[rt-users] Autocreate user from body of e-mail

Hello, We have a support web form that send e-mails. These e-mails come always with the same 'generic' sender address. But the e-mail address of the requestor is in the body of the e-mail. I would like to manage these support requests with RT. Would it be possible to check/autocreate user

Re: [rt-users] RT response time

Thanks Torsten, I know little about VB , but will give it a go .. *Roy El-hames * ISP Systems *Vialtus** Solutions* Direct Dial: +44(0) 208 587 6181 E-mail: r...@vialtus.com mailto:r...@vialtus.com Visit us on: www.vialtus.com http://www.vialtus.com/ This email is subject to:

Re: [rt-users] RT response time

Thanks Matthew, I use Firebug during the development but for my purposes I would need something robotic collecting and stating in the back ground, although some its suggestions/recommendations is not always useful. I have considered/ing the web logs, and using 'rt_base_time', but both these are

Re: [rt-users] Autocreate user from body of e-mail

On Tue, Dec 08, 2009 at 09:09:15AM +0100, Brot Stéphane wrote: Hello, We have a support web form that send e-mails. These e-mails come always with the same 'generic' sender address. But the e-mail address of the requestor is in the body of the e-mail. I would like to manage these support

Re: [rt-users] RT-Users Digest, Vol 69, Issue 18

Help me,Its quite urgent On Mon, Dec 7, 2009 at 9:48 PM, rt-users-requ...@lists.bestpractical.comwrote: Send RT-Users mailing list submissions to rt-users@lists.bestpractical.com To subscribe or unsubscribe via the World Wide Web, visit

[rt-users] missing peoples problem

Shredder overzealously wiped some information a few months back when I was cleaning out spam, and I'm just now discovering a very odd problem. I have a ticket whose requestor was in an odd state. Search results and the ticket display page showed no requestor, but the people page listed the

Re: [rt-users] missing peoples problem

Jerrad, I suspect that the ticket history for any tickets with these users as requestors will error out. This has happened to me before. I can show you how to fix it, but I will need some info. First, get the UserID for each of these missing Requestors. Once we have those, we will have to run

Re: [rt-users] More About Permissions

Jason, Have you considered creating a Ticket Custom Field that is updated with the phone number when the ticket is created? That way, a User can be given the SeeCustomField right as part of the Privileged group and they won't be able to change tickets or anything. Kenn LBNL On 12/8/2009

Re: [rt-users] missing peoples problem

I suspect that the ticket history for any tickets with these users as requestors will error out. This has happened to me before. I can show you how to fix it, but I will need some info. Nope, we actually have several tickets in that state, where part way through the display of transaction

Re: [rt-users] More About Permissions

On Tue, Dec 08, 2009 at 05:00:34PM -0500, Jason Ledford wrote: I am trying to configure a new RT install and trying to find all the info I can, this part is eluding me though. I want me privledged users to be able to open a ticket, and click the more about username link so

[rt-users] User could not be created: Could not set user info

I am sharing an issue I encountered with RT (3.8.4), for which there were no documented solutions, or the recommended solutions were not applicable . Hoping this will save others some time frustration. Details: === Using RT's UI, I was no longer able to create a user at all.

Re: [rt-users] User could not be created: Could not set user info

On Tue, Dec 08, 2009 at 02:35:54PM -0800, Behzad Mahini wrote: I am sharing an issue I encountered with RT (3.8.4), for which there were no documented solutions, or the recommended solutions were not applicable . Hoping this will save others some time frustration. You missed the

Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction

Gabriele, It works perfectly! Thanks! That's just what I needed! Do you have any idea how to refer to a Custom Field within the newly created ticket? Ex: $new_tkt-Create( Queue = Data Analysis, Subject = $tkt-Subject, Status = 'new', CUSTOM FIELD = VALUE, == (what's the

Re: [rt-users] missing peoples problem

Jerrad, It looks to me as though the actual User record is missing from the USER Table. The reason the history croaks is because RT is walking thru the ticket history and there is a reference to a UserID that no longer exists. You need to look at the Transaction history to determine what is

[rt-users] On Correspond Action mandatory CF

Hi list, I need that a supervisor can validate every correspondence between ticket owner and requestor. Can I block an outgoing email if a CF has no value assigned? Is there a better way to do that validation? Can I modificate Approvals behavior to do that? Thanks in advance. Andres.

Re: [rt-users] More About Permissions

I see some references to the AboutThisUser callback in the mailing list, I can't find it on my system though. I installed RT 3.8.6 through apt in debian. This looks like the best way to do what I want, I just need nudged in the right direction. Thanks again for the help.

Re: [rt-users] Spell Checker -( Update ) Error

Hi You should convert spellchecker.pl to unix compatible. You can use this command to test file type file spellchecker.pl You can use `dos2unix` utility to convert this file unix. Refer man page for more about dos2unix command Then place this file in to your cgi-bin directory. In debian it