Yes, it is.
You only have to define the custom field (Configuration-Custom Fields)
and ensure that it Applies to Tickets when you create or modify it.
Then go to the link Applies to just above, in the upper menu bar, and
check the queues where you want to apply the custom field.
Hi Kevin,
Version 3.8.4 allows you to show custom fields per queue in dashboards,
even if they are not global custom fields. In order to do that, you have
to create a query which should show the custom field you want as part of
its result (ensure that you select the column you want as part of
Jay Vlavianos wrote:
Transactions not supported by database at
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi/DBI.pm line 1674.
What DBD::mysql version do you use? Do you have InnoDB engine enabled in your
my.cnf ?
--
Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel:
I thought there was some way for ticket responders to view the
information about the user who requested the ticket, specifically, the
user's profile. However, I can't see that anywhere. I know that I can
turn on the AdminUsers right, but I don't really want to give out
the ability to
We have custom fields that are populated with that information
when the ticket is created. They can be viewed without the
AdminUsers right.
One idea.
Ken
On Thu, Jul 09, 2009 at 08:09:50AM -0400, Johnathan Bell wrote:
I thought there was some way for ticket responders to view the
information
If I recall correctly, the profile page is still displayable without
the ACL, but the ticket display page uses the ACL to determine whether
or not to link to the page.
Tickets/Elements/ShowRequestor has:
title_href = $has_right_adminusers? RT-Config-Get('WebPath')./Admin/User
We use RT's started date to generate statistics on how quickly we
action issues, but noticed that emailing a ticket does not update the
started date.
Is there a workaround for this?
I realize we could look at all transactions for a given ticket and
find the earliest one where the transaction is
I *think* I have it correct now.. Thanks!
-Rich
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT
On Thu, Jul 09, 2009 at 10:10:50AM -0600, Sara Kinner wrote:
We use RT's started date to generate statistics on how quickly we
action issues, but noticed that emailing a ticket does not update the
started date.
Is there a workaround for this?
I realize we could look at all transactions
We just update a few days ago from RT 2.0.15 to 3.8.4.
CentOS 5.3 in a Linux-Vserver guest using PostgreSQL on another system.
One user is having a problem pasting into a comment block with Safari.
When he does a right click (three button mouse) he gets an error message
window about browser
Thanks for responding:
Rpm -qa reports : perl-DBD-MySQL-4.005-8.fc9.i386
All tables in the rt3 database are InnoDB except sessions
I don't have a my.cnf so mysql is loading with defaults, but since the
DB is InnoDB I would imagine that it is running?
Thanks,
-Jay
-Original Message-
On Thu, Jul 09, 2009 at 11:07:56AM -0700, Roderick A. Anderson wrote:
We just update a few days ago from RT 2.0.15 to 3.8.4.
CentOS 5.3 in a Linux-Vserver guest using PostgreSQL on another system.
One user is having a problem pasting into a comment block with Safari.
When he does a right
Jay Vlavianos wrote:
Thanks for responding:
Rpm -qa reports : perl-DBD-MySQL-4.005-8.fc9.i386
I suspect you may need to rebuild DBD::mysql and/or DBI. This is why
yum/rpm never touches perl on my systems. It never does anything GOOD,
it only breaks things. Package management is fine
Kevin Falcone wrote:
On Thu, Jul 09, 2009 at 11:07:56AM -0700, Roderick A. Anderson wrote:
We just update a few days ago from RT 2.0.15 to 3.8.4.
CentOS 5.3 in a Linux-Vserver guest using PostgreSQL on another system.
One user is having a problem pasting into a comment block with Safari.
I can try removing DBD/DBI with Yum and then building the packages
manually. Shouldn't take too long ;)
Thanks,
-Jay
-Original Message-
From: Drew Barnes [mailto:barne...@ucrwcu.rwc.uc.edu]
Sent: Thursday, July 09, 2009 11:46 AM
To: Jay Vlavianos
Cc: Agnislav Onufrijchuk;
Hey guys,
I'm using Request Tracker 3.8.4 and Asset Tracker 1.2.4 on a Debian Etch
box. RTFM 2.4.2 is also installed.
When a ticket is created/updated/resolved, I'm trying to search the
contents of the ticket for an asset's hostname. If the hostname is
mentioned in the ticket, then I'd like for
Brett,
I would look at the ExtractCustomFields extension to see how it search
the ticket. However your job is much harder because you have to
recognize all asset names, unless you require the asset be referred to
with a specific format, could make it a bit easier.
-Todd
On Thu, Jul 9, 2009 at
What I'm trying to do:
When a specific user, id=1101 sends a request to RT I want it to create the
ticket as normal, but also set a custom field during the creations process, ie
the Severity custom field. Tickets from this specific user, 1101, will always
be assigned the same severity value
Ok, just to close this out (for the digest history). I did a :
yum remove perl-DBD-MySQL
cpan get DBD-mysql
configure, make and makeinstall DBD-mysql from the /root/.cpan/build
directory
I had to skip the make test for some reason because it would hang... but
RT is back up and running now.
I
I'm having a little bit of trouble with the AdminCC failing to get created. I
am using RT:Authen::ExternalAuth. Everything is well there I've verified that
is working correctly.
When I add/create and admincc for a user that has not logged into RT the user
does not get created automatically.
Todd (and others),
Thanks, I'm looking through ExtractCustomFields and trying to figure out
what's going on. I do have a very specific name format for the assets so
it shouldn't be too bad.
I've realized that I'm not going to be able to figure this out
immediately. Are there any good resources
21 matches
Mail list logo
