Re: [rt-users] FW: mod_fastcgi problems
On Fri, Aug 21, 2009 at 02:03:42PM +0100, Andrew Pike wrote: Hi, Regarding the below email does anyone know why I am unable to start apache? It seems like the fastcgi module is not installed but RT seems to report that it is. Does anyone know how I can check this on Gentoo? RT does not check if the module fastcgi is installed, it only checks if the needed _perl_ support for fastcgi is installed. For Gentoo, I cannot really help, but try to find a file named *fastcgi.so in /usr. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Perl Books for RT
Thank you all for the input...I'm going to the bookstore this weekend. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Perl Books for RT
Another option would be to see if you can convince work to pay for a Safari books online subscription. I have one through work and find it indispensable. On 8/21/09 9:27 AM, Eric Chatham echat...@broadvox.com wrote: Thank you all for the input...I'm going to the bookstore this weekend. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] FW: mod_fastcgi problems
On Fri, Aug 21, 2009 at 02:30:38PM +0100, Andrew Pike wrote: Hi Emmanuel, Thanks for your help! I feel a bit of a fool but I didn't install it!! I didn't search Gentoo's package manager properly with the correct full name (emerge -v mod_fastcgi). However, now when I start apache I get a different message, please see below. Can I just disable this line referring to 'suexec2'? I enabled it in my APACHE2_OPTS yesterday out of sheer desperation! ERROR * apache2 has detected a syntax error in your configuration files: Syntax error on line 7 of /etc/apache2/vhosts.d/rt_apache2_fcgi.conf: FastCgiWrapper: /usr/sbin/suexec2 execute access for server (uid 81, gid 81) failed: stat(/usr/sbin/suexec2) failed: No such file or directory === Well I personnaly never use suexec, but if you wan't to use it, as fastcgi, check that it is installed and check the path (maybe not /usr/sbin/suexec2). Else, just follow fastcgi instructions in RT README file ;) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] On saving changes to a ticket edit page displayed
On Fri, Aug 21, 2009 at 10:54:10AM +1000, gor...@cryologic.com wrote: I know this has been mentioned before but I haven't been able to find in the lists the reason for this small, possible inconsistency. When you Update a ticket after adding a comment the modified ticket is displayed. When you Save Changes to a ticket, after modifying fields in the edit Basics page (for instance) the edit window remains displayed, rather than returning to the ticket display page. I am sure there is a logical reason for this, and am just trying to find out what it is to provide our users with an explanation. thanks Gordon Hi Gordon, One reason is that certain scip actions can be based on the settings of particular fields. So you need to first set one field and then another to produce the correct action. One field we have is whether or not to send E-mail when a ticket is resolved. To have this work you first need to set that field and then resolve the ticket. Otherwise the mail is sent. That is one example but having to re-enter the basics screen over and over would be clumsy at best. Regards, Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unable to see the Web UI - URL issues
Hi, I've just finished installing RT and I think everything is working (just needs configuring!). For some reason I am unable to access via the URL (or IP). It navigates to a page displaying It works!. I think it is looking in /var/www/localhost/htdocs/index.html but I don't know why! Can anyone help? Many thanks, Andy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] _default_ VirtualHost overlap on port 443, the first has precedence
* I have managed to get it all set up and RT running OK with named virtual host over http. However, I am having problems with getting them to work over https. When I set a virtual host name, it always serves the first listed domain. See settings below. https:firstone serves the correct folder, but https:rt serves firstone's documents my settings: VirtualHost *:443 DocumentRoot C:/Development/firstone ServerName firstone ServerAdmin webmas...@localhost ErrorLog logs/ssl/error.log TransferLog logs/ssl/access.log SSLEngine on...etc /VirtualHost VirtualHost *:443 ServerName rt.hostname.com DocumentRoot /data/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /data/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location ErrorLog logs/ssl_error_log TransferLog logs/ssl_access_log LogLevel warn Directory / SSLRequireSSL /Directory SSLEngine on SSLProtocol all -SSLv2 SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW SSLCertificateFile /etc/sslcertificate/server.crt SSLCertificateKeyFile /etc/sslcertificate/server.key /VirtualHost while restarting apache I get a warning _default_ VirtualHost overlap on port 443, the first has precedence Any suggestions??? Thanks in advance, rq * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] _default_ VirtualHost overlap on port 443, the first has precedence
