Re: [rt-users] RT 4.0.5 and IE8 very slow with the new menu
On Tue, Apr 10, 2012 at 6:15 PM, Ruslan Zakirov r...@bestpractical.com wrote: On Tue, Apr 10, 2012 at 19:27, L B bertig...@gmail.com wrote: I don't know if it's related to PIE.htc, but there are also annoying bugs with IE, see attached. This has been fixed in 4.0/ticket-history-alignment-fix-for-opera-and-ie7 branch. Ok thanks. Sorry for mixing 2 problems in the same ticket. The alignment is fixed now. I continue my tests with PIE.htc and let you know. -- L.B.
Re: [rt-users] RT 4.0.5 and IE8 very slow with the new menu
I continue my tests with PIE.htc and let you know. I removed the aileron directory and replaced it with the one from github. It's fast know, thanks ! -- L.B.
[rt-users] RT 4 and IE8 : text overlap
Hello, I found a bug in the template with IE8, see attached. Not sure if it's known and how to fix it. It works in Chrome. -- L.B. attachment: iebug.png
Re: [rt-users] mysql to oracle migration
Thanks for the info. I will take a look at these scripts and try to use them in Oracle. I'll get back to you with updates. Cheers, Pedro. On Tue, Apr 10, 2012 at 5:08 PM, Sabuj Pattanayek sab...@gmail.com wrote: see this thread http://www.gossamer-threads.com/lists/rt/users/103305?do=post_view_threaded#103305 On Tue, Apr 10, 2012 at 11:06 AM, Sabuj Pattanayek sab...@gmail.com wrote: Looks like it's also supported with pgsql : http://blog.bestpractical.com/2011/06/full-text-searching.html if that's an option for you ... On Tue, Apr 10, 2012 at 11:03 AM, Pedro Albuquerque pedro...@gmail.com wrote: Hi, I am trying to migrate mysql to oracle to have full text search. I updated successfully a RT 3.6.10 to RT 4.0.5 using mysql. However, when I migrate data and objects to oracle using sql developer, there is some issues in the attachments encoding, for instance. Does anyone has migrated from mysql to oracle? Cheers, Pedro.
Re: [rt-users] RT 4.0.5 bug in Excel export
On 11 Apr 2012, at 09:41, L B wrote: Hi, Some HTML stuff is not handled properly, see attachment. It worked well in RT 3.8.7 I don't know if it has been fixed in some branch but I experienced the problem with the last Results.tsv available on github. I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the Wiki). The problem in that case was that the callback was being called *after* the Excel export does its ScrubHTML bit, so HTML gets through. I had to alter my callback so that it checked if the request for a Results page. This looks like a similar issue. Are you using any callbacks or extensions which change how the priorities are displayed in your web pages? If you are, that's probably the cause. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
Re: [rt-users] RT 4.0.5 bug in Excel export
I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the Wiki). The problem in that case was that the callback was being called *after* the Excel export does its ScrubHTML bit, so HTML gets through. I had to alter my callback so that it checked if the request for a Results page. This looks like a similar issue. Are you using any callbacks or extensions which change how the priorities are displayed in your web pages? If you are, that's probably the cause. Yes, I use http://search.cpan.org/dist/RT-Extension-PriorityAsString/ extension. -- L.B.
[rt-users] Ldap groups and queues permissions
Hello, I'm using request tracker at work (succesfully!!) but got some problems when tried to manage queues permission using groups. I've googled about it, read documentation on wiki, tried request tracker web interface and direct sql database changes taking as example already working queues, but I can't get any success. Scenario: - I create a group on LDAP and request tracker. - I create a user on LDAP and request tracker. - I assign this user to group on LDAP and request tracker. - I assign every role on group to a queue. User can login to request tracker, get limited privileges, but user can't see queue: it doesn't appear on the select next to New ticket. I tried restarting apache, memcached, closing user web session and restarting, but didn't get any success. ¿May be I've missed any step? Any help is very appreciated :) Thanks a lot in advance.
