[rt-users] __CurrentUserEmail__ in 3.8.2
Hi, What is the proper way to implement __CurrentUserEmail__ to see tickets I requested on RT at a glance in 3.8.2? -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email and LDAP authentication problems or rather issues
Steven McDonald wrote: Hi We are currently running an instance of RT 3.8.1. It has been setup to use LDAP for its authentications. For the most part people are instructed to use the web interface to submit tickets. However some people would prefer to use email, in addition to the web. This has been discouraged. It is being worked on for the next release of ExternalAuth, however at the moment, the only available system is to have everyone log in once to create their account in RT, and then ensure they always send e-mail to RT from the e-mail address associated with that account. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email and LDAP authentication problems or rather issues
Mike Peachey wrote: Steven McDonald wrote: Hi We are currently running an instance of RT 3.8.1. It has been setup to use LDAP for its authentications. For the most part people are instructed to use the web interface to submit tickets. However some people would prefer to use email, in addition to the web. This has been discouraged. It is being worked on for the next release of ExternalAuth, however at the moment, the only available system is to have everyone log in once to create their account in RT, and then ensure they always send e-mail to RT from the e-mail address associated with that account. Hi Mike Thanks that would be useful to us. We also discovered the module AutoCreateAndCanonicalizeUserInfo which looks like it was created to solve this problem against an Active Directory. We are looking to see if we can make use of this to solve our issue. Thanks for your comments Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email and LDAP authentication problems or rather issues
Steven McDonald wrote: Mike Peachey wrote: Steven McDonald wrote: Hi Mike Thanks that would be useful to us. We also discovered the module AutoCreateAndCanonicalizeUserInfo which looks like it was created to solve this problem against an Active Directory. We are looking to see if we can make use of this to solve our issue. You may well be able to. It is the same basic functionality that will be integrated into ExternalAuth, but in a different way. The main issue is the LoadByEmail bit. Currently EA doesn't overlay any of the e-mail stuff and so e-mail only works for accounts that already exist in RT. Good luck. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email and LDAP authentication problems or rather issues
Mike Peachey wrote: Steven McDonald wrote: Mike Peachey wrote: Steven McDonald wrote: Hi Mike Thanks that would be useful to us. We also discovered the module AutoCreateAndCanonicalizeUserInfo which looks like it was created to solve this problem against an Active Directory. We are looking to see if we can make use of this to solve our issue. You may well be able to. It is the same basic functionality that will be integrated into ExternalAuth, but in a different way. The main issue is the LoadByEmail bit. Currently EA doesn't overlay any of the e-mail stuff and so e-mail only works for accounts that already exist in RT. Good luck. Thanks Do you have some idea when this addition to ExternalAuth might be available? If you have an Alpha or Beta module we could test it against our LDAP on a development instance of RT Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email and LDAP authentication problems or rather issues
Steven McDonald wrote: Do you have some idea when this addition to ExternalAuth might be available? If you have an Alpha or Beta module we could test it against our LDAP on a development instance of RT Steve Fraid not.. I'm very busy at work and home at the moment and haven't got to it yet. I will mail the list when there's something to test. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] no root/password - first login problem
Hello. I have a Fedora 7, Apache 2 and MySQL and RT3-3.6.3. I installed RT via yum and followed http://wiki.bestpractical.com/view/FedoraCore7InstallGuide. Then I configured /etc/rt3/RT_SiteConfig.pm. When I try http://myWebSite/rt3 and the browser shows my login page and I can't do the first login with root/password. I did the init-drop-init database command lots of times, but still with this problem. This is the last try with database comand before I write to this list: [r...@xxx rt3]# /usr/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create or update your RT database,this script needs to connect to your mysql instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating mysql database rt3. Now populating database schema. Creating database schema. readline() on closed filehandle SCHEMA_LOCAL at /usr/sbin/rt-setup-database line 192. Done setting up database schema. Now inserting database ACLs Done setting up database ACLs. Now inserting RT core system objects Checking for existing system user...not found. This appears to be a new installation. Creating system user...done. Now inserting RT data Creating Superuser ACL...done. Creating groups...3.4.5.6.7.8.9.done. Creating users...10.