Hello,
--Am 11. November 2008 08:45:59 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
I can provide the patch and the configuration line in the template for
ECFV later this day.
ok. This is ot so much later :-)
The patch can be found at
Hi all,
Does anyone know if the global RT e-mail address should be listed as a
check box under One-time Cc and Bcc when adding a comment or a reply in
3.8.1?
Surely RT should know not to e-mail itself for fear of a mail loop? I
don't remember seeing this on my test installation.
Best
If this is mysql, don't take DBD::mysql past 4.006
http://rt.cpan.org/Public/Bug/Display.html?id=37027
John wrote:
did you complete the schema upgrade as noted in UPGRADE.mysql?
On Tue, 11 Nov 2008, Allan Eising wrote:
Date: Tue, 11 Nov 2008 15:29:12 +0100
From: Allan Eising [EMAIL
the RT wiki outlines permissions, but since youre running your http
server sans suid, you can use the latter (daemon:daemon)
beware: your webserver now has access to your DB config...so id suggest
hosting this on a linux with execshield or selinux extensions.
On Tue, 11 Nov 2008, Jim
I see... I had hoped the upgrade scripts took care of those schema
changes, but I'll try to run the schema script later tonight, when rt
traffic is low.
Thanks for the help so far.
Allan
On Tue, Nov 11, 2008 at 3:58 PM, John [EMAIL PROTECTED] wrote:
yes. you have to run that regardless, just
the first script you run will create (or should be redirected to) a file.
importing that file into mysql is the next step as you need to run those
commands against the database now
On Tue, 11 Nov 2008, Allan Eising wrote:
Date: Tue, 11 Nov 2008 17:35:10 +0100
From: Allan Eising [EMAIL
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
I think i may have found a bit of a solution to the AT problem. we're
running on 2 quad-core servers as frontends with 8gb memory each. the
fault im seeing in AT is due to a timeout in apache waiting for its
backend processes to respond from huge
boilerplates in email havent been too huge a problem for us.
if i had to find a way to add boilerplates to RT, i would add a second
transport in my postfix designed to omit plates as they end up in RT, and
simply add the boilerplate as a login message at start of RT only.
On Tue, 11 Nov 2008,
Your mta should handle that
Not rt
Sent via BlackBerry from T-Mobile
-Original Message-
From: Alex Young [EMAIL PROTECTED]
Date: Tue, 11 Nov 2008 17:11:39
To: RT UsersRT-Users@lists.bestpractical.com
Subject: [rt-users] Email signature disclaimers
How many assets do you have? Nobody has ever seen this issue before
On Tue, Nov 11, 2008 at 12:57 PM, John [EMAIL PROTECTED] wrote:
On Fri, 7 Nov 2008, Curtis Bruneau wrote:
I think i may have found a bit of a solution to the AT problem. we're
running on 2 quad-core servers as frontends
How is everyone dealing with their standard corporate email legal
disclaimers on ticket replies?
I'm wondering if we should be including it with every reply, just the
auto response or just in the first reply. Or if we can just include t as
an attachment automatically to keep the email thread
Here are the steps I've taken:
STEP 1 RT configure script:
./configure --prefix=/usr/local/rt \
--enable-graphviz \
--enable-gd \
--with-web-handler=fastcgi \
--with-db-type=Pg \
--with-db-host=localhost \
--with-db-port=5432 \
--with-db-rt-host=localhost \
--with-db-dba=postgres \
I just ran the schema upgrade file (schema.mysql-4.0-4.1.pl), and it
gave me a lot of sql commands.
As it required me to type the username and password to mysql, I assume
it executed those commands, or am I wrong here?
Allan
On Tue, Nov 11, 2008 at 4:02 PM, Allan Eising [EMAIL PROTECTED] wrote:
9,359
On Tue, 11 Nov 2008, Todd Chapman wrote:
Date: Tue, 11 Nov 2008 13:04:14 -0500
From: Todd Chapman [EMAIL PROTECTED]
To: John [EMAIL PROTECTED]
Cc: Curtis Bruneau [EMAIL PROTECTED], rt-users@lists.bestpractical.com
Subject: Re: [rt-users] AssetTracker crashes loading asset...raw
did you complete the schema upgrade as noted in UPGRADE.mysql?