Re: [rt-users] [rt-devel] RT and JasperReports Server Integration (got it working, anyone interested?)
Wow - Thanks a lot for all of your feedback. I will try to setup a (github-)repository and some basic instructions about setting up RT4 and JasperServer on Debian 6 by the end of next week (April 22). At the moment I have to catch up on the backlog created while writing the integration toolkit - yesterday I started working on the backlog by sending out the first actual quarterly invoices created with it :-D In the meantime feel free to send me suggestions, tell me about features you would like to see and use cases to be covered so that I can prepare a proposed roadmap as soon as we start! Also I still don't have a name for the project (my local repository is named jasper-rt which seems very boring) - if you have any cool suggestions please share them :-) @mailinglist admins: Is it OK to use the rt-devel mailinglist for the first basic discussions or should I create a separate mailing list? Thanks a lot for all your answers, I am sure your interest and feedback will help making this a cool tool. Benjamin Am 09.04.2012 um 13:44 schrieb Robert Blackwell: I agree this would be an excellent addition to RT. Is there a project repository set up somewhere? I would be interested using this and helping with the project. Robert On Mon, Apr 9, 2012 at 6:51 AM, Cornell D. Green cornellgr...@gmail.com wrote: This sounds like an excellent addition to RT, a tool I myself have been working with since nearly its inception. Not much of a developer myself, I encourage you to consider at least making this available to the RT community, if not actually folding it into the RT code base. Cornell D. Green CIO CommunIT Solutions Let's get Your Technology to WORK! http://CommunIT.us/helpdesk On Apr 9, 2012, at 6:39 AM, Benjamin Boksa mailingli...@boksa.de wrote: Hi Everyone, RT has been my primary tool to manage Tickets and other Requests since 2001 (RT 2.x) and I am still using it everyday. During the last few years I integrated some billing functions into RT (by using custom fields, workflows etc.). As a natural consequence I have reached the point where I need a function I could not find in RT itself: easily manageable print layouts (aka PDFs ;-) ) that can be custom tailored to fit my client's needs (e.g. grouping by cost unit). After a few days of work I now have a completely working system that allows me to create pretty, printable Reports from RT using JasperReports Server [1]. It uses RT's REST API with customizable (query builder) queries and a simple definition (REST Interface URL, Username and Password) to access ticket data from JasperReports Server. I have done so by creating a custom DataSource [2] and a custom QueryExecuter [3] for JasperReports - all you need to know to prepare your data from RT to be used in a Jasper report are the credentials of your instance's REST Interface and the query builder query you would like to run - you should know all of these if you work with RT regularly ;-) You can then use tools like iReport [4] to design fantastic reporting templates for your RT data including your logo, graphs and many other cool things. As you already might have guessed I think I have found a pretty good solution to integrate RT and JasperReports Server. Now I am standing at the point where I wonder a) If this is interesting to the RT community (found some mails back in 2007)? b) If anyone of you is interested in joining my efforts to improve the solution? c) If there is anything else you would like to know about the solution? d) As a part of the project I have also built a single J2EE component (DAO [5]) to access the RT REST Interface - would you like to see this component to be released independently? I would be glad to get some feedback from you to see if this will be a cool thing for myself or if it makes sense to create a project for the RT community - I have many cool ideas in the back of my head (like direct integration into the RT web interface). Looking forward to your answers and sending curious greetings from Cologne Benjamin P.S.: As this is a very developerish topic I hope it is OK to crosspost this mail... [1] http://jasperforge.org/projects/jasperserver [2] http://jasperreports.sourceforge.net/sample.reference/datasource/index.html#customdatasource [3] http://jasperforge.org/uploads/publish/jasperreportswebsite/trunk/sample.reference/hibernate/index.html#queryexecuters [4] http://jasperforge.org/projects/ireport [5] http://java.sun.com/blueprints/corej2eepatterns/Patterns/DataAccessObject.html List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
Re: [rt-users] RT 4.0.5 bug in Excel export
On 11 Apr 2012, at 10:25, L B wrote:
I saw a similar thing when using Status with a CustomStatus callback which
colours my statuses (as in the example in the Wiki).