(Error: Password needs to be at least 66 characters long)0.done. Creating queues...1.2.done. Creating ACL...2.[Tue Mar 10 16:11:49 2009] [crit]: 1 (/usr/lib/perl5/vendor_perl/5.8.8/RT/ACE_Overlay.pm:907) [Tue Mar 10 16:11:49 2009] [crit]: Can't load a principal for id (/usr/lib/perl5/vendor_perl/5.8.8/RT/ACE_Overlay.pm:908) Principal not found..done. Creating ScripActions...1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.done. Creating ScripConditions...1.2.3.4.5.6.7.8.9.10.done. Creating templates...1.2.3.4.5.6.7.8.9.10.11.12.done. Creating scrips...1.2.3.4.5.6.7.8.9.10.11.12.13.14.done. Creating predefined searches...1.2.3.done. Done setting up database content. I already tried the MySQL's root user and password in RT_SiteConfig.pm, but nothing new happened. Thanks in advance for any help! begin:vcard fn:Juliano Medeiros Coimbra n:Medeiros Coimbra;Juliano org;quoted-printable:Faculdade de Engenharia Qu=C3=ADmica - Universidade Estadual de Campinas;SIFEQ adr:;;Av. Albert Einstein, 500;Campinas;SP;13.083-852 ;Brasil title:Analista de Desenvolvimento de Sistemas tel;work:19 3521-3972 tel;fax:19 3521-3910 x-mozilla-html:FALSE url:www.feq.unicamp.br version:2.1 end:vcard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unable to add saved search to default RT at a glance layout
Hi, When I add saved search with RT system's saved searches privacy as a superuser to default RT at a glance layout I can not see it there. Moreover if I try to modify the search options on /Prefs/Search.html?name=RT%3A%3AAttribute-58 page I receive empty page with footer div only. There are no errors in the log. It works if I change privacy option for the saved search to some group's one and add it to the RT at a glance page in my own preferences. But the goal is to change default layout for all users. Bug/feature? -- Artem Naluzhnyy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Reporting Plugins
Hi folks, I'm trying to find a plugin (or a method) for RT which will help me report on my staff activity. At the moment I am searching for a username and sorting by LastUpdated, but this only shows me the tickets that this user updated last. If they work on tickets that get updated by someone else, I'm unable to see this through a query. Are there any reporting plugins or similar that I can use to break down a single user's activity in RT, transaction by transaction or something similar? Ideally I'd be after something that can give me a timeline of a user throughout a given day. -- Adam Smith Platform Operations Team Leader Venda, Ltd. adamsm...@venda.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Users Digest, Vol 60, Issue 43
Hello, Can anyone give me some syntax for the Custom Field Include Page. My understanding is that we can have a page loaded that users can select options from, is that right. Thanks Our ethos: protecting the future of your business This is an e-mail from Ethos Information Solutions Limited and is intended only for the addressee named above. The contents of this message should not be disclosed to any other person nor copies taken or forwarded without written permission. Any views or opinions presented are solely those of the sender and do not necessarily represent the views of Ethos Information Solutions Limited. We do not accept any responsibility for the contents of this message and although this message has been scanned for viruses prior to transmission we would recommend that you check before opening any attachments as we cannot accept liability for any damage sustained as a result of any software viruses. Please notify the sender immediately if you have received this e-mail by mistake and delete it from your systems, or report it to our support database at supp...@ethos-is.net For more information about the services we provide please visit our web site at http://www.ethos-is.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Squelching users
This may be a simple fix, but can I setup RT not to globally squelch the user when checking their box on the reply. I only want it to not send to those individuals for that transaction only... Thanks! Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Squelching users
On Wed, Mar 11, 2009 at 13:40, Matt Hoover mhoo...@thectogroup.com wrote: This may be a simple fix, but can I setup RT not to globally squelch the user when checking their box on the reply. I only want it to not send to those individuals for that transaction only... Thanks! To the best of my knowledge, no. If you look, that box is a completely separate form. You have to remove recipients, send the message, and then add them back... -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding stuff to the RT wiki
