Hello,
I'm using RT 4.0.10 (on a test machine) and I'm testing the extension
ExtractCustomFieldValues to insert a value to a custom field (Select type
with a list of 4 values).
The incoming mail contains the value :
Type du ticket-Incident
the template contains :
Type du ticket|Body|Type
Thanks Kevin, it's exactly the problem !
Now, as I have no knowledge in perl, I've copied the regex from an example
on the RT wiki.
I'll try to find the right regex by myself, but if you have the solution,
I'll take it with pleasure !
Thanks again,
Elisabeth
--
View this message in context:
Hello,
I use the extension PriorityAsString on a new RT 4.2.6 (still under testing).
The settings in RT_SiteConfig :
Set(%PriorityAsString, (Standard = 50, Moyenne = 80, Haute = 100));
Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute));
Test 1/ When I create a new ticket, the ticket
Hello Alex,
No, I didn't set a default initial priority neither a final priority for the
queue.
- Mail original -
| De: Alex Peters a...@peters.net
| À: elif...@free.fr
| Cc: rt-users@lists.bestpractical.com
| Envoyé: Vendredi 3 Octobre 2014 02:20:33
| Objet: Re: [rt-users]
Thanks Chris for your reply, it works fine now !
Elisabeth
- Mail original -
| De: Christian Loos cl...@netcologne.de
| À: elif...@free.fr, rt-users@lists.bestpractical.com
| Envoyé: Mercredi 8 Octobre 2014 08:39:02
| Objet: Re: PriorityAsString : Priority and FinalPriority show unknown
Thanks Chris for your reply, it works fine now !
Elisabeth
- Mail original -
| De: Christian Loos cl...@netcologne.de
| À: elif...@free.fr, rt-users@lists.bestpractical.com
| Envoyé: Mercredi 8 Octobre 2014 08:39:02
| Objet: Re: PriorityAsString : Priority and FinalPriority show unknown
Hello,
On our RT 4.2.6, I created a lifecycle support with specifics status, which
is working fine.
The requestor is unprivileged, but is granted the right ModifyTicket
(globally), and ShowTicket, Watch and ReplyToTicket on the queue. The queue has
the support lifecycle.
On SelfService
Hello Alex,
Many thanks for you answer :
- Mail original -
| Have you considered setting these users up as privileged instead,
| with minimal rights?
This is not what we want, but I've done it for some tests just to check, and
the problem is the same.
I've come to the conclusion that
Hello,
I've searched through the mailing list archive, but could not find any hint
yet. Could someone help me with this :
The context (RT version is 4.2.6.) :
* Ticket #1 is dependant on ticket #2, so ticket #1 cannot be resolved if
ticket #2 is not resolved.
* The Resolve action
Chris,
Thanks a lot for your help, it's exactly what I need !
And yes, it works in 4.2.6 .
Elisabeth
Hello,
We have juste upgraded our RT this morning to version 4.2.12 (from 4.2.6) and
MySQL to 5.6 (from 5.5) in order to implement the full text indexing.
It works, but when running /appli/rt4/sbin/rt-fulltext-indexer to update the
table AttachmentsIndex, it stops with an error :
extract
Good morning,
This is a follow-up of my problem :
This morning I decided to shred the attachment 602620.
But after execution of rt-fulltext-indexer it fails again at the next number of
attachment : 602621 !
So this was clearly not the solution. But now I have not idea of what is the
Hello,
I'm looking for the schema diagrams for RT 4.2.12, but on the wiki
(https://rt-wiki.bestpractical.com/wiki/Schema) there are no links for the
following files :
- Rt schema.svg
- Rt4-schema-relationships.svg
and I can't find them on our RT. I only find a schema.dot file in the docs
13 matches
Mail list logo
