Re: [rt-users] iCAL error on screen
Same iussue here best regards john s. -- View this message in context: http://old.nabble.com/iCAL-error-on-screen-tp31405431p32324386.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Reduce RAM usage of mysql and apache on RT install 1GB Ram vps
Hi, We have about 20 users and I have access to a virtual server with 1GB ram. I notice we are running out of memory. Any suggestions on how to reduce the memory requirements would be appreciated. Here are the packages for apache and mysql also the mods-enabled for apache. please let me know if you need the apache2.conf or the my.conf We run on Debian Squeeze dpkg -l|grep apache2 ii apache2 2.2.16-6+squeeze1 Apache HTTP Server metapackage ii apache2-mpm-worker 2.2.16-6+squeeze1 Apache HTTP Server - high speed threaded model ii apache2-utils 2.2.16-6+squeeze1 utility programs for webservers ii apache2.2-bin 2.2.16-6+squeeze1 Apache HTTP Server common binary files ii apache2.2-common2.2.16-6+squeeze1 Apache HTTP Server common files ii libapache2-mod-perl22.0.4-7 Integration of perl with the Apache2 web server ii libapache2-reload-perl 0.10-2 Reload Perl modules when changed on disk dpkg -l|grep mysql ii libdbd-mysql-perl 4.016-1 Perl5 database interface to the MySQL database ii libmysqlclient165.1.49-3 MySQL database client library ii mysql-client-5.15.1.49-3 MySQL database client binaries ii mysql-common5.1.49-3 MySQL database common files, e.g. /etc/mysql/my.cnf ii mysql-server5.1.49-3 MySQL database server (metapackage depending on the latest version) ii mysql-server-5.15.1.49-3 MySQL database server binaries and system database setup ii mysql-server-core-5.1 5.1.49-3 MySQL database server binaries /etc/apache2/mods-enabled# ls -l total 0 lrwxrwxrwx 1 root root 28 May 18 18:00 alias.conf - ../mods-available/alias.conf lrwxrwxrwx 1 root root 28 May 18 18:00 alias.load - ../mods-available/alias.load lrwxrwxrwx 1 root root 33 May 18 18:00 auth_basic.load - ../mods-available/auth_basic.load lrwxrwxrwx 1 root root 33 May 18 18:00 authn_file.load - ../mods-available/authn_file.load lrwxrwxrwx 1 root root 36 May 18 18:00 authz_default.load - ../mods-available/authz_default.load lrwxrwxrwx 1 root root 38 May 18 18:00 authz_groupfile.load - ../mods-available/authz_groupfile.load lrwxrwxrwx 1 root root 33 May 18 18:00 authz_host.load - ../mods-available/authz_host.load lrwxrwxrwx 1 root root 33 May 18 18:00 authz_user.load - ../mods-available/authz_user.load lrwxrwxrwx 1 root root 32 May 18 18:00 autoindex.conf - ../mods-available/autoindex.conf lrwxrwxrwx 1 root root 32 May 18 18:00 autoindex.load - ../mods-available/autoindex.load lrwxrwxrwx 1 root root 27 May 18 18:00 cgid.conf - ../mods-available/cgid.conf lrwxrwxrwx 1 root root 27 May 18 18:00 cgid.load - ../mods-available/cgid.load lrwxrwxrwx 1 root root 30 May 18 18:00 deflate.conf - ../mods-available/deflate.conf lrwxrwxrwx 1 root root 30 May 18 18:00 deflate.load - ../mods-available/deflate.load lrwxrwxrwx 1 root root 26 May 18 18:00 dir.conf - ../mods-available/dir.conf lrwxrwxrwx 1 root root 26 May 18 18:00 dir.load - ../mods-available/dir.load lrwxrwxrwx 1 root root 26 May 18 18:00 env.load - ../mods-available/env.load lrwxrwxrwx 1 root root 27 May 18 18:00 mime.conf - ../mods-available/mime.conf lrwxrwxrwx 1 root root 27 May 18 18:00 mime.load - ../mods-available/mime.load lrwxrwxrwx 1 root root 34 May 18 18:00 negotiation.conf - ../mods-available/negotiation.conf lrwxrwxrwx 1 root root 34 May 18 18:00 negotiation.load - ../mods-available/negotiation.load lrwxrwxrwx 1 root root 27 May 18 18:11 perl.load - ../mods-available/perl.load lrwxrwxrwx 1 root root 33 May 18 18:00 reqtimeout.conf - ../mods-available/reqtimeout.conf lrwxrwxrwx 1 root root 33 May 18 18:00 reqtimeout.load - ../mods-available/reqtimeout.load lrwxrwxrwx 1 root root 31 May 18 18:00 setenvif.conf - ../mods-available/setenvif.conf lrwxrwxrwx 1 root root 31 May 18 18:00 setenvif.load - ../mods-available/setenvif.load lrwxrwxrwx 1 root root 29 May 18 18:00 status.conf - ../mods-available/status.conf lrwxrwxrwx 1 root root 29 May 18 18:00 status.load - ../mods-available/status.load RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] prevent external users to be owners
Hi, Is there anyway to prevent external users from being owners of tickets? Thanks, Gilbert. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Error, couldn't load 0 from the users database
Hello all, We are having a problem with our RT install, after a few years of almost flawless service, today we noticed that emails weren't being sent. We are using version 3.4.5, on Linux (FC4, MySQL 4.1). The web interface works just fine, we can login, create/modify/close tickets, etc, but no emails are sent. There is no apparent problem with the machine or the MySQL database, and this is what appears on the RT log: [Wed Aug 24 12:23:50 2011] [err]: Couldn't load 0 from the users database. (/opt/rt3/lib/RT/CurrentUser.pm:146) [Wed Aug 24 12:23:50 2011] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt3/lib/RT/Principal_Overlay.pm line 425. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'R' at line 1 at /usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 505. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: RT::Handle=HASH(0x80c27d90) couldn't execute the query 'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers ... And them a few lines of failed SQL syntax erros and failed querys. We browsed the users table, user ID 0 is there, no problem. A MySQL check_table didn't returned any errors. The only thing we saw that seemed strange was that there is reference to a user 1 on the LastUpdatedBy field, but there is no user 1 id. Any thoughts on this ? -- Francisco Amaro Email: fam...@gmail.com RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] prevent external users to be owners
On 08/24/2011 08:44 AM, Gilbert Rebeiro wrote: Is there anyway to prevent external users from being owners of tickets? Don't grant Everyone or Unprivileged the OwnTicket right. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] prevent external users to be owners
On Wed, Aug 24, 2011 at 08:44:10AM -0400, Gilbert Rebeiro wrote: Is there anyway to prevent external users from being owners of tickets? Don't grant them the OwnTicket right. You probably gave it to Everyone instead of a selected group of users. -kevin pgpb2FVbQrnZ2.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Reduce RAM usage of mysql and apache on RT install 1GB Ram vps
