[rt-users] Cc send message doesn't work properly

Hello all, I created a ticket and set User1 and User2 as Cc. For some Comments I want that only User1 must be notified. In order to do that, I accomplished theses tasks: 1. I click the link to add comment 2. Under Scrips and Recipients -- This message will be sent to ... - I

[rt-users] How to create ticket through an e-mail message?

Hi, folks. And now, almost all of the main settings are done! But, I need to setting up my RT to create a ticket when someone send an e-mail message to it. I found this line in a blog, but I'm not sure if this is enough to make RT works properly. rt-email: |/usr/bin/rt-mailgate --queue

[rt-users] Automatically computing the value of a custom field or adding hyperlinks to custom fields

Hi, My institution is being enforced to calculate the costs of the services that it provides in a currency that we call Service Unit (SU for short). We have some queues that represent different kinds of work provided by us, so I have created a custom field called SU, which is applied to

Re: [rt-users] How to create ticket through an e-mail message?

Yep, its all you need , read the instructions from the README file in the rt source code, the part under SETTING UP THE MAIL GATEWAY --- Roy Wagner Pereira wrote: Hi, folks. And now, almost all of the main settings are done! But, I need to setting up my RT to

Re: [rt-users] How to create ticket through an e-mail message?

This page should help you: http://wiki.bestpractical.com/view/ManualEmailConfig If you properly configure RT and your email server, then you souldn't have any problem and RT will create those tickets. Take care, Carlos Wagner Pereira wrote: Hi, folks. And now, almost all of the main

Re: [rt-users] How to create ticket through an e-mail message?

This page should help you: http://wiki.bestpractical.com/view/ManualEmailConfig If you properly configure RT and your email server, then you shouldn't have any problem and RT will create those tickets. Take care, Carlos Wagner Pereira wrote: Hi, folks. And now, almost all of the main

Re: [rt-users] Automatically computing the value of a custom field or adding hyperlinks to custom fields

On Wed, Jan 13, 2010 at 12:18:15PM +0100, Carlos Garcia Montoro wrote: Hi, My institution is being enforced to calculate the costs of the services that it provides in a currency that we call Service Unit (SU for short). We have some queues that represent different kinds of work provided by

Re: [rt-users] Automatically computing the value of a custom field or adding hyperlinks to custom fields

Emmanuel Lacour wrote: On Wed, Jan 13, 2010 at 12:18:15PM +0100, Carlos Garcia Montoro wrote: Hi, My institution is being enforced to calculate the costs of the services that it provides in a currency that we call Service Unit (SU for short). We have some queues that represent different

[rt-users] Emails from my domain appearing in RT, emails from other domains being lost somewhere along the way

Hi, I'm trying to get an instance of RT working, which was initially set up by somebody else. I have a web form, which, when submitted, is sending its contents to an email account, where emails are accessed by fetchmail and passed on to rt-mailgate and into RT. All emails are successfully

Re: [rt-users] Emails from my domain appearing in RT, emails from other domains being lost somewhere along the way

I just got this message back from RT, so it's related to this: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. 2010/1/13 Colin O'Sullivan co...@4pm.ie: Hi, I'm trying to get an instance of RT working, which was initially

Re: [rt-users] Emails from my domain appearing in RT, emails from other domains being lost somewhere along the way

On Wed, Jan 13, 2010 at 12:19 PM, Colin O'Sullivan co...@4pm.ie wrote: I just got this message back from RT, so it's related to this: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. Hi Colin, You can check

[rt-users] Recommended method for autocreating users with Active Directory and Authen-ExternalAuth

Hi, My question is in the subject. I see many things (most of them outdated) in the wiki, but none looks like the one I want. My problem is simple and IMO should be part of the RT-Authen-ExternalAuth plugin. This plugin is nice to authenticate users against an AD, but my AD is huge and I want

Re: [rt-users] Emails from my domain appearing in RT, emails from other domains being lost somewhere along the way

