[rt-users] How can you use requestor info in custom field

When a ticket is emailed in I want the requestors location to be auto populated into my custom field location. My user profile automatically detects their location in their user profile -- View this message in context:

[rt-users] Daily report time worked

My boss wants a daily report of time worked from the tickets in RT. The problem is if the same ticket is worked on over a couple of days the report totals up the time worked field instead of the time worked on that day. For example lets say I opened a ticket Tuesday and I worked on it for 45

[rt-users] Blank To line

We have an issue with our users that they are including every email address on the cc line. These emails should not create a ticket. How can I make it so that if the To line is blank, then don't create the ticket. I did try a couple things but it seemed to be disabling ticket creation all

[rt-users] Mass email creating Tickets

Hi Guys I am fairly new to this RT stuff but a question I have is about scrips. I need a way to stop a ticket from being created when the email address provided is on a mass email. I have an email address which is used for users to send in a ticket, but the email is also on a countrywide