The problem in that case was that the callback was being called *after* the
Excel export does its ScrubHTML bit, so HTML gets through. I had to alter
my callback so that it checked if the request for a Results page.
This looks like a similar issue. Are you using any callbacks or extensions
which change how the priorities are displayed in your web pages? If you
are, that's probably the cause.
Yes, I use http://search.cpan.org/dist/RT-Extension-PriorityAsString/
extension.
Aha! The issue here is not a bug in RT 4.x at all, but merely a plugin which
hasn't been updated for RT 4.
What you need to do is modify the callback in that extension
(html/Callbacks/PriorityAsString/Elements/RT__Ticket/ColumnMap/Once) so that it
doesn't do all that snazzy html when the request is for Results.tsv. Something
like this might work [WARNING: Untested code!]:
%ARGS
$COLUMN_MAP = {}
/%ARGS
%INIT
my $printer = sub {
my ($class, $string) = @_;
return '' unless defined $string length $string;
my $request_path = $HTML::Mason::Commands::r-path_info;
if ($request_path =~ /Results\.tsv/) {
return \$string;
}
my $escaped = $m-interp-apply_escapes($string, 'h');
my $loc_escaped = $m-interp-apply_escapes(loc($string), 'h');
return \( qq{span class=ticket-info-$class-}. lc($escaped)
.qq{$loc_escaped/span} );
};
foreach my $field (qw(Priority InitialPriority FinalPriority)) {
$COLUMN_MAP-{ $field .'Number' } ||= $COLUMN_MAP-{ $field };
my $class = lc($field);
$class =~ s/(?=.)(?=priority)/-/;
my $method = $field .'AsString';
$COLUMN_MAP-{ $field }{'value'} = sub {
return $printer-( $class, $_[0]-$method() );
};
}
return;
/%INIT
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
Re: [rt-users] RT 4 and IE8 : text overlap
On 04/11/2012 04:25 AM, L B wrote: I found a bug in the template with IE8, see attached. Not sure if it's known and how to fix it. It works in Chrome. The zebra striping of transactions looks off there. Are you filtering the history in any way? Please send the HTML source of the page you took a screenshot of. Is it only happening for a single ticket or many tickets?
Re: [rt-users] RT 4 and IE8 : text overlap
Actually I can't find again this ticket :-) I'll update this thread if I stumble upon another weird display like this one. -- L.B.
Re: [rt-users] RT 4.0.5 bug in Excel export
On Wed, Apr 11, 2012 at 2:35 PM, Tim Cutts t...@sanger.ac.uk wrote: On 11 Apr 2012, at 10:25, L B wrote: I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the Wiki). The problem in that case was that the callback was being called *after* the Excel export does its ScrubHTML bit, so HTML gets through. I had to alter my callback so that it checked if the request for a Results page. This looks like a similar issue. Are you using any callbacks or extensions which change how the priorities are displayed in your web pages? If you are, that's probably the cause. Yes, I use http://search.cpan.org/dist/RT-Extension-PriorityAsString/ extension. Aha! The issue here is not a bug in RT 4.x at all, but merely a plugin which hasn't been updated for RT 4. Thanks Tim for the investigation. Hello Ruslan, Do you plan to upgrade your extension or should I try this hack? Thanks! -- L.B.
Re: [rt-users] Editing /opt/rt4/share/html/Ticket/Elements/ShowTransactionAttachments to show HTML in display ticket body breaks RT interface.