Each SSL site pretty much needs to be on it's own IP address, the reasoning is the cert negotiation isn't name based header as apache would. The only other way would be to have them on different ports but then you'd have to specify the port when going to the site. testwreq wreq wrote: * I have managed to get it all set up and RT running OK with named virtual host over http. However, I am having problems with getting them to work over https. When I set a virtual host name, it always serves the first listed domain. See settings below. https:firstone serves the correct folder, but https:rt serves firstone's documents my settings: VirtualHost *:443 DocumentRoot C:/Development/firstone ServerName firstone ServerAdmin webmas...@localhost ErrorLog logs/ssl/error.log TransferLog logs/ssl/access.log SSLEngine on...etc /VirtualHost VirtualHost *:443 ServerName rt.hostname.com http://rt.hostname.com DocumentRoot /data/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /data/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location ErrorLog logs/ssl_error_log TransferLog logs/ssl_access_log LogLevel warn Directory / SSLRequireSSL /Directory SSLEngine on SSLProtocol all -SSLv2 SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW SSLCertificateFile /etc/sslcertificate/server.crt SSLCertificateKeyFile /etc/sslcertificate/server.key /VirtualHost while restarting apache I get a warning _default_ VirtualHost overlap on port 443, the first has precedence Any suggestions??? Thanks in advance, rq * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] _default_ VirtualHost overlap on port 443, the first has precedence
Actually, I should have mentioned before that our rt installation is on a different IP. On Fri, Aug 21, 2009 at 11:09 AM, Curtis Bruneau curt...@vianet.ca wrote: Each SSL site pretty much needs to be on it's own IP address, the reasoning is the cert negotiation isn't name based header as apache would. The only other way would be to have them on different ports but then you'd have to specify the port when going to the site. testwreq wreq wrote: * I have managed to get it all set up and RT running OK with named virtual host over http. However, I am having problems with getting them to work over https. When I set a virtual host name, it always serves the first listed domain. See settings below. https:firstone serves the correct folder, but https:rt serves firstone's documents my settings: VirtualHost *:443 DocumentRoot C:/Development/firstone ServerName firstone ServerAdmin webmas...@localhost ErrorLog logs/ssl/error.log TransferLog logs/ssl/access.log SSLEngine on...etc /VirtualHost VirtualHost *:443 ServerName rt.hostname.com http://rt.hostname.com DocumentRoot /data/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /data/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location ErrorLog logs/ssl_error_log TransferLog logs/ssl_access_log LogLevel warn Directory / SSLRequireSSL /Directory SSLEngine on SSLProtocol all -SSLv2 SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW SSLCertificateFile /etc/sslcertificate/server.crt SSLCertificateKeyFile /etc/sslcertificate/server.key /VirtualHost while restarting apache I get a warning _default_ VirtualHost overlap on port 443, the first has precedence Any suggestions??? Thanks in advance, rq * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] _default_ VirtualHost overlap on port 443, the first has precedence
Try naming the virtual hosts. *:443 means any domain that resolves to that machine will get the first one, since it matches. Curtis may also be right (never tried two https sites on the same box), but try having the first one be VirtualHost firstone:443 and the second one VirtualHost rt:443 and see if it works for you. On 8/21/09 11:13 AM, testwreq wreq testw...@gmail.com wrote: Actually, I should have mentioned before that our rt installation is on a different IP. On Fri, Aug 21, 2009 at 11:09 AM, Curtis Bruneau curt...