Cassandra, Thanks. I DID get my contributions to the wiki. However, they look like CRAP! I used cut Paste and the document text is all over the place. no line delimiters at all. I want people to be able to read what I contributed, not go blind (ha!). I'm up for any help in making the stuff readable. Kenn LBNL On 3/11/2009 7:57 AM, Cassandra Phillips-Sears wrote: On Mar 10, 2009, at 4:04 PM 3/10/09, Rob Munsch wrote: snip As you can see from some of the update history, my method for adding things to the wiki was to look up the http://wiki.bestpractical.com/view/KwikiFormattingRules listed at the bottom, then made my edits, saved, looked askance at my formatting errors, edited it again, saved it again, lather rinse repeat until it looked right. The only risk i can see is that you show up several times in a row in the edit history, revealing our lack of wik-fu to all. Hi, all. I used Rob's method as well when I recently added the RTTutorials page, not really being too familiar with any wiki conventions. It worked well for me. Ken, I added a link to an explanation of CamelCase to the UpdateTheWiki page in case you are interested. http://wiki.bestpractical.com/view/UpdateTheWiki -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com RT Training Classes! April 27 28 2009 - Boston, MA ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email delay on ticket creation
Derek Cunningham wrote, On 3/10/09 10:54 AM: Hi If I have gone about posting my question the wrong way please let me know. Should I add my RT_SiteConfig.pm file in addition to these logs? The autoreply goes out right away, but I'm getting a lengthy delay on only the admincc messages, and only sometimes when a user submits a new request by email. It doesn't seem to matter who the user is. If anybody sees anything helpful in my log entries please tell me. If I should be including info from another log, please tell me. I would have suspected a postfix config problem, but I'm suspecting my RT config because this only happens during the condition that a user submits a new request via email. It's not primarily RT, it's primarily Postfix. I am using RT 3.8.1 on Mac OSX (10.4), postfix/sendmail to relay to our main email server with SMTP. RT is working great except for these email delays. The mail subsystem for MacOS X 10.4 in its default configuration has a tendency to have this sort of trouble, particularly when connectivity is intermittent or mail is being sent to systems that use greylisting for spam control. Messages that are not delivered on the first try will typically sit around until the next new mail submission, and in some cases will not be tried immediately because of how Postfix compartmentalizes operations. This can be fixed in your Postfix config, which presumably you've already adjusted somewhat to make the system accept mail. Look at the pickup, qmgr, and flush lines in master.cf and give them reasonable wakeup times. You also could set up a scheduled queue run via cron or launchd if you are not comfortable adjusting the Postfix config. Another recent sample: From /var/log/mail.log I'll comment a bit in the hope that it will be enlightening... Mar 10 07:45:45 rt3-curis-com postfix/smtpd[215]: connect from [mailserver].curis.com[10.2.0.20] Mar 10 07:45:47 rt3-curis-com postfix/smtpd[215]: 1C89B8436A: client=[mailserver].curis.com[10.2.0.20] Mar 10 07:45:47 rt3-curis-com postfix/cleanup[218]: 1C89B8436A: message-id=c5dbcb27.111a%[request...@curis.com Mar 10 07:45:47 rt3-curis-com postfix/smtpd[215]: disconnect from [mailserver].curis.com[10.2.0.20] Mar 10 07:45:47 rt3-curis-com postfix/qmgr[219]: 1C89B8436A: from=[request...@curis.com, size=896, nrcpt=1 (queue active) So, message 1C89B8436A comes in and gets queued. But it doesn't get delivered until 9 seconds later when an outgoing message wakes up Postfix: Mar 10 07:45:54 rt3-curis-com postfix/pickup[214]: 2A4DE8438B: uid=70 from=www Mar 10 07:45:54 rt3-curis-com postfix/cleanup[218]: 2A4DE8438B: message-id=rt-3.8.1-212-1236685553-588.30085-...@curis.com Mar 10 07:45:54 rt3-curis-com postfix/qmgr[219]: 2A4DE8438B: from=w...@rt3.curis.com, size=1655, nrcpt=1 (queue active) Mar 10 07:45:54 rt3-curis-com postfix/smtp[225]: 2A4DE8438B: to=[request...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=0, status=sent (250 2.0.0 49b652f2-000b3322 Message accepted for delivery) Mar 10 07:45:54 rt3-curis-com postfix/qmgr[219]: 2A4DE8438B: removed Message 2A4DE8438B makes it out immediately Mar 10 07:45:54 rt3-curis-com postfix/local[220]: 1C89B8436A: to=facilit...