On Wed, Aug 24, 2011 at 08:42:48AM -0400, Gilbert Rebeiro wrote: We have about 20 users and I have access to a virtual server with 1GB ram. I notice we are running out of memory. Any suggestions on how to reduce the memory requirements would be appreciated. You could tune mysql down, and tune apache to only have 2 or 3 children, but the admin time spent doing that is worth way more than 1G of RAM these days. If you do tune it down, you'll be trading database performance and making RT really slow. -kevin Here are the packages for apache and mysql also the mods-enabled for apache. please let me know if you need the apache2.conf or the my.conf We run on Debian Squeeze dpkg -l|grep apache2 ii apache2 2.2.16-6+squeeze1 Apache HTTP Server metapackage ii apache2-mpm-worker 2.2.16-6+squeeze1 Apache HTTP Server - high speed threaded model ii apache2-utils 2.2.16-6+squeeze1 utility programs for webservers ii apache2.2-bin 2.2.16-6+squeeze1 Apache HTTP Server common binary files ii apache2.2-common2.2.16-6+squeeze1 Apache HTTP Server common files ii libapache2-mod-perl22.0.4-7 Integration of perl with the Apache2 web server ii libapache2-reload-perl 0.10-2 Reload Perl modules when changed on disk dpkg -l|grep mysql ii libdbd-mysql-perl 4.016-1 Perl5 database interface to the MySQL database ii libmysqlclient165.1.49-3 MySQL database client library ii mysql-client-5.15.1.49-3 MySQL database client binaries ii mysql-common5.1.49-3 MySQL database common files, e.g. /etc/mysql/my.cnf ii mysql-server5.1.49-3 MySQL database server (metapackage depending on the latest version) ii mysql-server-5.15.1.49-3 MySQL database server binaries and system database setup ii mysql-server-core-5.1 5.1.49-3 MySQL database server binaries /etc/apache2/mods-enabled# ls -l total 0 lrwxrwxrwx 1 root root 28 May 18 18:00 alias.conf - ../mods-available/alias.conf lrwxrwxrwx 1 root root 28 May 18 18:00 alias.load - ../mods-available/alias.load lrwxrwxrwx 1 root root 33 May 18 18:00 auth_basic.load - ../mods-available/auth_basic.load lrwxrwxrwx 1 root root 33 May 18 18:00 authn_file.load - ../mods-available/authn_file.load lrwxrwxrwx 1 root root 36 May 18 18:00 authz_default.load - ../mods-available/authz_default.load lrwxrwxrwx 1 root root 38 May 18 18:00 authz_groupfile.load - ../mods-available/authz_groupfile.load lrwxrwxrwx 1 root root 33 May 18 18:00 authz_host.load - ../mods-available/authz_host.load lrwxrwxrwx 1 root root 33 May 18 18:00 authz_user.load - ../mods-available/authz_user.load lrwxrwxrwx 1 root root 32 May 18 18:00 autoindex.conf - ../mods-available/autoindex.conf lrwxrwxrwx 1 root root 32 May 18 18:00 autoindex.load - ../mods-available/autoindex.load lrwxrwxrwx 1 root root 27 May 18 18:00 cgid.conf - ../mods-available/cgid.conf lrwxrwxrwx 1 root root 27 May 18 18:00 cgid.load - ../mods-available/cgid.load lrwxrwxrwx 1 root root 30 May 18 18:00 deflate.conf - ../mods-available/deflate.conf lrwxrwxrwx 1 root root 30 May 18 18:00 deflate.load - ../mods-available/deflate.load lrwxrwxrwx 1 root root 26 May 18 18:00 dir.conf - ../mods-available/dir.conf lrwxrwxrwx 1 root root 26 May 18 18:00 dir.load - ../mods-available/dir.load lrwxrwxrwx 1 root root 26 May 18 18:00 env.load - ../mods-available/env.load lrwxrwxrwx 1 root root 27 May 18 18:00 mime.conf - ../mods-available/mime.conf lrwxrwxrwx 1 root root 27 May 18 18:00 mime.load - ../mods-available/mime.load lrwxrwxrwx 1 root root 34 May 18 18:00 negotiation.conf - ../mods-available/negotiation.conf lrwxrwxrwx 1 root root 34 May 18 18:00 negotiation.load - ../mods-available/negotiation.load lrwxrwxrwx 1 root root 27 May 18 18:11 perl.load - ../mods-available/perl.load lrwxrwxrwx 1 root root 33 May 18 18:00 reqtimeout.conf - ../mods-available/reqtimeout.conf lrwxrwxrwx 1 root root 33 May 18 18:00 reqtimeout.load - ../mods-available/reqtimeout.load lrwxrwxrwx 1 root root 31 May 18 18:00 setenvif.conf - ../mods-available/setenvif.conf lrwxrwxrwx 1 root root 31 May 18 18:00 setenvif.load - ../mods-available/setenvif.load lrwxrwxrwx 1 root root 29 May 18 18:00 status.conf - ../mods-available/status.conf lrwxrwxrwx 1 root root 29 May 18 18:00 status.load - ../mods-available/status.load RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 pgplShUO2UmP0.pgp Description: PGP signature RT Training Sessions
Re: [rt-users] Error, couldn't load 0 from the users database
On Wed, Aug 24, 2011 at 02:32:10PM +0100, Francisco Amaro wrote: Hello all, We are having a problem with our RT install, after a few years of almost flawless service, today we noticed that emails weren't being sent. We are using version 3.4.5, on Linux (FC4, MySQL 4.1). The web interface works just fine, we can login, create/modify/close tickets, etc, but no emails are sent. There is no apparent problem with the machine or the MySQL database, and this is what appears on the RT log: [Wed Aug 24 12:23:50 2011] [err]: Couldn't load 0 from the users database. (/opt/rt3/lib/RT/CurrentUser.pm:146) [Wed Aug 24 12:23:50 2011] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt3/lib/RT/Principal_Overlay.pm line 425. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'R' at line 1 at /usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 505. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: RT::Handle=HASH(0x80c27d90) couldn't execute the query 'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers ... And them a few lines of failed SQL syntax erros and failed querys. We browsed the users table, user ID 0 is there, no problem. A MySQL check_table didn't returned any errors. The only thing we saw that seemed strange was that there is reference to a user 1 on the LastUpdatedBy field, but there is no user 1 id. I'm not aware of an RT version that had a User ID 0. Sounds like someone renumbered your RT_System user manually in the database, or that you have database corruption. You can try taking a backup and fixing this manually, but if it is corruption, there may be other problems. -kevin pgpKXMaYLAgmi.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Reduce RAM usage of mysql and apache on RT install 1GB Ram vps
Understood, I have upgraded the memory to 2GB. Let's see how it works. On 24/08/2011 9:35 AM, Kevin Falcone wrote: On Wed, Aug 24, 2011 at 08:42:48AM -0400, Gilbert Rebeiro wrote: We have about 20 users and I have access to a virtual server with 1GB ram. I notice we are running out of memory. Any suggestions on how to reduce the memory requirements would be appreciated. You could tune mysql down, and tune apache to only have 2 or 3 children, but the admin time spent doing that is worth way more than 1G of RAM these days. If you do tune it down, you'll be trading database performance and making RT really slow. -kevin Here are the packages for apache and mysql also the mods-enabled for apache. please let me know if you need the apache2.conf or the my.conf We run on Debian Squeeze dpkg -l|grep apache2 ii apache2 2.2.16-6+squeeze1 Apache HTTP Server metapackage ii apache2-mpm-worker 2.2.16-6+squeeze1 Apache HTTP Server - high speed threaded model ii apache2-utils 2.2.16-6+squeeze1 utility programs for webservers ii apache2.2-bin 2.2.16-6+squeeze1 Apache HTTP Server common binary files ii apache2.2-common2.2.16-6+squeeze1 Apache HTTP Server common files ii libapache2-mod-perl22.0.4-7 Integration of perl with the Apache2 web server ii libapache2-reload-perl 0.10-2 Reload Perl modules when changed on disk dpkg -l|grep mysql ii libdbd-mysql-perl 4.016-1 Perl5 database interface to the MySQL database ii libmysqlclient165.1.49-3 MySQL database client library ii mysql-client-5.15.1.49-3 MySQL database client binaries ii mysql-common5.1.49-3 MySQL database common files, e.g. /etc/mysql/my.cnf ii mysql-server5.1.49-3 MySQL database server (metapackage depending on the latest version) ii mysql-server-5.15.1.49-3 MySQL database server binaries and system database setup ii mysql-server-core-5.1 5.1.49-3 MySQL database server binaries /etc/apache2/mods-enabled# ls -l total 0 lrwxrwxrwx 1 root root 28 May 18 18:00 alias.conf - ../mods-available/alias.conf lrwxrwxrwx 1 root root 28 May 18 18:00 alias.load - ../mods-available/alias.load lrwxrwxrwx 1 root root 33 May 18 18:00 auth_basic.load - ../mods-available/auth_basic.load lrwxrwxrwx 1 root root 33 May 18 18:00 authn_file.load - ../mods-available/authn_file.load lrwxrwxrwx 1 root root 36 May 18 18:00 authz_default.load - ../mods-available/authz_default.load lrwxrwxrwx 1 root root 38 May 18 18:00 