On Wed, Apr 11, 2012 at 10:17:50AM +0700, Luong Bui Duc wrote: I'm trying to set RT so it shows the HTML tables/hyperlinks directly in Display ticket page. My RT_SiteConfig.pm includes PreferRichText TrustHTMLAttachments 1, but that only seems to work when user downloads ticket as attachment. I edited some code in this file: /opt/rt4/share/html/Ticket/Elements/ShowTransactionAttachments uncommented these 2 lines: Line 209: #$content = $m-comp( '/Elements/ScrubHTML', Content = $content ); Line 230: #$content = $m-comp( '/Elements/ScrubHTML', Content = $content ); This seems to do the trick, but interface of RT has changed too, now buttons are underlined and labels are in blue color as hyperlinks. Please let me know what is the proper way to achieve this without breaking RT? You've now opened yourself up to a ton of attack vectors by removing the scrubbing. PreferRichText is the correct way to do what you want, if you need to allow certain pieces of HTML through that are currently scrubbed, you can cleanly add to the ScrubHTML method in Web.pm using the standard override techniques. -kevin pgpqfHCBQiIuh.pgp Description: PGP signature
Re: [rt-users] Ldap groups and queues permissions
On Wed, Apr 11, 2012 at 11:31:59AM +0100, Cristo Bolaños Trujillo wrote: Hello, I'm using request tracker at work (succesfully!!) but got some problems when tried to manage queues permission using groups. I've googled about it, read documentation on wiki, tried request tracker web interface and direct sql database changes taking as example already working queues, but I can't get any success. Scenario: - I create a group on LDAP and request tracker. - I create a user on LDAP and request tracker. - I assign this user to group on LDAP and request tracker. - I assign every role on group to a queue. User can login to request tracker, get limited privileges, but user can't see queue: it doesn't appear on the select next to New ticket. I tried restarting apache, memcached, closing user web session and restarting, but didn't get any success. *May be I've missed any step? Seeing the Queue is controlled by SeeQueue and you'll also need CreateTicket there. Is the user Privileged? -kevin pgpt4z3PQ6Nym.pgp Description: PGP signature
Re: [rt-users] RT 4.0.5 bug in Excel export
On Wed, Apr 11, 2012 at 04:03:57PM +0200, L B wrote: On Wed, Apr 11, 2012 at 2:35 PM, Tim Cutts t...@sanger.ac.uk wrote: On 11 Apr 2012, at 10:25, L B wrote: I saw a similar thing when using Status with a CustomStatus callback which colours my statuses (as in the example in the Wiki). The problem in that case was that the callback was being called *after* the Excel export does its ScrubHTML bit, so HTML gets through. I had to alter my callback so that it checked if the request for a Results page. This looks like a similar issue. Are you using any callbacks or extensions which change how the priorities are displayed in your web pages? If you are, that's probably the cause. Yes, I use http://search.cpan.org/dist/RT-Extension-PriorityAsString/ extension. Aha! The issue here is not a bug in RT 4.x at all, but merely a plugin which hasn't been updated for RT 4. Thanks Tim for the investigation. Hello Ruslan, Do you plan to upgrade your extension or should I try this hack? Please don't CC developers directly, lots of us work on the extensions. It would be great if Tim filed his patch in the appropriate rt.cpan.org queue. -kevin pgpvLBSFApwek.pgp Description: PGP signature
Re: [rt-users] RT 4.0.5 bug in Excel export
On 11 Apr 2012, at 15:50, Kevin Falcone wrote: Please don't CC developers directly, lots of us work on the extensions. It would be great if Tim filed his patch in the appropriate rt.cpan.org queue. I wasn't brave enough to do that. It's not an extension I use - I wrote that patched version direct in my email with code pasted from the CPAN code browser, so it really hasn't be tested at all. The ColumnMap examples in the Wiki have the same bug. Given that all ColumnMap callbacks that worked in RT 3.8 will be affected by this, it could be considered a regression in 4.0 I suppose; the fundamental cause is that the callback happens in share/html/Elements/ColumnMap, which is called by share/html/Search/Results.tsv. Unfortunately, that callback happens *after* Results.tsv has cbballed the ScrubHTML code. There might be more satisfactory and general solutions that could be implemented in the Results.tsv mason page. Rather simplistically, it could just run ScrubHTML across everything that comes out of the ColumnMap. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
