Gary Greene wrote:
> That or the fact that that isn’t valid RFC compliant URI syntax: try
> http://rt/?user=john_doe instead. While some web browsers/servers will
> fake it and try to work, most standards compliant ones like lighttp and
> Apache aren’t as forgiving.
I've tried both variations
On Mon, Dec 21, 2009 at 04:59:07PM -0500, Kevin Falcone wrote:
> On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote:
> > Does anyone have a recipe to restrict the ticket Owner dropdown
> > box to the members in a group? By default, it looks like all
> > privileged users are in the dro
Thanks Kevin,
I've never used git before, but that commit is the same fix I did for myself,
so I don't need to submit it then.
Thanks for taking the time to respond and educate me.
Cheers,
Chris
From: rt-users-boun...@lists.bestpractical.com on behalf of Ke
Yes, the new routines are faster. I'm happy with them. I was reporting the
issue because I had seen someone asking about the same problem of having
non-associated custom fields appear when they were not required. So in case the
person saw the post they would see the answer. It would be nice to h
On Fri, Dec 18, 2009 at 2:42 AM, Epp, Christopher CLBC:EX
wrote:
> I upgraded 3.8.2 to both 3.8.6 and 3.8.7 in a test environment copied from my
> production installation.
>
> In both versions I have had problems with the spreadsheet function. At first,
> it changed output from the previous vers
On Mon, Dec 21, 2009 at 11:28:56AM -0800, Epp, Christopher CLBC:EX wrote:
> Not a perl guy, but I believe I figured out the problem. There is a bug in
> the code for Results.tsv.
>
> Anywhere in particular I should be posting the fix?
patches can go to the list or to rt-b...@bestpractical.com
On Mon, Dec 21, 2009 at 03:38:45PM -0600, Kenneth Marshall wrote:
> Does anyone have a recipe to restrict the ticket Owner dropdown
> box to the members in a group? By default, it looks like all
> privileged users are in the dropdown and for the queues in
> question, only members of a particular gr
Does anyone have a recipe to restrict the ticket Owner dropdown
box to the members in a group? By default, it looks like all
privileged users are in the dropdown and for the queues in
question, only members of a particular group can own tickets
so just seeing the pre-trimmed list would really help.
That or the fact that that isn¹t valid RFC compliant URI syntax: try
http://rt/?user=john_doe instead. While some web browsers/servers will fake
it and try to work, most standards compliant ones like lighttp and Apache
aren¹t as forgiving.
On 12/21/09 12:22 PM, "William Graboyes"
wrote:
> Hi Ma
How do I get mailgate to parse "From: u...@address" and pass user,
instead of u...@address, to RT-Authen-ExternalAuth for LDAP
authentication and automatic creation of user?
Thanks, in advance, for your help,
Mike
___
http://lists.bestpractical.com/cgi-
Hi guys, I need some help or advise. I have my RT to receive emails and send
it to an specific queue and it sends a replay to the author(sender) but I
have a server monitoring application that sends emails when something is
off. I want my rt to NOT send a replay to that email due to the monitoring
Hi Matt,
This is nothing more than an uneducated guess, so take it as a grain of
salt, Could it possibly have something to do with writing/maintaining the
cookie/session?
Thanks,
Bill
On Mon, Dec 21, 2009 at 12:17 PM, Matt Adams <
matt.ad...@cypressinteractive.com> wrote:
> Mike Peachey wrote:
Mike Peachey wrote:
> It is definitely related to the filter. The problem is in UserExists
> which ensures that the user actually exists in the user database, and is
> run once for each specified database iirc.
>
> Double, triple and then quadruple check your filter value in the config.
I'm no
Not a perl guy, but I believe I figured out the problem. There is a bug in the
code for Results.tsv.
Anywhere in particular I should be posting the fix?