@vianet.ca wrote: Each SSL site pretty much needs to be on it's own IP address, the reasoning is the cert negotiation isn't name based header as apache would. The only other way would be to have them on different ports but then you'd have to specify the port when going to the site. testwreq wreq wrote: * I have managed to get it all set up and RT running OK with named virtual host over http. However, I am having problems with getting them to work over https. When I set a virtual host name, it always serves the first listed domain. See settings below. https:firstone serves the correct folder, but https:rt serves firstone's documents my settings: VirtualHost *:443 DocumentRoot C:/Development/firstone ServerName firstone ServerAdmin webmas...@localhost ErrorLog logs/ssl/error.log TransferLog logs/ssl/access.log SSLEngine on...etc /VirtualHost VirtualHost *:443 ServerName rt.hostname.com http://rt.hostname.com/ http://rt.hostname.com http://rt.hostname.com/ http://rt.hostname.com lt;http://rt.hostname.com/ DocumentRoot /data/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /data/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location ErrorLog logs/ssl_error_log TransferLog logs/ssl_access_log LogLevel warn Directory / SSLRequireSSL /Directory SSLEngine on SSLProtocol all -SSLv2 SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW SSLCertificateFile /etc/sslcertificate/server.crt SSLCertificateKeyFile /etc/sslcertificate/server.key /VirtualHost while restarting apache I get a warning _default_ VirtualHost overlap on port 443, the first has precedence Any suggestions??? Thanks in advance, rq * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/ Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com http://rtbook.bestpractical.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] On saving changes to a ticket edit page displayed
One reason is that certain scip actions can be based on the settings of particular fields. So you need to first set one field and then another to produce the correct action. One field we have is whether or not to send E-mail when a ticket is resolved. To have this work you first need to set that field and then resolve the ticket. Otherwise the mail is sent. That is one example but having to re-enter the basics screen over and over would be clumsy at best. It's not clear why this is a two step process, you can set custom fields when replying to the ticket. If you do not wish to reply or comment, you could still do this with Jumbo. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] _default_ VirtualHost overlap on port 443, the first has precedence
I tried VirtualHost firstone:443 and the second one Virtual Host rt:443 but still https://rt.hostname.com goes to https;//firstone While restarting apache, the warning message now was: [Fri Aug 21 11:20:23 2009] [warn] VirtualHost firstname:443 overlaps with VirtualHost rt.hostname.com:443, the first has precedence, perhaps you need a NameVirtualHost directive Not sure what NameVirtualHost directive is On Fri, Aug 21, 2009 at 11:17 AM, Drew Barnes barne...@ucrwcu.rwc.uc.eduwrote: Try naming the virtual hosts. *:443 means any domain that resolves to that machine will get the first one, since it matches. Curtis may also be right (never tried two https sites on the same box), but try having the first one be VirtualHost firstone:443 and the second one VirtualHost rt:443 and see if it works for you. On 8/21/09 11:13 AM, testwreq wreq testw...@gmail.com wrote: Actually, I should have mentioned before that our rt installation is on a different IP. On Fri, Aug 21, 2009 at 11:09 AM, Curtis Bruneau curt...@vianet.ca wrote: Each SSL site pretty much needs to be on it's own IP address, the reasoning is the cert negotiation isn't name based header as apache would. The only other way would be to have them on different ports but then you'd have to specify the port when going to the site. testwreq wreq wrote: * I have managed to get it all set up and RT running OK with named virtual host over http. However, I am having problems with getting them to work over https. When I set a virtual host name, it always serves the first listed domain. See settings below. https:firstone serves the correct folder, but https:rt serves firstone's documents my settings: VirtualHost *:443 DocumentRoot C:/Development/firstone ServerName firstone ServerAdmin webmas...