[rt-users] Help with

.0.0, stat=Sent Jul 22 16:29:14 rt sendmail[5993]: r6METEvW005991: to=, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=230525, relay= exchange.mydomain.com. [172.78.4.141], dsn=2.0.0, stat=Sent (< 201307221429.r6metemo005...@rt.mydomain.com> Queued mail for delivery) Any help? Thanks in advance. Kindest Regards. -- Un saludo. Juanjo

[rt-users] Help with open ticket with email.

.com> Queued mail for delivery) Any help? Thanks in advance. Kindest Regards. -- Un saludo. Juanjo -- Un saludo. Juanjo Corral

[rt-users] Serach only for a text not entire word

for a part of a word? Thanks Kindest Regards. -- Un saludo. Juanjo Corral

Re: [rt-users] Migrating from 4.0.5 to 4.0.10 amd lost the RT "taskbar" (Home- Tickets)

Y copy the RT_Congig.pm from version 4.0.10, to the RT_SiteConfig.pm. And I put again all the configuration from my "old" 4.0.5 RT_SiteConfig. Now all works fine. Thanks. 2013/3/26 Juanjo > Thanks i will check it and share the results. > > Thanks > El 26/03/2013

Re: [rt-users] Migrating from 4.0.5 to 4.0.10 amd lost the RT "taskbar" (Home- Tickets)

Thanks i will check it and share the results. Thanks El 26/03/2013 16:58, "Kevin Falcone" escribió: > On Tue, Mar 26, 2013 at 12:57:49PM +0100, Juanjo wrote: > >I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos > 6.4 and RT 4.0.10, > > > &

[rt-users] Migrating from 4.0.5 to 4.0.10 amd lost the RT "taskbar" (Home- Tickets)

this image: http://imgur.com/epQQMHL Any help? Thanks. Kindest Regards. -- Un saludo. Juanjo Corral

Re: [rt-users] MessageBoxRichText and Internet Explorer 10.

; RT training in Amsterdam, March 20-21: > http://bestpractical.com/services/training.html > > Help improve RT by taking our user survey: > https://www.surveymonkey.com/s/N23JW9T > -- Un saludo. Juanjo Corral -- RT training in Amsterdam, March 20-21: http://bestpractical.com/serv

[rt-users] MessageBoxRichText and Internet Explorer 10.

screenshot here: http://www.picamatic.com/show/2013/02/20/06/06/9052851_829x348.PNG Any advice? Are there solved on newer releases? Kindest Regards. -- Un saludo. Juanjo Corral -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by

Re: [rt-users] Problem with CPAN and prerequisites for RT 4.0.5

PAN to return to your shell prompt. > From the shell prompt run; > > cpanm Plack::Handler::Starlet > > It should then run through all dependencies and install what's needed. > Hopefully that will solve your issue. > > Rory > > > > On 30 November 2012 11:36,

Re: [rt-users] Problem with CPAN and prerequisites for RT 4.0.5

lcone > On Wed, Nov 28, 2012 at 11:53:12PM +0100, Juanjo wrote: > >IF i make the make test: > >t/05server-header.t .. > >not ok 1 > >not ok 2 > >ok 3 > > > ># Failed test at t/05server-header.t line 14. > >Use of uninitia

Re: [rt-users] Problem with CPAN and prerequisites for RT 4.0.5

wallclock secs ( 0.17 usr 0.13 sys + 2.61 cusr 1.55 csys = 4.46 CPU) Result: FAIL 2012/11/27 Kevin Falcone > On Tue, Nov 27, 2012 at 11:47:44AM +0100, Juanjo wrote: > >I have some troubles with Plack::Handler::Starlet, in a frest install > of Centos 6.3 X64 on a > >

[rt-users] Problem with CPAN and prerequisites for RT 4.0.5

Hi to all. I have some troubles with Plack::Handler::Starlet, in a frest install of Centos 6.3 X64 on a esx5.1 host Update system and installed prerequisites (gcc, make, CPAM, YAML...) Update to CPAN v19800 # cpan cpan> install CPAN cpan> reload CPAN cpan> reload index cpan> install Bundle::CPAN

