Re: [rt-users] Statistic tool
On Tue, 22 May 2007, RTuser wrote: Can you indicate me please any Rt statistic tool? Go to wiki.bestpractical.com/rt/ and search for statistics. I use this one: http://wiki.bestpractical.com/index.cgi?RT3BatchStats ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx::Calendar 0.04
On Wed, 16 May 2007, Nicolas Chuche wrote: I've just upload RTx::Calendar 0.04 on CPAN : http://search.cpan.org/~nchuche/RTx-Calendar-0.04/ Changes for 0.04 * should work with rt 3.6.0 and seems to work with 3.7.2 * display Starts date by default * you can use Format to display dates you want (Created, Started, Due, Starts, ...) * if a saved search is named calendar, use it for the default Calendar.html and for the portlet * fix a bug in Prefs Looks good (on 3.6.3), but I am having trouble customizing it (I just turned it off two days ago, and went back to the reminder box instead), and so was hoping the new one can do what I am looking for. What I want to be able to do is show all reminders, even if they are in the past - ie. if I didn't actually get something done by the day it was due, I want it to still show - is that possible, or do I need to use the reminder box to do that? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Same user has several e-mail addresses
On Mon, 14 May 2007, Gene LeDuc wrote: Hi All, I think I saw this issue brought up in the list or on the wiki a couple (or few) months ago, but I haven't been able to find the posts. One of my users is using an address (not seen before by RT) other than his requestor address to reply to tickets, and his reply is going to the bit bucker rather than being added to the ticket because RT won't create a new acct for him. Since this user will be a pretty regular ticket creator, I'd like to associate both e-mail addresses to the same acct. I'd appreciate it if someone could point me to where this was already discussed. I think this was the last email in the thread. Date: Sat, 5 May 2007 14:18:49 -0400 (EDT) From: Jon Daley To: RT Users Subject: Re: [rt-users] MergeUsers (was RT 4) On Thu, 3 May 2007, Jon Daley wrote: http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/ Ah, thanks, I somehow missed that - I am not sure if it was announced when people were discussing this a while back. I'll try it out. Thanks! I tried it out, and it does get part of the way. First off, installation troubles: I had to modify the test perl script in two ways: one was to add a use lib /usr/local/request-tracker/lib/ to get it to be able to find RT.pm. And then I had to change the tests, since I don't have a general queue. But, now it is installed. I merged user1 to user2. Sending an email from user1 creates the ticket as requested by user2, very nice. However, if I login as user1, I don't have any tickets assigned. What would be nifty is if when logging in as user1 or user2, he would basically end up in the same place, and see all of the same tickets. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] MergeUsers (was RT 4)
On Thu, 3 May 2007, Jon Daley wrote: http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/ Ah, thanks, I somehow missed that - I am not sure if it was announced when people were discussing this a while back. I'll try it out. Thanks! I tried it out, and it does get part of the way. First off, installation troubles: I had to modify the test perl script in two ways: one was to add a use lib /usr/local/request-tracker/lib/ to get it to be able to find RT.pm. And then I had to change the tests, since I don't have a general queue. But, now it is installed. I merged user1 to user2. Sending an email from user1 creates the ticket as requested by user2, very nice. However, if I login as user1, I don't have any tickets assigned. What would be nifty is if when logging in as user1 or user2, he would basically end up in the same place, and see all of the same tickets. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: AW: [rt-users] Reminders in 3.6?