authz_groupfile.load - ../mods-available/authz_groupfile.load lrwxrwxrwx 1 root root 33 May 18 18:00 authz_host.load - ../mods-available/authz_host.load lrwxrwxrwx 1 root root 33 May 18 18:00 authz_user.load - ../mods-available/authz_user.load lrwxrwxrwx 1 root root 32 May 18 18:00 autoindex.conf - ../mods-available/autoindex.conf lrwxrwxrwx 1 root root 32 May 18 18:00 autoindex.load - ../mods-available/autoindex.load lrwxrwxrwx 1 root root 27 May 18 18:00 cgid.conf - ../mods-available/cgid.conf lrwxrwxrwx 1 root root 27 May 18 18:00 cgid.load - ../mods-available/cgid.load lrwxrwxrwx 1 root root 30 May 18 18:00 deflate.conf - ../mods-available/deflate.conf lrwxrwxrwx 1 root root 30 May 18 18:00 deflate.load - ../mods-available/deflate.load lrwxrwxrwx 1 root root 26 May 18 18:00 dir.conf - ../mods-available/dir.conf lrwxrwxrwx 1 root root 26 May 18 18:00 dir.load - ../mods-available/dir.load lrwxrwxrwx 1 root root 26 May 18 18:00 env.load - ../mods-available/env.load lrwxrwxrwx 1 root root 27 May 18 18:00 mime.conf - ../mods-available/mime.conf lrwxrwxrwx 1 root root 27 May 18 18:00 mime.load - ../mods-available/mime.load lrwxrwxrwx 1 root root 34 May 18 18:00 negotiation.conf - ../mods-available/negotiation.conf lrwxrwxrwx 1 root root 34 May 18 18:00 negotiation.load - ../mods-available/negotiation.load lrwxrwxrwx 1 root root 27 May 18 18:11 perl.load - ../mods-available/perl.load lrwxrwxrwx 1 root root 33 May 18 18:00 reqtimeout.conf - ../mods-available/reqtimeout.conf lrwxrwxrwx 1 root root 33 May 18 18:00 reqtimeout.load - ../mods-available/reqtimeout.load lrwxrwxrwx 1 root root 31 May 18 18:00 setenvif.conf - ../mods-available/setenvif.conf lrwxrwxrwx 1 root root 31 May 18 18:00 setenvif.load - ../mods-available/setenvif.load lrwxrwxrwx 1 root root 29 May 18 18:00 status.conf - ../mods-available/status.conf lrwxrwxrwx 1 root root 29 May 18 18:00 status.load - ../mods-available/status.load RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions
[rt-users] RT External Auth and uid problem
Hello,
I installed External Auth, Works ok, but I have a problem with my users.
There's +5.000 users in LDAP that I need allow use of RT, but now I
realized that RT does not allow create users with numbers in field
Name. So, all my users have numbers in uid attribute in LDAP. I
don't have a field with Jdoe as uid , but uid=00112245, and cn= John
Doe, mail=john...@example.com .
##RELEVANT PARTS OF MY CONFIG###
Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged = 1});
MAP TO ATTRIBUTES#
'attr_match_list'
= [ 'Name', 'EmailAddress', 'RealName'],
# The mapping of
RT attributes on to LDAP attributes
'attr_map'
= { 'Name' = 'uid', 'EmailAddress' = 'mail', 'RealName' = 'cn',
'ExternalAuthId' = 'uid' }
In the extension ExternalAuth I changed all the strings Name for
NickName and seems work, but I still cant't create users.
I thought a solution creating a local/lib overlay for create a user with
NickName to use as uid number, and keep RealName for cn, and
EmailAdddress for mail.
What function in lib is used to create the users? Can you give me some
tips?
Thanks for your help,
Luciano Silva
luci...@cpd.ufrgs.br
RT Training Sessions (http://bestpractical.com/services/training.html)
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* San Francisco, CA, USA October 18 19, 2011
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* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Error, couldn't load 0 from the users database
Hello Kevin And a user id 1, is there one ? Could it be that someone/something changed that, a 1 to 0 ? I've already asked around, and the usual suspects all say that didn't change anything, and the logs agree with them... Where is the result from the user 0 fields: mysql select * from Users - WHERE id=0 - ; ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ | id | Name | Password | Comments | Signature | EmailAddress | FreeformContactInfo | Organization | RealName | NickName | Lang | EmailEncoding | WebEncoding | ExternalContactInfoId | ContactInfoSystem | ExternalAuthId | AuthSystem | Gecos | HomePhone | WorkPhone | MobilePhone | PagerPhone | Address1 | Address2 | City | State | Zip | Country | Timezone | PGPKey | Creator | Created | LastUpdatedBy | LastUpdated | ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ | 0 | RT_System | *NO-PASSWORD* | Do not delete or modify this user. It is integral to RT's internal database structures | NULL | NULL | NULL| NULL | The RT System itself | NULL | NULL | NULL | NULL| NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL| NULL | NULL | NULL | NULL | NULL | NULL | NULL| NULL | NULL | 1 | 2006-03-10 17:33:35 | 1 | 2006-03-10 17:33:35 | ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ 1 row in set (0.00 sec) The user fields seem correct, the comments, the creation time, etc. But they refer to a user id 1, that is not on the table anymore. I'm restoring yesterdays backup on another machine, but given the timelines it probably has the same error. That means getting the tape from two days ago, which is going to take some more time... On Wed, Aug 24, 2011 at 2:48 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Aug 24, 2011 at 02:32:10PM +0100, Francisco Amaro wrote: Hello all, We are having a problem with our RT install, after a few years of almost flawless service, today we noticed that emails weren't being sent. We are using version 3.4.5, on Linux (FC4, MySQL 4.1). The web interface works just fine, we can login, create/modify/close tickets, etc, but no emails are sent. There is no apparent problem with the machine or the MySQL database, and this is what appears on the RT log: [Wed Aug 24 12:23:50 2011] [err]: Couldn't load 0 from the users database. (/opt/rt3/lib/RT/CurrentUser.pm:146) [Wed Aug 24 12:23:50 2011] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt3/lib/RT/Principal_Overlay.pm line 425. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'R' at line 1 at /usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 505. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: RT::Handle=HASH(0x80c27d90) couldn't execute the query 'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMembers ... And them a few lines of failed SQL syntax erros and failed querys. We browsed the users table, user ID 0 is there, no problem. A MySQL check_table didn't returned any errors. The
Re: [rt-users] RT External Auth and uid problem
On Wed, Aug 24, 2011 at 10:54:22AM -0300, Luciano Ernesto da Silva wrote:
'attr_match_list'
= [
'Name', 'EmailAddress', 'RealName'],
# The mapping of
RT attributes on to
LDAP attributes
'attr_map'
= {
'Name' = 'uid', 'EmailAddress' = 'mail', 'RealName' = 'cn',
'ExternalAuthId' = 'uid' }
In the extension ExternalAuth I changed all the strings Name for
NickName and seems work,
but I still cant't create users.
Do you meant you literally replaced all occurrences of Name with
NickName in the extension? That will never work.
If you have a non-numeric field, just fix attr_map so that Name =
'non_numeric_ldap_field'
Also, you almost certainly don't want attr_match_list to consider
RealName to be unique. That would mean that you can't have two users
in RT with the name Kevin Falcone since the extension will try to
resolve them to the same AD user.
-kevin
I thought a solution creating a local/lib overlay for create a user with
NickName to use as
uid number, and keep RealName for cn, and EmailAdddress for mail.
What function in lib is used to create the users? Can you give me some
tips?
Thanks for your help,
Luciano Silva
[1]luci...@cpd.ufrgs.br
References
Visible links
1. mailto:luci...@cpd.ufrgs.br
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA ? September 26 27, 2011
* San Francisco, CA, USA ? October 18 19, 2011
* Washington DC, USA ? October 31 November 1, 2011
* Melbourne VIC, Australia ? November 28 29, 2011
* Barcelona, Spain ? November 28 29, 2011
pgp3LqXHcjzQT.pgp
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Error, couldn't load 0 from the users database
On Wed, Aug 24, 2011 at 03:07:46PM +0100, Francisco Amaro wrote: And a user id 1, is there one ? Could it be that someone/something changed that, a 1 to 0 ? I've already asked around, and the usual suspects all say that didn't change anything, and the logs agree with them... The RT_System user should have an id of 1. Since LastUpdated isn't updated, this means any change happened at the DB level, or via corruption. -kevin Where is the result from the user 0 fields: mysql select * from Users - WHERE id=0 - ; ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ | id | Name | Password | Comments | Signature | EmailAddress | FreeformContactInfo | Organization | RealName | NickName | Lang | EmailEncoding | WebEncoding | ExternalContactInfoId | ContactInfoSystem | ExternalAuthId | AuthSystem | Gecos | HomePhone | WorkPhone | MobilePhone | PagerPhone | Address1 | Address2 | City | State | Zip | Country | Timezone | PGPKey | Creator | Created | LastUpdatedBy | LastUpdated | ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ | 0 | RT_System | *NO-PASSWORD* | Do not delete or modify this user. It is integral to RT's internal database structures | NULL | NULL | NULL | NULL | The RT System itself | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | 1 | 2006-03-10 17:33:35 | 1 | 2006-03-10 17:33:35 | ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ 1 row in set (0.00 sec) The user fields seem correct, the comments, the creation time, etc. But they refer to a user id 1, that is not on the table anymore. I'm restoring yesterdays backup on another machine, but given the timelines it probably has the same error. That means getting the tape from two days ago, which is going to take some more time... On Wed, Aug 24, 2011 at 2:48 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Wed, Aug 24, 2011 at 02:32:10PM +0100, Francisco Amaro wrote: Hello all, We are having a problem with our RT install, after a few years of almost flawless service, today we noticed that emails weren't being sent. We are using version 3.4.5, on Linux (FC4, MySQL 4.1). The web interface works just fine, we can login, create/modify/close tickets, etc, but no emails are sent. There is no apparent problem with the machine or the MySQL database, and this is what appears on the RT log: [Wed Aug 24 12:23:50 2011] [err]: Couldn't load 0 from the users database. (/opt/rt3/lib/RT/CurrentUser.pm:146) [Wed Aug 24 12:23:50 2011] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt3/lib/RT/Principal_Overlay.pm line 425. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'R' at line 1 at /usr/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 505. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: RT::Handle=HASH(0x80c27d90) couldn't execute the query 'SELECT ACL.id from ACL, Groups, Principals,
Re: [rt-users] Error, couldn't load 0 from the users database
Thanks Kevin, it was exactly that, I changed the ID from 0 to 1 and everything seems to be working now. On Wed, Aug 24, 2011 at 3:18 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Aug 24, 2011 at 03:07:46PM +0100, Francisco Amaro wrote: And a user id 1, is there one ? Could it be that someone/something changed that, a 1 to 0 ? I've already asked around, and the usual suspects all say that didn't change anything, and the logs agree with them... The RT_System user should have an id of 1. Since LastUpdated isn't updated, this means any change happened at the DB level, or via corruption. -kevin Where is the result from the user 0 fields: mysql select * from Users - WHERE id=0 - ; ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ | id | Name | Password | Comments | Signature | EmailAddress | FreeformContactInfo | Organization | RealName | NickName | Lang | EmailEncoding | WebEncoding | ExternalContactInfoId | ContactInfoSystem | ExternalAuthId | AuthSystem | Gecos | HomePhone | WorkPhone | MobilePhone | PagerPhone | Address1 | Address2 | City | State | Zip | Country | Timezone | PGPKey | Creator | Created | LastUpdatedBy | LastUpdated | ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ | 0 | RT_System | *NO-PASSWORD* | Do not delete or modify this user. It is integral to RT's internal database structures | NULL | NULL | NULL | NULL | The RT System itself | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | 1 | 2006-03-10 17:33:35 | 1 | 2006-03-10 17:33:35 | ++---+---++---+--+-+--+--+--+--+---+-+---+---+++---+---+---+-++--+--+--+---+--+-+--++-+-+---+-+ 1 row in set (0.00 sec) The user fields seem correct, the comments, the creation time, etc. But they refer to a user id 1, that is not on the table anymore. I'm restoring yesterdays backup on another machine, but given the timelines it probably has the same error. That means getting the tape from two days ago, which is going to take some more time... On Wed, Aug 24, 2011 at 2:48 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Wed, Aug 24, 2011 at 02:32:10PM +0100, Francisco Amaro wrote: Hello all, We are having a problem with our RT install, after a few years of almost flawless service, today we noticed that emails weren't being sent. We are using version 3.4.5, on Linux (FC4, MySQL 4.1). The web interface works just fine, we can login, create/modify/close tickets, etc, but no emails are sent. There is no apparent problem with the machine or the MySQL database, and this is what appears on the RT log: [Wed Aug 24 12:23:50 2011] [err]: Couldn't load 0 from the users database. (/opt/rt3/lib/RT/CurrentUser.pm:146) [Wed Aug 24 12:23:50 2011] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt3/lib/RT/Principal_Overlay.pm line 425. (/opt/rt3/lib/RT.pm:287) [Wed Aug 24 12:23:50 2011] [warning]: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'R' at line 1 at
Re: [rt-users] [Rt-devel] adding a new section in tickets display
Hi
Thanks for your reply time.
I too tried copying a section and found that it does not got changed
anything in the front end. Even deleted a couple of lines, refresh page -
restart apache, and found no change.
As i was editing the main flow very first time, i was not aware of the
DevelMode, and caches.. Finally got it working with the following pages
help
http://requesttracker.wikia.com/wiki/CleanMasonCache
http://requesttracker.wikia.com/wiki/DevelMode
Now doing good with the development. And one other question, as am adding a
new section to ticket display page ! I would like to know, is there any way
i can find/understand the normal flow
May be is there a way to go in debug mode, and find the flow of 'how a
ticket display works?' Or is there any document or flow chart explains ...
Basically i would like to know how does the general flow goes, and plug my
new section in to it !
Hope the above explanations are clear ?! Or else, when adding a new feature
which is very similar to an existing - knowing about it would help in
developing this too !
Any help is very much appreciated.
Thanks
Moorthy.
On Mon, Aug 22, 2011 at 11:14 PM, Ruslan Zakirov r...@bestpractical.comwrote:
On Mon, Aug 22, 2011 at 9:02 PM, SathiyaMoorthy SP
jobs.sath...@gmail.com wrote:
Hi,
Thanks for the reply.
I spent sometime with the ShowSummary file. But no success ! I dont know
how
to edit the file. I started learning HTML::Mason, so that I can add a new
section.
But anyway i would like to get ideas from somebody who has did it already
!
Did it several times. ShowSummary has code similar to the folowing:
| /Widgets/TitleBox, title = loc('The Basics'),
class = 'ticket-info-basics',
/Ticket/Elements/ShowBasics, Ticket = $Ticket /
Copy it. See that ShowBasics appears twice on the page. Copy
ShowBasics file. Adjust, see changes and so on.
How can i add a new custom section ?, through Which i have to show 'new
section' when the user views the ticket, and he should be allowed to add,
edit, delete content from that section as similar as dates or people
section.
May be you're talking about menu. Are you?
Do i have to add HTML code or perl code ? What is the structure, which
files
i have to edit Kindly let me know.
If you need some sort of editor for custom data then for sure you'll
need to write Mason, HTML and perl code.
Thanks
Moorthy
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] RES: Re: RT External Auth and uid problem
Kevin,
Ok, I understand, I will not touch the extension. But is there a way to
overlay creation of privileged users and allow 'Name' with numeric
field? We have many services that use LDAP and users just use the
uid(numeric) and password.
Would be more friendly keep the same method.
The last option would use Name = 'mail' in 'attr_map', but I don't
think this a good solution.
Thanks,
Luciano
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin
Falcone
Enviada em: quarta-feira, 24 de agosto de 2011 11:13
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] RT External Auth and uid problem
On Wed, Aug 24, 2011 at 10:54:22AM -0300, Luciano Ernesto da Silva
wrote:
'attr_match_list' = [
'Name', 'EmailAddress', 'RealName'],
# The
mapping of RT attributes on to
LDAP attributes
'attr_map'
= {
'Name' = 'uid', 'EmailAddress' = 'mail', 'RealName' = 'cn',
'ExternalAuthId' = 'uid' }
In the extension ExternalAuth I changed all the strings Name for
NickName and seems work,
but I still cant't create users.
