Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

On Feb 23, 2017, at 12:06 PM, Shawn M Moore wrote: > >> # do the actual 'status update' >> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => >> $Actor, RecordTransaction => 0); > > Should instead be: > > my ($status, $msg) =

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

I did try that, and it literally did nothing. (other than recorded the change in the ticket and created empty emails to requestors) This has been very easy to re-produce and there must be some different way the Owner is pulled in the Queue view vs. actual ticket view. It is annoying as we have

[rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

Running RT 4.4.1 - running fine for years and probably never noticed this before. We have a Scrip that runs that probably carried over from the pre-RT4 days. Pretty common function is to change the Owner of the ticket from “Nobody” to the first person to correspond if they are a privileged

Re: [rt-users] RT 4

be discarded. RSS would be nice... Many RSS clients would allow a quick view at the queues. And yes, global CSS for the look and feel. (ie: skins) would be nice. -- Robert Blayzor, BOFH INOC, LLC rblayzor\@(inoc.net|gmail.com) PGP: 0x66F90BFC @ http://pgp.mit.edu Key fingerprint = 6296 F715 038B 44C1

[rt-users] Unable to change ownership other than Nobody

users, however, now all that shows up under owner is Nobody or Nobody and the current user. The old action used to display a list of users to change ownership to. Any suggestions? -- Robert Blayzor, BOFH INOC, LLC rblayzor\@(inoc.net|gmail.com) PGP: 0x66F90BFC @ http://pgp.mit.edu Key fingerprint