@rt3.curis.com, relay=local, delay=9, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue facilities --action correspond --url http://localhost/rt) Mar 10 07:45:54 rt3-curis-com postfix/qmgr[219]: 1C89B8436A: removed And finally 1C89B8436A gets delivered locally, because the outbound mail woke up Postfix, which found it waiting for its first delivery attempt. Now the bad case: Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 6D778843F4: uid=70 from=www Mar 10 08:56:51 rt3-curis-com postfix/cleanup[231]: 6D778843F4: message-id=rt-3.8.1-228-1236689811-14.30085-...@curis.com Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 6D778843F4: from=w...@rt3.curis.com, size=998, nrcpt=1 (queue active) Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 7C66B843F5: uid=70 from=www Mar 10 08:56:51 rt3-curis-com postfix/cleanup[231]: 7C66B843F5: message-id=rt-3.8.1-212-1236685553-104.30085-...@curis.com Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 7C66B843F5: from=w...@rt3.curis.com, size=1232, nrcpt=3 (queue active) Mar 10 08:56:51 rt3-curis-com postfix/smtp[234]: 6D778843F4: to=d...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=0, status=sent (250 2.0.0 49b66393-000b34c3 Message accepted for delivery) Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5: to=d...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=4257, status=sent (250 2.0.0 49b66393-000b34c4 Message accepted for delivery) Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5: to=de...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=4257, status=sent (250 2.0.0 49b66393-000b34c4 Message accepted for delivery) Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5:
Re: [rt-users] Adding stuff to the RT wiki
Thanks. I DID get my contributions to the wiki. However, they look like CRAP! I used cut Paste and the document text is all over the place. no line delimiters at all. I want people to be able to read what I contributed, not go blind (ha!). I'm up for any help in making the stuff readable. Please read the aforementioned formatting page. I cleaned up recently and it should be fairly straight-forward (and accurate). Newlines don't mean what you think they mean; they don't mean nothing, only double-newlines mean anything. You probably want to indent content as code. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email delay on ticket creation
On Wed, Mar 11, 2009 at 02:02:15PM -0400, Bill Cole wrote: Derek Cunningham wrote, On 3/10/09 10:54 AM: Hi If I have gone about posting my question the wrong way please let me know. Should I add my RT_SiteConfig.pm file in addition to these logs? The autoreply goes out right away, but I'm getting a lengthy delay on only the admincc messages, and only sometimes when a user submits a new request by email. It doesn't seem to matter who the user is. If anybody sees anything helpful in my log entries please tell me. If I should be including info from another log, please tell me. I would have suspected a postfix config problem, but I'm suspecting my RT config because this only happens during the condition that a user submits a new request via email. It's not primarily RT, it's primarily Postfix. I am using RT 3.8.1 on Mac OSX (10.4), postfix/sendmail to relay to our main email server with SMTP. RT is working great except for these email delays. The mail subsystem for MacOS X 10.4 in its default configuration has a tendency to have this sort of trouble, particularly when connectivity is intermittent or mail is being sent to systems that use greylisting for spam control. Messages that are not delivered on the first try will typically sit around until the next new mail submission, and in some cases will not be tried immediately because of how Postfix compartmentalizes operations. This can be fixed in your Postfix config, which presumably you've already adjusted somewhat to make the system accept mail. Look at the pickup, qmgr, and flush lines in master.cf and give them reasonable wakeup times. You also could set up a scheduled queue run via cron or launchd if you are not comfortable adjusting the Postfix config. Another recent sample: From /var/log/mail.log I'll comment a bit in the hope that it will be enlightening... Mar 10 07:45:45 rt3-curis-com postfix/smtpd[215]: connect from [mailserver].curis.com[10.2.0.20] Mar 10 07:45:47 rt3-curis-com postfix/smtpd[215]: 1C89B8436A: client=[mailserver].curis.com[10.2.0.20] Mar 10 07:45:47 rt3-curis-com postfix/cleanup[218]: 1C89B8436A: message-id=c5dbcb27.111a%[request...@curis.com Mar 10 07:45:47 rt3-curis-com postfix/smtpd[215]: disconnect from [mailserver].curis.com[10.2.0.20] Mar 10 07:45:47 rt3-curis-com postfix/qmgr[219]: 1C89B8436A: from=[request...@curis.com, size=896, nrcpt=1 (queue active) So, message 1C89B8436A comes in and gets queued. But it doesn't get delivered until 9 seconds later when an outgoing message wakes up Postfix: Mar 10 07:45:54 rt3-curis-com postfix/pickup[214]: 2A4DE8438B: uid=70 from=www Mar 10 07:45:54 rt3-curis-com postfix/cleanup[218]: 2A4DE8438B: message-id=rt-3.8.1-212-1236685553-588.30085-...@curis.com Mar 10 07:45:54 rt3-curis-com postfix/qmgr[219]: 2A4DE8438B: from=w...