Re: [rt-users] Change text in tickts using database

; If I were you, I'd be trying to make the mysql -> pg conversion part > work without needing the massage afterwards. That just seems fraught > with peril. > -- Un saludo. Juanjo Corral Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Change text in tickts using database

character. Run this sctipt on the rtdb database using pgAdmin 3. update attachments set content = replace(content, 'ú', 'ú') Regards. 2012/10/19 Tim Cutts > > On 19 Oct 2012, at 08:00, Juanjo wrote: > > > Thanks. > > > > But i don´t see the e

Re: [rt-users] Change text in tickts using database

Thanks. But i don´t see the email content, only see the headers. I´m looking to change the content of the messages. I see in the attachments tab, a column called content, but says (trough phpMyAdmin) Binary Not Edit!! Regards. 2012/10/18 Tim Cutts > > On 18 Oct 2012, at 15:58,

[rt-users] Change text in tickts using database

Hi, I have to change some test inside the tickets directly on database. I don´t find where are the comments, or the emails body that we send to rt or create trought web. Could you tell me what table and what comun have this data?? Thanks. -- Un saludo. Juanjo Corral Final RT

Re: [rt-users] Add to all emails a link to the ticket.

Any help? El 01/10/2012 17:02, "Juanjo" escribió: > Hi to all. > > When we create or assign a ticket the email that the user receive have a > link to the ticket. > But one response with email about the ticket make the user connecto to see > it on the rt system. >

[rt-users] Add to all emails a link to the ticket.

. Juanjo Corral Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

[rt-users] Fwd: Try to migrating from MySQL to Postgres

-- Forwarded message -- From: Juanjo Date: 2012/6/27 Subject: Re: [rt-users] Try to migrating from MySQL to Postgres To: Anders Hansen-Øvre Ok, tahnks. I think is working. Almost the script is running well. I have some errors like that: Use of uninitialized value $mymaxid in

[rt-users] Try to migrating from MySQL to Postgres

,Group,,1,,RT::System at ./RTmysqltoPg line 130. in the ACL table there aren´t duplicates key for ID. The new database is empty, only generated by # make initialize-database Any help? I attach the script. Thanks. Kindest Regards. -- Un saludo. Juanjo Corral RTmysqltoPg Description: Binary

Re: [rt-users] How to search for a response ?

r a response ? > > > > > > On Thu, Jun 7, 2012 at 1:01 PM, Arthur Rance > > > > wrote: > > > > Hello, > > > > > > > > I'd like to search for a ticket where someone answered "my tailor is > rich". > > > > How can I do that ? > > > > > > Full text search is activated in config. To make it fast you have to > do some > > > additional steps. > > > > > > -- > > > Best regards, Ruslan. > > > -- Un saludo. Juanjo Corral

Re: [rt-users] RT 4.0.5 in search don´t have content option

Thu, May 31, 2012 at 5:49 AM, Juanjo wrote: > >> >> >> OK, thanks. >>> >>> Now works as the old RT. >>> But i think that i have to migrate RT 4.0.5 in mysql to postgre. >>> >>> Anybody do it? >>> >>> >>&g

Re: [rt-users] RT 4.0.5 in search don´t have content option

OK, thanks. > > Now works as the old RT. > But i think that i have to migrate RT 4.0.5 in mysql to postgre. > > Anybody do it? > > > > > 2012/5/31 Tim Cutts > >> >> On 31 May 2012, at 10:06, Juanjo wrote: >> >> > Thanks for your repl

[rt-users] RT 4.0.5 in search don´t have content option

me to get this option in the search options? Thanks. Kidest Regards. -- Un saludo. Juanjo Corral

[rt-users] Fwd: 4.0.5, when reject do not "reply to requestors"

-- Forwarded message -- From: Juanjo Date: 2012/5/11 Subject: Re: [rt-users] 4.0.5, when reject do not "reply to requestors" To: Ruslan Zakirov Ok, thanks. I chaged this in RT_SiteConfig.pm: (from Respond to Comment), restart the httpd service and works. Set(%

[rt-users] 4.0.5, when reject do not "reply to requestors"

nu, thath exists a config called "LifeCycles" with this text 'new -> rejected', { 'label' => 'Reject', 'update' => 'Respond' To do the the change that i need, is this place the correct way to do it? If not. How i can do it? Thanks. Kidest Regards. -- Un saludo. Juanjo Corral

