbla...@kickflop.net wrote: I'm not Perlish enough to know what a 'hashref' should look like. If C$WebExternalAuto is set to 1, C$AutoCreate will be passed to User's

Re: [rt-users] Full Text Search on mysql 5.6.4 off the shelf

On Wed, 2011-12-28 at 13:31 -0800, Ram Moskovitz wrote: From the mysql 5.6.4 release notes: MySQL Server 5.6.4 (Milestone Release) is a new version of the world's most popular open source database. MySQL now supports FULLTEXT indexes for InnoDB tables.

Re: [rt-users] setting up approvals on RT 4.0.1

Hi Daniel, thanks for the reply I am using Oracle as the database and under scrips I am unable to find any entry relating to the queue 2 (_approvals) Thanks and Regards From: Daniel Garcia Mejia dgar...@cesca.cat To: asanka_gunasek...@yahoo.co.uk Cc: