[rt-users] 3.6.0rc3: giving groups modification rights on members of other groups?

users. Am I missing something? -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] 3.6.0rc3: giving groups modification rights on members of other groups?

On Thu, 2006-06-01 at 13:43 -0400, Jesse Vincent wrote: On Thu, Jun 01, 2006 at 11:33:18AM -0600, Ole Craig wrote: Is it possible for a user-defined group to get the AdminUser right but only for selected users? i.e. I've got a U-D group support. I'd like members of the Support

Re: [rt-users] 3.6.0rc3: giving groups modification rights on members of other groups?

for jogging your elbow mid-juggle. (Or mid-crunch.) Thanks for a great toolkit, Ole -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com

Re: [rt-users] Can't bind: LDAP_INVALID_CREDENTIALS 49

at this time * 532 - password expired * 533 - account disabled * 701 - account expired * 773 - user must reset password Hope that's useful, Ole -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801

Re: [rt-users] mysqldump refusing to finish

...and I'd also add the following to your mysqldump command: -O net_buffer_length=32M (presuming that your max_allowed_packet size is actually 32M. I thought the ceiling was 16M, but I'm no mysql DBA.) -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my

Re: [rt-users] Fwd: RT LDAP

troubleshooting one of our products that includes user import from LDAP as an option) I suspect you want organizationalPerson as the object class; sAMAccountName is usually an attribute of an organizationalPerson object. -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my

Re: [rt-users] 3.6.x: http/https with the same RT instance?

On Fri, 2006-06-09 at 19:52 -0500, TechnoSophos wrote: Are you using mod_perl, fastcgi, or fcgid? Sorry, should have thought to include more info. CentOS 4.3 perl 5.8.5 FastCGI 2.4.2 apache 2.0.52 mysql 4.1.12 -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381

[rt-users] interoperation with Seibel?

the whole point of using computers was to *reduce* mindless repetitive tasks...) Thanks for any thoughts you can provide, Ole -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com

RE: [rt-users] RTx::Statistics

wrote: Is this working with RT 3.6.0. I just did a clean install and it isn't working for me. Just hangs on some of the graph pages where I have to restart my Apache. On other pages I don't get any graph just the Result Graph alt text. -- /Ole Craig Security Engineer 303-381-3802 (main

RE: [rt-users] Searching by CurrentUser with QueryBuilder

of the upgrades... any ideas where I should be checking? -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] 3.6 continual re-login issue

describes above, because Firefox saw that I had removed cookies set by my RT site, and was thus dutifully discarding RT's authentication cookie -- so my login credentials only lasted for one click. -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line

RE: [rt-users] Searching by CurrentUser with QueryBuilder

On Wed, 2006-07-19 at 10:50 -0600, Ole Craig wrote: On Tue, 2006-07-11 at 10:13 -0400, Drew Taylor wrote: Thanks! That did the trick. [...] I have a fresh 3.6.0 installation we're customizing. We'd like to create a saved search that searches for Owner = '$RT::CurrentUser

RE: [rt-users] Internet Explorer Error

Title: RE: [rt-users] Internet Explorer Error -Original Message- From: [EMAIL PROTECTED] on behalf of CASTANHEIRA, Nuno Osvaldo Hi, that problem has been solved My machine have the name rt_dev.example.com and i change to rtdev.example.com , and it works fine, the problem was

[rt-users] (3.6.x) saved searches: titling search results?

looking at changes) Thanks, Ole -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] repeating email request...

