[rt-users] CommandByMail extension not working on RT 4.0.5

I recently upgraded our RT 3.8.9 by making a new RT 4.0.5 installation and then moving and upgrading the database by the upgrade instructions. Before doing so, I upgraded the OS of the computer from Debian Lenny to Debian Squeeze. After that, I installed RT-Extension-CommandByMail-0.10 using the

Re: [rt-users] CommandByMail extension not working on RT 4.0.5

That's true, but I tried it both ways. I just changed it: Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); And then I issued /etc/init.d/apache2 restart. But the ticket still doesn't process correctly and no CommandByMail messages in the logs.

Re: [rt-users] CommandByMail extension not working on RT 4.0.5

Thank you very much for that useful hint. @MailPlugins was not being set correctly and I traced it to a typo in RT_SiteConfig.pm after all. Thanks again!

[rt-users] Workflow to change Cc on first reply to ticket

Hello, We are using RT 3.8.9 to track issues our company logs with a third party. I use a special queue for this. New tickets created in that queue begin with the third party's mailing list email address in the Cc field. Next, a member of the third party replies and generally takes ownership of

[rt-users] Exclude email sender from ticket notifications

the notification back to them when they update a ticket by email. Would the best way to do this be creating a new Scrip with Custom Condition? Or is there a better workflow? Best regards, Fritz Mahnke

[rt-users] Copy and paste from Notepad causes loss of email formatting

Hello, I am using RT 3.8.8. Today I wrote an analysis in Windows Notepad and then copied and pasted the text into the description of a new ticket. When I did this, I noticed the description was formatted incorrectly in the outgoing email, although it is formatted correctly in the RT ticket