All,
It appears that the problem is even more widespread. The system will not
accept any email. The errors appear to point to missing subjects and from
addresses but the process worked before the upgrade. ANY help will be
appreciated. I am out of ideas.
-Dale
From: Poulter, Dale
Sent
We upgraded to 4.2.12 and everything looked ok. However, we are now unable to
submit tickets via email using rt-mailgate. I have seen many posts but none of
the proposed solutions seem to work. We are using the same command as we did
in 3.8.7 for sendmail . Here is our setup.
Perl: 5.16.3
Of
Poulter, Dale
Sent: Saturday, February 6, 2016 6:59 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT upgrade still seeing old version
We recently upgraded from 3.8.7 to 4.2.12. The upgrade on our development
machine went great and the upgrade on production seem to go well also until
We recently upgraded from 3.8.7 to 4.2.12. The upgrade on our development
machine went great and the upgrade on production seem to go well also until
restarting apache with the new configuration. When restarting it gives me the
error
"Wrong version of RT 3.8.7 found; need 4.2.* at
Good morning,
We are upgrading to 4.0.6 and changing our architecture a little. We will be
running RT on one server and connect to the database on another server. This
works fine for most functions but I am attempting to determine how the sphinx
server should be setup. This is how I THINK
Good afternoon,
We have just install 4.0.5 in a test environment and migrated our data from
3.8.7. The system was working with 4.0.4 with the same configuration before
our dev server crashed. The system seems to be working well until we attempt to
do a full text search. Sphinx is enabled in
-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, March 23, 2012 1:37 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 4.0.5 fulltext errors
On Fri, Mar 23, 2012 at 12:51:35PM -0500, Poulter, Dale wrote:
We have just install 4.0.5 in a test
We are using v.1.6.1
-Original Message-
From: Luciano Ernesto da Silva [mailto:luci...@cpd.ufrgs.br]
Sent: Thursday, January 12, 2012 8:47 AM
To: gekkoman; Poulter, Dale; rt-users@lists.bestpractical.com
Subject: RES: Re: [rt-users] RES: Sphinx fulltext index v4.0.4
Tarek,
I already
...@lists.bestpractical.com] Em nome de Luciano Ernesto da
Silva Enviada em: sexta-feira, 30 de dezembro de 2011 10:49
Para: Poulter, Dale
Cc: rt-users@lists.bestpractical.com
Assunto: Re: [rt-users] Sphinx fulltext index v4.0.4
Thanks for you help!
Luciano
-Original Message-
From
Greetings,
We are working towards migrating our RT installation from v3.8.7 to v4.0.4, but
have encountered an issue with permissions. We have a queue(maintenance) that
gets many requests daily and often fills up the Newest Unowned section of the
RT at a Glance. In v3.8.7 we were able to
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] permissions in v4 versus v3.8.7
On 01/04/2012 04:07 PM, Poulter, Dale wrote:
In version 4 I have the same settings but the unowned tickets are
showing even if the “view queue” is not selected. Is this still
possible in version 4? Am I
.
-Original Message-
From: Luciano Ernesto da Silva [mailto:luci...@cpd.ufrgs.br]
Sent: Thursday, December 29, 2011 12:27 PM
To: Poulter, Dale
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Sphinx fulltext index v4.0.4
Hello Dale,
Can you point me how did you compiled sphinxSE
...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Thursday, December 29, 2011 9:14 AM
To: Poulter, Dale
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Sphinx fulltext index v4.0.4
Hi,
Looks like your RT 4 instance is installed incorrectly. Log says that RT
/RT.pm:343)
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Friday, December 23, 2011 11:27 AM
To: Poulter, Dale
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Sphinx fulltext index v4.0.4
Hi,
Looks good
Correct. The index and table seems to have been created. One strange item is
that the attatchmentindex table in MySQL is empty. Thanks for your help.
Sent from iphone
On Dec 23, 2011, at 8:29 AM, Ruslan Zakirov r...@bestpractical.com wrote:
On Fri, Dec 23, 2011 at 18:22, Poulter, Dale
] On Behalf Of
Ruslan Zakirov
Sent: Friday, December 23, 2011 8:56 AM
To: Poulter, Dale
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Sphinx fulltext index v4.0.4
On Fri, Dec 23, 2011 at 18:47, Poulter, Dale
dale.poul...@vanderbilt.edu wrote:
Correct. The index and table seems
Greetings,
We are testing an upgrade to version 4.0.4 from 3.8.7. The upgrade went fine
and we are able to view, submit, edit, etc. We also want to implement the
fulltext index using sphinx. We have compiled sphinx, added it to mysql as a
plugin and successfully ran the
: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Poulter, Dale
Sent: Friday, September 24, 2010 7:16 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Unable to access site after reboot
Importance: High
We have been running RT 387
Good evening,
I have a group of users that have full access to all queues on the system.
However, we have on queue that this group should be able to open a ticket in
but they should not be able to see the tickets in the new tickets. Any
suggestions as to how this can be done? Thanks.
Are you able to login if you turn off ldap authentication? Also you may want
to turn on the debugging in the RT_SiteConfig.pm
Set($LogToFile , 'debug');
Set($LogDir, '$RTHOME/var/log');
Set($LogToFileNamed , debug.log);
From: rt-users-boun...@lists.bestpractical.com
Good morning,
We have just started using the MergeUsers plugin. The merging of users seems to
work great but the user is then unable to see their tickets using either
account. Are we missing something obvious? Thanks.
--Dale
---
Dale Poulter
Automation
This worked great. Thanks.
From: Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
[mailto:torsten.br...@kuehne-nagel.com]
Sent: Wednesday, March 31, 2010 8:57 AM
To: Poulter, Dale; rt-users@lists.bestpractical.com
Subject: AW: [rt-users] Mergeusers problem
Have a look onto additional pakckage rt
All,
We use ldap for authentication and information. The account creation and
update of user information works great. However, we have some people that
would like to use another email address. If we change the email in the account
it is overwritten the next time they log into the system.
Good morning,
We are running RT 3.8.7 and using LDAP for both authentication and
information. The process is working well but we have encounter several users
that have their email address in LDAP forwarded to another email address. As
a result, when the user replies to the ticket the
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