@localhost ErrorLog logs/ssl/error.log TransferLog logs/ssl/access.log SSLEngine on...etc /VirtualHost VirtualHost *:443 ServerName rt.hostname.com http://rt.hostname.com/http://rt.hostname.com/ http://rt.hostname.com http://rt.hostname.com/http://rt.hostname.com+%3chttp//rt.hostname.com/ DocumentRoot /data/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /data/rt3/bin/webmux.pl Location /NoAuth/images SetHandler default /Location ErrorLog logs/ssl_error_log TransferLog logs/ssl_access_log LogLevel warn Directory / SSLRequireSSL /Directory SSLEngine on SSLProtocol all -SSLv2 SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW SSLCertificateFile /etc/sslcertificate/server.crt SSLCertificateKeyFile /etc/sslcertificate/server.key /VirtualHost while restarting apache I get a warning _default_ VirtualHost overlap on port 443, the first has precedence Any suggestions??? Thanks in advance, rq * ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com http://wiki.bestpractical.com/ http://wiki.bestpractical.com/ Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com http://rtbook.bestpractical.com/http://rtbook.bestpractical.com/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] _default_ VirtualHost overlap on port 443, the first has precedence
On Fri, Aug 21, 2009 at 11:09, Curtis Bruneaucurt...@vianet.ca wrote: Each SSL site pretty much needs to be on it's own IP address, the reasoning is the cert negotiation isn't name based header as apache would. The only other way would be to have them on different ports but then you'd have to specify the port when going to the site. In practice yes, but technically no. SNI allows https to do name-based virtual hosts, although mod_ssl (and older browsers) do not support it. For this reason we use mod_gnutls. http://www.outoforder.cc/projects/apache/mod_gnutls/sni/ -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] On saving changes to a ticket edit page displayed
On Fri, Aug 21, 2009 at 11:19:12AM -0400, Jerrad Pierce wrote: One reason is that certain scip actions can be based on the settings of particular fields. So you need to first set one field and then another to produce the correct action. One field we have is whether or not to send E-mail when a ticket is resolved. To have this work you first need to set that field and then resolve the ticket. Otherwise the mail is sent. That is one example but having to re-enter the basics screen over and over would be clumsy at best. It's not clear why this is a two step process, you can set custom fields when replying to the ticket. If you do not wish to reply or comment, you could still do this with Jumbo. If the custom field is not set before the reply/resolve scrip is executed, the notice still goes out. Then the CF value is changed. Ken ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Contributed script: A time worked reporting tool
Drew, Fran, Is there anything unique to this scrip per RT version? In otherwords, will it work on 3.6.4 as well as 3.8.4? Kenn LBNL On 8/21/2009 10:42 AM, Drew Barnes wrote: To second Fran, I have also been using this script in production for a while now and have found it to be a good reporting tool for management. We use it both on the command line, and with a wrapper to fit RT's look and feel. If needed, I would be happy to share that off list. On 8/21/09 12:48 PM, Fran Fabrizio f...@cis.uab.edu wrote: I've attached a script I've developed over the summer to help me produce time worked reports for my staff. Its features are: # FEATURES # - Produces a simple text report of the number of minutes worked per #person per ticket in a given datetime range for all tickets that #experienced 0 minutes worked in that time period # - Allows user to specify one or more queues to include in the ticket #search # - Assumes start and end datetimes entered in local time and adjusts for #GMT which is RT's internal representation (but see --gmtime flag) # - Correctly calculates time one person puts onto another person's ticket # - Correctly calculates TimeWorked when directly updated via the Basics or #Jumbo ticket update page as well as when added to a comment or reply # - Optional --debug mode for verbose output # - Basic --help text display # - Uses RT's API (does not query database directly) The script is pretty well documented so most questions should be answered within. For usage, run timeworked.pl --help. There is one line within the script, the use lib line, that may need to be edited before it'll work for you - I've noted this in the script documentation. I'd certainly like to get feedback on the script, to see if this is useful for others. It also could use more validation/testing - I've been using and developing it for a while and I think it's doing pretty well now, but I only have so much data and so many scenarios to test against in my own RT install. Also, in the interest of full disclosure, I should point out that it's my first RT API script. :-) Comments and suggestions very welcome. Thanks, Fran ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Contributed script: A time worked reporting tool
I've attached a script I've developed over the summer to help me produce
time worked reports for my staff.
