Re: [rt-users] Intermittent slow logins on RT 3.6.3

2008-07-01 Thread Emmanuel Lacour
On Mon, Jun 30, 2008 at 05:53:03PM -0400, Allen Chen wrote: Hi everyone, Hi, It seems like RT is doing something after authentication and before building the home page that makes logins slow. I have a feeling it RT builds a cache of all allowed queues (that makes a bunch of acl

[rt-users] Admin permissions

2008-07-01 Thread Christian Forjahn
Hi all. I have installed a rt 3.6.7 on a Linux Server. Now the problem is that authentication is against a LDAP server running on this system. As I configured the system to use the login on the webaccess as well as login on the rt I cannot give any admin permissions to anyone. Which tables of the

[rt-users] Merged tickets are sloooow after upgrade to 3.6.6 - Locking problem?

2008-07-01 Thread Franz Georg Köhler
Hello everyone, after upgrading to V3.6.6 merged tickets are really slow. After doing a bit research, I saw a lot of MySQL entrys stating that get_lock queries took a long time: # Query_time: 69 Lock_time: 0 Rows_sent: 1 Rows_examined: 0 use rtdb; SELECT

[rt-users] E-mails for Could not load a valid user

2008-07-01 Thread Jon Codispoti
Hello Everyone, Running version 3.6.3 here. I'm sure there is an easy solution for this, so wanted to get some advice. Currently the e-mail for the Could not load a valid user messages go to the RT administrator in addition to the original requester. I would like to stop the behavior of it

Re: [rt-users] E-mails for Could not load a valid user

2008-07-01 Thread Emmanuel Lacour
On Tue, Jul 01, 2008 at 08:46:25AM -0700, Jon Codispoti wrote: Hello Everyone, Running version 3.6.3 here. I'm sure there is an easy solution for this, so wanted to get some advice. Currently the e-mail for the Could not load a valid user messages go to the RT administrator in addition to

[rt-users] SUMMARY: RT 3.6.6 Silently Dropping Messages with Attachments

2008-07-01 Thread Michael Maxwell
It turns out this problem was caused by an older version of perl's IO::File module. Ran a cpan update, updated the module, tested, and all is well. CPAN strikes again... Thanks everyone for your help. On 6/26/08 10:39 AM, Michael Maxwell [EMAIL PROTECTED] wrote: Actually, I should point out

[rt-users] Definition of user permissions

2008-07-01 Thread Steve Handscomb
Hello All, I've just started using RT in the last few days, and although I did use it many years ago in another life, I've forgotten most of the tricks of the trade. The one thing I cannot find, (and my search has included google the wiki, as well as the archives of this very list) is a

[rt-users] NoAuth directory aliased incorrectly for root installation of RT

2008-07-01 Thread Wayne Richardson
I want to have apache2 serving requests at http://www.example.com/ I've gotten this working, but the NoAuth directory is not functioning properly. The HTTP source appears like this: link rel=shortcut icon href=//NoAuth/images//favicon.png type=image/png / link rel=stylesheet

[rt-users] Support partnership with different RT installs

2008-07-01 Thread Gavin Henry
Dear All, We have http://support.suretecsystems.com and our partners are about to install there own RT. They have accounts on our system and are admins of certain queues when we do joint support. The question is how can we get the tickets submitted into our system into their new one but keep

Re: [rt-users] Support partnership with different RT installs

2008-07-01 Thread Kenneth Crocker
Gavin, From a control standpoint, I've always had a real problem with redundancy unless there was a control to ensure automatic updating of one by the other. If the method you use now is working, why change it? Are they gonna use their RT for other requests that do not get into your

[rt-users] Trouble with LDAP authentication (equivalent config)

2008-07-01 Thread mailing list
RT 3.6.4 on redhat linux 4.6 I am attempting to setup a development RT site. The current issue I'm running into is getting the dev. RT to authenticate against LDAP. I have compared my RT_SiteConfig.pm between dev. and production RT (which function fine with LDAP authentication) and the

Re: [rt-users] Trouble with LDAP authentication (equivalent config)

2008-07-01 Thread Tom Lanyon
On 02/07/2008, at 8:27 AM, mailing list wrote: RT 3.6.4 on redhat linux 4.6 I am attempting to setup a development RT site. The current issue I'm running into is getting the dev. RT to authenticate against LDAP. I have compared my RT_SiteConfig.pm between dev. and production RT