On Fri, 4 May 2007, Ham MI-ID, Torsten Brumm wrote: Have a look to the new rtx-calender on cpan, its nice. You cab remove the reminder window from your front screen and add the calender there. It giving you all the reminders and tickets with on on due date for on on week. Its a nice solution. Very nice. However, I can't see how to add it to my front page. I only see it under the Tickets tab. How do I do that? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 4
On Thu, 3 May 2007, Jesse Vincent wrote: On May 3, 2007, at 6:45 PM, Dale Bewley wrote: On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote: I'd like to be able to merge users, so someone can respond with any of the email addresses that he has, and they are all treated as the same email address - ie. no reply to his other email address, if he logs in, he will see all tickets requested by any of his email addresses. It would probably be nice to have the same password for all email accounts, though that part isn't necessary. A big +1 on that. My users unfortunately have 4 possible derivations of their address and I can't force them to pick just one. Done, I think. http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/ Though with 4 derivations, you should be able to just drop in a custom CanonicalizeAddress sub that does the magic on create for new users. Ah, thanks, I somehow missed that - I am not sure if it was announced when people were discussing this a while back. I'll try it out. Thanks! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Filtering incoming tickets/email
On Tue, 1 May 2007, Shannon Adams wrote: What I want to do is filter and discard any incoming ticket/email with auto-replied (zimbra; vacation) in the message header. Any tips? I use this in the procmailrc, where rt@ goes to me, rather than into an RT queue, though I have been thinking of simply deleting them instead. :0 * ^Subject: Out of Office ! [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] changes don't show
He meant the process, not the whole server. So, something like /etc/init.d/apache2 restart depending on what sort of server you have. On Mon, 23 Apr 2007, Brandi L wrote: Is there a way to get the changes to show without rebooting the server? I'm working remotely at the moment. On 4/23/07, Mathew [EMAIL PROTECTED] wrote: Restart the web server. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT does not sent outgoing emails after migration
On Fri, 20 Apr 2007, Pedro Santa wrote: I've just been testing around an RT migration from Debian to Debian, and with the same RT version. Is should be pretty straightforward. I've used the backup comand on source machine: mysqldump --opt --add-drop-table -u rtuser -prtpass -h localhost rtdb source-backup And the restore command on destination machine: mysql -u rtuser -prtpass -h localhost source-backup Problem is after I do that, all things are (apparently) restored minus the outgoing email (autoreply and replies, so far) My original machine keeps sending outgoing emails and functioning normally. Is there anything in the mail logs? In RT's ticket history, does it say it sent the emails? Perhaps your new installation is sending using the other domain, and so the emails are being denied somewhere? You could try turning on more logging in RT in the RT_SiteConfig configuration file. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT does not sent outgoing emails after migration
On Fri, 20 Apr 2007, Pedro Santa wrote: I added that config (as in http://wiki.bestpractical.com/index.cgi?Debug) and the log is still empty. :( That sounds strange. I have my log set to the following, and I get various messages that aren't particularly errors, (ie. notices, I suppose) so if you have it set to debug, I would expect lots of stuff. Maybe you haven't restarted apache/RT quite right to get it to read the config file? Or maybe a permission issue - I'd try setting the file permissions to 777. @LogToSyslogConf = ( socket = 'inet' ) unless (@LogToSyslogConf); Set($LogToSyslog, 'error'); Set($LogToScreen, 'error'); Set($LogToFile , 'notice'); Set($LogDir, '/var/log'); Set($LogToFileNamed , rt.log);#log to rt.log ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem viewing HTML component of an email in Firefox
On Wed, 18 Apr 2007, David Hobley wrote: I asked a similar question a while ago, but got no response - possibly because I was a little unclear on the failure condition. If anyone could help, I would appreciate it. We receive a number of emails into RT which are predominantly HTML. We need to view the HTML in order to click on embedded links. With Internet Explorer, this works as expected. We view the ticket, click on the link which reads: Download (untitled) [text/html 5.7k] and the HTML component displays correctly. In Firefox however, the source of the HTML displays (starting with a table tag) rather than the nicely formatted version. Has anyone managed to make this work as expected in Firefox? Perhaps the content-type is being set incorrectly? Mine is being set to (which works in FF and IE) Content-Type: text/html;charset=iso-8859-1 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Strategy for users who like to send mail to RT and CC: lots of folks
Very nice. Thanks. On Wed, 4 Apr 2007, Josh England wrote: I've included the script that we use. It does a couple other things too. You have to change your procmail aliases to send mail through this script, which then passes stuff through the regular rt-mailgate. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Query Help Please
Is the date format correct in $startDate, ie. does $startDate equal '2007-03-23' exactly? That's the only possible difference, right? If you turn on full SQL logs, what query do you see being run? On Fri, 30 Mar 2007, Mathew Snyder wrote: This is what's in Query Builder: Queue = 'CustomerCare' AND ( LastUpdated '2007-03-23' OR Resolved '2007-03-23' ) It returns 168 tickets. This is what I have in the script: Queue = 'CustomerCare' AND (LastUpdated ' . $startDate . ' OR Resolved ' . $startDate . ') It returns 0 tickets. Mathew Snyder wrote: My query: 'Queue = CustomerCare AND ((Status = open AND LastUpdate $startDate) OR (Status = resolved AND Resolved $startDate))' This, unfortunately, returns all resolved tickets (I'm not sure what it returns for open tickets). How can I modify this to only return tickets that are open and updated according to the date held in $startDate and/or are resolved and have been resolved according to the date held in $startDate? For the record, the date is one week prior to the day the script is run. Mathew ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT State of the Onion?