Do you meant you literally replaced all occurrences of Name with
NickName in the extension? That will never work.
If you have a non-numeric field, just fix attr_map so that Name =
'non_numeric_ldap_field'
Also, you almost certainly don't want attr_match_list to consider
RealName to be unique. That would mean that you can't have two users in
RT with the name Kevin Falcone since the extension will try to resolve
them to the same AD user.
-kevin
I thought a solution creating a local/lib overlay for create a user
with NickName to use as
uid number, and keep RealName for cn, and EmailAdddress for mail.
What function in lib is used to create the users? Can you give me
some tips?
Thanks for your help,
Luciano Silva
[1]luci...@cpd.ufrgs.br
References
Visible links
1. mailto:luci...@cpd.ufrgs.br
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA ? September 26 27, 2011
* San Francisco, CA, USA ? October 18 19, 2011
* Washington DC, USA ? October 31 November 1, 2011
* Melbourne VIC, Australia ? November 28 29, 2011
* Barcelona, Spain ? November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Rt 4.0.1 Time Report
I was able – without major surgery – to get the TimeWorkedReport functioning in RT 4. I need to get my changes written up for the wiki, but in the meantime I’d be willing to walk you through them off-list. Mark Roedel Webmaster Enrollment Services LeTourneau University 903-233-3535 (w) | 903-233-3105 (f) www.letu.edu | www.facebook.com/myletu | www.twitter.com/LETUadmissions From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Rhys-Hurn Sent: Tuesday, August 23, 2011 6:59 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Rt 4.0.1 Time Report Hello Folks, I am still a very new RT user, but I am now making progress. I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket. I have seen two tools that may help at this URL: http://requesttracker.wikia.com/wiki/Contributions * TimeWorkedhttp://requesttracker.wikia.com/wiki/TimeWorked - Display a report with total time worked per queue/per user * TimeWorkedReporthttp://requesttracker.wikia.com/wiki/TimeWorkedReport - Display a report with total time worked per user per ticket for one or more queues. These appear to only work with RT 3.6 - 3.8 and not 4. Can anybody confirm that these work with RT 4 and or propose another solution? Thank you very much. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] [Rt-devel] adding a new section in tickets display
On Wed, Aug 24, 2011 at 03:59:32PM +0100, SathiyaMoorthy SP wrote:
Hi
Thanks for your reply time.
I too tried copying a section and found that it does not got changed
anything in the front
end. Even deleted a couple of lines, refresh page - restart apache, and
found no change.
As i was editing the main flow very first time, i was not aware of the
DevelMode, and caches..
Finally got it working with the following pages help
[1]http://requesttracker.wikia.com/wiki/CleanMasonCache
[2]http://requesttracker.wikia.com/wiki/DevelMode
Now doing good with the development. And one other question, as am adding
a new section to
ticket display page ! I would like to know, is there any way i can
find/understand the normal
flow
May be is there a way to go in debug mode, and find the flow of 'how a
ticket display works?'
Or is there any document or flow chart explains ... Basically i would like
to know how does
the general flow goes, and plug my new section in to it !
Hope the above explanations are clear ?! Or else, when adding a new
feature which is very
similar to an existing - knowing about it would help in developing this
too !
Any help is very much appreciated.
Configuring MasonX::Profiler, as documented in RT_Config.pm, will show
you the template load order.
-kevin
On Mon, Aug 22, 2011 at 11:14 PM, Ruslan Zakirov
[3]r...@bestpractical.com wrote:
On Mon, Aug 22, 2011 at 9:02 PM, SathiyaMoorthy SP
[4]jobs.sath...@gmail.com wrote:
Hi,
Thanks for the reply.
I spent sometime with the ShowSummary file. But no success ! I dont
know how
to edit the file. I started learning HTML::Mason, so that I can add a
new
section.
But anyway i would like to get ideas from somebody who has did it
already !
Did it several times. ShowSummary has code similar to the folowing:
| /Widgets/TitleBox, title = loc('The Basics'),
class = 'ticket-info-basics',
/Ticket/Elements/ShowBasics, Ticket = $Ticket /
Copy it. See that ShowBasics appears twice on the page. Copy
ShowBasics file. Adjust, see changes and so on.
How can i add a new custom section ?, through Which i have to show 'new
section' when the user views the ticket, and he should be allowed to
add,
edit, delete content from that section as similar as dates or people
section.
May be you're talking about menu. Are you?
Do i have to add HTML code or perl code ? What is the structure, which
files
i have to edit Kindly let me know.
If you need some sort of editor for custom data then for sure you'll
need to write Mason, HTML and perl code.
Thanks
Moorthy
--
Best regards, Ruslan.
References
Visible links
1. http://requesttracker.wikia.com/wiki/CleanMasonCache
2. http://requesttracker.wikia.com/wiki/DevelMode
3. mailto:r...@bestpractical.com
4. mailto:jobs.sath...@gmail.com
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA ? September 26 27, 2011
* San Francisco, CA, USA ? October 18 19, 2011
* Washington DC, USA ? October 31 November 1, 2011
* Melbourne VIC, Australia ? November 28 29, 2011
* Barcelona, Spain ? November 28 29, 2011
pgpQVu9ft8k0Y.pgp
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RES: Re: RT External Auth and uid problem
On Wed, Aug 24, 2011 at 12:26:26PM -0300, Luciano Ernesto da Silva wrote:
Kevin,
Ok, I understand, I will not touch the extension. But is there a way to
overlay creation of privileged users and allow 'Name' with numeric
field? We have many services that use LDAP and users just use the
RT does not support numeric usernames.
Changing that would require significant code churn.
In the past, people have prefixed numeric usernames with a character,
but since I've never had to do that, I do not know the best way to do
it.
-kevin
uid(numeric) and password.
Would be more friendly keep the same method.
The last option would use Name = 'mail' in 'attr_map', but I don't
think this a good solution.
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin
Falcone
Enviada em: quarta-feira, 24 de agosto de 2011 11:13
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] RT External Auth and uid problem
On Wed, Aug 24, 2011 at 10:54:22AM -0300, Luciano Ernesto da Silva
wrote:
'attr_match_list' = [
'Name', 'EmailAddress', 'RealName'],
# The
mapping of RT attributes on to
LDAP attributes
'attr_map'
= {
'Name' = 'uid', 'EmailAddress' = 'mail', 'RealName' = 'cn',
'ExternalAuthId' = 'uid' }
In the extension ExternalAuth I changed all the strings Name for
NickName and seems work,
but I still cant't create users.
Do you meant you literally replaced all occurrences of Name with
NickName in the extension? That will never work.
If you have a non-numeric field, just fix attr_map so that Name =
'non_numeric_ldap_field'
Also, you almost certainly don't want attr_match_list to consider
RealName to be unique. That would mean that you can't have two users in
RT with the name Kevin Falcone since the extension will try to resolve
them to the same AD user.
-kevin
I thought a solution creating a local/lib overlay for create a user
with NickName to use as
uid number, and keep RealName for cn, and EmailAdddress for mail.
What function in lib is used to create the users? Can you give me
some tips?
Thanks for your help,
Luciano Silva
[1]luci...@cpd.ufrgs.br
References
Visible links
1. mailto:luci...@cpd.ufrgs.br
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA ? September 26 27, 2011
* San Francisco, CA, USA ? October 18 19, 2011
* Washington DC, USA ? October 31 November 1, 2011
* Melbourne VIC, Australia ? November 28 29, 2011
* Barcelona, Spain ? November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
pgpMw3vKDgiKO.pgp
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] RES: Re: RES: Re: RT External Auth and uid problem
Kevin,
I will try prefix the numeric username with a character. I don't know
where start. Can you tell me what functions are involved in user
creation?
I think I would have to map the authentication, including a character
a internally before the number and a on creation.
Luciano
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin
Falcone
Enviada em: quarta-feira, 24 de agosto de 2011 13:42
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] RES: Re: RT External Auth and uid problem
On Wed, Aug 24, 2011 at 12:26:26PM -0300, Luciano Ernesto da Silva
wrote:
Kevin,
Ok, I understand, I will not touch the extension. But is there a way
to overlay creation of privileged users and allow 'Name' with numeric
field? We have many services that use LDAP and users just use the
RT does not support numeric usernames.
