Hi,
I am using RT 3.8.7 on Centos 5.3.
Authentication is through Active Directory. RT_Authen_external plugin is
used.
Authentication is working fine. When I try to create a ticket it says
No permission to Display Ticket (No Detail)
In RT_SiteConfig.pm
require "/opt/rt3/local/plugins/RT-
Auth
On Thu, Feb 10, 2011 at 01:02:45PM -0600, Fritz Mahnke wrote:
> Hello, I am looking for a way to stop a user from receiving an email
> notification when they update a ticket by email. In other words, I
> would like to modify the Scrip
>
> "On Correspond Notify Requestors and Ccs with template Corr
Hello,
arround two years ago I had already asked this, but now it is more or
less urgent.
I run IBM eServer with a bunch of Apache VHosts and several customers.
With RT it is not possibel, to run one VHost and have e.g. three
differnt targets like "abuse", "support" and "info" like
I hate to necro an old, dead thread but.. this seems to have come up again..
from two separate people. I did figure out if I edited the advanced section
and added __CommentedOnBy__ I could at least see who the last person was to
comment on a ticket, but here's my current problem:
Helpdesk manager
cii"
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Date: Thu, 10 Feb 201
Hello, I am looking for a way to stop a user from receiving an email
notification when they update a ticket by email. In other words, I
would like to modify the Scrip
"On Correspond Notify Requestors and Ccs with template Correspondence"
so if u...@domain.com is on the Cc list, they do not receiv
Hello,
I'm trying to remember how to make a clickable link (after saving/updating a
ticket) within a comment/reply, etc.
It is something like:
- RT[##], [RT##], RT[###], []
Did it before, I just can't remember.
BTW, ## = ticket number
I'm not referring to the "L
Joe,
I'm curious why you want a report in a User's home page that would show
tickets *requested by other users* because their last name uses the same
letter (ie. CF with A - G). Why not just have a report that shows all
non-resolved tickets for which they are the Requestor? That would certainly
be
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Fabrizio,
Why not a third option? Create a Queue for each SW project, then when the
project is over, just rename the Queue to indicate it now serves as an
"Application Support" Queue to handle *future bugs, enhancements and
Customization requests*? The Queue stays alive and ALL history for all kin
My users would like to have reports on their RT-at-a-Glance page which
would parse out their tickets from several queues into a report grouped
by the requestors initial of their last name.
For example group 1 may be A-F, Group 2 G-K, etc.
I was thinking of having a Custom Field associated with
On Thu, Feb 10, 2011 at 12:21:39PM -0500, Vance Walsh wrote:
>Recently I changed the account creation to be unprivledged.
>Whan an LDAP user who doesn't have an account yet in RT logs in they
> receive this error
>Can't coerce array into hash at
>
> /opt/rt3/local/plugins/RT-Authen
Recently I changed the account creation to be unprivledged.
Also I just Installed RTFM 2.4.3
Whan an LDAP user who doesn't have an account yet in RT logs in they receive
this error
Can't coerce array into hash at
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
line 12
Hello,
I'm new to RT, so apologies for the newbie question.
Right now, my queue's ticket owners are sent emails whenever their tickets
are changed in any way. I'd like our ticket owners to be able to interact
with Requestors/CCs/AdminCCs by simply replying via email.
Right now, we're achieving t
On Thu, Feb 10, 2011 at 11:39:01AM -0500, Narayanaswamy, Nagaraj wrote:
>Hi,
>
>
>
>I was wondering if there is an example out somewhere which shows how to
> add a mailto link or
>something like that in case the user cannot login to RT to even open a
> ticket, may be a mail
>to
Hi,
I was wondering if there is an example out somewhere which shows how to add a
mailto link or something like that in case the user cannot login to RT to even
open a ticket, may be a mail to RT administrator?
Thanks,
On Thu, Feb 10, 2011 at 10:09:45AM -0500, Vance Walsh wrote:
>Yeah the install Doc on the wiki said 2.4.1 I updated the doc to 2.4.3
> and will give it a
>shot.
I didn't realize someone had duplicated the README on the wiki, I've
fixed it to use the versionless download and to point out
Sorry for the duplicate email. Eanted this in the right thread
I can now set permissions etc and build articles. Only issue now is if I
build an article manually I am unable to edit the "Content" Field. I can
change everything else including everything in Basic, Links and Topics.
---
Vance W
I can not set permissions etc and build articles. Only issue now is if I
build an article manually I am unable to edit the "Content" Field. I can
change everything else including everything in Basic, Links and Topics.
---
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Ma
Yeah the install Doc on the wiki said 2.4.1 I updated the doc to 2.4.3 and
will give it a shot.
---
Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.
Kenneth Crocker wrote:
> Try this:
>
> Description: On Correspond Update Due
Kenn:
Thanks! That works exactly the way I need it to.
david
--
IBM i on Power Systems - For when you can't afford to be out of business
I have browsed unuseful much on RT docs & resources: wiki, FAQ etc...
in the RT book i have read that the RT logic and philosophy discourages
creation of queues
that have short lifetime due "users, groups, and queues" are thought to
be stable during time.
I need to manage bug tracking for dif
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