>I modified the default RT template to include a separate stylesheet
reference for printouts.
I'm not exactly sure which file this refers to? Could somebody please
point me at it.
Does anyone care to share their customised style sheet they use for
printing?
Thanks
Gordon
Almost half of the queries from RT to the MySQL DB seem to be Admin
commands. Is this normal? We're using 3.6.0. Was this improved in
future versions?
--
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
___
http:
Is there a reason not to?
--
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [
For some pages, we get apache session locks taking 3-9+ seconds.
Generally, no queries appear in the slow query log except for getting
the apache session lock. I have slow queries in MySQL set to 2 secs.
Has anyone else had any experience with this?
Current setup:
MySQL 5.0.32
Apache 1.3.34
RT 3.
On Nov 18, 2008, at 3:57 PM, Alex Young wrote:
> Just found they are showing up correctly in the correct queue, but
> are being listed in every other queue under “Select an Article to
> include”.
>
> Is that expected behaviour? It doesnt show any other articles in the
> drop down other than
On Tue, Nov 18, 2008 at 02:46:52PM -0500, Jesse Vincent wrote:
> I...didn't know anyone was still using SpeedyCGI with RT. I haven't been
> able to get it to work at all in years. What happens if you run the
> SpeedyCGI script by hand and/or crank RT's logging up to "debug"?
Heh. I wasn't aware t
I can use the exact template in a 3.7.2 environment without any issues.
The problem area in the template which produces no output in 3.8.1 (the section
is just blank) is:
Complete Ticket History
--
Take a look at the UPGRADING.mysql file included in the distribution, it'll
probably solve the problem.
2008/11/18 Daniel Tougas <[EMAIL PROTECTED]>
> Hi All,
>
> I have migrated from RT 3.4.4 to 3.8.1. As a result, all JPEG attachments
> do not display correctly anymore. Strangely, BMP attachm
Hi All,
I have migrated from RT 3.4.4 to 3.8.1. As a result, all JPEG attachments do
not display correctly anymore. Strangely, BMP attachments are fine.
Any help would be much appreciated.
Daniel
This email and any files transmitted with it are confidential and intended
solely for the us
I am using RT 3.8.1 and I hope it is possible to extract the transaction CF
value.
On Tue, Nov 18, 2008 at 6:28 PM, Stephen Turner <[EMAIL PROTECTED]> wrote:
> On Tue, 18 Nov 2008 11:16:57 -0500, Monti gmail <[EMAIL PROTECTED]>
> wrote:
>
> It might be but I am looking for something simpler, usi
Just found they are showing up correctly in the correct queue, but are
being listed in every other queue under "Select an Article to include".
Is that expected behaviour? It doesnt show any other articles in the
drop down other than the ones that should be queue specific.
From: [EMAIL PR
I seem to be experiencing some odd behavior with reminders created by
a particular user.
These reminders are showing up in the general queue, regardless of
status. Sometimes,
they're also unowned. Any ideas on how to remedy this?
--
Cambridge Energy Alliance: Save money. Save the planet.
I am trying to setup queue specific articles in RTFM/RT, but not having
much luck.
My RTFM structure looks like this:
Queues
Sale Info
Generic Replies
The queue is called Sale Info. I have tried putting the articles under
Sales Info and Generic Replies.
On Tue 18.Nov'08 at 19:12:36 +, Dominic Hargreaves wrote:
> Hi,
>
> I've noticed that unless Gnupg is disabled, the speedycgi handler
> terminates after 1 (or sometimes more) requests. When it does, the
> client gets a 500 response back. This is using my experimental Debian
> packages on De
Hi,
I've noticed that unless Gnupg is disabled, the speedycgi handler
terminates after 1 (or sometimes more) requests. When it does, the
client gets a 500 response back. This is using my experimental Debian
packages on Debian etch, but I can't imagine that the packages are doing
anything particula
Robert Munsch wrote:
> Ripped out everything, including perl, apache2, rt, and the equine
> companions they ambulated towards me with. Obliterated any file that
> looked like it was even thinking of the string "authen". Put it all
> back very slowly.
>
> While i've made some mistakes in my LDAP
I've tried using the template from
http://wiki.bestpractical.com/view/AddTicketHistoryToMail and the entire
template works perfectly with the exception of displaying the ticket history.
This is a clean 3.8.1 install, no migration and only one queue. I get no
errors and no other issues with the
Ripped out everything, including perl, apache2, rt, and the equine
companions they ambulated towards me with. Obliterated any file that
looked like it was even thinking of the string "authen". Put it all
back very slowly.
While i've made some mistakes in my LDAP config and I'm not successfully
a
I'd like to move from mod_perl to FastCGI and was wondering if there
will be any side affects to making such a change, especially
considering that my RT instance has been up and running on mod_perl
for some time.
