Hi Ken,
Thanks for your reply.
It's works like a charm :)
Regards,
Horst
> -Message d'origine-
> De : Kenneth Marshall [mailto:k...@rice.edu]
> Envoyé : lundi 28 novembre 2016 17:09
> À : Kriegers Horst
> Cc : ML - rt-users
> Objet : Re: [rt-users] Modifying some contents in History
>
>
On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote:
> Thanks, I didn't know that would happen. I did that to suppress the email
> notification; we want users notified if their tickets change owners, but only
> if that change is NOT from "nobody" to themselves.
>
> I just updated the scrip
Thanks, I didn't know that would happen. I did that to suppress the email
notification; we want users notified if their tickets change owners, but only
if that change is NOT from "nobody" to themselves.
I just updated the script to record the transaction. It worked, because I got
the email I wa
Hi Alex,
You do not record your transaction in your scrip. That means that the
system does not know that a change has been made and to invalidate the
caches. You will either need to record it or live with the result.
Regards,
Ken
On Mon, Nov 28, 2016 at 11:12:00AM -0500, Alex Hall wrote:
> >> my
On Mon, Nov 28, 2016 at 03:43:01PM +, Kriegers Horst wrote:
> Hi,
>
> Thanks for your reply.
> I know this is the easiest way, but it is not acceptable in our case
>
> Regards,
> Horst
Hi Horst,
When the shredder runs, it generates a SQL file to reconstitute the
deleted item when run. You c
I just wondered if anyone had any more thoughts on this problem. We just
set up email dashboards, and they're doing the same thing search results
do; owners are often set to 'nobody', but if you go into the ticket, the
real owner is shown. Since dashboards and searches use the same display, or
seem
Hi,
Thanks for your reply.
I know this is the easiest way, but it is not acceptable in our case
Regards,
Horst
> -Message d'origine-
> De : Kenneth Marshall [mailto:k...@rice.edu]
> Envoyé : lundi 28 novembre 2016 16:33
> À : Kriegers Horst
> Cc : ML - rt-users
> Objet : Re: [rt-users
Hello,
Is there a way to disable RSS ?
On the RT_SiteConfig ?
Thank you,
Tobi
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
Hi,
It is easier to just use the Shredder to delete the transaction
from the system.
Regards,
Ken
On Mon, Nov 28, 2016 at 02:32:17PM +, Kriegers Horst wrote:
> Hello,
>
> We have users they have mentioned confidential information in RT.
> Now I need just to anonymize these information in th
Alex,
Navigate to Home > All dashboards, and go to the dashboard you want to
receive emails about.
In the upper right hand corner, you'll see the following menus:
Basics, Content, Subscription, Show.
Click 'Subscription', and you'll be prompted for frequency, time, rowsn and
recipients.
The on
Hello,
We have users they have mentioned confidential information in RT.
Now I need just to anonymize these information in the Ticket History.
I’ve identified the transaction Id and now I how can I decode et re-encode the
Content value located in the Attributes table
Example :
ConfidentialData
11 matches
Mail list logo
