authentication script fails with
ExternalAuthPriority not defined, please check your configuration file
Alberto Scotto
Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
On 01/02/2013 03:53 PM, Scotto Alberto wrote:
Fix problems
A: Scotto Alberto
Cc: rt-users@lists.bestpractical.com
Oggetto: Re: Custom authentication script fails with ExternalAuthPriority not
defined, please check your configuration file
Hi,
why not just call in you PHP app
https://your-rt-server-url/REST/1.0/
with user and pass as post parameter and check
Alberto Scotto
Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
On 01/01/2013 10:43 AM, Scotto Alberto wrote:
Don't know what is the best. I think using preconditions is a strong
practice that gives you freedom and lets you
not defined, please check your configuration file
On 12/27/2012 04:57 PM, Scotto Alberto wrote:
I've just shared my script on rt wikia :)
http://requesttracker.wikia.com/wiki/Rt-auth-user
Any improvements are welcome.
For example, I suspect there's a better way to do it (it =
authenticating
dicembre 2012 20.18
A: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] Custom authentication script fails with
ExternalAuthPriority not defined, please check your configuration file
On Thu, Dec 20, 2012 at 11:56:44AM +, Scotto Alberto wrote:
But for security reasons I want to execute
I've just shared my script on rt wikia :)
http://requesttracker.wikia.com/wiki/Rt-auth-user
Any improvements are welcome.
For example, I suspect there's a better way to do it (it = authenticating
against external auths first, and then the local RT's DB).
I'd expect to call only DoAuth, and
Hi all,
I'm writing a PHP application (a cloud self-service application that lets
developers create testing environments and so on) for the company where I also
installed RT. For the authentication part, I thought to authenticate users
against RT, since the users of my PHP app are a subset of
As Thomas recently pointed out [1], _Set should never be used. Instead, you
should use SetXXX public methods.
Ok, but what if I need to set some properties without recording a transaction
for it, in order not to trigger scrips?
Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
On 10/05/2012 08:15 AM, Scotto Alberto wrote:
Very interesting, thank you! Now I understand the relationships. So I
think I should correct all the _Set I've used all around in my custom
AM, Scotto Alberto wrote:
What am I missing?
The CachedGroupMembers table, I expect. rt-validator should be able to
fix that, I believe.
Final RT training for 2012 in Atlanta, GA - October 23 24
http://bestpractical.com/training
We're hiring! http://bestpractical.com/jobs
with _Set breaks queries (may be a bug)
On 10/04/2012 04:05 AM, Scotto Alberto wrote:
I think I found a bug.
Not a bug in RT, only your scrip. :)
Looks like _Set doesn’t update correctly some field in some table in
the DB. But I have no idea of what field and what table! I had a quick
look at the DB
Hi all,
I think I found a bug.
I have a scrip called On closure Auto set owner, which sets the owner while
closing the ticket in case nobody has never taken it, so that I don't get
resolved tickets assigned to Nobody in particular.
Everything seemed ok until today a colleague of mine noticed
[mailto:drey...@gmail.com]
Sent: giovedì 4 ottobre 2012 13:37
To: Scotto Alberto
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Setting owner with _Set breaks queries (may be a bug)
This is a shot in the dark and I may be way off, but is there a chance your
scrip to set the owner runs
You have to grant rights accordingly.
See http://requesttracker.wikia.com/wiki/ManualDashboards
I’d suggest to go to Tools, configuration, global, group rights, and grant the
rights for viewing group dashboards to test_grp
Regards
Alberto Scotto
Blue Reply
Via Cardinal Massaia, 83
10147
Well, that's normal: you are scanning the whole tickets list again and again,
for every user.
You should invert the nested loops such that you scan the tickets only once.
Something like this (kind of pseudo-code):
my $tickets = RT::Tickets-new($RT::SystemUser);
my @users_with_ticket;
# let's
https://www.google.it/search?q=site%3Alists.bestpractical.com+wildcard
Alberto Scotto
Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
[Blue Reply]
Da: rt-users-boun...@lists.bestpractical.com
I did it by configuring /etc/logrotate.conf
See man logrotate
Alberto Scotto
Blue Reply
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
[Blue]
From: rt-users-boun...@lists.bestpractical.com
Have a look at my customization for parking stalled tickets (actually it works
for SLA 0.05)
http://www.gossamer-threads.com/lists/rt/users/110572
If you make any improvements, please share them :)
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
Sorry, the version of SLA extension shouldn't matter.
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
From: Scotto Alberto
Sent: venerdì 24 agosto 2012 17:01
To: Dave Fitches; rt-users@lists.bestpractical.com
Subject
Hi
I'm afraid you can't.
I've had the same problem, and I solved with some creativity, involving
escalation.
I decided that FinalPriority = 89 and, once LinearEscalate has brought one's
ticket Priority to 89, then a rt-crontool job increments Priority by some value.
So, in my searches, I can
I think you should also set the permissions at the queue level accordingly.
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
Da: rt-users-boun...@lists.bestpractical.com
29100
al.sco...@reply.it
www.reply.it
From: Scotto Alberto
Sent: sabato 21 luglio 2012 20:12
To: rt-users@lists.bestpractical.com
Subject: How to efficiently filter tickets with LimitXXX methods of RT::Tickets?