Changing that would require significant code churn.
In the past, people have prefixed numeric usernames with a character,
but since I've never had to do that, I do not know the best way to do
it.
-kevin
uid(numeric) and password.
Would be more friendly keep the same method.
The last option would use Name = 'mail' in 'attr_map', but I don't
think this a good solution.
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin
Falcone Enviada em: quarta-feira, 24 de agosto de 2011 11:13
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] RT External Auth and uid problem
On Wed, Aug 24, 2011 at 10:54:22AM -0300, Luciano Ernesto da Silva
wrote:
'attr_match_list' = [
'Name', 'EmailAddress', 'RealName'],
# The
mapping of RT attributes on to
LDAP attributes
'attr_map'
= {
'Name' = 'uid', 'EmailAddress' = 'mail', 'RealName' = 'cn',
'ExternalAuthId' = 'uid' }
In the extension ExternalAuth I changed all the strings Name
for
NickName and seems work,
but I still cant't create users.
Do you meant you literally replaced all occurrences of Name with
NickName in the extension? That will never work.
If you have a non-numeric field, just fix attr_map so that Name =
'non_numeric_ldap_field'
Also, you almost certainly don't want attr_match_list to consider
RealName to be unique. That would mean that you can't have two users
in RT with the name Kevin Falcone since the extension will try to
resolve them to the same AD user.
-kevin
I thought a solution creating a local/lib overlay for create a
user
with NickName to use as
uid number, and keep RealName for cn, and EmailAdddress for mail.
What function in lib is used to create the users? Can you give me
some tips?
Thanks for your help,
Luciano Silva
[1]luci...@cpd.ufrgs.br
References
Visible links
1. mailto:luci...@cpd.ufrgs.br
RT Training Sessions
(http://bestpractical.com/services/training.html)
* Chicago, IL, USA ? September 26 27, 2011
* San Francisco, CA, USA ? October 18 19, 2011
* Washington DC, USA ? October 31 November 1, 2011
* Melbourne VIC, Australia ? November 28 29, 2011
* Barcelona, Spain ? November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] RES: Re: RES: Re: RT External Auth and uid problem
On Wed, Aug 24, 2011 at 02:22:35PM -0300, Luciano Ernesto da Silva wrote:
I will try prefix the numeric username with a character. I don't know
where start. Can you tell me what functions are involved in user
creation?
As I said earlier
In the past, people have prefixed numeric usernames with a character,
but since I've never had to do that, I do not know the best way to do
it.
-kevin
I think I would have to map the authentication, including a character
a internally before the number and a on creation.
Luciano
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin
Falcone
Enviada em: quarta-feira, 24 de agosto de 2011 13:42
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] RES: Re: RT External Auth and uid problem
On Wed, Aug 24, 2011 at 12:26:26PM -0300, Luciano Ernesto da Silva
wrote:
Kevin,
Ok, I understand, I will not touch the extension. But is there a way
to overlay creation of privileged users and allow 'Name' with numeric
field? We have many services that use LDAP and users just use the
RT does not support numeric usernames.
Changing that would require significant code churn.
-kevin
uid(numeric) and password.
Would be more friendly keep the same method.
The last option would use Name = 'mail' in 'attr_map', but I don't
think this a good solution.
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin
Falcone Enviada em: quarta-feira, 24 de agosto de 2011 11:13
Para: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] RT External Auth and uid problem
On Wed, Aug 24, 2011 at 10:54:22AM -0300, Luciano Ernesto da Silva
wrote:
'attr_match_list' = [
'Name', 'EmailAddress', 'RealName'],
# The
mapping of RT attributes on to
LDAP attributes
'attr_map'
= {
'Name' = 'uid', 'EmailAddress' = 'mail', 'RealName' = 'cn',
'ExternalAuthId' = 'uid' }
In the extension ExternalAuth I changed all the strings Name
for
NickName and seems work,
but I still cant't create users.
Do you meant you literally replaced all occurrences of Name with
NickName in the extension? That will never work.
If you have a non-numeric field, just fix attr_map so that Name =
'non_numeric_ldap_field'
Also, you almost certainly don't want attr_match_list to consider
RealName to be unique. That would mean that you can't have two users
in RT with the name Kevin Falcone since the extension will try to
resolve them to the same AD user.
-kevin
I thought a solution creating a local/lib overlay for create a
user
with NickName to use as
uid number, and keep RealName for cn, and EmailAdddress for mail.
What function in lib is used to create the users? Can you give me
some tips?
Thanks for your help,
Luciano Silva
[1]luci...@cpd.ufrgs.br
References
Visible links
1. mailto:luci...@cpd.ufrgs.br
RT Training Sessions
(http://bestpractical.com/services/training.html)
* Chicago, IL, USA ? September 26 27, 2011
* San Francisco, CA, USA ? October 18 19, 2011
* Washington DC, USA ? October 31 November 1, 2011
* Melbourne VIC, Australia ? November 28 29, 2011
* Barcelona, Spain ? November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
pgp2BvEpXdGaw.pgp
Description: PGP signature
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
[rt-users] rt4 and External Auth to AD 2008 non-ssl
I am trying desparately to get this goingnd am not seeing that my externalauth
is even being called. I am attaching my RT_SiteConfig.pm for review. I am a
newbie and don't know much about anything RT as yet. I see very little in my
/var/log/messages other tham LOGIN failed for x from web.pm, so I don't
really think my externalauth is really in play as of yet. Any assistance in
getting this going would be greatly appreciated.
Thanks.
Brian Murphy
Eastern Illinois University
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#
# You must restart your webserver after making changes to this file.
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
#Set(@Plugins,(qw(RT::Extension::QuickDelete RT::Extension::CommandByMail
RT::Extension::ActivityReports)));
#Set(@Plugins,(qw(RT::Extension::ActivityReports)));
Set(@Plugins,(qw(RT::Extension::ActivityReports RT::Authen::ExternalAuth)));
Set( $CorrespondAddress, '' );
Set( $rtname, 'EIU ITS Campus Technology' );
Set( $DatabaseRequireSSL, '' );
Set( $WebPort, '8080' );
Set( $DatabaseType, 'mysql' );
Set( $SendmailPath, '/usr/sbin/sendmail' );
Set( $WebDomain, 'localhost' );
Set( $CommentAddress, '' );
Set($Timezone, US/Central);
Set($UnsafeEmailCommands, 1);
Set($ParseNewMessageForTicketCcs, 1);
Set($NotifyActor, 1);
Set( $OwnerEmail, '' );
Set( $DatabaseUser, 'rt_user' );
Set( $DatabasePort, '' );
Set( $DatabasePassword, 'RT_pass1-' );
Set( $DatabaseAdmin, 'root' );
Set( $DatabaseAdminPassword, 'Mtfbwu+1' );
Set( $DatabaseHost, 'localhost' );
Set( $DatabaseName, 'rt4' );
Set( $Organization, 'ITS' );
1;
# The order in which the services defined in ExternalSettings
# should be used to authenticate users. User is authenticated
# if successfully confirmed by any service - no more services
# are checked.
Set($ExternalAuthPriority, [ 'EIUAD'
]
);
# The order in which the services defined in ExternalSettings
# should be used to get information about users. This includes
# RealName, Tel numbers etc, but also whether or not the user
# should be considered disabled.
#
# Once user info is found, no more services are checked.
#
# You CANNOT use a SSO cookie for authentication.
Set($ExternalInfoPriority, [ 'EIUAD'
]
);
# If this is set to true, then the relevant packages will
# be loaded to use SSL/TLS connections. At the moment,
# this just means use Net::SSLeay;
Set($ExternalServiceUsesSSLorTLS,0);
# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers,0);
# These are the full settings for each external service as a HashOfHashes
# Note that you may have as many external services as you wish. They will
# be checked in the order specified in the Priority directives above.
# e.g.
#
Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']);
#
Set($ExternalSettings, {
# EIUAD Active Directory
'EIUAD' = { ## GENERIC SECTION
# The type of service
(db/ldap/cookie)
'type'
= 'ldap',
# The server hosting
the service
'server'
= 'x.xxx.edu',
## SERVICE-SPECIFIC
SECTION
# If you can bind to
your LDAP server anonymously you should
# remove the user and
pass config lines, otherwise specify them here:
#
# The username RT
should use to connect to the LDAP server
'user'
= 'rtauth',
# The password RT
should use to connect to the LDAP server
'pass'
= 'xxx,
[rt-users] Broken link to 'global scrip' - bug in 4.0.2?
