Re: [rt-users] User cannot see the ticket in a particular queue but it has all the rights to do it
Il 15/12/2011 00:22, Ruslan Zakirov ha scritto: > Yes. OrderBy argument is incorrect or it's a bug. Thank you Ruslan!! That was exactly our problem: the saved search was sorting against: AdminCC.EmailAddres FinalPriority [empty] Code We just placed the empty field at the bottom of the order list and voilà everything is visible now. User told me that he just copied an saved query, I don't know if it's a bug, but could be nice that if in the sorting list is placed an [empty] field in the middle, that is moved to the bottom. cheers -- Andrea Perotti System Administrator Cutaway S.r.l. http://www.cutaway.it Via Brofferio, 10 20158 - Milano Italia Tel +39 0236530476 Fax +39 0236532990 Via delle Dalie, 10 00058 - S. Marinella - Roma Italia Tel +39 0698233675 Fax +39 0236532990 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] User cannot see the ticket in a particular queue but it has all the rights to do it
Il 14/12/2011 17:53, Andrea Perotti ha scritto: > on that queue show the complete interface, it shows the right numbers of > tickets, but *0 row ticket* are shown... (see jpeg attached) ... here :D -- Andrea Perotti System Administrator <> RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] User cannot see the ticket in a particular queue but it has all the rights to do it
right syntax to use near ') ASC,
MIN(main.id) ASC LIMIT 100' at line 1 at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 509.
(/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:509)
[Wed Dec 14 16:38:34 2011] [warning]: RT::Handle=HASH(0xba3d1a8)
couldn't execute the query 'SELECT main.* FROM Tickets main JOIN Groups
Groups_1 ON ( Groups_1.Domain = 'RT::Ticket-Role' ) AND ( Groups_1.Type
= 'AdminCc' ) AND ( Groups_1.Instance = main.id ) LEFT JOIN
CachedGroupMembers CachedGroupMembers_2 ON (
CachedGroupMembers_2.GroupId != CachedGroupMembers_2.MemberId ) AND (
CachedGroupMembers_2.GroupId = Groups_1.id ) LEFT JOIN Users Users_3 ON
( Users_3.id = CachedGroupMembers_2.MemberId ) WHERE (main.Status !=
'deleted') AND (main.Status != 'resolved' AND main.Status != 'rejected'
AND main.Queue = '93') AND (main.Type = 'ticket') AND (main.EffectiveId
= main.id) GROUP BY main.id ORDER BY MIN(Users_3.EmailAddress) ASC,
MAX(main.FinalPriority) DESC, MIN(main.) ASC, MIN(main.id) ASC LIMIT
100' at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 522
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xba3d1a8)',
'SELECT main.* FROM Tickets main JOIN Groups Groups_1 ON ( Gr...')
called at /usr/share/perl5/DBIx/SearchBuilder.pm line 236
DBIx::SearchBuilder::_DoSearch('RT::Tickets=HASH(0xab957c0)')
called at /usr/local/rt/bin/../lib/RT/SearchBuilder.pm line 334
RT::SearchBuilder::_DoSearch('RT::Tickets=HASH(0xab957c0)')
called at /usr/local/rt/bin/../lib/RT/Tickets_Overlay.pm line 2853
RT::Tickets::_DoSearch('RT::Tickets=HASH(0xab957c0)') called at
/usr/share/perl5/DBIx/SearchBuilder.pm line 504
DBIx::SearchBuilder::Next('RT::Tickets=HASH(0xab957c0)') called
at /usr/local/rt/bin/../lib/RT/Tickets_Overlay.pm line 2825
RT::Tickets::Next('RT::Tickets=HASH(0xab957c0)') called at
/usr/local/rt-3.8.8/share/html/Elements/CollectionList line 124
HTML::Mason::Commands::__ANON__('Query', 'Status != \'resolved\'
AND Status != \'rejected\' AND Queue =...', 'AllowSorting', 1,
'OrderBy', 'AdminCc.EmailAddress|FinalPriority||id', 'Order',
'ASC|DESC|ASC|ASC', 'Rows', ...) called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9dfb7b0)',
'Query', 'Status != \'resolved\' AND Status != \'rejected\' AND Queue
=...', 'AllowSorting', 1, 'OrderBy',
'AdminCc.EmailAddress|FinalPriority||id', 'Order', 'ASC|DESC|ASC|ASC',
...) called at /usr/share/perl5/HTML/Mason/Request.pm line 1278
eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm line
1268
HTML::Mason::Request::comp(undef, undef, 'Query', 'Status !=
\'resolved\' AND Status != \'rejected\' AND Queue =...', 'AllowSorting',
1, 'OrderBy', 'AdminCc.EmailAddress|FinalPriority||id', 'Order', ...)