Re: [rt-users] RT 4.0.5 bug in Excel export
On Wed, Apr 11, 2012 at 04:35:25PM +0100, Tim Cutts wrote: On 11 Apr 2012, at 15:50, Kevin Falcone wrote: Please don't CC developers directly, lots of us work on the extensions. It would be great if Tim filed his patch in the appropriate rt.cpan.org queue. I wasn't brave enough to do that. It's not an extension I use - I wrote that patched version direct in my email with code pasted from the CPAN code browser, so it really hasn't be tested at all. The ColumnMap examples in the Wiki have the same bug. Given that all ColumnMap callbacks that worked in RT 3.8 will be affected by this, it could be considered a regression in 4.0 I suppose; the fundamental cause is that the callback happens in share/html/Elements/ColumnMap, which is called by share/html/Search/Results.tsv. Unfortunately, that callback happens *after* Results.tsv has cbballed the ScrubHTML code. There might be more satisfactory and general solutions that could be implemented in the Results.tsv mason page. Rather simplistically, it could just run ScrubHTML across everything that comes out of the ColumnMap. Yep, but it wants a bug somewhere (in RT for the possible regression) or in the module pointing out the problem. Possibly both, with pointers between them. I appreciate you digging into it and checking it out. -kevin pgpO8oG7PC7tT.pgp Description: PGP signature
[rt-users] RT Asset Tracker - unique name field
Hello, I'm looking at using RT AssetTracker module for tracking our hardware and software licenses. It does exactly what I'd like for hardware, but I'd also like to track software licenses. The problem that I'm running up against is that each asset name field must be unique. For example, if I'm tracking Windows licenses, I'd like to be able to have 20 assets called something like Windows 7 Professional (64-bit) with separate Asset IDs and product keys, and then I'd link them to the workstations that they run on. Is there any way to accomplish something like this? If not, how do people generally go about tracking software licenses with the RT Asset Tracker? Please let me know if I'm approaching this from the wrong angle completely - I'm open to suggestions. Thanks! Darren
Re: [rt-users] RT Asset Tracker - unique name field
- Original Message - From: Darren Hildebrand darren.hildebr...@opusvfx.com I'm looking at using RT AssetTracker module for tracking our hardware and software licenses. It does exactly what I'd like for hardware, but I'd also like to track software licenses. The problem that I'm running up against is that each asset name field must be unique. For example, if I'm tracking Windows licenses, I'd like to be able to have 20 assets called something like Windows 7 Professional (64-bit) with separate Asset IDs and product keys, and then I'd link them to the workstations that they run on. Is there any way to accomplish something like this? If not, how do people generally go about tracking software licenses with the RT Asset Tracker? I would use that as a description, and use the license key itself -- or some unique component thereof, as the name. You're hitting an analog of the serial numbered inventory problem. Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
Re: [rt-users] Ldap groups and queues permissions
Hello, Seeing the Queue is controlled by SeeQueue and you'll also need CreateTicket there. Is the user Privileged? Yup, it's right. All problem come from cachedgroupmembers table: it looks there was a record for that user. I manually created a record and it works :) Thanks a lot for your help. -kevin
Re: [rt-users] Ldap groups and queues permissions
Please keep replies on the list. On 04/11/2012 01:43 PM, Cristo Bolaños Trujillo wrote: This is interesting: I created user on RT user admin page, but didn't see any change on user permissing. Take note of the checkbox Let this user be granted rights (Privileged) which turns a user Privileged or not (Unprivileged). After sometime (I don't know really how many and when), user get right permission. Permissions come from RT's internal system groups, ticket/queue roles, and your own custom user groups. You can grant rights to these globally or on a specific queue/article/custom field level. It looks like cachedgroupmembers table get updated periodically, so, is there any way to force it to refresh immediatelly? No, it doesn't get updated periodically. It gets updated immediately. There's no refresh. Futzing with the database is the really wrong way to go about what you want and will almost certainly lead to you breaking RT.
