Re: [rt-users] HasRight called with no valid object
On Fri, Nov 30, 2007 at 10:14:27AM +0100, Emmanuel Lacour wrote: Ehlo, I have this curious message when running the follwing script on rt 3.6.3/RH4/Oracle9/DBIx::SearchBuilder 1.49 (with patch groupclause): [crit]: HasRight called with no valid object (/pkg/rt/rt/lib/RT/Principal_Overlay.pm:321) It happen many times for SetPrivileged(0), but at the end, the function succeed, the user is no longer Privileged. I didn't checked the logs enough, there is lintes about RT::FM::... each tiem HasRight Failed: [Mon Dec 3 13:22:31 2007] [warning]: RT::ACE=HASH(0xb11c108) - Object called for an object of an unknown type:RT::FM::Class (/pkg/rt/rt/lib/RT/ACE_Overlay.pm:814) -- Emmanuel Lacour ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Difference between a ticket AdminCc and queue AdminCc
Is there a way to distinguish if the AdminCc belongs to the ticket AdminCc or the queue AdminCc? Are they the same? We have an AdminCc group for a queue. We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd. If I create a Scrip that says notify AdminCc on correspond, will RT send to the ticket AdminCc or the queue AdminCc? I don't know if I am making any sense but please help me clear this up. currently all corresponders are added as Cc's and they show up in the customers Cc list which we do not want. How can we avoid this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc
They are treated equally when making ACL and email decisions. Now playing: French Connection - Monte Carlo http://foxytunes.com/artist/french+connection/track/monte+carlo On 12/3/07, slamp slamp [EMAIL PROTECTED] wrote: Is there a way to distinguish if the AdminCc belongs to the ticket AdminCc or the queue AdminCc? Are they the same? We have an AdminCc group for a queue. We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd. If I create a Scrip that says notify AdminCc on correspond, will RT send to the ticket AdminCc or the queue AdminCc? I don't know if I am making any sense but please help me clear this up. currently all corresponders are added as Cc's and they show up in the customers Cc list which we do not want. How can we avoid this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Bug or Feature - Resolved Date sticky
On Mon, Dec 03, 2007 at 11:23:36AM -0500, Stephen Turner wrote: One of our users reported a bug - if a resolved ticket is re-opened, the Closed remains set to the date of the original resolution. I can't make my mind up whether this is a bug or a feature. Does anyone have an opinion on this? It does generally seem to be useful to me. Find all open tickets with a resolved date will tell me what's been reopened ;) Thanks, Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Bug or Feature - Resolved Date sticky
One of our users reported a bug - if a resolved ticket is re-opened, the Closed remains set to the date of the original resolution. I can't make my mind up whether this is a bug or a feature. Does anyone have an opinion on this? Thanks, Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IST) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Initial Configuration
Installing RT for the first time and once I attempt to launch the site I
get the following error.
error: RT couldn't store your session.
This may mean that that the directory '/opt/rt3/var/session_data' isn't
writable or a database table is missing or corrupt.
context:
...
96:
};
97:
}
98:
99:
if ($@) {
100:
die loc(RT couldn't store your session.) . \n
101:
. loc(
102:
This may mean that that the directory '[_1]' isn't writable or a
database table is missing or corrupt.,
103:
$RT::MasonSessionDir
104:
)
...
