[rt-users] Very high Apache CPU usage after upgrading to 4.0.0

After updating to 4.0.0, apache will sometimes spawn a process that uses 100% cpu usage for a few seconds, and noticeably slows down the entire system. What could be causing this, and what would the best course of action to debug it be? I've tried a clean install (with my custom config, but no pl

Re: [rt-users] Radio button or yes/no custom field

On Fri, May 6, 2011 3:30 pm, Yan Seiner wrote: > I'm using 3.8.1. Is there any way to create a checkbox or a yes/no custom > field with a default to 'no'? > > I just need a checkbox to flag a ticket a certain way. Never mind; found the extension right after I posted. -- If you have eight hours

[rt-users] Radio button or yes/no custom field

I'm using 3.8.1. Is there any way to create a checkbox or a yes/no custom field with a default to 'no'? "Select one value" doesn't do it as it always presents a third choice '-' and the window is 5 lines. The autocomplete doesn't quite do it. I just need a checkbox to flag a ticket a certain wa

Re: [rt-users] 4.0 Upgrade error

On 05/06/2011 04:58 PM, Voity, Michael T. wrote: > I went back and re-did my install into the /opt/rt3 > > went better this time and got to upgrade db... > > now when i bounced the htttpd i get this error: > > Can't load Perl file: /opt/rt3/bin/webmux.pl > > The file is there... > > odd? Ple

Re: [rt-users] 4.0 Upgrade error

I went back and re-did my install into the /opt/rt3 went better this time and got to upgrade db... now when i bounced the htttpd i get this error: Can't load Perl file: /opt/rt3/bin/webmux.pl The file is there... odd? On Fri, May 6, 2011 at 4:39 PM, Alex Vandiver wrote: > On Fri, 2011-05-0

Re: [rt-users] 4.0 Upgrade error

On Fri, 2011-05-06 at 16:26 -0400, Voity, Michael T. wrote: > Well I got a little bit farther... > > Now i got this error message... The solution to this, among other things, is documented in docs/UPGRADING-4.0 Please read the general upgrading instructions in README, as well as docs/UPGRADING-4

Re: [rt-users] 4.0 Upgrade error

Drop RTFM from @Plugins. On Sat, May 7, 2011 at 12:26 AM, Voity, Michael T. wrote: > Well I got a little bit farther... > > Now i got this error message... > > [Fri May  6 20:23:39 2011] [crit]: Can't locate RT/FM.pm in @INC (@INC > contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib > /usr

Re: [rt-users] 4.0 Upgrade error

Well I got a little bit farther... Now i got this error message... [Fri May 6 20:23:39 2011] [crit]: Can't locate RT/FM.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/

Re: [rt-users] 4.0 Upgrade error

Verify the database settings in /opt/rt4/etc/RT_SiteConfig.pm are correct. You can probably just copy your old RT_SiteConfig.pm from your rt3 installation. /Johan -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behal

[rt-users] 4.0 Upgrade error

Hello, I have been following the recent threads on the 4.0 upgrade. It looks as if that the system I run will not fall into the bugs that everyone else has found. I did however get this error when trying to upgrade the database: DBI connect('dbname=rt4;host=localhost','rt_user',...) failed: Ac

Re: [rt-users] HTTP/HTTPS bug in 4.0?

Hi, First, apparently I typed it wrong in the config.(added the 'd' to it). The Wiki (http://requesttracker.wikia.com/wiki/ManualInstallation) says " $WebBaseURL = "http://not.configured:80 "; A variable used to help RT construct URLs

[rt-users] rich mail format is enabled, but it does not display the color change of fonts or images in the mails

Good Day I have been fiddling with Request Tracker RT 3.8.7 on fedora core 13, for a while and I have a minor problem that seems to be on the configuration side of things. I have installed the rt3 with yum from the fedora repos, so all options are the default, I have configured the sendm

[rt-users] ticket depends on external URI

Hi, i have two RT 3.8.8 instances running on two different servers with ip such as 10.20.130.10 and 10.20.130.11 the first RT has Set($Organization, 'serverone.mydomain') Set($WebBaseURL, 'http://serverone.mydomain') the second RT has Set($Organization, "servertwo.mydomain')

Re: [rt-users] Time fields in days

Hi! Thanks for the info Kenneth i will look into it further. Joosep On Thu, May 5, 2011 at 5:43 PM, Kenneth Crocker wrote: > Joosep, > > I would think the DB changes ARE necessary. If you don't define the field > with 3 decimal positions, then it would always round up or down and you'd > gain/

Re: [rt-users] HTTP/HTTPS bug in 4.0?

Hi, Set WebDomain, WebPath and WebPort properly. In simple case (like yours) you shouldn't set WebBaseURL (it's WebBaseURL, not WebBasedURL). Don't know what you found on the wiki, but information is probably out of date. On Fri, May 6, 2011 at 5:17 PM, Mike Johnson wrote: > Hi everyone, > > I n

Re: [rt-users] HTTP/HTTPS bug in 4.0?

Hi everyone, I notice this in our 3.8.10 instance of RT as well. Our redirection of all traffic to https picks it up and you continue to browse on port 443. Ruslan mentions that it is a config issue, Searching the Wiki and RT_Config.pm, I found that Set($WebBasedURL, 'https://yourrtinstance.com

Re: [rt-users] Watched queues

I gather each work group are admin cc on their queue, If this is the case then try AdminCc.id = '__CurrentUser__' Regards; Roy > -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Yan Seiner > Sent: 05 May

Re: [rt-users] problems upgrading to 4.0.0 from 3.8.10

On Thu, May 5, 2011 at 4:27 PM, Robert Wysocki wrote: > Dnia 2011-04-29, pią o godzinie 20:49 +0400, Ruslan Zakirov pisze: >> Hello, >> >> We've reproduced this problem with BasedOn column. Patch is ready, >> however still need some testing. Failure is not critical. People >> either would have to

Re: [rt-users] HTTP/HTTPS bug in 4.0?

I believe it's a config issue too. sunnavy On 11-05-05 06:02, Ruslan Zakirov wrote: > Check rt config through the web UI. > > Regards, Ruslan. From phone. > 05.05.2011 3:56 пользователь "Lars Braeuer" написал: > > Hi, > > > > are you talking about the "More about the requestors" section when vi