On Tue, Jun 22, 2010 at 10:04:40AM +0200, Alberto Villanueva wrote:
Hi,
A have a question about Pincipals table. If I run next query: select
* from Principals where ObjectId=26;. It returns a user (in my
database). It's OK.
If I run next query: select count(id) from Tickets where
principals are used to ease ACLs calculations, by giving a common list of
Users and Groups objects.
principals Id are unique across users and groups and users and groups
uses the principal id as Id. That's why, if you create a user A, then a
group B, then a user C, the id for user C isn't id
Hi everyone,
I have a queue called 'Research' that I want to have 2 CF's in. Both CFs
will be an 'enter one value' field. One called Start Date which will get
a date entered into it in XX/XX/ format, and another called Repeat
every (months) where the user will just enter in a number for
On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote:
I want to display some basic HTML tag (like table) on ticket body on page
/Ticket/Display.html. Where can I configure to enable it? or mod some code
to do it?
you have to change the file share/html/Ticket/Display.html.
but
On Tue, Jun 22, 2010 at 10:04:17AM -0700, Alyssa Hardy wrote:
Hi,
One of my co-workers is complaining that they are seeing excessive blank
lines in the emails they get from RT. I don't see any such thing on gmail.
They use outlook. What's causing this, and how can I clean it up?
Outlook
Hey folks,
I'm running into an issue that's kind of bewildering me. I'm installing RT
3.8.8 for the first time, and I think I've done about everything needed per the
ManualInstallation wiki page (and the Manual Apache Setup page following).
I'm using SQLite as initial test, figuring that a
Tony,
Did you have any success with this? I'm trying to do something similar.
Thanks!
Jonathan
TONY JOHN - ERS, HCL Tech wrote:
Hi ,
Im trying to create a Child Ticket with a pdf attachment .The pdf which
needs to be attached to the Child Ticket should be same as the pdf
attached in
I am seeing this too. Are you referring to the git stable, or the git
3.99 ?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Tuesday, June 22, 2010 1:10 PM
To: Alyssa Hardy
Cc:
On Tue, Jun 22, 2010 at 02:29:03PM -0500, Mark Jenks wrote:
I am seeing this too. Are you referring to the git stable, or the git
3.99 ?
3.8-trunk
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I have a scrip in place that creates 4 child tickets in queue B upon creation
of a ticket (the parent) in queue A. Is there a way for the parent to check
the status of the child tickets and automatically resolve itself when the
last of the child tickets is resolved?
Thank you,
Jonathan
RT
Hi folks,
I'm new to RT, I've just installed ver 3.8.8 and when I add a user it
adds the user ok but when trying to modify that user and entering a new
password I get the results
Results
* Please enter your current password. Password has not been set.
I looked in the database table and
Hi,
Don't duplicate the same message several times.
On Wed, Jun 23, 2010 at 12:58 AM, Harout Hedeshian
hhedesh...@symplified.com wrote:
no value sent for required parameter 'Attributes'
This error you quote means that something called some mason component
and didn't pass required argument.
I was wondering is it possible to make the search on a dashboard dynamic
like in the search window so that when you want to change the sort it is
one click away?
--Bernard
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
On Wed, Jun 23, 2010 at 2:32 AM, Bernard McCormack
bmccorm...@nextjump.com wrote:
I was wondering is it possible to make the search on a dashboard dynamic
like in the search window so that when you want to change the sort it is one
click away?
No. A dashboard may have results from several
Kerry,
I think I saw something like this awhile ago. The key was in how you read
the message. What it means is for you to enter *your own* password (that
means you, the person doing the update) in order to set the password for the
user you are working on.
Hope this helps.
Kenn
LBNL
On Tue, Jun
I installed EmailParser.pm. I'll let everyone know if this fixes this
issue with my Outlook 2007.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Tuesday, June 22, 2010 4:09 PM
To: Mark Jenks
Cc: Alyssa Hardy; rt-users@lists.bestpractical.com
Subject: Re:
On Tue, Jun 22, 2010 at 01:08:26PM -0700, Jonathan Rummel wrote:
I have a scrip in place that creates 4 child tickets in queue B upon creation
of a ticket (the parent) in queue A. Is there a way for the parent to check
the status of the child tickets and automatically resolve itself when the
I'm using RT ver 3.8.8 and it's lastest.
Here my config file:
Set($WebBaseURL , http://sup..net;);
Set($WebPath , );
Set($rtname, noc..vn);
Set($DatabasePassword , xx);
Set($OwnerEmail, xxxt);
Set($MailCommand, 'smtp');
Set($SMTPServer, 'localhost');
Set($SMTPFrom,
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