[rt-users] 2 advanced queries and graphics

this graphic in RT? Can someone give me some tips to do it? Thanks -- *Elton S. Fenner,* Analista de Rede, Assembléia Legislativa do RS Brasil (Brazil) +55 51 3210-1249 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] RT Survey plugin

On 29-03-2010 19:00, Todd Chapman wrote: You could just have the resolved template include a link to a survey monkey. http://www.surveymonkey.com/ Thanks, I'm gonna take a close look at this. Elton On Mon, Mar 29, 2010 at 5:15 PM, Elton S. Fenner elton.fen...@al.rs.gov.br wrote

[rt-users] RT Survey plugin

to requestors and ask them to reply a survey. Is there someting like that in RT? Thanks. -- *Elton S. Fenner,* Analista de Rede, Assembléia Legislativa do RS. +55 51 3210-1249 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] custom query - RT at a Glance

sugestion? Thanks. Elton S. Fenner ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] custom query - RT at a Glance - SOLVED

Thanks Kevin! Exactly what I wanted. Elton Em 07-10-2009 11:41, Kevin Falcone escreveu: On Wed, Oct 07, 2009 at 10:58:16AM -0300, Elton S. Fenner wrote: Hi, Our team who work on tickets frequently are requestors of tickets to. I know about theserver/SelfService, but what I would like

Re: [rt-users] How to make the subject field mandatory?

Kevin! I implemented Mandatory Subject in my RT 3.8.2 following the instructions on: http://wiki.bestpractical.com/view/Extensions and http://search.cpan.org/dist/RT-Extension-MandatorySubject/ Its working fine. Elton On 06/30/2009 05:41 PM, Kevin Gagel wrote: How can I make the

[rt-users] Announce mode - simular to MaintenanceMode

failure. The users see the message and after a few seconds they are redirected to the RT SelfService allowing them to open tickets normally. Can someone point me some wiki or link to where i can read further to achieve this? Thanks in advance. -- Elton S. Fenner, Analista de Rede

[rt-users] SuperUser shown in Owner selection list

- The documentation isn't reflecting the reality? Thanks in advance. Best regards. Elton S. Fenner, Analista de Rede, Assemblia Legislativa do RS. +55 51 3210-1249 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] SuperUser shown in Owner selection list

is to put some note about this in the wiki (http://wiki.bestpractical.com/view/SuperUser). Best regards, Elton S. Fenner, Analista de Rede, Assemblia Legislativa do RS. +55 51 3210-1249 Ken Crocker wrote: Elton, I've attached a few documents we developed for our users. I have more

Re: [rt-users] Issue with RT 3.8.1 and Active Directory authentication

to other users. My scenario: RT 3.8.1 RTFM 2.4.0 RT-Authen-ExternalAuth-0.07_01 mod_perl 2.0.2-2.4 Thanks again. Elton S. Fenner, Analista de Rede, Assemblia Legislativa do RS. +55 51 3210-1202 Mike Peachey wrote: Bryan McLellan wrote: On Mon, Dec 8, 2008 at 10:44 AM, Elton S. Fenner

[rt-users] Issue with RT 3.8.1 and Active Directory authentication

'd_filter' = '(userAccountControl:1.2.840.113556.1.4.803:=2)', 'tls' = 0, 'net_ldap_args' = [ version = 3 ], 'group' = 'DSI_Rede_Usu', 'group_attr' = '', 'attr_match_list' = [ 'Name', 'EmailAddress' ], 'attr_map' = { 'Name' = 'sAMAccountName', 'EmailAddress' = 'mail', 'RealName' = 'cn' }

[rt-users] Can't call method as_string. . . . . . . LDAP.pm line 97

ess1' = 'streetAddress', # 'City' = 'l', # 'State' = 'st', # 'Zip' = 'postalCode', # 'Country' = 'co' } } } ); 1; Elton S. Fenner, Analista de Rede, Assemblia Legislativa do RS. +55 51 3210-1202 -- Elton S. Fenner, Analista de Rede, Assemblia Legislativa do RS. +55 51 3210-1202 __