Hi all,
I'm customizing the script
http://requesttracker.wikia.com/wiki/RtUnifiedreminder
Hi Tim,
there's an option you have to enable in RT_SiteConfig
=item C$ShowUnreadMessageNotifications
If set to 1, RT will prompt users when there are new,
unread messages on tickets they are viewing.
=cut
Set($ShowUnreadMessageNotifications, 1);
Take a look at the rights you assigned to the group Everyone
You may have granted the OwnTicket right to Everyone, either at a global level
(http://fpt-service.fpt.local/Admin/Global/GroupRights.html) or at a queue
level (http://fpt-service.fpt.local/Admin/Queues/GroupRights.html?id=XX)
This
Hi all,
I'm customizing the script
http://requesttracker.wikia.com/wiki/RtUnifiedreminder to send a daily report
about SLA, with the overdue tickets.
I have a series of nested loops, the main is for each QueueAdminCC send the
report to him/her.
In order to find the overdue tickets that are up
Hi Kevin,
I think it's enough to back up:
- etc/ containing RT's config files
- local/ containing all the extensions you added and your own customizations
Regards
Inizio: rt-users-boun...@lists.bestpractical.com
http://requesttracker.wikia.com/wiki/BackupRT
Inizio: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] per conto di Scotto Alberto
[al.sco...@reply.it]
Inviato: giovedì 12 luglio 2012 20.13
Fine: Kevin Elliott; rt-users
LastUpdated = '12 hours ago'
http://requesttracker.wikia.com/wiki/TicketSQL#Date_Syntax
Regards
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
Inizio:
(AllowUserAutocompleteForUnprivileged?)
On 05/29/2012 08:50 AM, SCOTTO Alberto (Consultant) (FIAT POWERTRAIN
TECHNOLOGIES) wrote:
Thank you very much for the link!
It's a feature very useful for end users, so when I have time, I'll try to
figure out how to solve the problem (I see a solution already exists
If I understand well, then you didn't search very well: this extension is
listed in bestpractical's website!
http://bestpractical.com/rt/extensions.html
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/lib/RT/Extension/SpawnLinkedTicketInQueue.pm
BTW, there is something I don't
like that.
What do you think?
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
Inizio: Ruslan Zakirov [ruslan.zaki...@gmail.com]
Inviato: sabato 9 giugno 2012 13.21
Fine: Scotto Alberto
I'd like some help about it.
Thank you,
have a nice week end
Alberto Scotto
[Blue]
Via Cardinal Massaia, 83
10147 - Torino - ITALY
phone: +39 011 29100
al.sco...@reply.it
www.reply.it
Inizio: Scotto Alberto
Inviato: sabato 9 giugno 2012 19.38
Fine: Ruslan
I'm trying to let group A see group B's dashboards, where A and B are not
related as subgroups
What I did was:
Went to Admin/Groups/GroupRights.html?id=group_b_id
Typed 'A' in the field Add group
Ticked SeeGroupDashboard right.
But it doesn't work.
May be some kind of a bug in the ACL system?
Working with the SLA Extension, I came across the problem of stalled tickets:
by default, there is no way to stop the timer for the due date when a ticket
becomes stalled, as stated by the author in
http://www.gossamer-threads.com/lists/rt/users/105845#105845
So I've just implemented a small
Hi all,
I was wondering if setting Priority to a value greater than 99 (max allowed as
documented) could bring to some problems.
I think it would be useful to escalate overdue tickets incrementing the
Priority by 1 every hour. Otherwise a ticket overdue since 10 minutes would
have the same
I think this is exactly what you are looking for
http://search.cpan.org/dist/RT-Extension-MandatoryFields/
There are also two more specific extensions:
http://search.cpan.org/dist/RT-Extension-MandatoryRequestor/
http://search.cpan.org/dist/RT-Extension-MandatorySubject/
BTW I suggest you to
to limit Priority to
an integer between 0 and 100, anything besides number and past 100 should
not be a valid input.
Hope it makes things more clear.
Thanks!
Scotto Alberto wrote:
I think this is exactly what you are looking for
http://search.cpan.org/dist/RT-Extension-MandatoryFields
Hi,
I noticed that the link to the extension MergeUsersHistory on
http://bestpractical.com/rt/extensions.html is broken.
Here is the broken link:
http://search.cpan.org/dist/RT-Extension-MergeUsersHistory/lib/RT/Extension/MergeUsersHistory.pm
Looks like it isn't hosted by cpan anymore..?
However
Hi all,
I can't get the autocomplete email address feature to work for unprivileged
people who access the SelfService area.
It is correctly set in RT_SiteConfig, as I can also see in RT's web UI, tools
system configuration: AllowUserAutocompleteForUnprivileged=1
I'm experiencing this problem
Hi all,
I'm having problems with charts, both bar and pie charts. Little context:
created new dashboard and new saved search (privately at group-level); trying
to display a nice report in the form of a bar chart.
It happens that *under certain conditions* RT doesn't show any chart. Actually
40 matches
Mail list logo