Thanks for this. It's very nice.
It did put out a warning on my system, though:
[Fri Aug 21 18:30:08 2009] [warning]: Use of uninitialized value in
string eq at ./rt-timeworked.pl line 273. (./rt-timeworked.pl:273)
Looks like this line: if (($tr-TimeTaken != 0) || ($tr-Field eq
'TimeWorked')) {
Thank you!
A
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Re: [rt-users] Inbound E-mail to server
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Eric Chatham Sent: Thursday, August 20, 2009 12:37 To: 'Jerrad Pierce' Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Inbound E-mail to server On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote, Try changing your subject line to [$Organization #ticket_id] No go. I even tried $rtname. Just to be clear, you're using the value assigned to these variable sin your site config, and not the literal strings '$rtname', correct? And a ticket with the ID you're using already exists? And the account you're emailing form has the necessary ACLs to write to the ticket? I created a file called mail and tried sending it to the rt-mailgateway but I receive an e-mail error. COMMAND: cat mail | /opt/rt3/bin/rt-mailgate --queue MIS --action comment --url http://clehbrtrckr01.broadvox.local MAIL Message: --- FROM: r...@server.domain.local TO: r...@server.domain.local Subject: [MIS #9] A test Test --- ERROR E-mail Message from the server: --- FROM: r...@server.domain.local TO: r...@server.domain.local Subject: Could not load a valid user RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. --- I'm guessing that r...@server.domain.local is not the same as RTUSER, root. Eric. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] This transaction appears to have no content
RT guru's: when an ownership changes or when the ticket has no comment, the ticket content produces a message This transaction appears to have no content We would like to change this default message to This transaction has been updated. Please see above the changes Any suggestion on how I can accomplish this? Thanks in advance, rq. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Viewing user profiles without modification rights?
I figured it out. It may not be the cleanest, but it works...
I have an overlaid version of Ticket/Elements/ShowRequestor, below
are my modificaitons (in the order that they are in the file):
Change this:
next if $requestor-Privileged;
To this:
#next if $requestor-Privileged;
Change this:
title_href = $has_right_adminusers? RT-Config-Get('WebPath')./
Admin/Users/Modify.html?id=.$requestor-id: undef,
To this:
title_href = RT-Config-Get('WebPath')./Admin/Users/Modify.html?
id=.$requestor-id,
Add this:
|/lUser Profile/:br/
% my $requestorP = RT::User-new($RT::SystemUser);
% $requestorP-Load($requestor-id);
% my @items = (
%# Change etc to whatever makes sense for your org.
% [etc, $requestorP-Organization],
% [etc, $requestorP-WorkPhone],
% [etc, $requestorP-City],
% [etc, $requestorP-Address2] );
ul
% foreach my $item ( @items ) {
% if ( ${$item}[1] ne ) {
li% ${$item}[0] %: % ${$item}[1] %/li
% }
% }
/ul
Wherever you want in the profile (I do just before |/lGroups this
user belongs to/)
Thanks,
Johnathan
On Aug 6, 2009, at 2:01 PM, Jerrad Pierce wrote:
On Mon, Jul 27, 2009 at 08:57, Johnathan
Belljohnathan.b...@baker.edu wrote:
Actually, no, the modify user page produces an error... the page
actually
doesn't say anything, (except for the page footer text of Time to
display:
x.xxx and RT 3.8.4 Copyright 1996-2009 Best Practical blah blah
blah... the long itself says nothing either.
Apparently you also need ShowConfigTab
--
Cambridge Energy Alliance: Save money. Save the planet.
--
Johnathan Bell
Internet System Administrator, Baker College
Office Hours: 7A - 4P Eastern, M-F
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Re: [rt-users] This transaction appears to have no content
On Fri, 21 Aug 2009 15:37:50 -0400, testwreq wreq testw...@gmail.com
said:
RT guru's: when an ownership changes or when the ticket has no comment,
the ticket content produces a message
This transaction appears to have no content
We would like to change this default message to This transaction has
been updated. Please see above the changes
Any suggestion on how I can accomplish this?