called at /usr/local/rt-3.8.8/share/html/Search/Results.html line 63
HTML::Mason::Commands::__ANON__('Order', 'ASC|DESC|ASC|ASC',
'SavedSearchId', 'RT::User-38157-SavedSearch-9002', 'Query', 'Status !=
\'resolved\' AND Status != \'rejected\' AND Queue =...',
'SavedChartSearchId', 'new', 'OrderBy', ...) called at
/usr/share/perl5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbb1e3a0)',
'Order', 'ASC|DESC|ASC|ASC', 'SavedSearchId',
'RT::User-38157-SavedSearch-9002', 'Query', 'Status != \'resolved\' AND
Status != \'rejected\' AND Queue =...', 'SavedChartSearchId', 'new',
...) called at /usr/share/perl5/HTML/Mason/Request.pm line 1278
eval {...} called at /usr/share/perl5/HTML/Mason/Request.pm line
1268
HTML::Mason::Request::comp(undef, undef, undef, 'Order',
'ASC|DESC|ASC|ASC', 'SavedSearchId', 'RT::User-38157-SavedSearch-9002',
'Query', 'Status != \'resolved\' AND Status != \'rejected\' AND Queue
=...', ...) called at /usr/local/rt/bin/../local/lib/RT/Interface/Web.pm
line 320
RT::Interface::Web::ShowRequestedPage('HASH(0x9f15b78)') called
at /usr/local/rt/bin/../local/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest('HASH(0x9f15b78)') called at
/usr/local/rt-3.8.8/share/html/autohandler line 53
HTML::Mason::Commands::__ANON__('Order', 'ASC|DESC|ASC|ASC
Re: [rt-users] Image Linking
Il 23/03/2011 10:36, Torsten Brumm ha scritto: > Yes, there is but Not Public. ASK bps for RTx-AttachmentsOnDisk :-( Any chance that it'll be included in RT-4.0 ? cheers -- Andrea Perotti System Administrator
Re: [rt-users] Remove an attachment
Il 24/09/2010 12:39, Alberto Villanueva ha scritto: > I have upload an image into a ticket, but the inserted image is > incorrect. Could I remove this attachment? If it's possible, I would > like using RT web interface, but I think it is not possible. You are looking for "Shredder". cheers -- Andrea Perotti System Administrator RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Assign child ticket to a separate queue?
Il 08/09/2010 14:55, Ciancetta, Barbara J. ha scritto: > Seems a good approach to this would be team A (in their queue) creating > a child ticket but assigning it to team B’s queue. I've solved the same problem in a cleaner way: extension! http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/ this will add in the UI the possibility to choose the queue when creating connected tickets. hth -- Andrea Perotti RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Quick "is it possible to do this" question
Il 10/08/2010 21:57, Joe Landman ha scritto: > We are moving our rt web server (not database) to a different machine. > Leaving the DB where it is. In the process of moving our rt to a new > machine, I want to know if it is possible to have two different RT > servers connect in to the same database and serve the same files/data. Sure you can. Just pay attention to have the exact same version of RT and options in RT_SiteConfig.pm cheers -- Andrea Perotti RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] How to Manage a First plus Second Level Support Configuration
Il 03/08/2010 13:40, Christian Loos ha scritto: > http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue > to create the ticket in another queue. Thank you! I discovered in the wiki different solutions: * http://wiki.bestpractical.com/view/ForkIntoNewTicket * http://wiki.bestpractical.com/view/CreateChildTicket * http://wiki.bestpractical.com/view/SpawnChildTicket but this extension looks like the most promising one. > If you want to got this way I can send you the scrip I use. It would be nice to view it. If you can, please attach here in the list, so everybody could take a look at it. > I have also tweaked our ticket create page. > If you come from the create button in link to the ticket create page > (clone a ticket), then you can change the queue. > @Jesse > Maybe you want a patch for that? If you can, post that either :) I hope to see your reply very soon Cheers -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to Manage a First plus Second Level Support Configuration
Il 02/08/2010 19:26, Kenneth Crocker ha scritto: > If I understand you correctly, you want to be able to create a > "DependsOn" link/ticket in another Queue from the L1 Queue? Thank you for your reply. I'm already able to manually create linked ticket from one queue to another, the problem is that I cannot copy the CF values from one to the other one: the only way to have this behaviour is to create the dependency in the same queue. My goal is to do this in a semi automatic way. I need to be able to create a new ticket, in the Queue L2, with the same custom fields taken from a ticket from L1 Queue and with a relation of dependency. Perfect would be to let the user who manage in L1 the ticket to add a comment or a message in the new ticket, but I could manage the passage in other ways (maybe taking the last message or comment from the L1 ticket. I hope this have clarified the situation. cheers -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to Manage a First plus Second Level Support Configuration