Perl for Best Practical: http://bestpractical.com/about/jobs.html -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] Internet Explorer Error

://bestpractical.com/about/jobs.html -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] small patch to Time::ParseDate that lets you parse day of week before last

and ending on last Sunday. Cheers, Ole -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . --- ParseDate.pm.orig 2003-11-25 16:28:24.0 -0700 +++ ParseDate.pm 2006-08-15 12

[rt-users] auto-set and email random passwords for privileged users?

unintended consequences? (I'm intending to limit the potential for damage by only enabling this for users in a certain group, for which almost no privileges exist except for SeeCustomField on RTFM articles.) Thanks, Ole -- /Ole Craig Security Engineer 303-381-3802 (main

[rt-users] users with multiple email addresses

is getting mightily confused about what's supposed to happen. We cannot afford to have developers worried about whether their internal email is going to be accidentally sent to the customer... -- /Ole Craig Security Engineer 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303

[rt-users] Named saved searches?

on how to get this working? -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . ___ http://lists.bestpractical.com/cgi-bin/mailman

FW: [rt-users] Tickets being LOST

/25/2006 9:23 PM To: Farrell,Bob; Ole Craig Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Tickets being LOST I have the log settings you have below, and nothing is logged. What's up with that ? -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support

[rt-users] WhereTFis RT::Action::SendPasswordEmail ?

( TemplateObj = $template, Argument= $pass ); $notification-SetHeader( 'To', $self-EmailAddress ); my ($ret); $ret = $notification-Prepare(); if ($ret) { $ret = $notification-Commit(); } [...] Where can I find this class? -- /Ole Craig Security

Re: [rt-users] WhereTFis RT::Action::SendPasswordEmail ?

On Mon, 2006-08-28 at 00:14 -0600, Ole Craig wrote: In 3.6.0 and 3.6.1, the stock User_Overlay.pm references RT::Action::SendPasswordEmail, which doesn't seem to exist in either tarball. [...] Where can I find this class? Grrr. Of course, after I thought to Google for SendPasswordEmail

Re: [rt-users] unable to login via web interface

://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat (particularly the root failed login section.) -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com

Re: [rt-users] Centos 4.3, rt no joy. (DBD::Oracle ?)

install, but if you decide to go back to the from-scratch approach feel free to give me a holler. I notice that I don't seem to have DBD::Oracle installed, and DBIx::SearchBuilder doesn't appear to mind. -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support

[rt-users] Does formatting a saved search have to be this *%!%! painful?

with this... if this is the only way (short of direct DB manipulation) to do it, this interface seriously needs to change. Ok, I'm done venting, but lord there has to be a better way. Any UI hackers out there already solved this? Or am I just incredibly dense and missed the obvious? -- /Ole Craig Security

Re: [rt-users] Does formatting a saved search have to be this *%!%! painful?

... :-/ Ole On Fri, 2006-09-01 at 09:58 +0100, Andrew Nicols wrote: On 9/1/06, Ole Craig [EMAIL PROTECTED] wrote: Is there any way to get a new field in a search to appear in the second column of a multicolumn search OTHER THAN this cripplingly

Re: [rt-users] Query limited to last month?

suggestions? Thanks, Bryan -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com

[rt-users] From a template, how do I get a handle to a ticket attachment?

the snippet above to look for my keyword in the headers of the email that creates a ticket. If I can pass a variable from that scrip to the template I wouldn't need to duplicate the calls... Thanks for any helpful thoughts, Ole -- /Ole Craig Security Engineer Team lead, customer

Re: [rt-users] Sort Order of Custom Fields in rt 3.6.1

. [...] Ok. Yes, this is a known bug (and one that it turns out is going to be a real pain to fix) Jesse - Is that the case for all combinations? I'm running into a similar CF sort problem with MySQL 4.1 and 3.6.0. (DBIx-SearchBuilder-1.43). -- /Ole Craig Security Engineer Team lead

Re: [rt-users] Sort Order of Custom Fields in rt 3.6.1

On Thu, 2006-10-05 at 01:40 +0400, Ruslan Zakirov wrote: On 10/4/06, Ole Craig [EMAIL PROTECTED] wrote: On Thu, 2006-09-28 at 14:46 -0400, Jesse Vincent wrote: So i came back to 3.6.0 and paradoxically the problem still exists! I'm betting that this is due to an upgraded DBIx