From: rt-users-boun...@lists.bestpractical.com on behalf of Epp, Christopher
CLBC:EX
Sent: Thu 17/12/2009
Matt Adams wrote:
> Nick Kartsioukas wrote:
>
>> Check all your ExternalAuth settings in RT_SiteConfig.pm. Things like
>> 'filter' and 'd_filter' cannot be empty, they must have some value. I
>> have filter set to '(objectClass=*)' to always match, and d_filter set
>> to '(objectClass=ThisWillNe
Nick Kartsioukas wrote:
> Check all your ExternalAuth settings in RT_SiteConfig.pm. Things like
> 'filter' and 'd_filter' cannot be empty, they must have some value. I
> have filter set to '(objectClass=*)' to always match, and d_filter set
> to '(objectClass=ThisWillNeverMatch)' to never match
On Mon, 21 Dec 2009 11:43:44 -0700, "Matt Adams"
said:
> Out of the blue I am starting to get this error intermittently. Does
> anyone have any idea what it might mean?
>
> Can't call method "as_string" on an undefined value at
> /home/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exte
Folks:
Out of the blue I am starting to get this error intermittently. Does
anyone have any idea what it might mean?
Can't call method "as_string" on an undefined value at
/home/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm
line 304, line 323.
Thanks,
Matt
--
I would start by giving a real path to your DocRoot and
ScriptAlias lines. Lose the extra space between '/' and
'opt...'
Restart apache and test again.
-- Hugh Esco
http://CampaignFoundations.com/
From: =?ISO-8859-1?Q?jos=E9?= fernandez
To: rt-users@lists.bestpractical.com
Date: Mon, 21 Dec 20
On Mon, Dec 21, 2009 at 5:17 PM, Jesse Vincent wrote:
>
>
>
> On Sat, Dec 19, 2009 at 12:15:12PM +0100, BBBLINT Bekkkny wrote:
> > Of course.
> >
> > --
> > Bekény
> >
> > > > > I have the following problem in 3.8.6 (sorry I can't try it on
> > > 3.8.7
> > > > now).
> > > > > If I have
On Sat, Dec 19, 2009 at 12:15:12PM +0100, BBBLINT Bekkkny wrote:
> Of course.
>
> --
> Bekény
>
> > > > I have the following problem in 3.8.6 (sorry I can't try it on
> > 3.8.7
> > > now).
> > > > If I have a header line in an email like this (or in Cc field):
> > > >
> > >
Hello,
I want to use FastCGI with RT. So I installed the modules
libcgi-fast-perl and libapache2-mod-fastcgi of Apache2 and Apache2 is my
configuration:
ServerName www.example.com
DocumentRoot / opt/rt3/share/html
ErrorLog / var/log/apache2/rt/error.log
CustomLo
On Mon, Dec 21, 2009 at 03:37:01PM +0100, Jeroen Baten wrote:
> Hi,
>
> I have 2 probably very simple questions:
>
> question 1:
> ===
> I have a basic auth working with autocreate users.
> The usernames are without domainname. It works, I'm happy.
>
> I have a form that does ticket crea
Can someone please help with this issue? We are seeing this problem in
production and end up clearing the email from the mail queue manually
everytime we see this problem. Thanks for your help.
Thanks
Subba Venkateswaran
A&T - App Eng - SEG
609 282 7015
> ___
Hi,
I have 2 probably very simple questions:
question 1:
===
I have a basic auth working with autocreate users.
The usernames are without domainname. It works, I'm happy.
I have a form that does ticket creation via email.
Users are automaticcally created but with the domainname in them.
ct: RE: [rt-users] Help with RT access rights
>
> Hi Jason
>
> Sorry for the duplicated messages, had a problem where the
> messages weren't going through then they released it afterwards
I originally setup a demo of rt using debian squeeze, which was pretty much
apt-get install blah blah and then edit some text files. I am trying to setup
the most current version on debian stable (lenny) and having a pretty difficult
time. After installing from source, eventually the apache pr
Sounds like you have global permissions for either everyone or those specific
groups. I would look there first.
From: Machiel Richards [mailto:machi...@rdc.co.za]
Sent: Monday, December 21, 2009 12:48 AM
To: Jason Ledford
Subject: RE: [rt-users] Help with RT access rights
Hi Jason
Hi,
I am testing at present migrating my system from RT 3.6.5 to 3.8.7.
To fill you in on details I did this by:
1. Installing 3.8.7 on new RHEL 5 server
2. copying database from live system to Test system
3. running all the database and schema updates to test system.
4. migrating to External
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