Hi, I've been asked to configure our RT (RT 3.8.2, migration to 3.8.8 planned during August, Mod_Perl, MySQL 5.0) to support a new process. The request is to have 2 queues with equal CF : the first one is public and everyone write in there via mail. Then some Privileged users take those tickets, fill CF and try to solve them. If 1 Level isn't able to solve, from a logical point of view, the ticket has to be passed to queue "2 Level". The request is that the first ticket [#01] will remain in the L1 queue, but will be created a new ticket [#02] in queue L2, with at least the following values : * sender * CF taken from the old ticket. #2 have to be signed as a depedency for #1 so it cannot be closed without L2 really close the derived ticket. A mechanism similar to the one activated in the Display page when you click on the Create link in the Links (green) section will be fine : https://rt.buh/Ticket/Create.html?Queue=67&CloneTicket=11152&DependsOn-new=11152 BUT the new ticket should be created in the L2 queues: from the Create page it's not possible to change the queue where you're going to create it. I've noticed that some parameters are passed, so I guess it would be enough to set the Queue value to L2 and I would be happy. I thought to add a flag CF: once checked the create page with clone ticket and all the other parameters populated, but how can I recall the link to the Create page populated with those parameters in a workflow - with scrips? I'm a little bit stuck in how to solve it. Have you already solved similar situations? How would you solve it? If anything isn't clear to you please ask. Any hint will be well accepted thank you! -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Moving RT Database to remote host
Il 21/07/2010 10:48, ronald higgins ha scritto: > Once i've imported the RT Data into the new remote DB how would i go > about pointing the current > RT web app to the remote MySQL Instance ? In the same place you configured during the install: RT_SiteConfig Doublecheck the connectivity between your frontend and the dbserver with a textual client before switching . cheers -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] email already in use
Il 18/05/2010 13:07, Machiel Richards ha scritto: > Can someone please assist me with how to resolve this issue? RT create new users when find new email addresses. So if you make a search in the user list with the email of your interest, you'll find that, so you'll only have to add the missing information and if you prefer, change the username. hth -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] "Forgot password" on the login page
Il 26/04/2010 11:21, josé fernandez ha scritto: > is it possible and if so how to add a "Forgot password" on the login > page so a user who has forgotten their password can be requested. http://github.com/gitpan/RT-Extension-ResetPassword hth -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Howto change user email
Il 15/04/2010 15:08, Ian Pellew ha scritto: > From r...@a_glance if I change a users email I get "Email address in use". > How do I change his email address? I suggest you to use the MergeUser Extension, so you won't lose any reference and both old and new addresses will remain valid. hth -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Supervisors on Queues and Mail feedback
Hi I'm looking for your opinion on how to solve the following situation. Our RT 3.8.2 is used by different teams, each of them has it's own queue, and it's own team leader. Team leaders desire to keep an eye on the queue, and asked me a way to see all ticket entering their group queue. So I added them as watcher for their respective queue. Now they're whining because they receive too many mail: they'd like to receive only the first message that create the ticket and last message that put the ticket in resolved/rejected state. The solution I was thinking about was to remove the watchers from the queues and create a scrip for every team's queue, inserting directly into the scrip mail addresses of Team Leader... Is it the only solution? it doesn't look so clean to me... Do you have any suggestion or better ideas to solve this? Thank you for your time and your opinions cheers Andrea Perotti smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Correspond vs. Comment on resolve
Sean ha scritto:
> On RT 3.8.4, if I put my mouse over the "resolve" link on a ticket,
> it goes to Update.html?Action=comment<> How can I change
> that to Action=Correspond ? Not sure where this lives. I just
> want it to do correspondance by default when someone resolves a ticket vs.