I am not quite sure what you mean by the first one. The what happened today is quite nice in the newer releases - you can take any search and save it on your home page - so as long as you can write a search (and pick which columns you want to display) you can get exactly what you want. The last one, sounds like you need notepad/emacs... On Thu, 1 Feb 2007, Jay R. Ashworth wrote: It's been a while since I've looked at RT. The last time I tried to get it some traction in the organization I work for, it foundered on 3 points: * It didn't understand customers. The company I work for is in the computer service and support business. I need a ticketing system to have an integrated 'customer file' that keeps track of all the information about a client, specifically including mapping incoming email addresses to clients and auto-carboning the appropriate client supervisory email. RT didn't do that when I looked at it last, and AT could be made to do it -- I thought -- but I was already selling 'up-hill' and the loose integration was something I couldn't overcome. * I needed a what happened today view for the boss -- showing all of today's ticket activity and status changes and total time billable -- and there wasn't one, quite, and I wan't smart enough to write it myself. * To work helpdesk with it efficiently, I sort of needed a way to start keying in the notes on an empty screen, and then figure out which ticket it applied to, and attach it, or create a new one. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: [Rt-devel] RT 3.6.3 (and earlier) logs via RT::Logger in gmttime only?
On Wed, 31 Jan 2007, Ruslan Zakirov wrote: Yes, it's UTC. Use syslog :) I don't think there is any reason to switch. I am not quite sure what this means. This is probably a dumb question, but try not to make too much fun of me... I have also noticed the time difference, but hadn't spent enough time to figure out how to change it. I normally use 'less' to read the syslogs, are you saying there is another app to read the logs with, or I should be passing the RT logs to syslogd and then he can convert the timestamps? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: [Rt-devel] RT 3.6.3 (and earlier) logs via RT::Logger in gmttime only?
Ah, I see. I have it set like this: Set($LogToSyslog, 'error'); Set($LogToScreen, 'error'); Set($LogToFile , 'notice'); So, I basically never see anything in my syslog (since RT is so great...) but see stuff in the rt.log file with the timestamps as you said. Thanks for the clarification. On Wed, 31 Jan 2007, Ruslan Zakirov wrote: We print timestamps only to Screen and File, but never to syslog. So if you want mix different logs in one place then syslog is your answer. Set( $RT::LogToSyslog, 'error' ); Set( $RT::LogToScreen, '' ); Set( $RT::LogToFile, '' ); On 1/31/07, Jon Daley [EMAIL PROTECTED] wrote: On Wed, 31 Jan 2007, Ruslan Zakirov wrote: Yes, it's UTC. Use syslog :) I don't think there is any reason to switch. I am not quite sure what this means. This is probably a dumb question, but try not to make too much fun of me... I have also noticed the time difference, but hadn't spent enough time to figure out how to change it. I normally use 'less' to read the syslogs, are you saying there is another app to read the logs with, or I should be passing the RT logs to syslogd and then he can convert the timestamps? -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] mailgate not working
This is what I had to do to get my mailgate working when it broke once. # rt-mailgate requires an http connection for some reason # probably some conflict between cpan and debian?? # reinstalling (at least one of) the following fixed it # [UPGRADE] libdb4.3 4.3.27-2 - 4.3.29-6 # [UPGRADE] libfreezethaw-perl 0.43-2 - 0.43-3 # [UPGRADE] libio-socket-ssl-perl 0.96-1 - 0.994-1 On Mon, 29 Jan 2007, Tim Longo wrote: I've been having trouble getting rt mailgate to work when using an ssl virtual host. I can get it to work when using a virtual host on port 80. Just wondering if anyone has rt running on a ssl virtual host? Would you mind sharing a sample config for apache httpd-ssl.conf? With the config below, I can connect to the web interface, but email fails with a message saying it can't connect. ..extra/httpd-ssl.conf: # Fast CGI FastCgiIpcDir /tmp FastCgiServer /usr/local/rt-3.6.3/bin/mason_handler.fcgi -idle-timeout 120 ## ## SSL Virtual Host Context ## VirtualHost _default_:443 # General setup for the virtual host ServerName webrt.rtdomain.com:443 DocumentRoot /usr/local/rt-3.6.3/share/html ServerAdmin [EMAIL PROTECTED] AddHandler fastcgi-script fcgi ScriptAlias / /usr/local/rt-3.6.3/bin/mason_handler.fcgi/ Location / AddDefaultCharset UTF-8 SetHandlel fastcgi-script /Location . . . On Mon, Jan 15, 2007 at 04:56:51PM -0500, Tim Longo wrote: Hello, I'm in the process of installing rt-3.6.3, using apache-2.2.4 (w/ fastcgi), mysql-5.0.24, perl-5.8.8, using solaris and sendmail. Following the install README, I've gotten to a point where I am able to access the webrt interface, and have created a queue, and granted access to the everyone group to create a ticket. I've also created email aliases, but run into some problems when sending email to create a ticket: ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dev Prod RT
On Fri, 19 Jan 2007, Toby Darling wrote: I've been using plain old scp between dev and prod, mainly because there's usually other stuff in dev that isn't ready for prod just yet. We're now looking at going to 3.6.x and I'm thinking about changing this and using CVS - commit on dev, update on prod; and it would also give a nice trail of how files change over time (there's one file that's had 3 edits for 3 separate tweaks, but 6 months down the line and I'm having trouble figuring what's doing what). Any thoughts? Well, of course you should use svk instead of cvs, but other than that, yes, that sounds like a good idea. http://svk.bestpractical.com/view/HomePage ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Prohibit outgoing E-Mail
I think I understand the problem - we are just thinking about the
solution in different ways. I have a separate spam queue, and I put the
logic of directing the spam to the spam queue before it enters RT.
