>-----Original Message----- >From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- >boun...@lists.bestpractical.com] On Behalf Of Eric Chatham >Sent: Thursday, August 20, 2009 12:37 >To: 'Jerrad Pierce' >Cc: rt-users@lists.bestpractical.com >Subject: Re: [rt-users] Inbound E-mail to server > >On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote, > >>>> Try changing your subject line to [$Organization #ticket_id] > >>> No go. I even tried $rtname. > >> Just to be clear, you're using the value assigned to these variable >> sin your site config, >> and not the literal strings '$rtname', correct? And a ticket with the >> ID you're using >> already exists? And the account you're emailing form has the necessary >> ACLs to write >> to the ticket?
I created a file called "mail" and tried sending it to the rt-mailgateway but I receive an e-mail "error." COMMAND: cat mail | /opt/rt3/bin/rt-mailgate --queue MIS --action comment --url http://clehbrtrckr01.broadvox.local MAIL Message: ------------------------------- FROM: r...@server.domain.local TO: r...@server.domain.local Subject: [MIS #9] A test Test ------------------------------- ERROR E-mail Message from the server: ------------------------------- FROM: r...@server.domain.local TO: r...@server.domain.local Subject: Could not load a valid user RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. ------------------------------- I'm guessing that r...@server.domain.local is not the same as RTUSER, root. Eric. CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