Re: [rt-users] Can not open ticket with attachment on 4.0.5

Ok,. Thanks. 2012/5/9 Kevin Falcone > On Wed, May 09, 2012 at 01:50:00PM +0200, Juanjo wrote: > >Yes, this parameter is OK (at 15MB, per default). But the fastcgi > parameter by default is only > >100k. > > Yep, this is why I added > > https://gith

Re: [rt-users] Can not open ticket with attachment on 4.0.5

Yes, this parameter is OK (at 15MB, per default). But the fastcgi parameter by default is only 100k. 2012/5/9 Ruslan Zakirov > mysql also has max_packet_size (spelling may be wrong). > > > -- Un saludo. Juanjo Corral

[rt-users] StTicketPropertiesViaMail, valid for RT 4.0.5

Hi, again. I see this documentation: http://requesttracker.wikia.com/wiki/SetTicketPropertiesViaMail Are valid for RT 4.0.5? or are implemented in other way? Thanks Regards.

Re: [rt-users] Can not open ticket with attachment on 4.0.5

at least 20MB. Sorry for the all the emails sent without making standart tests. Kindest Regards. 2012/5/9 Juanjo > Yes. > > But i have some extra info. > In the time i can´t open ticket with attachment, the mysql is at 90% (or > more) of ram memory. I change my my.cnf to make

Re: [rt-users] Can not open ticket with attachment on 4.0.5

error. If the file is 24k works fine for uopload, if is miore than 100k i cant upload it. 2012/5/9 Ruslan Zakirov > On Wed, May 9, 2012 at 10:52 AM, Juanjo wrote: > > Sorry :( > > > > From 3.6.5 to 4.0.5 on mysql. > > Have you followed UPGRADING.mysql instructions? >

Re: [rt-users] Can not open ticket with attachment on 4.0.5

The internal errors occur if i use other language than english. I thin that i open new cuestion about it. 2012/5/9 Juanjo > > > 2012/5/9 Juanjo > >> I think i know what are the problem. >> >> Mysql are using all the ram memory, when this happend doesn´t accept &

Re: [rt-users] Can not open ticket with attachment on 4.0.5

2012/5/9 Juanjo > I think i know what are the problem. > > Mysql are using all the ram memory, when this happend doesn´t accept > attachment (per email or per uploading to ticket). > > Other thing, On Chrome when i upload a attachment i get a 500 internal > server error. Wit

[rt-users] Can not open ticket with attachment on 4.0.5

Hi people. I finished migrate my old RT to new 4.0.5. I see that i can´t open a ticket if this ticket have an attachment. But, i can attach a file to an existente ticket. Could you help me? Thanks. Kindest regards. -- Un saludo. Juanjo Corral

[rt-users] Menu Actions, and most comman used actions

. Regards. -- Un saludo. Juanjo Corral

Re: [rt-users] Assign permissions massively

May be can resolve it, if i can to put all the users Outgoing Mail option to "Default YES", now are "Default (no)". (on the Settings / Options / Mail zone of users settings). But i don´t know where i have to change it. El 30 de marzo de 2012 11:03, Juanjo escribió: &g

Re: [rt-users] Assign permissions massively

st" data in the migration, becasuse with the same data in the OLD system i can send emails or open tickets without problems. Thanks. Kindest regards. El 30 de marzo de 2012 03:02, Thomas Sibley escribió: > On 03/29/2012 08:58 PM, Juanjo wrote: > > In my RT migration (3.6.5 to 4.0.5

[rt-users] Assign permissions massively

Hello Again. In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. I need to grant all useres permission to open tickets, reply to its and Peremit Outgoing mail. How can i do it? Regards and thanks. -- Un saludo. Juanjo Corral

Re: [rt-users] Error Condition Unimplemented in RT::Handle migration from 3.6.5 to 4.0.5 database

last migration to the centos to reward at 4.0.5 :( a lot of job and hours of restrore innodb tables, or changing all tables form myisam to innodb. Any help with this problem. El 21 de marzo de 2012 08:58, Juanjo escribió: > My Database name is RT3. > > Execute the order to upgrade 3

Re: [rt-users] Debian/Ubuntu rt-setup-database doesn´t work

Install PERL-DOC packages and works. Sorry. El 24 de marzo de 2012 00:16, Juanjo escribió: > Hi Again. > > I have two installations, one with Ubuntu Server 11.10 and another with > Debian Wheezy. With RT4 installed trought apt-get > Both installations give me the same error. &