Re: [rt-users] RT Asset Tracker - unique name field
Thanks, but my problem with that approach is that records of a specific software license can disappear along with a computer. Since there are times when I'd be moving licenses from one computer to another, I'd prefer for a software license to be a separate entity that can be unlinked from one computer and linked to another, but it'll always exist unless it's intentionally removed. It sounds like I'm stuck with using a unique name, so I'm thinking that I'll probably append the name with part of the product key or something. Thanks for the suggestions! Darren On 12-04-11 11:52 AM, Paul Muther wrote: Hello. What we have been doing is track the software as custom fields attached to hardware records. The custom fields have values for versions of office apps etc. PM On Apr 11, 2012, at 9:45, Darren Hildebranddarren.hildebr...@opusvfx.com wrote: Hello, I'm looking at using RT AssetTracker module for tracking our hardware and software licenses. It does exactly what I'd like for hardware, but I'd also like to track software licenses. The problem that I'm running up against is that each asset name field must be unique. For example, if I'm tracking Windows licenses, I'd like to be able to have 20 assets called something like Windows 7 Professional (64-bit) with separate Asset IDs and product keys, and then I'd link them to the workstations that they run on. Is there any way to accomplish something like this? If not, how do people generally go about tracking software licenses with the RT Asset Tracker? Please let me know if I'm approaching this from the wrong angle completely - I'm open to suggestions. Thanks! Darren
Re: [rt-users] number of displayed rows in saved search
Not even one? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Gašper Zupančič Sent: Friday, April 06, 2012 10:21 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] number of displayed rows in saved search Dear RT, i have a problem with dashboard showing only 50 rows of tickets per page, regardles if i set it in saved search to unlimited. There isn't even an option to show next page. Did i miss something somewhere in the settings? Gašper Zupančič Skrbnik aplikacij TSmedia, d.o.o., Cigaletova ulica 15, SI-1000 Ljubljana T: +386 1 473 00 35, F: +386 1 473 00 16, M: +386 31 347 698 [cid:image001.jpg@01CD182B.D5652B50]http://www.tsmedia.si/ Pravni pogoji / Legal disclaimerhttp://www.tsmedia.si/Disclaimer_TSmedia.aspx inline: image001.jpg
[rt-users] sending an email to owner when ticket is nearly due
Using RT-4.0.5 on Linux. What is the best way to configure RT to automatically send an email to the owner of a ticket when the ticket is nearly due? Let's say, 1 day before the due date. I've seen this page... http://requesttracker.wikia.com/wiki/Reminders ...but it's for reminders. I'd like to just look at the existing tickets and send the notifications when they're close to due date. -- Florin Andrei http://florin.myip.org/
Re: [rt-users] RT 4.0.5 bug in Excel export
Am 11.04.2012 17:35, schrieb Tim Cutts: There might be more satisfactory and general solutions that could be implemented in the Results.tsv mason page. Rather simplistically, it could just run ScrubHTML across everything that comes out of the ColumnMap. Long time ago I send an patch for this but sadly it wasn't accepted (Patch 2/2): http://article.gmane.org/gmane.comp.bug-tracking.request-tracker.devel/6244 -Chris
Re: [rt-users] RT 4.0.5 bug in Excel export
On Wed, Apr 11, 2012 at 11:39:00PM +0200, Christian Loos wrote: Am 11.04.2012 17:35, schrieb Tim Cutts: There might be more satisfactory and general solutions that could be implemented in the Results.tsv mason page. Rather simplistically, it could just run ScrubHTML across everything that comes out of the ColumnMap. Long time ago I send an patch for this but sadly it wasn't accepted (Patch 2/2): http://article.gmane.org/gmane.comp.bug-tracking.request-tracker.devel/6244 I don't think you replied to my reply: http://article.gmane.org/gmane.comp.bug-tracking.request-tracker.devel/6256 or filed a bug with an updated patch with a commit message that explained the problem. -kevin pgpY4z2oc2H6q.pgp Description: PGP signature
Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL
I found the issue. I forgot that this system uses https and so I changed the /etc/aliases http to https and all is now working. UnixMan wrote: I have scoured the web and cannot find a satisfying answer to mail not working on RT 4.0.5. At this point the mail is in the mailq. All the mail queues in /etc/aliases do the same thing. I copied the /etc/aliases from RT 3.8.8 to RT 4.0.5, does anyone know if they are different when using smrsh ? When I test it on the server on the command line it all works, just mail coming externally is the issue. Any and all help is surely appreciated. Thanks, Scott -- View this message in context: http://old.nabble.com/RT-4.0.5-smrsh-and-EX_TEMPFAIL-tp33544914p33671910.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] RT 4.0.5 : rt-email-dashboards cron not working
Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. Any and all help is always appreciated, Thanks, Scott -- View this message in context: http://old.nabble.com/RT-4.0.5-%3A-rt-email-dashboards-cron-not-working-tp33671941p33671941.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 4.0.5 : rt-email-dashboards cron not working
On Wed, Apr 11, 2012 at 02:58:21PM -0700, UnixMan wrote: Ever since we upgraded from RT 3.8.8 to RT 4.0.5 our dashboard cron hasn't been sending out emails. I checked the logs but nothing to note there other than it says it emailed them out. I ran a test email on the command line and the mail went through, NTF. If you read the documentation for the dashboard mailer, there are two flags you can use for debugging. -kevin pgpwISWPLROwc.pgp Description: PGP signature
Re: [rt-users] RT Extension LDAPImport Using LDAPS?
Hi, It looks like the issue I have with those extra [critical] messages may be resolved by a newer version that Kevin has released as a dev release. Without modifying my original configuration the release candidate from March 2012 reports only the [info] output. -Scott On 4/9/2012 4:58 PM, Thomas Sibley wrote: On 04/09/2012 04:50 PM, Scott Pestana wrote: [Mon Apr 9 19:51:49 2012] [critical]: RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for ((|(objectClass=posixAccount)(objectClass=account))(mail=userem...@linguamatics.com)) failed: LDAP_NO_SUCH_OBJECT 32 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:232) [Mon Apr 9 19:51:49 2012] [critical]: RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo : Search for ((|(objectClass=posixAccount)(objectClass=account))(uid=USERID)) failed: LDAP_NO_SUCH_OBJECT 32 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:232) You'll note these errors are from RT-Authen-ExternalAuth, not RT-Extension-LDAPImport. Please show us the config for ExternalAuth. For each user we get the above two critical errors, and the below info message (which I don't mind aside from the Disabled part): Those critical errors are passed along from your LDAP server. [Mon Apr 9 19:51:49 2012] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: userem...@linguamatics.com, ExternalAuthId: USERID, Gecos: USERFULLNAME, Name: USERID, Privileged: 1, RealName: USERFULLNAME (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:651) This is just an informational message. Disabled: is blank, so that's fine. When I inspected the MySQL tables that were created, I found that all the users appeared to be created as I wanted. I am having trouble with the Web view at the moment, so I need to verify them through that view as well. This is probably because you're only looking at privileged users in the admin interface and LDAPImport creates unprivileged users. You can search for them using the form on the admin page. Thomas -- N. Scott Pestana IT Infrastructure Linguamatics 275 Grove Street, Suite 2-400 Newton, MA 02466 Tel: +1-774-571-7135 US Tel: +1-617-674-3256 UK Tel: 011-44-1223-421360 UK Fax: 011-44-1223-421361 Web: www.linguamatics.com
[rt-users] Can 'Username' be Removed as a Required Field From the User Creation Form?
I got my first install of RT up and going today and I'm very excited about getting to know it better! I'm curious if it would be possible to prevent the 'Username' field of the User Creation form from being required? I would prefer to reference each user account by the 'Real Name' only when filling in the 'Requestor' field on a new ticket. This would be useful for users that have no need to login to RT, such as a user account that is created for a company I support. I've searched the Wiki and Google for any help with this, but so far haven't found any information. I apologize if I've overlooked a source of information about this topic and will gladly take a look at it if anyone knows of such a source. I'm using RT 4.0.5 on CentOS 6, which is running Apache. Thanks in advance for any help! Sincerely, Timothy
