Re: [rt-users] Missing dependencies in RT3.8.1?

2008-09-25 Thread JohannS
Dear Paul. I am currently having the same issue with the graphs not showing. You said Manually installing the GD packages indicated by 3.6.6 fixed the graphs. Can you maybe tell me which packages and how to install them? You help would be really appreciated. Thanks Johann Stander -- View this

Re: [rt-users] Auto assign of ticket to Open if taken by user

2008-10-02 Thread JohannS
Hi Emmanual. Would i have to change this line on each section I find with the same code or are there only a specific section where this code has to change? Thanks Johann Emmanuel Lacour wrote: On Mon, Sep 29, 2008 at 06:21:30PM -0400, Johann Stander wrote: Hi. I have been trying to

Re: [rt-users] How to add mandatory custom field to quick ticket creation area

2008-10-02 Thread JohannS
Sorry i was a bit quick on the trigger and found many posts on this, but if somebody could assist with 3.8.1 that would be very much appreciated. Thanks :) JohannS wrote: Hi. We have created some mandatory custom fields which the users have to fill in, but now since we create these we

[rt-users] How to edit a saved graph?

2008-11-14 Thread JohannS
Hi Everyone We have create multiple dashboards with saves search queries as well as multiple saved graphs. We can edit the saved searches but are not able to edit any of the saved graphs. When you select a graph it shows the query of the graph when it was created, but as soon as you click on

[rt-users] Notification to new owner when case take

2008-11-21 Thread JohannS
Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that will notify the owner who just click the button take, to assign the case to themselves. The normal script of condition on create or on owner change does not send an email to the new owner. However if you change the

Re: [rt-users] Notification to new owner when case take

2008-12-02 Thread JohannS
Hi Ruslan. Thank you for the information, but i cannot seem to find the NotifyActor, is this is a custom action? Thanks Johann Ruslan Zakirov-2 wrote: NotifyActor On Sat, Nov 22, 2008 at 1:46 AM, JohannS [EMAIL PROTECTED] wrote: Hi. We have RT 3.8.6 currently installed. I am trying

Re: [rt-users] Notification to new owner when case take

2008-12-03 Thread JohannS
thanks, I have enabled this setting but since it is global this is causing some problems... When a client replies back to an email that was send out to them, they get another email back with their message that was typed, so the same for the RT users. Is there any way to stop this, would have