@rt3.curis.com, size=1655, nrcpt=1 (queue active) Mar 10 07:45:54 rt3-curis-com postfix/smtp[225]: 2A4DE8438B: to=[request...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=0, status=sent (250 2.0.0 49b652f2-000b3322 Message accepted for delivery) Mar 10 07:45:54 rt3-curis-com postfix/qmgr[219]: 2A4DE8438B: removed Message 2A4DE8438B makes it out immediately Mar 10 07:45:54 rt3-curis-com postfix/local[220]: 1C89B8436A: to=facilit...@rt3.curis.com, relay=local, delay=9, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue facilities --action correspond --url http://localhost/rt) Mar 10 07:45:54 rt3-curis-com postfix/qmgr[219]: 1C89B8436A: removed And finally 1C89B8436A gets delivered locally, because the outbound mail woke up Postfix, which found it waiting for its first delivery attempt. Now the bad case: Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 6D778843F4: uid=70 from=www Mar 10 08:56:51 rt3-curis-com postfix/cleanup[231]: 6D778843F4: message-id=rt-3.8.1-228-1236689811-14.30085-...@curis.com Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 6D778843F4: from=w...@rt3.curis.com, size=998, nrcpt=1 (queue active) Mar 10 08:56:51 rt3-curis-com postfix/pickup[214]: 7C66B843F5: uid=70 from=www Mar 10 08:56:51 rt3-curis-com postfix/cleanup[231]: 7C66B843F5: message-id=rt-3.8.1-212-1236685553-104.30085-...@curis.com Mar 10 08:56:51 rt3-curis-com postfix/qmgr[219]: 7C66B843F5: from=w...@rt3.curis.com, size=1232, nrcpt=3 (queue active) Mar 10 08:56:51 rt3-curis-com postfix/smtp[234]: 6D778843F4: to=d...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=0, status=sent (250 2.0.0 49b66393-000b34c3 Message accepted for delivery) Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5: to=d...@curis.com, relay=[mailserver].curis.com[10.2.0.20], delay=4257, status=sent (250 2.0.0 49b66393-000b34c4 Message accepted for delivery) Mar 10 08:56:51 rt3-curis-com postfix/smtp[235]: 7C66B843F5: to=de...@curis.com, relay=[mailserver].curis.com[10.2.0.20],
Re: [rt-users] Email delay on ticket creation
Kenneth Marshall wrote, On 3/11/09 2:27 PM: On Wed, Mar 11, 2009 at 02:02:15PM -0400, Bill Cole wrote: Derek Cunningham wrote, On 3/10/09 10:54 AM: Hi If I have gone about posting my question the wrong way please let me know. Should I add my RT_SiteConfig.pm file in addition to these logs? The autoreply goes out right away, but I'm getting a lengthy delay on only the admincc messages, and only sometimes when a user submits a new request by email. It doesn't seem to matter who the user is. If anybody sees anything helpful in my log entries please tell me. If I should be including info from another log, please tell me. I would have suspected a postfix config problem, but I'm suspecting my RT config because this only happens during the condition that a user submits a new request via email. It's not primarily RT, it's primarily Postfix. I am using RT 3.8.1 on Mac OSX (10.4), postfix/sendmail to relay to our main email server with SMTP. RT is working great except for these email delays. [...] You *MIGHT* be able to get better behavior by adjusting the mail parameters that RT is using. The defaults are reasonable for Real Sendmail and for the sendmail compatibility interface of Postfix as Postfix is commonly configured on many Linux and *BSD systems, but it is really not suited for the modified (and somewhat old) Postfix that Apple ships on MacOS X with a desktop-oriented configuration. You might find that using 'sendmail' instead of 'sendmailpipe' for $MailCommand and adjusting $SendmailArguments (no -t) makes the whole issue vanish. We have been using RT since 3.2 with postfix versions 1.x and later and this sort of problem speaks to a misconfiguration of the postfix system, not a problem with the age of the release. The sendmail compatibility even in the earliest postfix releases has no problem with the way RT submits E-mail. I would recommend checking your postfix configurations. Good luck. The age is a tangential issue, but when working with Postfix on MacOS X it is helpful to know that one is dealing with an Apple-modified 2.1.x rather than Dr. Venema's 2.5.x and that the default configuration on MacOS X is an afterthought for a personal desktop system that almost never uses it. One can really fix that Postfix by replacing it with a standard modern version, adapt it to more normal use by changing the config, or adjust things that use it (like RT) to go around its flaws. I may be wrong, but I think that by using 'sendmail' instead of 'sendmailpipe' in RT, the envelope splitting task is done upstream in the Mail::Mailer part of a MIME::Entity object rather than being handed off to the sendmail binary called with a '-t' argument. That should prevent the circumstance where messages end up sitting in the queue waiting for the next external event to trigger pickup. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
I too am seeing this problem.