Hi all, I have just installed RT 4.0.2. If I go to the queue configuration screen, then select 'Scrips', there are two sections displayed: 'Scrips which apply to all queues' and 'Current scrips'. If I click a link in the first section, RT gives an error like: Queue 8 not found (where 8 was actually the scrip #, not queue #). The reason is that /Admin/Queues/Scrips.html page uses 'id' attribute to select the queue. However, the links are generated by the /Admin/Elements/ListGlobalScrips element, which uses 'id' as scrip selector. That works on the /Admin/Global/Scrips.html page, but not on the /Admin/Queues/Scrips.html. Is it a bug or am I missing something? Regards, Alexey. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Broken link to 'global scrip' - bug in 4.0.2?
On 08/24/2011 02:50 PM, Alexey Neyman wrote: I have just installed RT 4.0.2. If I go to the queue configuration screen, then select 'Scrips', there are two sections displayed: 'Scrips which apply to all queues' and 'Current scrips'. If I click a link in the first section, RT gives an error like: Queue 8 not found (where 8 was actually the scrip #, not queue #). The reason is that /Admin/Queues/Scrips.html page uses 'id' attribute to select the queue. However, the links are generated by the /Admin/Elements/ListGlobalScrips element, which uses 'id' as scrip selector. That works on the /Admin/Global/Scrips.html page, but not on the /Admin/Queues/Scrips.html. Is it a bug or am I missing something? This is a bug introduced in 4.0.2, I'm CCing our bug tracker. To work around it, change the part of the URL that says Queues to Global in your browser's address bar. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] where the callback code are available ?
Hi, Where does these callbacks code are available ? % $m-callback(CallbackName = 'BeforeActionList', ARGSRef = \%ARGS, Ticket = $Ticket); To understand how does this works, I was trying to find out where does the BeforeActionList resides ? But unable to find it in the entire RT4 installation base ? Can somebody pls help me ? Tried the following to find out, where / what ? 1. by MasonX::Profiler ( came to know by the reply for my another question ) -- but no success with it also. 2. find /opt/rt4 -iname '*beforeactionlist*' # no output 3. find /opt/rt4 -type f | xargs grep -i 'BeforeActionList' # all are same kind of callbacks ! no code/definition... I tried to find out the other callback codes, those are all also not available ! Any pointers / help is highly appreciated .. Thanks Moorthy RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] where the callback code are available ?
On Wed, Aug 24, 2011 at 09:41:36PM +0100, SathiyaMoorthy SP wrote: Hi, Where does these callbacks code are available ? % $m-callback(CallbackName = 'BeforeActionList', ARGSRef = \%ARGS, Ticket = $Ticket); To understand how does this works, I was trying to find out where does the BeforeActionList resides ? But unable to find it in the entire RT4 installation base ? Can somebody pls help me ? Tried the following to find out, where / what ? 1. by MasonX::Profiler ( came to know by the reply for my another question ) -- but no success with it also. 2. find /opt/rt4 -iname '*beforeactionlist*' # no output 3. find /opt/rt4 -type f | xargs grep -i 'BeforeActionList' # all are same kind of callbacks ! no code/definition... I tried to find out the other callback codes, those are all also not available ! Any pointers / help is highly appreciated .. I believe Ruslan pointed you to http://requesttracker.wikia.com/wiki/Customizing which covers Callbacks -kevin pgpGsd4zvWNaS.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] rt4 and External Auth to AD 2008 non-ssl
On Wed, Aug 24, 2011 at 01:09:15PM -0500, Brian Murphy wrote:
I am trying desparately to get this goingnd am not seeing that my
externalauth is even being called. I am attaching my RT_SiteConfig.pm
for review. I am a newbie and don't know much about anything RT as
yet. I see very little in my /var/log/messages other tham LOGIN failed
for x from web.pm, so I don't really think my externalauth is
really in play as of yet. Any assistance in getting this going would
be greatly appreciated.
You don't appear to have turned your logging level up, most useful
logs are at the debug level. LogToScreen is probably the easiest,
because they'll end up in your apache error log.
-kevin
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#
# You must restart your webserver after making changes to this file.
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
#Set(@Plugins,(qw(RT::Extension::QuickDelete RT::Extension::CommandByMail
RT::Extension::ActivityReports)));
#Set(@Plugins,(qw(RT::Extension::ActivityReports)));
Set(@Plugins,(qw(RT::Extension::ActivityReports RT::Authen::ExternalAuth)));
Set( $CorrespondAddress, '' );
Set( $rtname, 'EIU ITS Campus Technology' );
Set( $DatabaseRequireSSL, '' );
Set( $WebPort, '8080' );
Set( $DatabaseType, 'mysql' );
Set( $SendmailPath, '/usr/sbin/sendmail' );
Set( $WebDomain, 'localhost' );
Set( $CommentAddress, '' );
Set($Timezone, US/Central);
Set($UnsafeEmailCommands, 1);
Set($ParseNewMessageForTicketCcs, 1);
Set($NotifyActor, 1);
Set( $OwnerEmail, '' );
Set( $DatabaseUser, 'rt_user' );
Set( $DatabasePort, '' );
Set( $DatabasePassword, 'RT_pass1-' );
Set( $DatabaseAdmin, 'root' );
Set( $DatabaseAdminPassword, 'Mtfbwu+1' );
Set( $DatabaseHost, 'localhost' );
Set( $DatabaseName, 'rt4' );
Set( $Organization, 'ITS' );
1;
# The order in which the services defined in ExternalSettings
# should be used to authenticate users. User is authenticated
# if successfully confirmed by any service - no more services
# are checked.
Set($ExternalAuthPriority, [ 'EIUAD'
]
);
# The order in which the services defined in ExternalSettings
# should be used to get information about users. This includes
# RealName, Tel numbers etc, but also whether or not the user
# should be considered disabled.
#
# Once user info is found, no more services are checked.
#
# You CANNOT use a SSO cookie for authentication.
Set($ExternalInfoPriority, [ 'EIUAD'
]
);
# If this is set to true, then the relevant packages will
# be loaded to use SSL/TLS connections. At the moment,
# this just means use Net::SSLeay;
Set($ExternalServiceUsesSSLorTLS,0);
# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers,0);
# These are the full settings for each external service as a HashOfHashes
# Note that you may have as many external services as you wish. They will
# be checked in the order specified in the Priority directives above.
# e.g.
#
Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']);
#
Set($ExternalSettings, {
# EIUAD Active Directory
'EIUAD' = { ## GENERIC SECTION
# The type of service
(db/ldap/cookie)
'type'
= 'ldap',
# The server hosting
the service
'server'
= 'x.xxx.edu',
## SERVICE-SPECIFIC
SECTION
# If you can bind to
your LDAP server anonymously you should
# remove the user and
pass config lines, otherwise specify them here:
#
# The username RT
should use to connect to the LDAP server
Re: [rt-users] Incoming messages all plain text
On Wed, Aug 24, 2011 at 06:25:18PM +, DeVore, John wrote: I am new to RT and setup a 4.0.1 server about a month ago. I am trying to get html messages that RT is receiving to show when a ticket is created but the email is converted to text/plain and all formatting is lost. Other postings talking about html stated to set the `PreferRichText' to true, or 1, which is what the setting was by default, and I have seen no change. Would this conversion to plain text be occurring in the mailgate processing of the message? Is this a problem with the ScrubHtml or is it even getting to a point of being scrubbed? You'll need to tell us more about where you're seeing text/plain. In the web ui? In outgoing email? In links on the ticket history? A small screenshot may be the easiest way to explain. -kevin pgpz84dmQPHbS.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Help with scrip for adding values to Custom Field
To list,
I have a Custom Field I use as a To address for Others in a template; To:
{$Ticket-FirstCustomFieldValue('QA Approver')}
This CF is a Select One Value type.