Re: [rt-users] Generic Tickets where I participate query

search? Torben - Absolutely. Load your query and then click the advanced link, and in the top pane replace your username with __CurrentUser__ ..then go back to the edit search link and save your new search as a global or group search. -- /Ole Craig Security Engineer Team

Re: [rt-users] Google Summer of Code

) to hold group members. -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

RE: [rt-users] Google Summer of Code

, or maybe a supportgasm. :-) -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

Re: [rt-users] Sorting on Custom Fields

::SearchBuilder, and as far as I know there isn't a patch. (Torsten Brumm had some success with Oracle and/or Postgres, but I wasn't able to replicate his results with MySQL.) I am also eagerly awaiting this fix, since right now I can't present saved searches as a reporting solution for my execs. -- /Ole

Re: [rt-users] RT 3.6.3 Issue sending email to RT Queues

different address. I'm assuming that at this point, RT won't create a new user (since it's not a new ticket) which does make sense. I would appreciate some advice on how to fix this, though!! -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303

Re: [rt-users] RT 3.6.3 Issue sending email to RT Queues

on the production RT instance upon which my team came to depend. Urk.) On Thu, 2007-04-19 at 13:08 -0400, Jesse Vincent wrote: On Thu, Apr 19, 2007 at 10:53:47AM -0600, Ole Craig wrote: Yep, that's on my RT annoyances list too. No easy way to work around in the present product except

Re: [rt-users] RT 4

reporting are the two biggies.) -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

[rt-users] Question regarding group rights configuration semantics

edit the saved searches that show up for the everyone role? Or does it mean that Everyone can edit [group name]'s saved searches? Thanks, Ole -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381

Re: [rt-users] Question regarding group rights configuration semantics

, 2007-06-15 at 11:38 -0700, Kenneth Crocker wrote: Ole Craig, When you are in configuration for groups, then you are basically setting global rights for all other groups (depending on which ones you choose) to have over the group you selected initially for setting group rights

Re: [rt-users] Report for Tickets Resolved Last Month

be changed to meet your specific needs (and likely will have to be in some places). -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com --- rt-monthly.pl~ 2007-06-25 10:01:58.0

Re: [rt-users] Report for Tickets Resolved Last Month

On Mon, 2007-06-25 at 10:05 -0600, Ole Craig wrote: Or did you maybe edit something before posting it? -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com

Re: [rt-users] Report for Tickets Resolved Last Month

Another rockin' Saturday night... :-) On Mon, 2007-06-25 at 12:25 -0400, Mathew wrote: Wait? I posted this already? Keep up with my goings on at http://theillien.blogspot.com Ole Craig wrote: Mathew - Did you take this from an archived copy? Or did you maybe edit something

[rt-users] 3.6 HOWTO create a new right?

right for tickets where any Requestor is a member of the group on which the right has been granted. Thanks, Ole -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax

Re: [rt-users] 3.6 HOWTO create a new right?

: Isn't this something that can be accomplished using Queues? All you should have to do is create a queue and a group that has the rights you're describing but use the built-in rights. Then simply assign all of the OEM users to the group. -- /Ole Craig Security Engineer Team lead, customer

Re: [rt-users] How does RT find an existing ticket for a new email?

it on to rt-mailgate. -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

RE: [rt-users] Issue with RT system

' says to me that you're using a mysql backend, but the schema hasn't been created. Is this a new install? Did you run the database initializer? -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax

Re: [rt-users] Failed to load valid user when Everyone has the right to CreateTicket

when it invoked /etc/smrsh/rt-mailgate. I spent a long time not noticing the queue general part because I was working on the support queue... Cheers, Ole -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824

RE: [rt-users] issues starting RT

? -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help

RE: [rt-users] issues starting RT

ENV Variables.. Thanks Tamer -Original Message- From: Ole Craig [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 12, 2007 6:49 PM To: Tamer Tayea Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] issues starting RT On Wed, 2007-09-12 at 16:18 -0400, Tamer

Re: [rt-users] scrip: how to check if correspondence from requestor

); Regards, Gene -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Slow Load time for Query Builder

, Ole -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt

RE: [rt-users] Slow Load time for Query Builder

running, and with which DB engine? -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin

Re: [rt-users] scrip: how to check if correspondence from requestor

On Mon, 2007-09-17 at 16:10 -0600, Ole Craig wrote: your regex. If your sender is [EMAIL PROTECTED] the code below Arrgh. ObDirectionalPedant: s/below/above/ :-/ -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my

Re: [rt-users] scrip: how to check if correspondence from requestor

=~ /^(.*,)$Sender[,$]/; -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman

Re: [rt-users] Get RT to send mail 7-bit encoded?