it only happens when:
1. the WYSIWYG editor is being used
2. IE7 is the browser
3. The user has a signature (i.e. RT automatically inserts text)
Im wondering if it has to do with the signature column being TEXT vs. VARCHAR
or something along those lines..
--- On Fri, 2/27/09, Michael Finn mf...@nbutexas.com wrote:
From: Michael Finn mf...@nbutexas.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
To: Alex Young alexyo...@scoutsolutions.co.uk,
rt-users@lists.bestpractical.com
Date: Friday, February 27, 2009, 11:44 AM
Further testing:
Logged into a different PC (Remote Desktop); logged into RT
w/ IE7 -- same problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 -- did NOT have the
problem.
Fellow IT user (with same permissions as mine) is also not
having this problem.
It looks like *I'm* the lucky one. :(
What could it be about *my* login in RT that's causing
this issue???
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Michael
Finn
Sent: Friday, February 27, 2009 9:28 AM
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG
editor and IE7
I just tried it with RTFM disabled, and got the same
results:
=
Subject: 3rd test of RT in IE7
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55
pI
've disabled
RTFMnbsp;to test the IE7 pr
oblem
=
-Original Message-
From: Alex Young
[mailto:alexyo...@scoutsolutions.co.uk]
Sent: Friday, February 27, 2009 5:04 AM
To: Michael Finn;
rt-users@lists.bestpractical.com
Subject: RE: Tracking a bug with WYSIWYG editor
and IE7
I am using pretty much the same as you, except
I'm running IE7 on
Vista.
Michael, do oyu still have this bug if you
disable RTFM?
I can reproduce the error consistantly whenever I
hit reply/comment
to
a specific transaction. Depending on which
transaction I
reply/comment
on changes the site that the data is truncated.
Doesnt matter how
much
more I type into the reply/comment, each
transaction also truncated
at
the same bytes regardless.
The Javascript errors I had in IE had nothing to
do with this bug. I
fixed it my removing the references to
scriptalicous.js and
prototype.js in the modified header from the
RTx-EmailCompletion
header.
-Original Message-
From: Michael Finn [mailto:mf...@nbutexas.com]
Sent: 25 February 2009 20:59
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Tracking a bug with WYSIWYG editor and
IE7
The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don't apply, because I
experienced the same issue in IE7
safe mode ('iexplore
-extoff').
I'm baffled.
-Original Message-
From: Alex Young
[mailto:alexyo...@scoutsolutions.co.uk]
Sent: Wednesday, February 25, 2009 12:38 PM
To: Michael Finn;
rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a
bug with WYSIWYG
editor,IE7
and RTx-EmailCompletion
Hmmm... odd that I dont get the error when I
remove RTx-
EmailCompletion, but you're not using
it. What other extensions are
you
using? Do you still get this problem if they
are disabled?
Mine is getting truncated at 319 characters
on every one. I never
noticed it before.
Looks like my JavaScript error is unrelated.
Its a RTx-
EmailCompletion
specific error that, so nothing to do with
the truncation.