I haven't found a lot of information about switching from one to the
other so
On Tue, Nov 18, 2008 at 1:54 PM, Jerrad Pierce
<[EMAIL PROTECTED]> wrote:
>> I've installed the Timeline extension and after some time I've found
>> that the calendar is more usefull. Besides I've found that the bulk
>> update stops running since the timeline was installed, as this
>> messages says
On 18 Nov 2008, at 4:47 pm, Tim Cutts wrote:
>> What switches did you use to dump the mysql? I see few gotcha's about
>> using binary characters
>> and separate dump for attachment table and stuff
>
> OK, yes, I've just looked at an attachment to one of our tickets, and
> yes, it's corrupted. B
> I've installed the Timeline extension and after some time I've found
> that the calendar is more usefull. Besides I've found that the bulk
> update stops running since the timeline was installed, as this
> messages says [1].
That's not what I said. I said Timeline replaces the link to bulk updat
> What switches did you use to dump the mysql? I see few gotcha's about
> using binary characters
> and separate dump for attachment table and stuff
OK, yes, I've just looked at an attachment to one of our tickets, and
yes, it's corrupted. Bugger. So I've obviously missed something. I
thou
I'm running 3.8.1, in case that's important.
-Adrian
From: Adrian Schmitz
Sent: Tuesday, November 18, 2008 11:34 AM
To: 'rt-users@lists.bestpractical.com'
Subject: Reporting hours worked by category
I have a custom field that I use to group our problems into categories
(Software-MS Off
I have a custom field that I use to group our problems into categories
(Software-MS Office, Hardware-Router, etc). We also populate the "hours
worked" field as we work tickets. Is there some way I can produce a
report showing a sum of hours worked for each problem category? Or, if
anyone uses a dif
On 18 Nov 2008, at 3:27 pm, Asif Iqbal wrote:
> What switches did you use to dump the mysql? I see few gotcha's about
> using binary characters
> and separate dump for attachment table and stuff
I haven't tested the attachments thoroughly yet, so I don't know
whether it worked. I just used o
On Tue, 18 Nov 2008 11:16:57 -0500, Monti gmail <[EMAIL PROTECTED]>
wrote:
> It might be but I am looking for something simpler, using CF value select
> the appropriate template to send.
> I have done that already but I am having problems to extract the CF value
> since it is a "Ticket Transacti
It might be but I am looking for something simpler, using CF value select
the appropriate template to send.
I have done that already but I am having problems to extract the CF value
since it is a "Ticket Transaction" type of CF.
___
http://lists.bestpract
Timeline most probably has not been updated with new installer and
installs using old fashion way. Use list of files from its tarball or
MANIFEST file there if it's exists.
On Tue, Nov 18, 2008 at 4:52 PM, Janis Daniel Bistevins
<[EMAIL PROTECTED]> wrote:
> Hi,
> We are evaluating RT to be used at
On Tue, Nov 18, 2008 at 1:34 AM, Asif Iqbal <[EMAIL PROTECTED]> wrote:
> Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
> somewhere?
>
> Do I upgrade the mysql 4.0.24 to 4.1 first before upgrading the RT?
Upgrade of mysql is not required, but mysql 4.0.x is not supported
an
On Tue, Nov 18, 2008 at 5:33 AM, Tim Cutts <[EMAIL PROTECTED]> wrote:
>
> On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
>
>> Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
>> somewhere?
>
> You can do this in almost one go, yes. It's almost exactly what I'm doing
> with my
Hi,
We are evaluating RT to be used at our organization and hence trying
out some extensions.
I've installed the Timeline extension and after some time I've found
that the calendar is more usefull. Besides I've found that the bulk
update stops running since the timeline was installed, as this
messa
Hello,
I'm sorry I don't know more about this, but I never will at this rate.
I don't know where to begin. I still get
Undefined subroutine &RT::Authen::ExternalAuth::UserExists
Despite multiple reinstalls and following various flavors of install
instructions and HOWTOs.
I see the sub UserExis
On 18 Nov 2008, at 11:16 am, Emmanuel Lacour wrote:
> rt-setup-database --action insert --datafile your file
Thanks, yep, just discovered that for myself, with a little reading of
the source code. Thanks!
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited
On Tue, Nov 18, 2008 at 10:02:39AM +, Tim Cutts wrote:
> Ages ago, I tried doing an RT 3.8.0 upgrade, and I worked out a way of
> creating a new portlet for all my users' front pages which showed
> tickets they'd submitted, and this involved me adding a bit of extra
> data to the upgrade
On 17 Nov 2008, at 10:34 pm, Asif Iqbal wrote:
> Do I upgrade from RT 3.4.5 to RT 3.8.1 directly? Or there is a roadmap
> somewhere?
You can do this in almost one go, yes. It's almost exactly what I'm
doing with my production RT, where I'm going from 3.4.2 to 3.8.1
>
> Do I upgrade the mysql
Ages ago, I tried doing an RT 3.8.0 upgrade, and I worked out a way of
creating a new portlet for all my users' front pages which showed
tickets they'd submitted, and this involved me adding a bit of extra
data to the upgrade process. I even still have the content of that
upgrade file:
@A
Le 17/11/2008 à 10:54:29-0500, Stephen Turner a écrit
> On Mon, 17 Nov 2008 10:50:21 -0500, Albert Shih <[EMAIL PROTECTED]>
> wrote:
>
> >
> > When I've some mail from rt with subject like
> >
> > [NAME_OF_MY_SERVER #X] Subject_of_the_ticket
> >
> > and I reply it and changing the «To: » fi
38 matches
Mail list logo
