Re: [rt-users] User could not be created: Could not set user info

Hi Kevin, yes I use ExternalAuth and I read about this issues, when I # this plugin I will be able to add new user, question is, is there any possibility to create user with RT-Authen-ExternalAuth ON ?? We are using RT-Authen-ExternalAuth (mysql) Adrian 2012/4/26 Kevin Falcone : > On Wed, Apr

Re: [rt-users] fetchmail errors trying to retrieve from pop3

[SOLVED] So after changing the username on the script (resolving the AUTH error) I was still left with the permissions error. I moved my rt directory OUT of the root folder and into opt/rt and low and behold it started flowing mail into RT. Thank you so much for all the help, this is a great list

Re: [rt-users] fetchmail errors trying to retrieve from pop3

Matt, After changing (and confirming the change) of the attributes, I'm still getting the same error: fetchmail: starting fetchmail 6.3.18 daemon fetchmail: 3 messages for supp...@example.com at pop.yourpopserver.com(13002 octets). sh: /root/rt-4.0.5/bin/rt-mailgate: Permission denied fetchmail:

Re: [rt-users] fetchmail errors trying to retrieve from pop3

sudo chmod 755 /root/rt-4.0.5/bin/rt-mailgate or just 'chmod 755 /root/rt-4.0.5/bin/rt-mailgate' if your running your shell as root (which I suspect you are ;p ) Matt On 04/26/2012 3:01 PM, Scott Sjodin wrote: Matt, I'm sort of a linux n00b, so please excuse my ignorance...how do I set t

Re: [rt-users] fetchmail errors trying to retrieve from pop3

Matt, I'm sort of a linux n00b, so please excuse my ignorance...how do I set the extra attribute you have and I don't? Thanks On Fri, Apr 27, 2012 at 1:58 AM, 20/20 Lab wrote: > On 04/26/2012 2:39 PM, Scott Sjodin wrote: > > Root (I know, I know) is running fetchmail. when I do an ls- l this

Re: [rt-users] fetchmail errors trying to retrieve from pop3

On 04/26/2012 2:39 PM, Scott Sjodin wrote: Root (I know, I know) is running fetchmail. when I do an ls- l this is what I get: -rwxr-xr-- 1 root root 16542 2012-04-23 03:00 /root/rt-4.0.5/bin/rt-mailgate My output for ls -l of On Fri, Apr 27, 2012 at 1:34 AM, Kevin Falcone mailto:falc...@be

Re: [rt-users] fetchmail errors trying to retrieve from pop3

Root (I know, I know) is running fetchmail. when I do an ls- l this is what I get: -rwxr-xr-- 1 root root 16542 2012-04-23 03:00 /root/rt-4.0.5/bin/rt-mailgate My output for ls -l of On Fri, Apr 27, 2012 at 1:34 AM, Kevin Falcone wrote: > On Fri, Apr 27, 2012 at 01:25:45AM +0400, Scott Sjodin w

Re: [rt-users] fetchmail errors trying to retrieve from pop3

On Fri, Apr 27, 2012 at 01:25:45AM +0400, Scott Sjodin wrote: >sh: /root/rt-4.0.5/bin/rt-mailgate: Permission denied Is your rt-mailgate executable by the user running fetchmail? -kevin pgpYvHzlGEBLd.pgp Description: PGP signature

Re: [rt-users] fetchmail errors trying to retrieve from pop3

Matt, Thanks for the reply. You were right on the full e-mail as username. Once I changed that in the fetchmailrc file I got an update, but still with errors in the log: *fetchmail: starting fetchmail 6.3.18 daemon* *fetchmail: 3 messages for supp...@example.com at pop.yourpopserver.com(13002 oct

Re: [rt-users] Lookup of Requestor Custom Field

That did it. Thanks! From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Tuesday, April 24, 2012 10:23 PM To: Jourdan Perla Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Lookup of Requestor Custom Field You need FirstCustomFieldValue method instead of _Value. Ruslan from

Re: [rt-users] fetchmail errors trying to retrieve from pop3

I think I saw something about this before. /poll pop.example.com protocol pop3 username 'support' password 'nottelling' mda "/root/rt-4.0.5/bin/rt-mailgate --queue support --action correspond --url http://www.example.com"; no keep/ If I remember correctly, it had to b

Re: [rt-users] Announcing RT-REST and RT-Jasper [was: RT and JasperReports Server Integration (got it working, anyone interested?)]

Hi Albert, you can generate any kind of reports supported by JasperReports Server. RT-Jasper provides the DataSource necessary to query RT for tickets (the ticket's data can be used in the reports). Regarding your questions: 1) See the private mail I sent you. 2) No. If you have further quest

[rt-users] fetchmail errors trying to retrieve from pop3

Hi rt-users! So, I got my earlier Perl dependency woes worked out thanks to Stephen Alexander on this board. I've got RT 4.0.5 successfully installed and running on example.com (just the root, no /rt) I'm trying to setup mail now. I've got an external pop3 server that I'm attempting to use fetch

Re: [rt-users] Announcing RT-REST and RT-Jasper [was: RT and JasperReports Server Integration (got it working, anyone interested?)]

Le 22/04/2012 ? 19:11:23+0200, Benjamin Boksa a écrit Hi. > > it's done :-) I have setup two GitHub repositories to host everything you > need to run you own RT an JasperReports Server integration: > > > RT-REST: http://projects.boksa.de/RT-REST/ > RT-REST is a Java class library to interact

Re: [rt-users] Un deleting tickets

On Thu, Apr 26, 2012 at 11:44:56AM -0500, Chris Preston wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and

[rt-users] Un deleting tickets

Hello all, I had set the status to deleted for thousands of records in a particular queue. I have now found out that we still need them. So I went into the tickets table and updated the records that were set to deleted and put them to new. I also changed the date of a tickets and set it to an e

Re: [rt-users] User could not be created: Could not set user info

On Wed, Apr 25, 2012 at 10:27:30AM +0200, Adrian Stel wrote: > I have a problem with creating users: > "User could not be created: Could not set user info" Is this user in your LDAP server? If not, have you configured RT-Authen-ExternalAuth to allow users not in your LDAP server to be created? -

Re: [rt-users] Merging divergent databases

On 26 Apr 2012, at 00:54, Phillip Frost wrote: > I recently experienced a hardware failure that required that I restore the > database from a backup that was a few days old. I was later able to recover > the database at the time of the failure, but not until some new tickets had > been created