Re: [rt-users] Mailgate with pubcookie

Jasen M. Lentz wrote: All, I noticed since I got pubcookie working, it broke mailgate because the url requires authentication. How do I fix this? Allow localhost access without having to authenticate. We have a separate virtual host setup for localhost access that has no authentication.

[rt-users] Required fields: Custom and Standard

Hello List,   I am writing to find out in which release of Request Tracker it is possible to set certain fields (either standard fields or custom fields) as REQUIRED fields, meaning that a person creating a ticket could not proceed beyond the ticket creation process without filling those

[rt-users] Apache and webmux.pl

I filed a bug report, Jesse briefly replied via RT (sse below), then I replied (also see below). Jesse suggested this is more appropriate for the user mailing list (agreed), so I'm reposting here: Jesse Vincent via RT wrote: Sorry, not an RT bug. But a pretty common FAQ on the mailing list.

Re: [rt-users] Mailgate with pubcookie

On Fri, Sep 15, 2006 at 01:55:10PM -0400, Jasen M. Lentz wrote: > All, > > I noticed since I got pubcookie working, it broke mailgate because the url > requires authentication. How do I fix this? Configure apache not to require authentication for things under /NoAuth or REST/1.0/NoAuth/ > Th

[rt-users] Mailgate with pubcookie

All, I noticed since I got pubcookie working, it broke mailgate because the url requires authentication. How do I fix this? Thanks! JML --- Jasen M. Lentz Senior Electronics Technician Computer Maintenance Group, Compu

Re: [rt-users] Additions to Status field?

I knew it was under my nose... thanks...! I was looking in the html directory of the share folder... didn't think of the RT_COnfig file... I should have looked there first! Thanks guys! On 9/15/06, Schultz, Eric <[EMAIL PROTECTED]> wrote: > I was under the impression that the Status field entr

Re: [rt-users] Where are Queue-level AdinCC's stored in the RT database?

Brian, Not that I think you need to do this, but an easier way might be to set up a group with all the rights you want them to have (globaly) and then either disable them in the morning and re-enable them at night or have a job do that. Easier and less risk than playing with tables and direc

RE: [rt-users] Additions to Status field?

> I was under the impression that the Status field entries were > from a text file or from the database... but for the life of > me I cannot find the location of where the Status field comes > from. I want to add to the Status fields... where can I make > these changes... >From RT_Config.pm:

Re: [rt-users] Additions to Status field?

Look in RT_Config.pm @ActiveStatus = qw(new open stalled) unless @ActiveStatus; @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus; Roy Phil wrote: I was under the impression that the Status field entries were from a text file or from the database... but for the life of me I

[rt-users] add new right : closeticket

hi all,   i have add new statut  for closed ticket ‘ closeticket’ in file RT_SiteConfig’ .   I try to add new right to grant user to close ticket  in file queue_local but this right is associate with right ‘ModifyTicket’.   I explain : if user don’t have right to modify  ticket ‘Mod

[rt-users] Additions to Status field?

I was under the impression that the Status field entries were from a text file or from the database... but for the life of me I cannot find the location of where the Status field comes from. I want to add to the Status fields... where can I make these changes... I hope it is right under nose and si

RE: [rt-users] changing custom field value globally

> We have a custom field that lists client profile names. One customer > has recently changed it's name from...let's say "Jack" to "Jill". As > a result, we need to alter the tickets previously marked as "Jack" to > "Jill". Is there a way to do this easily or will I need to run an > update on th

RE: [rt-users] Attachments getting mangled - FIXED

THANKS ALL! Changing that column to LONGBLOB fixed it for me. Thanks a lot! -Original Message- From: Donovan Young [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, September 13, 2006 3:44 PM To: Peake, Jeremy Cc: rt-users@lists.bestpractical.com Subject: RE:

[rt-users] Problem updating user info from LDAP

Hi, all! I have RT 3.4.5 installed with LDAP Authentication support. The system is configured to update user info on local RT database upon user login, using data from LDAP. At this moment, this authentication is working and all fields are correctly updated, except by 'Organization'. I've al

[rt-users] Where are Queue-level AdinCC's stored in the RT database?

Hi there I'm hoping someone can help me. I have a requirement as follows: We have a queue that is managed during normal working hours by one set of people who watch it very closely and pick up tickets as and when required. Outside normal hours a separate team look after this queue and, because

[rt-users] changing custom field value globally

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 We have a custom field that lists client profile names. One customer has recently changed it's name from...let's say "Jack" to "Jill". As a result, we need to alter the tickets previously marked as "Jack" to "Jill". Is there a way to do this easily

Re: [rt-users] How to search by custom fields

From query builder select the queue and hit add, you'll find the CFs appear for you .. Regards; Roy Matthew Pressly wrote: How can I search for tickets where a custom field matches a particular value? Is there a way to make the custom fields appear on the basic search form? I have added sever

[rt-users] Multiple LDAPs

I have MSActive directory forest with multiple domains. What is the best way to intergrate this? I have LDAP Auth already working for one domain  but I can’t get authentication for the second domain     Set($LDAPExternalAuth,  '1'); # Enable LDAP auth Set($LdapServer,