> comment by default
Hi,
edit file
$RT/share/html/Ticket/Elements/Tabs near line 175 to this:
if ( $can{'ModifyTicket'} ) {
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'G'} = {
path =>
"Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id="
. $id,
title => loc('Resolve')
};
}
HTH
--
Andrea Perotti
smime.p7s
Description: S/MIME Cryptographic Signature
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] WebPath problem
Kevin Falcone ha scritto: > Log in as the root user to edit the global saved search, > which should fix it for your new users. Thank you very much Kevin for your answer, you solved one big pita in our current installation, and I have one ticket less in my queue ;) cheers -- Andrea Perotti System & Release Engineering mail : release_engineer...@seat.it Cutaway srl c/o Seat PagineGialle (MI) smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] WebPath problem
Hi I'm having some problem after changing the WebPath variable. I installed an instance of RT 3.6.6 using Set($WebPath, "/boris"); in RT_SiteConfig of the test env, to try it. Everything worked as expected and we moved the environment in production, dumping and restoring the db. We removed the WebPath definition, since . Set($WebPath, ""); was already defined in RT_Config.pm . All the path get the change, except for one: in the home page "RT at a Glance", in the block "highest priority tickets I own" the Subject field still has the wrong url. To fix it, I have to edit it, remove that column from the "Show Columns" list and them readd it. Doing this procedure fix that. I did that procedure all for the already existent users but I thought that the new one will be safe, but Murphy laught at me :| all the new have the problem too. I cleaned cache and looked around, but I've learned from my experiments is that is something in the db that generate the problem. Now I'm running RT-3.8.2 on debian 4.0 . Do you have any hint to fix that problem? Thank you for your attention -- Andrea Perotti smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Autogenerating a password for requestors
Tom Lahti ha scritto: > the password was just emailed across the net in clear text. Oi vay. > > On the other hand, if I made the request via email, I might totally expect > to get a autoreply via email, but I'd still want my new password encrypted. Or, it could be nice to be able to set a status in RT where an user has just a one time password, after the first login he have to change it as first and only things to do. But I guess could be worth opening a new 3d for this topic... cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] QueryBuilder : what happened today?
Hi all, is there any variable, in the query builder, I can use to specify the current day? It'll be useful, to save a search to show, at the end of the day, all the ticket closed. cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Plugins to Include in Main RT release
Torsten Brumm ha scritto: > you are all correct and i think Andrea has done a tiny mistake, Well, I've learned something new, and I guess I'm not the only one :D Well done Rob Munsch, now the example is clear: could be nice to have it reported in RT_SiteConfig too. > also think Andrea's idea was to ask for the most usefull Plugins not > already portet to the RT 3.8 Layout... Exactly, my idea was to track down which are the most used external plugins so they can be reviewed and later integrated. Could also be useful since sometimes you discover something nice you've never thought about. cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Book : does it worth?
Jesse Vincent ha scritto: > It's just not very high on the priority list...and I'd rather see a new > book covering RT4 than RT 3.8. (http://wiki.bestpractical.com/view/RT4) Yes definitely I'd love to see a "RT 4.0 - the definitive guide" published. Could be fun too being a proofreader for that manual :) @all Thank you for you answers, it's glad to receive so many feedback from the RT community cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Plugins to Include in Main RT release
Hi all, I'd like to open a poll to list all the Plugins mostly used by RT users. This, I suppose, should be useful to both rt users and rt creators to deliver the best RT ever, by including features born outside upstream but included and used by a lot of people. Is it better maybe to have a wiki page for that? Excluding handmade plugins, could be interesting to post the output of : fgrep Plugins RT_SiteConfig.pm this is mine : #Set(@Plugins,(qw(Extension::QuickDelete))); Set(@Plugins,(qw(RT::Extension::ResetPassword))); Set(@Plugins,(qw(RT::Extension::MandatorySubject))); feedback are welcome :D cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Book : does it worth?
Hi guys is the book published by O'Reilly still actual or too much time has passed since 2005 and the info written there are no more updated? I've seen in changelog from 3.6 to 3.8 a big step head and reading about the idea of release 4.0 during 2009 make me even more in doubt about buying it... Have you read it? Did you find it useful, or the way RT is intended to be documented nowadays is via wiki and this ML ? Thank you for your answers and opinions. cheers -- Andrea Perotti Cutaway S.r.l. c/o Seat PagineGialle email : apero...@cutaway.it www : http://www.cutaway.it smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to disable fckeditor globally?
Curtis Bruneau ha scritto: > in your etc/RT_SiteConfig.pm > Set($MessageBoxRichText, 0); Thank you! This solve a performance problem in my setup: many users reported slowlyness rendering the reply/create ticket after the upgrade to 3.8.1. cheers Andrea smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Avoid Blank Subject in New Ticket
Emmanuel Lacour ha scritto: > here is a plugin that does this: > > http://search.cpan.org/dist/RT-Extension-MandatorySubject/ Thanks Emmanuel, I was just looking for something like this! And thanks for the deb repo that you provide at http://rt.easter-eggs.org/debian : it has saved my day many times! cheers -- Andrea Perotti Cutaway S.r.l. c/o Seat PagineGialle email : [EMAIL PROTECTED] www : http://www.cutaway.it ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Avoid Blank Subject in New Ticket
Hi, we are running RT 3.8.1 and have a mysql 5.0 as db . Our users have been trained to use RT but often forget to add a subject to their ticket. Is there something more effective than corporal punishments to enforce the insertion of a subject when a new ticket is created, ? Thank you for your hints. cheers Andrea Perotti ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