Now I have a situation that is similar, except that there will be more than
one address to use. I figured I'd define the CF as Enter Multiple values
and write a scrip to build those values. The email addresses would come from
a group.
This is what I have so far:
===
# set up initial values
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $GroupName = Test Group;
# set up Group Objects
my $GroupObj = RT::Group-new($RT::SystemUser);
$GroupObj-LoadUserDefinedGroup($GroupName);
# get out if wrong Group
return 0 unless $GroupObj;
# Walk thru Group and add an email address for that member
my $cf_name = Test-Team;
my $GroupMembersObj = $GroupObj-UserMembersObj;
my $UserObj;
while ($UserObj = $GroupMembersObj-Next)
{
my $UserEmail = $UserObj-EmailAddress|(, );
my $cf_obj = RT::CustomField-new($RT::SystemUser);
$cf_obj-LoadByName(Name=$cf_name);
$RT::Logger-debug(Loaded\$cf_obj-Name = . $cf_obj-Name() .\n);
$ticket-AddCustomFieldValue(Field=$cf_obj, Value=$UserEmail,
RecordTransaction=0);
}
return 1;
=
I'm ending up with values for each member, but they are messed up. The first
letter of the email address is bogus. I was hoping to get a string of values
separated by that comma so I could just plug the CF into the template.
I checked the log and no errors or warnings are showing up (Ruslan, I KNEW
you'd ask that right off ;-).
Any help would be GREATLY appreciated.
Kenn
LBNL
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] rt4 and External Auth to AD 2008 non-ssl
Thanks for the tip on the logging kevin.
Seeing the following, don't know eactly what to make of it.
[Wed Aug 24 21:38:37 2011] [debug]: Attempting to use external auth service:
EIUAD
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Wed Aug 24 21:38:37 2011] [debug]: SSO Failed and no user to test with.
Nexting
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
[Wed Aug 24 21:38:37 2011] [debug]: Autohandler called ExternalAuth. Response:
(0, No User)
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
Brian
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Wednesday, August 24, 2011 4:18:08 PM
Subject: Re: [rt-users] rt4 and External Auth to AD 2008 non-ssl
On Wed, Aug 24, 2011 at 01:09:15PM -0500, Brian Murphy wrote:
I am trying desparately to get this goingnd am not seeing that my
externalauth is even being called. I am attaching my RT_SiteConfig.pm
for review. I am a newbie and don't know much about anything RT as
yet. I see very little in my /var/log/messages other tham LOGIN failed
for x from web.pm, so I don't really think my externalauth is
really in play as of yet. Any assistance in getting this going would
be greatly appreciated.
You don't appear to have turned your logging level up, most useful
logs are at the debug level. LogToScreen is probably the easiest,
because they'll end up in your apache error log.
-kevin
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#
# You must restart your webserver after making changes to this file.
# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# There should only be one @Plugins declaration in your config file.
#Set(@Plugins,(qw(RT::Extension::QuickDelete RT::Extension::CommandByMail
RT::Extension::ActivityReports)));
#Set(@Plugins,(qw(RT::Extension::ActivityReports)));
Set(@Plugins,(qw(RT::Extension::ActivityReports RT::Authen::ExternalAuth)));
Set( $CorrespondAddress, '' );
Set( $rtname, 'EIU ITS Campus Technology' );
Set( $DatabaseRequireSSL, '' );
Set( $WebPort, '8080' );
Set( $DatabaseType, 'mysql' );
Set( $SendmailPath, '/usr/sbin/sendmail' );
Set( $WebDomain, 'localhost' );
Set( $CommentAddress, '' );
Set($Timezone, US/Central);
Set($UnsafeEmailCommands, 1);
Set($ParseNewMessageForTicketCcs, 1);
Set($NotifyActor, 1);
Set( $OwnerEmail, '' );
Set( $DatabaseUser, 'rt_user' );
Set( $DatabasePort, '' );
Set( $DatabasePassword, 'RT_pass1-' );
Set( $DatabaseAdmin, 'root' );
Set( $DatabaseAdminPassword, 'Mtfbwu+1' );
Set( $DatabaseHost, 'localhost' );
Set( $DatabaseName, 'rt4' );
Set( $Organization, 'ITS' );
1;
# The order in which the services defined in ExternalSettings
# should be used to authenticate users. User is authenticated
# if successfully confirmed by any service - no more services
# are checked.
Set($ExternalAuthPriority, [ 'EIUAD'
]
);
# The order in which the services defined in ExternalSettings
# should be used to get information about users. This includes
# RealName, Tel numbers etc, but also whether or not the user
# should be considered disabled.
#
# Once user info is found, no more services are checked.
#
# You CANNOT use a SSO cookie for authentication.
Set($ExternalInfoPriority, [ 'EIUAD'
]
);
# If this is set to true, then the relevant packages will
# be loaded to use SSL/TLS connections. At the moment,
# this just means use Net::SSLeay;
Set($ExternalServiceUsesSSLorTLS,0);
# If this is set to 1, then users should be autocreated by RT
# as internal users if they fail to authenticate from an
# external service.
Set($AutoCreateNonExternalUsers,0);
# These are the full settings for each external service as a HashOfHashes
# Note that you may have as many external services as you wish. They will
# be checked in the order specified in the Priority directives above.
# e.g.
#
Set(ExternalAuthPriority,['My_LDAP','My_MySQL','My_Oracle','SecondaryLDAP','Other-DB']);
#
Set($ExternalSettings, {
# EIUAD Active Directory
'EIUAD' = { ## GENERIC SECTION
# The type of service
Re: [rt-users] Help with scrip for adding values to Custom Field
To List,
I got it to work in terms of adding several good email addresses with this:
=
while ($UserObj = $GroupMembersObj-Next)
{
my $UserEmail = $UserObj-EmailAddress;
my $cf_obj = RT::CustomField-new($RT::
SystemUser);
$cf_obj-LoadByName(Name=$cf_name);
$RT::Logger-debug(Loaded\$cf_obj-Name = . $cf_obj-Name() .\n);
$ticket-AddCustomFieldValue(Field=$cf_obj, Value=$UserEmail,
RecordTransaction=0);
}
but I'm having trouble figuring out how to add a comma after each one in the
CF value list. That way the To: addresses will all be intact.
Anyone?
Kenn
LBNL
On Wed, Aug 24, 2011 at 2:25 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
To list,
I have a Custom Field I use as a To address for Others in a template; To:
{$Ticket-FirstCustomFieldValue('QA Approver')}
This CF is a Select One Value type.
Now I have a situation that is similar, except that there will be more than
one address to use. I figured I'd define the CF as Enter Multiple values
and write a scrip to build those values. The email addresses would come from
a group.
This is what I have so far:
===
# set up initial values
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $GroupName = Test Group;
# set up Group Objects
my $GroupObj = RT::Group-new($RT::SystemUser);
$GroupObj-LoadUserDefinedGroup($GroupName);
# get out if wrong Group
return 0 unless $GroupObj;
# Walk thru Group and add an email address for that member
my $cf_name = Test-Team;
my $GroupMembersObj = $GroupObj-UserMembersObj;
my $UserObj;
while ($UserObj = $GroupMembersObj-Next)
{
my $UserEmail = $UserObj-EmailAddress|(, );
my $cf_obj = RT::CustomField-new($RT::SystemUser);
$cf_obj-LoadByName(Name=$cf_name);
$RT::Logger-debug(Loaded\$cf_obj-Name = . $cf_obj-Name()
.\n);
$ticket-AddCustomFieldValue(Field=$cf_obj, Value=$UserEmail,
RecordTransaction=0);
}
return 1;
=
I'm ending up with values for each member, but they are messed up. The
first letter of the email address is bogus. I was hoping to get a string of
values separated by that comma so I could just plug the CF into the
template.
I checked the log and no errors or warnings are showing up (Ruslan, I KNEW
you'd ask that right off ;-).
Any help would be GREATLY appreciated.
Kenn
LBNL
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011