But, you should be able to do what you are suggesting too - it
seems easier to me to have the mail system take care of filtering.
On Thu, 11 Jan 2007, Wendler, Jürgen wrote:
Thanks for your answer. I think you misunderstood my Problem.
I have one General Queue, where all new Tickets via E-Mail are created.
In this Queue I activated the Scrip Notify AdminCCs via E-Mail when Ticket is
created.
But when Spam Ticket arrives, I don't want to notify the AdminCCs via E-Mail.
I simply need 2 or three lines Scrip Action Code, perhaps like this:
if ($self-TicketObj-Subject()=~ /SPAM/i){
// Here I need some code to tell RT not to send an E-Mail to AdminCCs.
}
It would be very nice when someone could give me a hint.
Regards
J. Wendler
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Jon Daley
Gesendet: Mittwoch, 10. Januar 2007 16:57
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] Prohibit outgoing E-Mail
On Wed, 10 Jan 2007, Wendler, Jürgen wrote:
Now i have got a little Spam Problem and filter with another Scrip Spam
Tickets out. They are put in another Queue so that someone can look if
the Tickets are really Spam or not. So far so good. But i don't want to
notify any people via E-Mail when a Spam ticket is created in main
Queue.
Anyone has a clue how to prohibit outgoing E-Mail when a SpamTicket
arrives in my Queue? I have to pass them through to my RT, cause
sometimes it arent Spam Tickets and i don't want to loose a Ticket.
I am not sure if I entirely understand. I tag the mails as spam
via procmail.
Change your auto-reply on the spam queue to not reply. Someone
just posted a similar sort of question/answer in the last week or so.
Probably they were doing something along the lines of having a different
auto-reply for one queue or something like that.
My solution was to make a specific auto-reply for each queue, and
leave it off of my spam queue, but I believe the solution posted recently
had an if statement in the global template, which is probably nicer than
my solution.
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Re: [rt-users] RT-Mailgate SSL Problem
On Wed, 10 Jan 2007, Mat W wrote:
I found several mentions, suggestions, etc regarding using RT over HTTPS and
how to configure RT-Mailgate but I could not inbound emails into the queue.
I've receiving these errors:
Running /var/spool/mqueue/l09MMkDP026633 (sequence 2 of 7)
|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/;... Connecting to prog...
|/etc/smrsh/rt-mailgate --queue general --action correspond --url
https://www.domain.com/rt/;... Deferred: prog mailer (/usr/sbin/smrsh) exited
with EX_TEMPFAIL
I've found a temporary (or maybe permanent) workaround by creating a
VirtualHost for localhost that is just HTTP. and using --url
http://localhost/rt/; in my alias file.
I just started testing but haven't seen anything horribly wrong yet. Just
curious if anyone else got this to work differently?
This was my solution (and subsequent fix) when I experienced this problem.
# rt-mailgate requires an http connection for some reason
# probably some conflict between cpan and debian??
# reinstalling (at least one of) the following fixed it
# [UPGRADE] libdb4.3 4.3.27-2 - 4.3.29-6
# [UPGRADE] libfreezethaw-perl 0.43-2 - 0.43-3
# [UPGRADE] libio-socket-ssl-perl 0.96-1 - 0.994-1
RewriteCond %{REMOTE_HOST} !limedaley.com
RewriteRule (/support.*) https://limedaley.com$1 [L,R=permanent]
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Re: [rt-users] Re: What's new in 3.6.2?