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Type: text/html;
charset=UTF-8
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 319
pDoes it do it when inserting
content fro
m the previous page?/p
pOn Wed Feb 25 14:58:45 2009, ayoung
wrote:
br /
gt; T
his is a
lon
g winded reply to see if IE will br
eak
with the WYSIWYG br /
gt; editor yet br /
gt; again. br /
gt; br /
gt;
I
cant understand why it breaks. br /
g
t
;
-Original Message-
From: Michael Finn
[mailto:mf...@nbutexas.com]
Sent: 25 February 2009 18:26
To: Alex Young;
rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a
bug with WYSIWYG
editor,IE7
and RTx-EmailCompletion
Alex,
I've
Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
A-ha! That's a reasonable theory... I've got a signature on my account; my
other users... not so much. ;)
FWIW, I also have the problem occur on IE6.
As you suggested, I removed my signature from my Preferences, and the problem
went away. Now, how does this help us solve the problem? If it were Firefox,
I'd use Chris Pederick's wonderful Web Developer add-on
(http://chrispederick.com/work/web-developer/) to pick it apart... anyone
recommend a similar tool for IE7?
Thanks,
Mike
-Original Message-
From: Sean [mailto:stroke_of_de...@yahoo.com]
Sent: Wednesday, March 11, 2009 5:54 PM
To: Alex Young; rt-users@lists.bestpractical.com; Michael Finn
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
I too am seeing this problem.
it only happens when:
1. the WYSIWYG editor is being used
2. IE7 is the browser
3. The user has a signature (i.e. RT automatically inserts text)
Im wondering if it has to do with the signature column being TEXT vs.
VARCHAR or something along those lines..
--- On Fri, 2/27/09, Michael Finn mf...@nbutexas.com wrote:
From: Michael Finn mf...@nbutexas.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
To: Alex Young alexyo...@scoutsolutions.co.uk, rt-
us...@lists.bestpractical.com
Date: Friday, February 27, 2009, 11:44 AM
Further testing:
Logged into a different PC (Remote Desktop); logged into RT
w/ IE7 -- same problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 -- did NOT have the
problem.
Fellow IT user (with same permissions as mine) is also not
having this problem.
It looks like *I'm* the lucky one. :(
What could it be about *my* login in RT that's causing
this issue???
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Michael
Finn
Sent: Friday, February 27, 2009 9:28 AM
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking a bug with WYSIWYG
editor and IE7
I just tried it with RTFM disabled, and got the same
results:
=
Subject: 3rd test of RT in IE7
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 55
pI
've disabled
RTFMnbsp;to test the IE7 pr
oblem
=
-Original Message-
From: Alex Young
[mailto:alexyo...@scoutsolutions.co.uk]
Sent: Friday, February 27, 2009 5:04 AM
To: Michael Finn;
rt-users@lists.bestpractical.com
Subject: RE: Tracking a bug with WYSIWYG editor
and IE7
I am using pretty much the same as you, except
I'm running IE7 on
Vista.
Michael, do oyu still have this bug if you
disable RTFM?
I can reproduce the error consistantly whenever I
hit reply/comment
to
a specific transaction. Depending on which
transaction I
reply/comment
on changes the site that the data is truncated.
Doesnt matter how
much
more I type into the reply/comment, each
transaction also truncated
at
the same bytes regardless.
The Javascript errors I had in IE had nothing to
do with this bug. I
fixed it my removing the references to
scriptalicous.js and
prototype.js in the modified header from the
RTx-EmailCompletion
header.
-Original Message-
From: Michael Finn [mailto:mf...@nbutexas.com]
Sent: 25 February 2009 20:59
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Tracking a bug with WYSIWYG editor and
IE7
The only extension I have is RTFM. More specs:
RT-3.8.2
RTFM-2.4.1
MySQL 5.0.67 (external server)
IE 7.0.5730.11 on WinXP SP3
IE7 Add-ons don't apply, because I
experienced the same issue in IE7
safe mode ('iexplore
-extoff').
I'm baffled.
-Original Message-
From: Alex Young
[mailto:alexyo...@scoutsolutions.co.uk]
Sent: Wednesday, February 25, 2009 12:38 PM
To: Michael Finn;
rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Trying to track a
bug with WYSIWYG
editor,IE7
and RTx-EmailCompletion
Hmmm... odd that I dont get the error when I
remove RTx-
EmailCompletion, but you're not using
it. What other extensions are
you
using? Do you still get this problem if they
are disabled?
Mine is getting truncated at 319 characters
on every one. I never
noticed it before.
Looks like my JavaScript error is unrelated.
Its a RTx-
EmailCompletion
specific error that, so nothing to do with
the truncation.
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
