Hello,
You must use Shredder. When you execute a query in tickets, and
you are administrator, it will appear a new option in the
horizontal menu called Shredder.
Also, you can delete tickets from command line. You have more
information in next links:
-
Thankz a lot dear, i have successfully deleted the test tickets.
i also want to reset the ticket counter to 0. so that when i am going to
operational launch of system, it should be a fresh one.
Alberto Villanueva wrote:
Hello,
You must use Shredder. When you execute a query in
Hello,
We have got RT(3.8.1 and 3.8.2) on linux
machine(centos).
When we send a html attachement with a ticket, it
is display as text (the source code) in it.
To resolve that we have to record the html file
with UTF-8 encodage selected. This is not always possible, and it makes longer
the
Hello!
we are in the process of cleaning up the User table. We have a lot
of autocreated user in there which we want to purge by a script
we created. We want to utilize the shredder cli to purge them.
But in the commandline shredder I could only identify
the user by email address.
This fails
I send emails from a system I use to customers with a BCC to rt.
After arriving, the ticket has:
From: my_email_address
To: customer_email_address
Fine, but now I want to exchange these values into:
From: customer_email_address
To: my_email_address
Spent a couple of hours in the mailing list
in order to solve the PB i did theses changes in vain:
-- update EmailInputEncodings
utf-8, iso-8859-1, us-ascii
to EmailInputEncodings iso-8859-1, utf-8, us-ascii
-- SET TrustHTMLAttachments to true
-- comment adddefaultcharset UTF-8 on httpd.conf
Thank you;
William
--- En date de : Mar
Hi ;
3.8.7
with Set($UseSQLForACLChecks,'1');
When debugging what sql is generated by what I noticed the system saved
search Search - My Tickets is generating the following sql:
SELECT DISTINCT main.* FROM Tickets main JOIN Groups Groups_1 ON (
Groups_1.Domain = 'RT::Ticket-Role' ) AND (
I'm trying to figure out how to create an anonymous user who is allowed
to browse RTFM articles without actually being logged in. Has anyone else
here felt this need? Can someone give me some pointers on where to start
hacking the code to implement this?
--
David Griffith
To list,
Is anyone out there using the Concise Spreadsheet extension? I've go tit
installed, but the linked display shows up at the bottom of the page
instead of replacing the Spreadsheet link display. Also, I'm not
getting the titles for anything after my second column (Subject), which
Is there any one who can help me to reset the ticket counter to 0. as i have
deleted all test mails from dB so i also want to reset the thicket counter.
which table contains information about ticket counter?
--
View this message in context:
Hey,
I have a user here that is trying to add a comment into a message in a
ticket and the Expanded Toolbar in the message box has disappeared. Has
anybody experience this in IE 8? It works in firefox but its stopped
wowkring in IE 8. Is it java base?
Thanks,
Michael Neuschafer
PC
On Wed, Feb 03, 2010 at 09:32:39PM +0100, Albert Shih wrote:
After a new ticket is create (by mail), RT send a mail to the requester and
to the watcher of the queue.
I would like to known how the watcher can put a comment to this ticket
using the mail ?
When the watcher reply to the RT
Hi,
What database are you using?
MySQL: truncate table Tickets; truncate table Transactions; truncate table
ObjectCustomFieldValues; truncate table Attachments.
Other Databeses, I don't know. Please note that truncate is a dangerous
command, and literally deletes all information in the tables
Is there any one who can help me to reset the ticket counter to 0. as i have
deleted all test mails from dB so i also want to reset the thicket counter.
which table contains information about ticket counter?
Other than being fussy, there's really no reason to do this.
The ticket ID is what it
Hi, I´m a newbie in RT.
Before start using it, I would like to know if is possible use RT in my
intranet setting it to open tickets using my external mail provider.
To be clear:
- My e-mails are out of my hands. They are in a external provider (like Gmail);
- I would like to do that:
Hi,
if your mail provider has pop3 or imap available and you are installing RT
on a Linux OS, you could use fetchmail to pickup the e-mail. Through the
mail gate from RT the email will create a ticket. Postfix/Sendmail could be
used to deliver the email back to user (your ticket# is 12345)
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