On Aug 7, 2008, at 6:37 PM, <[EMAIL PROTECTED]> <[EMAIL PROTECTED]
> wrote:
> I'm using RT 3.8 and Mysql 5.0.51a on Fedora Core 9.
>
> I've been noticing some slowness using the interface. Most of the
> time it is when updating tickets. Reviewing the slow query log I
> found the following
In the process of investigating the performance of using Shredder to delete
tickets, I found an index that seems to have a considerable improvement on
performance, even above the indexes that are suggested in the documentation. I
simply added:
CREATE INDEX SHREDDER_CGM3 ON CachedGroupMembers(Va
I'm using RT 3.8 and Mysql 5.0.51a on Fedora Core 9.
I've been noticing some slowness using the interface. Most of the time it is
when updating tickets. Reviewing the slow query log I found the following.
Out of a total of 53133 log entries there where
14369 entries for SELECT count(main.id) F
Hm, interesting... Sounds like some problem with serialization.
We use Storable module to serialize data, it worth try either upgrade
or downgrade. Please don't forget to remember the current installed
version, so we can bump dependencies if problem is in this module.
Install new or older version
Actually, I don't think that it is a database problem.
When I do a mysqladmin drop rt3;
and then I do rt-setup-database --action init, the RT at a glance page still
shows the same error.
So I think it may be a problem with my perl or the RT install.
Any suggestions?
__
I see the following in one of your previous messages:
[Thu Jul 31 23:19:04 2008] [crit]: Plugin Extension-QuickDelete not found in
/opt/rt3/local/plugins (/var/www/rt-3.8.0/sbin/../lib/RT.pm:579)
[Thu Jul 31 23:19:04 2008] [crit]: Can't locate Extension-QuickDelete.pm in
RT tries to load a plugin
You don't say what version you're running (probably 3.6.something)
It would be helpful if you sent a patch (you can download a fresh copy
of
3.6 from http://download.bestpractical.com ) and an explanation
of what bug you were seeing and how to reproduce it to
[EMAIL PROTECTED]
This would let us
On Aug 7, 2008, at 2:21 PM, Michael Silver wrote:
> Back in July, Cameron posted a message to the list regarding an
> installation problem. (See
> http://lists.bestpractical.com/pipermail/rt-users/2008-July/
> 052816.html
> for his message.) As far as I can tell, there wasn't a response sent
>
Ok, so I followed all these steps but I still have the same error on the RT at
a glance page.
Can't use string ("BQYDAgQCAwQDAgoKTXkg") as a HASH ref while
"strict refs" in use at /var/www/tickets01/share/html/Elements/MyRT line 76,
line 505.
Trying to change RT at a glance pref
Back in July, Cameron posted a message to the list regarding an
installation problem. (See
http://lists.bestpractical.com/pipermail/rt-users/2008-July/052816.html
for his message.) As far as I can tell, there wasn't a response sent to
the list, and I had a similar problem. I'm posting this in case
Sorry I forgot the extra "s"
documentroot.com/SpamAssassin.pm
- Erik
On Thu, Aug 7, 2008 at 5:36 AM, Erik Aronesty <[EMAIL PROTECTED]> wrote:
> I made a version of Filter::SpamAssassin that works with the
> latest/greatest versions of both SpamAssassin and RT.
>
> http://www.documentroot.com/Sp
>I think the following steps should make migration for you.
>
>NOTE FOR READERs: this is only correct for people migrating from 4.0
>to 4.1 and newer.
>
>1) when you do a mysqldump you don't need additional options, as mysql
>4.0 has no --set-default-charset or --set-charset options, so use:
>
>
(I don't have the original so I can't do a diff, but basically the
loop variable should (always) be my'ed to protect it from being
altered. There was a problem with the MailFrom plugin setting $_ and
then corrupting the loop varialbe!)
CUT---
# Since this needs loading, no matter what
-Original Message-
From: Ruslan Zakirov <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] [error] Can't call method "crit"
Date: Fri, 1 Aug 2008 04:42:45 +0400
By default no plugins are installed and desiable @Plugins option in your con
> Date: Thu, 07 Aug 2008 16:50:47 +0200
> From: Jean-Michel Barbet <[EMAIL PROTECTED]>
> Subject: Re: [rt-users] Rt at Glance and upgrade from 3.2.1 to 3.8.0
> To: d tbsky <[EMAIL PROTECTED]>
> Cc: rt-users@lists.bestpractical.com
> Message-ID: <[EMAIL PROTECTED]>
> Content-Type: text/plain; chars
Hello,
Thank you! That solved the problem. I don't know how I missed the
--with-db-rt-host variable, but I removed everything I had done (except
perl modules - I'm not that stupid!) and started with the configure
statement again - this time using the above variable. Everything went
tickety-boo. Th
On 7 Aug 2008, at 10:45 am, [EMAIL PROTECTED] wrote:
> I know Mike Peachy hasn't had any time to look at this, but is there
> anyone who's got RT-Authen-ExternalAuth working with RT 3.8.x with
> LDAP (Sun Directory Service)?
> I wasn't sure if RT-Authen-ExternalAuth is either totally not
>
hi:
maybe your version of DBD::mysql is too old?
you can try rt3.8.1rc2, the "make testdeps" will check DBD::mysql version.
i got errors before upgrade my DBD::mysql, but i forgot the error message.
2008/8/7 Jean-Michel Barbet <[EMAIL PROTECTED]>:
> d tbsky wrote:
>>
>> hi:
>> your upgrade pro
Has anyone implemented locking accounts after so many login attempts?
I'm sure I can add it myself but if there's a solution out there
already.
I'm using 3.6.3
Cheers,
Justin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
d tbsky wrote:
> hi:
> your upgrade procedure is like what i did, which is wrong.
> if you use mysql, you should run the mysql upgrade script first,
> then run the rt upgrade script. or you will get empty "RT at glance" page.
Thanks very much,
So, trying to follow directions posted in thread :
"R
Hi:
i think your mysql upgrade procedure is great. can you put it into document?
i just read UPGRADING.mysql in rt 3.8.1rc2, it is the same as 3.8.0.
so most people like me will run rt upgrade script first, then run
mysql upgrade script. and get corrupt system.
and you said binary copy is no
I know Mike Peachy hasn't had any time to look at this, but is there
anyone who's got RT-Authen-ExternalAuth working with RT 3.8.x with LDAP
(Sun Directory Service)?
I wasn't sure if RT-Authen-ExternalAuth is either totally not working
with 3.8.x, or working in some cases?
After an upgrade fro
I made a version of Filter::SpamAssassin that works with the
latest/greatest versions of both SpamAssassin and RT.
http://www.documentroot.com/SpamAssasin.pm
I didn't want to muck about with fetchmail, procmail or anything else
to get it to work, and the version that was out there didn't seem to
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