[rt-users] Dis-allowing ticket Comment

Hi to all; I'm trying to configure RT to avoid ticket owner to use Comment instead of Reply. I already set a policy and removed Comment on Ticket in the Group Policy but still the ticket owner can Comment on Ticket. Is there anything I need to removed other that that. Thanks, Mike

[rt-users] Setting up RT:Extension::SLA 0.03 to work with RT 3.8.7

Dear RT Community, Anyone could provide best practice on how to setup RT:Extension::SLA 0.03 with RT 3.8.7 on Ubuntu 10.10? I do appreciate your help if any. Regards,Rithy

Re: [rt-users] migrating mysql rt-3.6.3 db to new instance rt-3.8.8

Kevin, thanks very much I eventually got it to start without errors. I deleted 2 scrips that looked like the ones that we modified back in 2007. | 15 | no-autoreply | 1 | 17 | | 16 | autoreply with pw | 1 | 0 | it still failed but then I re-ran

Re: [rt-users] migrating mysql rt-3.6.3 db to new instance rt-3.8.8

On Tue, Nov 02, 2010 at 10:27:04AM +, o.n...@cs.ucc.ie wrote: it still failed but then I re-ran etc/upgrade/upgrade-mysql-schema.pl rt3 root 'PASSWORD' 3.8queries.sql and applied the result I didn't mean to imply that you should skip this step. UPGRADING and UPGRADING.mysql should cover

[rt-users] Create an attachment via template

Hi everyone, is it somehow possible to create a text attachment from inside the template? I would like to have some within the 'On Correspond Notify Requestors and Ccs'. And if it is not possible, is creating a custom action derived from the RT::Action::SendMail my only option? Thank you for

Re: [rt-users] Create an attachment via template

Hi, In theory it's possible to set content type to multipart/mixed and generate text and attachment parts inside, but never tried that. Subclassing action is a proper way. Regards, Ruslan. From phone. 2010 11 2 18:09 пользователь Martin Drasar dra...@ics.muni.cz написал: Hi everyone, is it

Re: [rt-users] Couldn't create a ticket group of type 'Requestor'

An idea what is the issue? Thanks! Fadel *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker *Sent:* October 27, 2010 3:50 PM *To:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] Couldn't create a

[rt-users] RT acts as paging agent

Hi there, It’s a long shot… but it’s worth to ask if there is a way or a plug-in that already exist that would implement a paging service, i.e. when a specific ticket is created, send a notification to a handheld and repeat/escalate in case the ticket is not taken Thanks, Fadel

Re: [rt-users] RT acts as paging agent

Hi, There is no such extension however if you have a command line tool for paging then you can run it from a scrip and I saw it successfully used by a customer. Regards, Ruslan. From phone. 2010 11 2 21:41 пользователь Fadel Kamreddine fadel.kamredd...@biond.net написал: Hi there, It’s a long

Re: [rt-users] Couldn't create a ticket group of type 'Requestor'

Raise log level to debug and try again after server restart. But most probably you failed to upgrade properly. Regards, Ruslan. From phone. 2010 11 2 21:35 пользователь Fadel Kamreddine fadel.kamredd...@biond.net написал: An idea what is the issue? Thanks! Fadel *From:*

Re: [rt-users] rt_logins_email2ldap -h

Use lib should include local lib path as well. Regards, Ruslan. From phone. 2010 11 2 21:32 пользователь testwreq wreq testw...@gmail.com написал: I have RT 3.8.2; I have followed the wiki for external authentication. Now, I am at the step where I have to clean the emal addresses for ldap

[rt-users] Using 'local' - failing

If I want to change the code in share/html/Ticket/Elements/EditCustomFields by copying it to a 'local' area, where would that be? I have tried local/html/Ticket/Elements/EditCustomFields (with Mason cache clear + restart) and the master copy still seems to be chosen.

[rt-users] Create ticket via email fwd

Is it possible to have a ticket created when I forward a personal email in to RT, but have it search for the From: Joe Schmoe j...@schmoe.com Set j...@schmoe.com as the requester, set the subject of the ticket to the original subject w/o the fwd? Also possibly email the requester letting

[rt-users] Frustrating attempts to install RT3.8 from RPM

Hello, I have been struggling with attempts to install RT3.8 via RPMs. I know it is perfectly possible to install RT3.8 using the BP install scripts and docs, but I'd prefer to do it through yum for system sustainability, ease of updates and upgrades, etc. These instructions show how to set up

[rt-users] A Couple of Questions..

My first question is on rt-mailgate --action and the different actions available. I am just looking for further explanation of what these actions do. Second, when I first setup request tracker I failed to change rt.support to something custom and now I'm having a hard time finding where I can

Re: [rt-users] Frustrating attempts to install RT3.8 from RPM

On 11/02/2010 02:19 PM, Wes Modes wrote: Hello, I have been struggling with attempts to install RT3.8 via RPMs. I know it is perfectly possible to install RT3.8 using the BP install scripts and docs, but I'd prefer to do it through yum for system sustainability, ease of updates and

[rt-users] RT::Authen::ExternalAuth and multiple LDAP servers

We have RT set up to check 3 AD servers...the theory is that if one is down, it will try the next one. Unfortunately this does not seem to be the case...if the first AD server isn't responding to LDAP queries, the login just fails. Attached is the section of our config file relating to

[rt-users] RT Front end cluster

Hi Guys, I have already split off my SQL backend from my RT installation, optimized SQL and fine tuned settings til I'm blue in the face and need more performance from RT. Large tickets (we run projects through RT) which have been updated regular for over a year, take pretty much a year to

Re: [rt-users] Dis-allowing ticket Comment

Hi, Probably owner has ModifyTicket right and that gives him right to comment, however it's hard to own a ticket when you can not change status. So you can do this only with a hack. On Tue, Nov 2, 2010 at 10:18 AM, Michael P. Carel mikeca...@yahoo.com wrote: Hi to all; I'm trying to configure

Re: [rt-users] Create ticket via email fwd

Scott, You could forward the email to an RT Queue address and set those fields via CommandByMail using cut paste. Kenn LBNL On Tue, Nov 2, 2010 at 1:21 PM, Scott Benson sben...@a-1networks.comwrote: On 11/2/10 1:18 PM, Scott Benson wrote: Is it possible to have a ticket created when I

Re: [rt-users] Using 'local' - failing

Jeff, Double check the name (especially CAPS and other extra letters) of the file you put in local as well as check your code. If the name is the same as in share it WILL execute the local version. Kenn LBNL On Tue, Nov 2, 2010 at 12:49 PM, Jeff Blaine jbla...@kickflop.net wrote: If I want to

[rt-users] Can anyone help a n00b with a scrip?

Hi all, I've installed RT3 again after a long absence, and I'm reminded once again how abysmal my Perl skills are. What I'd like is this: A ticket is opened via email (or whatever), and as a result doesn't have an owner. I'd like an email to go out to everyone who has OwnTicket rights in