Greetings,
Have done some searching trying to find out what a Squelched user is
in RT (marked in the ticket as either somename (squelched) or
in the People page as somename (Will not be sent email).
I can't for the life of me figure out how to undo this, or how it
got there. Some searching
On Wed, Aug 22, 2012 at 09:56:24AM -0400, Kevin Falcone wrote:
You don't say if this is 3.8 or 4.0.
On 3.8, you squelch/unsquelch users for the lifetime of the ticket from
the Reply/Comment page.
Yes.. this is it... thanks... a bit unobvious...
...@lonap.net
to encourage replies to go back to the ticketer.
Reply headers (from my mail client):
Date: Thu, 23 Aug 2012 13:31:47 +0100
From: Rob Lister r...@lonap.net
Reply-To: supp...@lonap.net
To: some.u...@domain.com
Cc: LONAP Tickets - Rob via RT supp...@lonap.net
Subject: Re: [LONAP #1234] Test
Foo
On Thu, Aug 23, 2012 at 10:43:27AM -0400, Kevin Falcone wrote:
On Thu, Aug 23, 2012 at 03:03:11PM +0100, Rob Lister wrote:
RT's output (slightly anonymized)
Subject: Re: [TICKET #1234] Test
From: Doctor Helga via RT supp...@lonap.net
--
Is that what RT shows
Hello,
Is there a way to modify the Templates/Scrip so that when a ticket is
Assigned and Resolved at the same time, the This ticket has been assigned
to you e-mail is not sent to the assigned user?
In our case we have users that reply via e-mail and don't use the web
interface very often,
Yes, I understand that this is possible... just not how to actually do it.
Any good examples / snippets that I can look at? Everything I've tried to far
doesn't seem to work.
Thanks,
Rob
--
Robert Lister
On 9 Apr 2013, at 07:02, Kenneth Crocker kenn.croc...@gmail.com wrote:
Rob,
You
On Mon, Dec 16 at 6:07:04 PM, Muhammad Amir wrote:
when I send an email to test queue to my RT the response email
showing up in Outlook look like this: www-data www-d...@rt-dev.com; on
behalf of; t...@rt-dev.com.
I would like to get rid of “www-data www-d...@rt-dev.com; on behalf
of;”
:44
Any Ideas ?
--
Rob Lister
r...@lonap.net
LONAP Ltd
+44 20 3137 8330
--
RT Training - Dallas May 20-21
http://bestpractical.com/training