code stack: /opt/rt3/share/html/Elements/SetupSessionCookie:100
/opt/rt3/share/html/autohandler:120
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Re: [rt-users] RT related Postgres question
On Nov 30, 2007, at 2:31 PM, Kenneth Marshall wrote: Here is a list of indexes that we use here. Check your schema to see if you are missing any. You should not be getting a sequential scan. sequential scans are not automatically bad. if your result set is more than a certain percentage of the whole table, it is more efficient to scan the table than to do the extra disk seeks of going back and forth to the index file too. having too many indexes is bad, as you have just added a *lot* of overhead for every insert/update/delete in that you must update all the extra indexes. there is some fine balance in between, which takes a lot of experience and analysis to find. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Initial Configuration
On Dec 3, 2007, at 2:02 PM, Robert Harper wrote: Installing RT for the first time and once I attempt to launch the site I get the following error. error: RT couldn't store your session. This may mean that that the directory '/opt/rt3/var/session_data' isn't writable or a database table is missing or corrupt. so is /opt/rt3/var/session_data not writable? did you configure RT to use the DB for sessions? is that DB busted? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT related Postgres question
CREATE INDEX objectcustomfieldvalues1 ON objectcustomfieldvalues USING btree (customfield, objecttype, objectid, content); CREATE INDEX objectcustomfieldvalues2 ON objectcustomfieldvalues USING btree (customfield, objecttype, objectid); The second index is redundant to the first. Depending on how the indexes are used (ie, all columns, or just some subset), if you reorder the columns, you can make the third index on this table redundant too. Similarly, your attachments1 index is redundant to attachments3. Also depending on how tickets1 index gets used swapping the order and removing tickets4 may be more efficient overall, as well. In general, if you're index columns list is a prefix of another index's, then it is a redundant index. This does not necessarily hold true for UNIQUE indexes, but often they are good enough even then. Ie, if the difference is within a percentage or two of time used, then you benefit over time by having one fewer index to update on row changes/inserts. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT related Postgres question
On Mon, Dec 03, 2007 at 02:31:04PM -0500, Vivek Khera wrote: having too many indexes is bad, as you have just added a *lot* of overhead for every insert/update/delete in that you must update all the extra indexes. there is some fine balance in between, which takes a lot of experience and analysis to find. And that's why Oracle DBAs make $90K+ a year... Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 Witty slogan redacted until AMPTP stop screwing WGA ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc
Todd, Your reply made me think. If I have a queue watcher Admincc set up with the right to AdminQueue, does your answer mean that if I add a name to the TICKET AdminCc that this person will now have the right to AdminQueue? I don't think that is right. I do not think that the ACL is the same. email yes. Unless you are referring to ACL decisions ABOUT email, then I agree. Kenn LBNL On 12/3/2007 7:46 AM, Todd Chapman wrote: They are treated equally when making ACL and email decisions. Now playing: French Connection - Monte Carlo http://foxytunes.com/artist/french+connection/track/monte+carlo On 12/3/07, slamp slamp [EMAIL PROTECTED] wrote: Is there a way to distinguish if the AdminCc belongs to the ticket AdminCc or the queue AdminCc? Are they the same? We have an AdminCc group for a queue. We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd. If I create a Scrip that says notify AdminCc on correspond, will RT send to the ticket AdminCc or the queue AdminCc? I don't know if I am making any sense but please help me clear this up. currently all corresponders are added as Cc's and they show up in the customers Cc list which we do not want. How can we avoid this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.6.4 signon repeats
To all, When RT first went to 3.6.1 there was a problem with people having to sign in a second time with the first selection of a navigation choice. I remember seeing a resolution on that. I am currently testing 3.6.4 and have come upon this activity regularly. Is there a patch that needs to be re-applied? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Removing commands in final ticket using RT-Extension-CommandByMail
Hi All, When using this, does anyone know how to exclude any of the commands in the final ticket? For example, creating a new ticket with the following in it: AddAdminCc: [EMAIL PROTECTED] obviously shows in the new ticket. Thanks, Gavin. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc
You are correct. I meant ACL decisions regarding the ticket. Now playing: The White Stripes - Stop Breaking Down http://foxytunes.com/artist/the+white+stripes/track/stop+breaking+down On 12/3/07, Kenneth Crocker [EMAIL PROTECTED] wrote: Todd, Your reply made me think. If I have a queue watcher Admincc set up with the right to AdminQueue, does your answer mean that if I add a name to the TICKET AdminCc that this person will now have the right to AdminQueue? I don't think that is right. I do not think that the ACL is the same. email yes. Unless you are referring to ACL decisions ABOUT email, then I agree. Kenn LBNL On 12/3/2007 7:46 AM, Todd Chapman wrote: They are treated equally when making ACL and email decisions. Now playing: French Connection - Monte Carlo http://foxytunes.com/artist/french+connection/track/monte+carlo On 12/3/07, slamp slamp [EMAIL PROTECTED] wrote: Is there a way to distinguish if the AdminCc belongs to the ticket AdminCc or the queue AdminCc? Are they the same? We have an AdminCc group for a queue. We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd. If I create a Scrip that says notify AdminCc on correspond, will RT send to the ticket AdminCc or the queue AdminCc? I don't know if I am making any sense but please help me clear this up. currently all corresponders are added as Cc's and they show up in the customers Cc list which we do not want. How can we avoid this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Difference between a ticket AdminCc and queue AdminCc
Todd, Kool. Then we are in agreement, which makes me feel better. Thanks. Kenn LBNL On 12/3/2007 12:41 PM, Todd Chapman wrote: You are correct. I meant ACL decisions regarding the ticket. Now playing: The White Stripes - Stop Breaking Down http://foxytunes.com/artist/the+white+stripes/track/stop+breaking+down On 12/3/07, Kenneth Crocker [EMAIL PROTECTED] wrote: Todd, Your reply made me think. If I have a queue watcher Admincc set up with the right to AdminQueue, does your answer mean that if I add a name to the TICKET AdminCc that this person will now have the right to AdminQueue? I don't think that is right. I do not think that the ACL is the same. email yes. Unless you are referring to ACL decisions ABOUT email, then I agree. Kenn LBNL On 12/3/2007 7:46 AM, Todd Chapman wrote: They are treated equally when making ACL and email decisions. Now playing: French Connection - Monte Carlo http://foxytunes.com/artist/french+connection/track/monte+carlo On 12/3/07, slamp slamp [EMAIL PROTECTED] wrote: Is there a way to distinguish if the AdminCc belongs to the ticket AdminCc or the queue AdminCc? Are they the same? We have an AdminCc group for a queue. We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd. If I create a Scrip that says notify AdminCc on correspond, will RT send to the ticket AdminCc or the queue AdminCc? I don't know if I am making any sense but please help me clear this up. currently all corresponders are added as Cc's and they show up in the customers Cc list which we do not want. How can we avoid this? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] how to let new user see a queue
hello, I got my mod_perl-startup.pl issues straightened out. running rt3 3.6.3 on Centos 5 with mysql5/mod_perl2/httpd2 When I log in as root I can see all unowned tickets in all queues (there are only 2 so far). I created a new user and granted rights log in with grant option. However, this user doesn't see any queues, not the unowned tickets. How do I open up rights for a new user? -- Mark Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem in Attachments with special characters - RT 3.6.4
Usually there is no problem with attachments, for example the next attachment link is loaded correctly, we can access it from web interface without issue: Content-Description:1prueba prueba.xlsx content-type: application/octet-stream; name=1prueba prueba.xlsx content-disposition:attachment; filename=1prueba prueba.xlsx Content-Transfer-Encoding: base64 Content-Length: 8643 Download 1prueba prueba.xlsx [application/octet-stream 8.4k] Content-Description: 2pruebaprúeba.xls Message body not shown because it is too large or is not plain text. But if attachment filename has an iso-8859-1 character in it's filename link it's not correctly generated, attachment name is defined ad untitled and cannot be loaded, also email notification send attachment with incorrect name and .DAT extension: Content-Description:2pruebaprúeba.xls Content-Type: name=2pruebaprúeba.xls Content-Disposition:filename=2pruebaprúeba.xls Content-Transfer-Encoding: base64 Content-Length: 22016 Download (untitled) [name=2pruebapr 21.5k] Message body not shown because it is too large or is not plain text. Content-Description:3prueba prúeba.xls Content-Type: name=3prueba prúeba.xls Content-Disposition:filename=3prueba prúeba.xls Content-Transfer-Encoding: base64 Content-Length: 22016 Download (untitled) [name=3prueba 21.5k] Message body not shown because it is too large or is not plain text. Any idea on how to fix it? Thanks for your support. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