[rt-users] Debian/Ubuntu rt-setup-database doesn´t work

forget some packet to install... Any help? -- Un saludo. Juanjo Corral

Re: [rt-users] Trying top upgrade rt3 3.6.5 database to rt4 4.0.5 database.

data is UTF8. This is wrong and upgrade to RT 3.8 or > newer corrects schema if properly performed. > > I don't understand what exactly is your problem. > > > On Fri, Mar 16, 2012 at 17:41, Juanjo wrote: > >> Any help? >> >> El 15 de marzo de 2012 09:39, Ju

Re: [rt-users] Error Condition Unimplemented in RT::Handle migration from 3.6.5 to 4.0.5 database

r == $RT::Nobody->id;\r\n\r\n # ok, try to change owner\r\n $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user #". $Actor );\r\n my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );\r\n unless( $status ) {\r\n $RT::Logger->erro

Re: [rt-users] Error Condition Unimplemented in RT::Handle migration from 3.6.5 to 4.0.5 database

Anybody could help me? Thanks. El 20 de marzo de 2012 12:06, Juanjo escribió: > Hi again. > > I installa the new scenario, dump the old database and import in the new > database. > > I try to upgrade the old to rt 4.0.5 installation. > > I do a Make initalize-database &

[rt-users] Error Condition Unimplemented in RT::Handle migration from 3.6.5 to 4.0.5 database

port: ERROR:RT::Scrip::Condition Unimplemented in RT::Handle. (./etc/upgrade/3.7.19/content line 27) Compilation failed in require at /opt/rt4/sbin/../lib/RT/Handle.pm line 760. Any help?? Thanks Best regards. -- Un saludo. Juanjo Corral

Re: [rt-users] Trying top upgrade rt3 3.6.5 database to rt4 4.0.5 database.

Any help? El 15 de marzo de 2012 09:39, Juanjo escribió: > Hello Again. > > I´m trying to upgrade the old database to my new server database. > > And i have problems with the 1b point. > >1b) Configure the new MySQL to use Latin1 as the default character >s

[rt-users] Trying top upgrade rt3 3.6.5 database to rt4 4.0.5 database.

Hello Again. I´m trying to upgrade the old database to my new server database. And i have problems with the 1b point. 1b) Configure the new MySQL to use Latin1 as the default character set everywhere, not UTF-8. This is necessary so the import in the next step assumes the data

Re: [rt-users] Problems with Centos 6.2, apache and publish RT and PHPmyadmin sites with mod_fcgid

Solved. The error are mod_fcgid. I installed it manually but doesn´t works. Y use the EPEL respository and install it with YUM. Now works, i have another problems, but works. Kindest regards El 14 de marzo de 2012 09:55, Juanjo escribió: > Hello. > > First saludate to all, and sor

Re: [rt-users] Problems installing RT 4.0.5 with mod_fcgid

Solved. The error are mod_fcgid. I installed it manually but doesn´t works. Y use the EPEL respository and install it with YUM. Now works, i have another problems, but works. Kindest regards. El 14 de marzo de 2012 09:56, Juanjo escribió: > Hi to all. > > Im trying to inst

[rt-users] Internal Server error, when trying to acces RT4.0.5

Hello. Sorry for all the messages. I´m very frustraring with this installation. I install all the system, and install and initialize the database. Configure /opt/rt4/etc/RT_SiteConfig.pm, reload Apache. And get and 500 Interal Server Error. This is my /var/log/httpd/error_log output. [Wed Mar 1

[rt-users] Problems installing RT 4.0.5 with mod_fcgid

Hi to all. Im trying to install a CentOS 6.2 machine with the Request Tracker Software (RT). Its a web-perl app to manage support tickets. I see that is recomended use mod_fcgid and install the server with centos 6.2, mysql

[rt-users] Problems with Centos 6.2, apache and publish RT and PHPmyadmin sites with mod_fcgid

Hello. First saludate to all, and sorry for my bad english. I have one question. I have two virtual host, one for RT and one for phpmyadmin. I have a conf file for each in /etc/httpd/conf.d/ directory # phpmyadmin.conf # Web application to manage MySQL # # Order Deny,Allow # Deny from all