Re: [rt-users] Could not load valid user

Kevin, Yep. Wrong syntax. Now that I look at it, I don't really need to set it at all because I believe RT defaults to "UnPrivileged" when adding a new user automatically. Kenn LBNL On Thu, Jun 9, 2011 at 12:15 PM, Kevin Falcone wrote: > On Thu, Jun 09, 2011 at 12:01:42PM -0700, Kenneth Crocker

Re: [rt-users] Could not load valid user

On Thu, Jun 09, 2011 at 01:48:06PM -0400, Eric Stoycon wrote: > > [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object > (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) > [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object > (/opt/rt3/bin/../lib/RT/Princi

Re: [rt-users] Could not load valid user

On Thu, Jun 09, 2011 at 12:01:42PM -0700, Kenneth Crocker wrote: >Set($SenderMustExistInExternalDatabase, 1); This config options doesn't exist in the 3.8 codebase. >Set($ValidateUserEmailAddresses, 1); > >Set($AutoCreate, [Privileged , 0]); I think you're getting lucky there, that'

Re: [rt-users] Could not load valid user

Eric, This is what we do and it works: *Set($SenderMustExistInExternalDatabase, 1);* *Set($ValidateUserEmailAddresses, 1);* *Set($AutoCreate, [Privileged , 0]);* and for our LDAP confiuration: *Set($AutoCreateNonExternalUsers, 1); *Now, for all this to work, you have to make sure that you a

[rt-users] RT 3.8: questions on Kerberos, LDAP, and guest account setup

I was able to successfully configure RT and Apache to use Kerberos for authentication, roughly as shown below. However, now I'm somewhat concerned about the lack of authentication in rt-mailgate(1) (Debian Bug#615890 [1].) Somehow, I feel that this issue co

Re: [rt-users] Could not load valid user

Kevin, I fixed the syntax of that entry. It is still failing Here is the revelent log section [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322) [Thu Jun 9 17:41:44 2011] [crit]: HasRight called with no valid object (/opt/

Re: [rt-users] Could not load valid user

On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote: > Greetings everyone, > > > I've been strugging with this weeoe for a few days and frankly I am stumped. > Here is the situation. I need to users who are not in the RT users table to > have the ability to reply to a ticket via email.

[rt-users] Could not load valid user

Greetings everyone, I've been strugging with this weeoe for a few days and frankly I am stumped. Here is the situation. I need to users who are not in the RT users table to have the ability to reply to a ticket via email. I've gone though the mail list and tried several of the suggestions I fo

Re: [rt-users] Ldap Import and Groups

On Thu, Jun 09, 2011 at 05:06:15PM +0100, Giuseppe Sollazzo wrote: >Hi there, >I've tried the ldap import script which run smoothly except for one thing: > the users weren't >put in the group specified. The documentation could use some revising it seems setting LDAPSkipAutogeneratedGr

Re: [rt-users] Can I "give" someone a saved search?

Howard, Save the Search as a "group search" that *the person is a member of*. It will be available automatically for any member in that group. You can also make yourself a member of a group he is in and save it as a group search for that group.Either way, they can now see and use the search. Kenn

[rt-users] Ldap Import and Groups

Hi there, I've tried the ldap import script which run smoothly except for one thing: the users weren't put in the group specified. As far as I understood, #The Group new users belong to (optional) #All new users will belong to the 'Imported from LDAP' group #You can change the name of this gro

[rt-users] A fix which may be relevant if you are processing bounces in RT

Quoting from Add IgnoreSubjectTicketForQueues config option and behaviour This adds the ability to configure a set of queues for which the ticket number found in the subject tag of incoming emails is ignored, forcing new

Re: [rt-users] error while accessing user or group pages

On Thu, Jun 09, 2011 at 04:14:36AM +0100, Asanka Gunasekera wrote: >Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I > try to get in to the >group or users web page I am getting following error in the browser Ah, great. We've been hoping you would tell us your RT

Re: [rt-users] Can I "give" someone a saved search?

hmm..how about creating a dashboard for the user/group? On Thu, Jun 9, 2011 at 3:21 PM, Howard Jones wrote: > Is there a way in RT (3.8) to develop a saved search/report and then > hand it over to a user? I don't want them all to end up in the global > list of saved searches, really... > > Is it

[rt-users] Can I "give" someone a saved search?

Is there a way in RT (3.8) to develop a saved search/report and then hand it over to a user? I don't want them all to end up in the global list of saved searches, really... Is it just a case of mailing them the contents of the Advanced search tab, or is there a more elegant way? Thanks in advance

Re: [rt-users] RT4.0 and fetchmail

Hi Rob, thank you for your fast response! I was able to solve my problem! :) It was my fault not to notice that our mailserver runs under Windows and that its domain is different from the domain of the email adresses. So fetchmail tried to assign the mailserver domain to the username of the user

Re: [rt-users] RT4.0 and fetchmail

On Thu, Jun 9, 2011 at 10:22, declaya wrote: > > Hi all, > > I'm currently just a step away from getting RT to work perfectly. > The only thing I don't understand is why fetchmail does not forward my > emails to rt-mailgate. > Fetchmail is able to transfer the emails from our mailserver to Ubuntu

Re: [rt-users] Problem with aging tickets

Rithy: Create a script that run via cron , which looks for tickets in a particular status and if the last update was over 5 days , then get the scripts to resolve the ticket. Over here we added a new status 'completed', once we think the issue is fixed we ask the customer to confirm if they fee

[rt-users] RT4.0 and fetchmail

Hi all, I'm currently just a step away from getting RT to work perfectly. The only thing I don't understand is why fetchmail does not forward my emails to rt-mailgate. Fetchmail is able to transfer the emails from our mailserver to Ubuntu 10.04, where RT is running, but then it does nothing els