On Wed, 20 Dec 2006, Kevin Murphy wrote: I have 3.6.1, what's new? What bug fix? What features? Did you check the changelog? It comes with the tarball... That's not a practical suggestion. Jesse's release notes are vastly more helpful for users. I've always thought that the RT download page should have a release notes link next to each tarball and that the real release notes should also be included with the source tarball (in addition to the change log, of course). And it is disappointing that the release notes were stripped from the mail archive. Maybe a resend with the text inline would be appropriate? I think the text was inline, but anyway, here it is. Features * finer-grained control of what's displayed on ticket approval from Drew Taylor * Kevin Murphy added support for the following config options ** SuppressInlineTextFiles ** DontSearchFileAttachments * added support for marking RT's HTTP cookie as secure, patch from Pavel Ruzicka * Give Freeform form elements an id. This will be useful in combination with the EditComponentName callback. With a few local mods, date CFs will be able to use the date picker. Without an id the date picker doesn't work. Thanks to Todd Chapman * Added the ability to search on TimeEstimated * new method $User-WatchedQueues * made LoadConfig a lot more vocal about why it can't read your config files and offer some hints and warnings about fixing it * Savable charts * Switch saved searches management to RT::SavedSearche(s) classes * Global MyRT configuration interface, allow resetting MyRT * Refactoring to add a method to just _send_ a MIME::Entity as email * Allow admins to set custom field values on user create Fixes * CullRTAddresses in RT::Interface::Email was using reversed filter logic * rt-mailgate without --action argument was failing * fixed balancing of HTML tags, thanks to Erik Peterson * we now sort chart results before displaying them, thanks to Petter Reinholdtsen * added fix for Search by requestor appearing to break in 3.6.1, also, known as 'Requestor.EmailAddress' bug * correct a hardcoded RT::WebPath in initialdata and upgrade scripts, the RT homepage no longer explodes if you upgrade from 3.4 * MIME::Entity was dropping non-standard headers * on ticket creation safe entered dates when validation of custom fields fails * fix a debug message when ticket created with inactive status and resolved date is not set * Tobias Kremer pointed out a typo in Ticket_Overlay.pm that caused an error when a user got a certain permission denied message [rt3.fsck.com #7852] * Handle Apache::Session database errors a bit more gracefully * POSIX::strftime on Solaris isn't robust enough to deal with our Date: header generation. Switched to Date::Format::strftime instead. As well fixes incorrect field on systems with not english locale. thanks to Tim Bishop * Brian Gallew spotted that we have no tab for Tools - My Day, so it's fix that brings new feature alive * fixed a problem with setting value of custom fields with category during ticket creation [rt3.fsck.com #7903] * fine tuned [Take] and [Steal] actions according to ACL, so users would be able to see this actions only when they have all required rights * added a workaround for parsing headers from broken MUAs * applied SelfService cleanup and regularization patches from David Chandek-Stark * fixed problems in building queries with conditions based on CFs with not-ascii names [rt3.fsck.com #8012] * fixed [rt3.fsck.com #5248] * scrip management [rt3.fsck.com #7445] Performance * don't run multiple times a quite expensive ACL check in html/Ticket/Elements/Tabs * minor improvements in SetOwner method I18N * Updated Spanish translation from Carlos Velasco * Updated Russian translation from Andrew Kornilov * Updated Polish translation from Arkadiusz Miskiewicz Callbacks * FailedLogin and SuccessfulLogin callbacks in the autohandler * AfterShowHistory and BeforeShowSummary callbacks in Ticket/Display.html * ModifySearch callback in Elements/ShowSearch * FormEnd callback in User/Prefs.html Tests * new tests for mailgate, query builder, mime headers parsing, emails with a long subject * Todd Chapman spotted that a missing plan was masking test failures * test syntax of comps with a mason compiler ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] cannot attach files to a ticket from the web interface
On Thu, 30 Nov 2006, Brian Gallew wrote: I didn't really follow this conversation, so perhaps I missed something. It isn't a problem with 3.6.1, as that is what I run, and attachments work fine. (I hadn't ever tried an RTF before, but I just did, and it worked perfectly fine). Are you emailing the attachment, or uploading it via the GUI? If it is email, perhaps there is something on that end, or a mime module that needs to be upgraded or something? For me, neither the web UI nor the email gateway work for attachments. The log shows nothing but complaints about using uninitialized values in lots of components in the 3.6.1-native code. Seeing the earlier responses about possible bad versions in various supporting libraries, I've updated *everything* except for Perl itself (which is still 5.8.5) and B::Concise. According to CPAN, all other possible libraries are up-to-date. I've even gone so far as to edit and re-run factory to regenerate the searchbuilder code in lib/RT. All to no avail. Any file which contains a NULL is truncated at the first null leaving, e.g., PDFs completely useless. I run debian testing, though when I installed 3.6.1, it wasn't in testing yet, so I think what I did was using the rt-installer, looked for each package that it wanted, and installed the debian version of it. And then for anything that wasn't in debian, used cpan to install it. I do have a fair bit of stuff in /usr/local/share/perl, which I think is mostly from RT, though I was playing around with webgui at one point. I do use 5.8.8. Now that 3.6.1 is in testing, I did check the requirements there to make sure I have all the latest versions that it wants, even though I am still running the downloaded source version of RT. Probably a bit hacked up, at least for someone who doesn't run almost anything if it doesn't come as a debian package. PS. Hi Brian - haven't talked to you in a while - I just quoted you to someone the other day about not knowing that Joe Swenson was the CEO of DynaVox... ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] cannot attach files to a ticket from the web interface
I didn't really follow this conversation, so perhaps I missed something. It isn't a problem with 3.6.1, as that is what I run, and attachments work fine. (I hadn't ever tried an RTF before, but I just did, and it worked perfectly fine). Are you emailing the attachment, or uploading it via the GUI? If it is email, perhaps there is something on that end, or a mime module that needs to be upgraded or something? On Wed, 29 Nov 2006, Roberto Nunnari wrote: I too, tested .doc (MSOffice), but the result is the same as all other file types, be bynary or plain ASCII.. I get a blank page and nothing is changed on the ticket.. Maybe I should have stuck with 3.4.5... Hope it will soon be fixed.. Best regards. Jan Korbel wrote: I tested .doc (saved by oo2) and it's still same, filename is visible in ticket overview but i can't download it. J. David Chandek-Stark wrote: I have had problems with 3.6.1, but not across the board. For example, I can attach a Word document (.doc) but not an RTF file (.rtf). --David -- Roberto ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Wiki problem?
