>
> What I've found is that if you have a newer version that it usually
> doesn't matter. I had the same problem with XML::RSS. Make testdeps
> wouldn't find v1.05 however, I have v1.10 installed. Everything still
> worked as expected.
>
I had some similar problems. I don't remember exactl
Hi all-
I upgraded from 3.4.4 to 3.6.0 earlier this week, and so far so good.
It is time to create a report that uses some bookmarked searches and I
used to export to csv with the 'displayed fields only'. I'd take the
results of 3 or so bookmarked links and then paste the values into a
template t
On Thu, Jul 06, 2006 at 10:06:01PM -0400, Todd Chapman wrote:
> I followed the upgrade instructions to the letter. Now the
> body of all my articles are empty.
>
> Ideas?
>
> Thanks.
Ah, the upgrade script didn't apply my article CFs to my classes.
__
I followed the upgrade instructions to the letter. Now the
body of all my articles are empty.
Ideas?
Thanks.
-Todd
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What I've found is that if you have a newer version that it usually
doesn't matter. I had the same problem with XML::RSS. Make testdeps
wouldn't find v1.05 however, I have v1.10 installed. Everything still
worked as expected.
I suspect that some items are hard-coded for a particular version and
I'm trying to upgrade a RT 2.0.14 db to RT 3.2.2. Am using the rt2-to-rt3-1.23
scripts. The rt-2.0-to-dumpfile appeared to run ok, although the metadata looks
like it's incomplete... here's what it has for all of the users:
'User' => [
{
'
I had reported to me the following and verified to be true
(on our system – RT v3.4.2)
Make RT not lose time worked on tickets
when the are merged. Everytime
when 2 tickets are merged the time spent gets set to 0
Ticket 50487: TimeWorked changed from '60' to '0' in “The Basics”
section
Is it possible to have a link that opens a new ticket creation window, for a
particular queue, AND with a certain custom field populated with a specific
value?
Bascially I want to be in a particular customer account in our own
provisioning tool, and have a button or link that will create an RT tic
Unfortunately that line or anything that resembles that code does not exist in
version 1.38 :(
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: T
Roy,
I am currently using RT v3.4.2 and I have $VERSION = "1.38"; of
SearchBuilder.pm installed. The OS is Fedora Core 4 and the DB is remote
Oracle 9i I believe.
I will look into my file and see if that line is there and then test it out on
my development system.
Is the SearchBuilder.pm use
Mac;
What version of searchbuilder DBIx are you using, we had this problem
with version 1.33 and RT 3.4.4 , we managed to fix it by removing line
706 in
/usr/lib/perl5//DBIx/SearchBuilder/Record.pm
##$field = $self->_Accessible($field, "column") while
$self->_Accessible($field, "column");
I c
Rich,
Check your global system group privileges and roles for that Queue.
Kenn
LBNL
Rich Bowen wrote:
I want to be able to give "help desk" folks the ability to keep seeing
the tickets (ID, subject) after they have transferred it into another
queue - without seeing the comments/replie
Hello!
I just migrated from 3.0.12 to rt3.6.0. The imported data looks
okay, but
I get no result when I search for source ticket ids which are merged.
I can search for the destination ticket id, and I see the
merge transaction with the source id. But when I look for this
id I get no result. I fi
On Thu, Jul 06, 2006 at 11:32:38AM -0400, Jesse Vincent wrote:
>
>
>
> On Thu, Jul 06, 2006 at 11:18:09AM -0400, "Maciak, TJ" wrote:
> >
> > Jesse -
> >
> >
> > Was there any resolution to this problem (see bottom of this message for
> > original dialogue Mon Oct 10)? I too see this error p
From what I have heard by my users I would guess it happens 5 times per month
(not very much but thats just the ones reported to me). What is the current
version of SearchBuilder.pm? Whats the best way to upgrade it if I am not
using it?
I am currently using:
/usr/lib/perl5/site_perl/5.8.5
Look into config for StrictLinkACL option.
On 7/6/06, Sven Sternberger <[EMAIL PROTECTED]> wrote:
Hello!