. Cheers, Ole On Mon, 2007-10-01 at 13:28 +0200, Otmar Lendl wrote: 1) Junk exim and use a MTA which can do 8bit-7bit conversion (e.g. sendmail or postfix) 2) Route outgoing email via a sendmail or postfix box. -- /Ole Craig Security Engineer Team lead, customer support

[rt-users] Autoconvert 'correspondence' to 'comment' if sender has Comment but not Reply rights?

vis-a-vis the current ticket? I could do something in procmail to rewrite the rt-mailgate arguments for specific senders, but if I do that I won't have access to RT's roles. Thanks, Ole -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303

[rt-users] CF type for dates or timestamps

ticket after a certain amount of time has passed. Thoughts? Ole -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com

Re: [rt-users] CF type for dates or timestamps

On Thu, 2008-01-17 at 07:54 +0100, Emmanuel Lacour wrote: On Wed, Jan 16, 2008 at 05:44:03PM -0700, Ole Craig wrote: It would be Really Nice(tm) to have a timestamp or date type for custom fields [...] Not yet in RT core, but I made a patch which does this: http://rt3.fsck.com/Ticket

[rt-users] AdminCcs can reply even without ReplyToTicket right?

obvious? -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303-381-3824 my voicemail 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] AdminCcs can reply even without ReplyToTicket right?

On Fri, 2008-02-08 at 03:06 +0300, Ruslan Zakirov wrote: On Feb 8, 2008 2:45 AM, Ole Craig [EMAIL PROTECTED] wrote: (RT 3.6.0) Do AdminCC users automatically get the ability to correspond with the Requestor, even when the ReplyToTicket right is de-selected for the role? If so, why

Re: [rt-users] RT Reporting - We need your wishlists

a report starting with the same criteria but specifying begin- and end-dates for this week, and those two reports should show exactly the same results. More thoughts as they occur, Ole -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802

[rt-users] resolved - closed without updating Resolved timestamp?

, and I still need scrips to fire on the status change itself, since one of the things that's supposed to happen is an automated customer satisfaction survey that gets sent from a scrip. -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3802 main support line 303

Re: [rt-users] Problem upgrading from 3.6.1 to 3.8.1

Templates.Content field. RT's templates don't work so good when they consist of only one character. :-) (And of course, you should reload the pristine 3.6.1 database snapshot and start all over again after editing the sql.queries file. But you knew that. :-) Cheers, Ole - /Ole Craig

Re: [rt-users] $self-SUPER::SetPassword() returns 0, Nonexistant field? in User_Overlay.pm

On Sun, 2008-09-07 at 13:47 -0400, Jesse Vincent wrote: On Sep 5, 2008, at 9:46 PM, Ole Craig wrote: (rt 3.8.1rc5) I've got some custom functionality in a User_Local.pm file, trying to call the SetPassword method from lib/RT/User_Overlay.pm. This method always returns (0, Nonexistant

[rt-users] map LDAP group memberships into RT's user-defined groups?

changes (hence the list post) and/or B. what BestPractical might offer for a cost/time estimate to Do It The Right Way... which is why this is cc'd to sales@bestpractical. Apologies if that's an impropriety of some sort. Thanks, Ole -- Ole

Re: [rt-users] Custom search based on full months

similar (day of week before last) a few years ago. ISTR it's not a difficult module to work with. Good luck, Ole -- Ole Craig Operations www.symplified.com RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011