It is simpler to edit the old one. http://myrt.com is a banned URL, so that made the editing a bit of a pain, but changing it to htp://myrt.com/ worked. On Tue, 28 Nov 2006, Torsten Brumm wrote: http://rt.bestpractical.com/view/MultipleInstances The new version...god damn spammers at the wiki,. 2006/11/28, John Arends [EMAIL PROTECTED]: Does anyone have a backup of this page? http://wiki.bestpractical.com/index.cgi?MultipleInstances It looks like the spammers destroyed it. -- John Arends [EMAIL PROTECTED] Network Analyst ITCS - College of ACES University of Illinois at Urbana-Champaign ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Apache SSL for RT 3.6.1
You don't want anything else running on port 443? That should be simple then. You don't need any rewriting or forwarding at all. Take out RT, and get apache to respond to some hello world text file on port 443. Once you get that working, then put RT back in. On Fri, 10 Nov 2006, Sujith Emmanuel wrote: Hi, When i did this, i was taken to another application running on apache root. Here is the case, i have an application running on port 80 and RT running on 8080. In the RT's virtual host, i tried to forward everything to port 443 but the page is going to the other application on root. When i tried to forward to some no standard port like 8446, it is working. How do i solve this problem? I want the application in root to run on http and RT on ssl. Any ideas? Thanks and Regards Sujith Emmanuel On 11/10/06, Vonnahme, Nathan [EMAIL PROTECTED] wrote: I recently set up RT with SSL. You can do SSL with virtual hosts, but each SSL host has to have its own dedicated IP address (you can't do name-based virtual hosts with SSL). Here's how I did it: VirtualHost 10.41.16.118:80 ServerName myrt.mydomain.com RedirectMatch permanent (/.*) https://myrt.mydomain.com$1 /VirtualHost VirtualHost 10.41.16.118:443 ServerName myrt.mydomain.com DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 SSLEngine on SSLCertificateFile /etc/httpd/conf/ssl.crt/rt.crt SSLCertificateKeyFile /etc/httpd/conf/ssl.key/rt.key PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location Alias /NoAuth /opt/rt3/local/html/NoAuth Directory /opt/rt3/local/html/NoAuth Options +FollowSymLinks +Indexes Order allow,deny Allow from all /Directory Location /REST/1.0/NoAuth satisfy any allow from all /Location Location /NoAuth satisfy any allow from all /Location Location /NoAuth/images SetHandler default-handler /Location /VirtualHost And then you need to make sure the stuff in RT_SiteConfig.pm isn't making URLs like http://myrt.mydomain.com/rt or something. Set($WebPath , ); Set($WebBaseURL , https://myrt.mydomain.com;); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] automatically assign ticket ownership upon submission?
My wife knows more about the scrips than I do, but I assume she found this on the wiki or something. Her id is 32, so this particular queue gets assigned to her: Condition: OnCreate Action: User Defined Template: Blank Stage: TransactionCreate Custom action preparation code: return 1 Custom action cleanup code: $self-TicketObj-SetOwner(32); return 1; On Fri, 10 Nov 2006, Dan Parsons wrote: Is there way to make it so when someone submits a ticket to a certain queue, that ticket is automatically assigned to a specific user, instead of nobody? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] couldnot create database
On Mon, 30 Oct 2006, bijayant kumar wrote: I am trying to install rt-3.6.1. I have a database dev-db/mysql-4.1.21. But when i am trying to run make initialize database i am getting this error srv rt-3.6.1 # make initialize-database /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create or update your RT database,Use of uninitialized value in concatenation (.) or string at //opt/rt3/sbin/rt-setup-database line 287. this script needs to connect to your mysql instance on as root. It looks like you didn't configure the RT_SiteConfig file, because it can't find what type of database you are using, nor what host your database is on. What do you have these set to? Set($DatabaseType , 'Pg'); Set($DatabaseHost , 'localhost'); Set($DatabaseRTHost , 'localhost'); ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to reject email outside of a certain domain?