On Mon, 2006-05-15 at 08:19 -0400, Jesse Vincent wrote:
> On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
> > I noticed that ther is a difference between 3.0 and 3.6rc1 in
On Thu, Jul 06, 2006 at 11:18:09AM -0400, "Maciak, TJ" wrote:
>
> Jesse -
>
>
> Was there any resolution to this problem (see bottom of this message for
> original dialogue Mon Oct 10)? I too see this error pop up once in
> awhile. It is very random as others have
>
Nobody's been able to
There was pretty extensive discussion of this on the mailing list, along
with a new configuration file preference.
On Thu, Jul 06, 2006 at 05:28:14PM +0200, Sven Sternberger wrote:
> Hello!
>
> On Mon, 2006-05-15 at 08:19 -0400, Jesse Vincent wrote:
> > On Thu, May 11, 2006 at 03:58:11PM +0200,
Hello!
On Mon, 2006-05-15 at 08:19 -0400, Jesse Vincent wrote:
> On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
> > I noticed that ther is a difference between 3.0 and 3.6rc1 in the
> > access rights handling
>
> 3.6.0rc2 should revert this functionality. Want to give it a test
Jesse -
Was there any resolution to this problem (see bottom of this
message for original dialogue Mon Oct 10)? I too see this error pop up once in
awhile. It is very random as others have
Said and from what I can tell has occurred 100% of the time
when a user clicks on Tickets and the
Hello!
I would like to have the box "Tickets I requested" back in RT3.6
does anybody know how to configure own Boxes?
regards!
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Hi,
I guess the easiest way to get the logoff time is to map the session to
your User Login id. Afterwards you can always overwrite the logoff time
with the current time when the session is verified - thus you have the
time of the last request as the logoff time.
Cheers,
Stefan
Roy El-Hame
Roy El-Hames escreveu:
> I am still investigating how to trap the session end .. anyone any
> ideas ?? but once its known you can update that row with logoff time
Things would be much easier if users clicked logout button.. but someone
can just close the browser. I think there's a maximum idle tim
I'm experiencing this at my site; I'm assuming it's a hostname configuration
problem caused by the redirect to Display.html. Make sure that the hostname
you're using to access RT is exactly the same as the hostname RT and Apache
expect -- i.e. if RT's WebURL is http://foobar.baz.org but users ar
Hi
Im trying to upgrade to version 3.6.0 from 3.4.5 and in
trying to install all the perl dependencies I keep getting the following error
which I presume is about Test::Expect but as you can see when it tries to
install it, it finds that it is already installed. I just really wanted to kno
On Thu, Jul 06, 2006 at 02:01:21PM +0200, Christian Hammers wrote:
> [Thu Jul 6 11:12:23 2006] [crit]: The 'comp' parameter (undef) to
> HTML::Mason::Request::CGI->new() was an 'undef', which is not one of the
> allowed types: scalar object
I solved the problem by replacing the Debians 1.26 to CP
Gilmar Santos Jr wrote:
Where can I report this bug to authors? (Since they are subscribed to
this list.. is it necessary? :) )
I sent a patch of etc/initialdata to [EMAIL PROTECTED]
I think one can either send there or to the rt-devel list.
-Kevin
_
Zhiming;
There is nothing within the RT code that allow for this ..
I have a similar requirement, which I will be starting to work on in the
next couple of weeks .. if you wish we can exchange ideas ..
What I had in mind is :
Create new table UserLogins (3->4 fields --keeping it small
..(id,Use
Hello
After installing RT on a Debian Sarge Linux system I get the following
error in the apache2 error file when accessing the web page:
[Thu Jul 6 11:12:23 2006] [crit]: The 'comp' parameter (undef) to
HTML::Mason::Request::CGI->new() was an 'undef', which is not one of the
allowed types: scal
All,
We are looking to intergrate RT into our customer
self help portal project and we are looking for any input that anyone can
supply. Has anyone successfully intergrated RT into a portal framework's
security scheme? If so, which portal/CMS/??? did you get it working with? We are
current
Hi All,
We are trying to install the RT 3.6 version, and for which we were installing mod_fastcgi module. We wanted the mod_fastcgi module to be a shared object for which we are using "apxs" command provided by the Apache (version
2.2.2).
The command is as follows:
cd mod_fastcgi-2.4.2
ap
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