Configuration-Global-GroupRights Grant CreateTicket Rights to Everybody Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen,

Re: [rt-users] postfix mail to RT system

Hi CapiZikus, This has a good example under step 3 Setting up RT to talk to your mail gateway http://wiki.bestpractical.com/view/FedoraCore5InstallGuide -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of

[rt-users] Could not set preferences

To list, I finally got 3.8.6 up in Linux. In testing it out, I found that when I made changes to the arrangement in my home page, nothing worked. I tried moving a few queries around from the left to right of the screen and top-down, to no avail. Also, when I tried to change my preferences in

Re: [rt-users] Could not set preferences

Ken Crocker wrote: To list, I finally got 3.8.6 up in Linux. In testing it out, I found that when I made changes to the arrangement in my home page, nothing worked. I tried moving a few queries around from the left to right of the screen and top-down, to no avail. Also, when I tried to

[rt-users] AddTicketHistoryToMail is not adding all history

Is anyone using this? http://wiki.bestpractical.com/view/AddTicketHistoryToMail For some reason, it wont add any correspondence from AdminCc. I only have 1 AdminCc. All other transactions are added skipping anything from an AdminCc. I don't really see the scrip where it would skip AdminCc's

[rt-users] ExternalAuth

Running SuSE Linux, eDirectory, LDAP, RT 3.8.7. In my test setting, I can query ldap anonymously. I downloaded RT-Authen-ExternalAuth-0.08.tar.gz and installed it. I notice the wiki page (http://wiki.bestpractical.com/view/ExternalAuth ) says to answer the prompt as to your RT base directory,

[rt-users] Another RT::Authen::ExternalAuth question

Hi, I see an error in my /var/log/messages file when I'm logging in to this instance of RT. Fresh install of RT 3.8.7 on SLES10 64-bit. What does this imply? The mysql database cashmgt exists and I can login with the default root credentials, I just don't how to interpret the message. Thanks,

Re: [rt-users] Another RT::Authen::ExternalAuth question

Hi Mike, Purely from a log file perspective, I know nothing about external auth, it is saying that the column USERS doesn't exist in the table cachemgmt. It looks like it is trying to then recover gracefully, instead of puking all over itself and refusing to allow you to log in. Again purely

Re: [rt-users] Another RT::Authen::ExternalAuth question

Thanks, Bill. The database name is cashmgt and the table name is USERS, rather than table and column names. In any case, the table does exist. Mike William Graboyes william.grabo...@theportalgrp.com 1/13/2010 5:30 PM Hi Mike, Purely from a log file perspective, I know nothing about external

Re: [rt-users] postfix mail to RT system

Here's an example: # comment address :0H * ^to*comme...@blahblahlbah\.com* { :0c: | rt-mailgate --queue Incoming --action comment --url http://127.0.0.1/rt/ :0i | /bin/false } # everything else :0: | rt-mailgate --queue Incoming --action correspond --url

Re: [rt-users] Another RT::Authen::ExternalAuth question

Bill, that is indeed the RT-database. I posted my RT_SiteConfig.pm file earlier today if you'd like to peruse it. The rt_user has permissions. Thanks, Mike William Graboyes william.grabo...@theportalgrp.com 1/13/2010 5:47 PM Hi Mike, Asking questions from the questioner. Is that a separate

Re: [rt-users] postfix mail to RT system

Edit the /etc/aliases file with your favorite editor. Insert entries like the following, substituting your specific URL and queue names. This assumes you installed RT in the default location at /opt/rt3. general:|/opt/rt3/bin/rt-mailgate --queue General --action correspond --url

Re: [rt-users] Another RT::Authen::ExternalAuth question

Hi Mike, I intend no offense, I am just trying to help out, and sometimes we forget to check the easy stuff first (hey we all do some times :) ). That being said I think we have this figured out: I know it is like a game of 20 questions, but in my current installs 3.8.4 and 3.8.6 with mysql the