On Mon, 30 Oct 2006, Philip Kime wrote: We have an internal-only RT setup - not customer facing and would like to be able to block emailed tickets from outside of a specific domain - I can't see any obvious way to get this from the RT_Config.pm file - someone must have already done this? Or do you just config this in sendmail? Correct - just configure this in your mail server. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.1 https issue
On Mon, 23 Oct 2006, Jan Korbel wrote:
I'm testing latest stable version of RT (3.6.1) about a week and i have a
problems with HTTPS only site. When i want to update ticket, data is sent but
browser wanna go to URL:
https://mysite.tld:80/Ticket/Display.html?id=1
Set($WebPort , 443);
Set($WebBaseURL , https://mysite.tld;);
Another strange thing is name of cookie:
RT_SID_SITE.80
From share/html/Elements/SetupSessionCookie:
my $cookiename = RT_SID_.$RT::rtname...$ENV{'SERVER_PORT'};
Only one HTTPS configuration, which is going fine so far, is RT/HTTP and
mod_proxy in Apache with HTTPS ;) I know it's not so nice, so if you have
some idea, write it.
You are running RT on port 80, but then forwarding port 443 to
port 80 using mod_proxy? Why not just run RT on port 443 directly?
I wonder if changing the SERVER_PORT line in
lib/RT/Interface/Web.pm to use the hard coded $WebPort would fix it for
you?
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Re: [rt-users] Re: Slow Queries
It is impossible to add an index without hurting the insert queries; the question if it hurts it significantly enough for you to notice. I would just try creating one and see what happens, you can always delete it later if it makes the inserts/updates too slow. On Sun, 22 Oct 2006, Asif Iqbal wrote: Resending my question in case anyone missed to catch it the first time around. On 10/9/06, Asif Iqbal [EMAIL PROTECTED] wrote: I am noticing from my slow log file (5 secs) that the following query on mysql 4.0.24 is taking a 11 secs # Query_time: 11 Lock_time: 0 Rows_sent: 299925 Rows_examined: 983836 SELECT * FROM Transactions where Transactions.type = 'create'; mysql explain SELECT * FROM Transactions where Transactions.type = 'create'; +--+--+---+--+-+--++-+ | table| type | possible_keys | key | key_len | ref | rows | Extra | +--+--+---+--+-+--++-+ | Transactions | ALL | NULL | NULL |NULL | NULL | 984572 | Using where | +--+--+---+--+-+--++-+ It has to go thru about 1 million rows and not using any index. Is there any index, that I can create, to improve this w/o hurting any other query? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.1 https issue (fwd)
-- Forwarded message --
Date: Mon, 23 Oct 2006 20:52:28 +0200
From: Jan Korbel
To: Jon Daley
Subject: Re: [rt-users] RT 3.6.1 https issue
I was running RT on port 80 and https proxy on port 443. Also i had one
redirect rule for clients with IP address other than server one.
VirtualHost *:80
...
RewriteEngine On
RewriteCond %{REMOTE_ADDR} !IP_SERVER
RewriteRule ^/(.*) https://rt_site/$1 [L]
...
/VirtualHost
VirtualHost *:443
...
RewriteEngine On
RewriteRule ^/(.*) http://rt_site/$1 [L,P]
Proxy http://rt_site/
Order Allow,Deny
Allow from all
/Proxy
...
/VirtualHost
Not so simple, but only one going https with original sources :) I have other
solution now, see this patch of lib/RT/Interface/Web.pm:
---cut---
196c196
$uri-port($ENV{'SERVER_PORT'});
---
#$uri-port($ENV{'SERVER_PORT'});
---cut---
Conclusion: Actual server port is other than $ENV{'SERVER_PORT'}, at least with
mod_perl2 and few Apache virtual servers. Because of that it's not a good idea
to use it, especially for URL construction. It's used for cookie name too but
probably this is not a big problem.
H.
Jon Daley wrote:
On Mon, 23 Oct 2006, Jan Korbel wrote:
I'm testing latest stable version of RT (3.6.1) about a week and i have a
problems with HTTPS only site. When i want to update ticket, data is sent
but browser wanna go to URL:
https://mysite.tld:80/Ticket/Display.html?id=1
Set($WebPort , 443);
Set($WebBaseURL , https://mysite.tld;);
Another strange thing is name of cookie:
RT_SID_SITE.80
From share/html/Elements/SetupSessionCookie:
my $cookiename = RT_SID_.$RT::rtname...$ENV{'SERVER_PORT'};
Only one HTTPS configuration, which is going fine so far, is RT/HTTP and
mod_proxy in Apache with HTTPS ;) I know it's not so nice, so if you have
some idea, write it.
