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~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED
3.6.4 should be good. We are on 3.6.5
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, January 14, 2008 3:11 PM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Documentation.
Deepika,
What version do you have? I
We are using RT as a help desk tool and what I am looking for is the one that
work and manage the queue. I don't need the create tickets one.
Deepika
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, January 14, 2008 3:05 PM
To: Deepika Bhatia
Cc: rt-
Kevin-
Is there any users manual and administrators manual available for RT?
~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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Community help: http
How to differentiate between tickets created via email vs ticket created using
RT?
Deepika.
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract bef
Is there any way to modify the quick search and remove the stalled tickets from
it.
Thanks!
~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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SAVE
.
Deepika
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Sunday, November 11, 2007 7:52 AM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Email Question
See NotifyActor in RT_SiteConfig.pm.
On 11/11/07, Deepika Bhatia <[EM
PROTECTED]
Sent: Monday, November 12, 2007 4:46 PM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Date time
On Mon, Nov 12, 2007 at 04:34:49PM -0800, Deepika Bhatia wrote:
> All:
>
> I would like to create a custom field which can capture
response.
~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December
as an AdminCc. Why is that? Is that normal
functionality of version 3.6.5?
The same thing happens, when I try to resolve a ticket for which I was the
requestor as well. And I don't receive any email when I resolve the ticket.
Please comment.
~~~~~~~
Deepika Bhatia
Sr. Mana
Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Friday, October 12, 2007 12:02 PM
To: Deepika Bhatia
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unable to load a valid user.
Deepika,
I do not handle the maintenance of our RT downloaded software, I just
We are in the process of upgrading from 3.4.2 to 3.6.2. We are also moving the
database from mySQL to ORACLE at the same time. While doing the testing, we ran
into this problem. While creating a new ticket via email, we receive the
following Error.
"RT could not load a valid user, and RT's co
I was wondering if anyone is running RT on Oracle 9i or Oracle 10g. I am
curious how is the performance of the application with the Oracle database?
My company is considering moving the RT on the Oracle database and I wanted to
get your opinion on the same.
Thanks!
_
All:
I am looking for the script which would create all the database objects of RT
in Oracle. Can someone please tell me where can I find them.
Thanks!
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move existing system to
Windows?
Thanks!
~~~
Deepika Bhatia
Sr. Manager
Prosum Technology Services
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Commercial
I was wondering if someone has actually combined multiple instances of RT into
one instance. Currently I have multiple instances in mysql and I would like to
combine them into one instance on mySQL. My question is geared towards data
conversion. Are there scripts which could help me do that? Has
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