On Tue, 11 Nov 2008, Allan Eising wrote:
Date: Tue, 11 Nov 2008 15:29:12 +0100
From: Allan Eising [EMAIL PROTECTED]
To: John [EMAIL PROTECTED]
Subject: Re: [rt-users] Blank page annoyance
It's an upgrade.
The most
Good point John. rt is installed in /usr/local/rt
This area has permissions as in the attached screenshot. Since the
webserver runs as daemon:daemon - would I be best to do this:
chown -R root:daemon /usr/local/rt or chown -R daemon:daemon /usr/local/rt
- Original Message -
From:
Sorry to nag again but I am lost here and stuck...
Can someone tell me how can I get the value of a ticket transaction Custom
Field?
I tried with FirstCustomFieldValue but it works only if it is a Ticket
CF
thanks a lot.
On Sun, Nov 9, 2008 at 7:29 PM, Monti gmail [EMAIL PROTECTED] wrote:
Hello all,
I have a developer who is chomping at the bit to see if my proposed
migration to RT3 will allow him to do the following. I am still
working on the guts of getting our system from RT2 so while based on
my reading of the list I think this is possible I thought I would ask.
So the
So, what you are saying is that if I did not upgrade mysql but only
RT, I still have to run the mysql schema upgrades?
Allan
On Tue, Nov 11, 2008 at 3:52 PM, John [EMAIL PROTECTED] wrote:
ok, so this is deceptive..read once more...
If you're upgrading RT from versions prior to 3.8.0 then
I have 4.005 installed, so this is not the issue.
However, I pulled the package off fedora's rawhide repository, so I
suspect some incompatibilities there. It's the version that will be
released with the upcoming fedora core 10, so I hope when I do the
full upgrade upon release, it will be fixed.
Thanks for the help, I finally had time to look into this further. It
was my mistake, I thought each plugin needed its own @Plugin line in the
RT_SiteConfig.pm. Once I put all the plugins in the one line it worked
fine! Not sure why I could get RTFM and ExtAuth working correctly
before, but it's
Thank you for the quick response and early warning John.
I've made the changes and the mason_handler will not run (see attached).
I will review the rt wiki permissions for other ideas.
If you have any more thoughts - I'm all ears! One day I'll send a picture
as proof.
Jim
- Original
ok, so this is deceptive..read once more...
If you're upgrading RT from versions prior to 3.8.0 then you MUST follow
instructions below.
yeah, it still means you have to run it.
On Tue, 11 Nov 2008, Allan Eising wrote:
Date: Tue, 11 Nov 2008 15:47:57 +0100
From: Allan Eising [EMAIL
Hi there,
I have a problem on my rt 3.8.1 installation. After using the web
interface for a few minutes, pages stop being generated, and when I
click a link, I receive a blank page. I can then log in again by
typing the url, and observe the same issue reappear after a short
while. I've checked my
(once again with rt-users as CC)
I did an upgrade with rt-setup-database –dba root
–prompt-for-dba-password –action upgrade if that's what you mean?
On Tue, Nov 11, 2008 at 3:31 PM, John [EMAIL PROTECTED] wrote:
did you complete the schema upgrade as noted in UPGRADE.mysql?
On Tue, 11 Nov
yes. you have to run that regardless, just because youre upgrading from a
verison of RT older than 3.8.1...like i said, rather poorly worded in the
docs. sorry.
On Tue, 11 Nov 2008, Allan Eising wrote:
Date: Tue, 11 Nov 2008 15:56:36 +0100
From: Allan Eising [EMAIL PROTECTED]
To: John
Hi Kenny,
we had exactly the same problem. i'm not sure if our solution is the best,
but it helped us to get rid of this.
We changed the following: (and again, i'm not sure if it is a good idea, but
it fixes the problem)
grab up from /usr/lib/perl5/site_perl/5.8.xxx/Apache/Session/Lock the file
On Tue 11.Nov'08 at 11:27:31 +, [EMAIL PROTECTED] wrote:
Hi all,
Does anyone know if the global RT e-mail address should be listed as a
check box under One-time Cc and Bcc when adding a comment or a reply in
3.8.1?
It should not. could you open a ticket so we get it fixed
Thanks Torsten,
I had looked at this earlier and originally thought it wouldn't be
useful for my application. However, after revisiting the idea, I see I
can simply put in file:/__CustomField__ as the URL and users can
put in their network file paths as the custom field value, to create a
29 matches
Mail list logo