You are running RT on port 80, but then forwarding port 443 to port 80
using mod_proxy? Why not just run RT on port 443 directly?
I wonder if changing the SERVER_PORT line in lib/RT/Interface/Web.pm to
use the hard coded $WebPort would fix it for you?
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Re: [rt-users] Redirect/SSL weirdness when updating tickets...
On Fri, 20 Oct 2006, Lee Whalen wrote: Hey all, so I added SSL support to my RT installation (RT 3.6.1, Apache 2.0, MySQL 5, basically everything from Debian Etch), and it works great. Almost. I find that, intermittantly, when I update a ticket the URL changes from https:// to http:// I have a ReWrite rule for sites-enabled/rt (on apache; for the SSL flavor I've got /sites-enabled/rt-ssl that has the SSL goodness plus the usual RT stuff in there) that looks like this: VirtualHost 192.168.2.27:80 ServerName betart.nellymoser.com ServerAlias betart.nellymoser.com Redirect / https://betart.nellymoser.com/ /VirtualHost Your rewrite rule should be fine. In your RT_SiteConfig, is your WebBaseUrl have an https:// in it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Attached files show up but there is no link to download
On Wed, 18 Oct 2006, Christian Fernandez wrote: Hi some users have attached us forms in doc or open-document format with no success.. it shows up in the ticket but it just mentions it no link to download the file. I notes that txt files works but RT thinks they are binaries. I had this happen yesterday because I accidentally uninstalled some perl libraries. (debian packaging is great, but hard when you want to use a version not in debian, ie. 3.6.1) As soon as I installed the things listed as requirement/dependencies for the 3.4 debian package, everything was fixed. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Attached files show up but there is no link to download
On Wed, 18 Oct 2006, Jacob Helwig wrote: Request Tracker 3.6.1 is in Debian Unstable. Ah, thanks. I think I checked when I installed it manually, I guess I wasn't patient enough. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Installing RT-3.6.1
On Sun, 1 Oct 2006, Carlos Ramon Lopez Midence wrote: I have been trying to install Request Tracker for the past three days with no luck, I have a Fedora Core 5 Box, so I decided to go with the version 3.4.5 that is included within the software from FC5, everything seems to work fine during the installation process, except that when I configured RT_SiteConfig.pm it seems like it is not taking my domain name on the $WebBaseURL since when I open my browser I cannot get to this page it say Firefox cannot display this page, but when I point my browser to HTTP://localhost/rt3 it does display the login page... You need to configure your apache virtual host entry to accept mail at whatever domain name you have configured. The SiteConfig modifications change what URLs are generated by RT, not what URLs are accepted by RT. For help on this configuration, you should read up on apache stuff, your RT part is probably working fine. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with schema.mysql 3.4
On Thu, 17 Aug 2006, Eder Miranda - UNODATA wrote: Then I am upgrading my old 3.4.1 database. I type /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/version Replacint version to 3.5. But this message appears: Can't locate mysql schema. And folder etc/upgrade/3.5x is empty. I think that is fine. It just means there weren't any changes. I think the 3.6.1 folder only has one of those files as well. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate/libdb4.3 error on debian? RT3.4 and 3.6
On Fri, 11 Aug 2006, Jon Daley wrote: I recently started having trouble with rt-mailgate where I get the error at the bottom of this email. ... Any ideas? I know there are others of you running Debian - anyone up-to-date on the testing branch? procmail: Executing /usr/bin/rt-mailgate,--debug,--queue,Support, --action,correspond,--url,https://limedaley.com/support/; Connecting to https://limedaley.com/sup port//REST/1.0/NoAuth/mail-gateway at /usr/bin/rt-mailgate line 99, line 1. An Error Occurred = 500 Can't connect to limedaley.com:443 (Illegal seek) This is /usr/bin/rt-mailgate exiting because of an undefined server error at /usr/bin/rt-mailgate line 147, line 1. procmail: Program failure (75) of /usr/bin/rt-mailgate Ah, it is an https (in some library, not with my certs AFAIK) problem. If I move the server to plain http it is fine. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Wiki Spam
On Fri, 11 Aug 2006, Maciak, TJ wrote: The article at: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields Has been spammed since yesterday when I checked it around 4:45pm. Is there an easy way to delete the latest revision or does the article Need to be edited with a copy/paste of the previous revision that is correct? I always just click: revisions (defaults to second newest revision) then edit then save This will remove the last edit. Sometimes the spammers are smarter than that, and edit a couple revisions, so you need to check the diffs. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