Search for $content = $self-loc('This transaction appears to have no
content'); in /lib/RT/Transaction_Overlay.pm and edit the text to your
liking.
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Re: [rt-users] This transaction appears to have no content
Create a template and use that to say whatever you wish. I can give you an example of our owner change template when I have better access to our system. On 8/21/09 3:37 PM, testwreq wreq testw...@gmail.com wrote: RT guru's: when an ownership changes or when the ticket has no comment, the ticket content produces a message This transaction appears to have no content We would like to change this default message to This transaction has been updated. Please see above the changes Any suggestion on how I can accomplish this? Thanks in advance, rq. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Dept. Raymond Walters College ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] This transaction appears to have no content
On Fri, 21 Aug 2009 15:37:50 -0400, testwreq wreq testw...@gmail.com
wrote:
RT guru's: when an ownership changes or when the ticket has no comment,
the ticket content produces a message
This transaction appears to have no content
We would like to change this default message to This transaction has
been updated. Please see above the changes
Any suggestion on how I can accomplish this?
Thanks in advance, rq.
That message is coming from code in a template, something like this:
{$Transaction-Content()}
So you could modify the template code to read:
{
my $out = ;
if ($Transaction-Content() eq 'This transaction appears to have no
content') {
$out = 'This transaction has been updated. Please see above the changes'
} else {
$out = $Transaction-Content();
}
$out;
}
or more simply
{$Transaction-Content() eq 'This transaction appears to have no content' ?
'This transaction has been updated. Please see above the changes' :
$Transaction-Content();
}
Haven't tested the code so there may be typos, but the general idea should
work.
Steve
--
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IST
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Re: [rt-users] Contributed script: A time worked reporting tool
$ perl -e 'use lib /usr/share/request-tracker3.8/lib; use
RT::Transaction; print $RT::VERSION'
3.8.4
I think you are right that the warning is due to comparing string
against what is in the DB as NULL.
This fixed it for me:
Line 273:
- if (($tr-TimeTaken != 0) || ($tr-Field eq 'TimeWorked')) {
+ if (($tr-TimeTaken != 0) || ($tr-Field $tr-Field eq 'TimeWorked')) {
Thank you again!
Allen Lee
Crystalfontz America, Incorporated
12412 East Saltese Avenue
Spokane Valley, WA 99216-0357
Twitter @Crystalfontz al...@crystalfontz.com http://www.crystalfontz.com
voice (509) 892-1200 fax (509) 892-1203 US toll-free (888) 206-9720
On Fri, Aug 21, 2009 at 1:09 PM, Fran Fabriziof...@cis.uab.edu wrote:
Ok so it is complaining about an uninitialized value in the eq comparison
$tr-Field eq TimeWorked. Some transactions have NULL in the Field field
in the database. The question is when there is NULL in the database, what
does RT::Transaction object return? Maybe it's trying undef eq TimeWorked
and throwing the warning. The question is, why don't I see those? What
version of RT.pm are you using?
What does:
perl -e 'use lib /usr/local/rt/lib; use RT::Transaction; print
$RT::VERSION'
show? (Of course, updating the /usr/local/rt/lib path).
Maybe (off the wall, but) an older version of the RT::Transaction
returns undef when NULL is read from the database, but the one I am using
(3.8.2) returns '' or something?
Allen Lee wrote:
Hi,
The script still worked fine.
It looked like it was throwing that warning for every iteration of the
loop. Below, it finds 1 tickets with Time Worked filled in, but more
than 24 warnings are thrown:
# rt-timeworked.pl --startdate 2009-08-15 --enddate 2009-08-22 --queues
testy
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
[Fri Aug 21 19:54:28 2009] [warning]: Use of uninitialized value in
string eq at /usr/sbin/rt-timeworked.pl line 273.
(/usr/sbin/rt-timeworked.pl:273)
