[rt-users] RT4 + Postfix Forward Ticket
Hello again, This list is a great resource for users new to RT. Thanks again for all of your help. I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. Thanks! -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31861541.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT4 + Postfix Forward Ticket
I reread what I added and I guess it's a bit confusing. Basically I'm sending forwards as attachments. I need to be able to send them inline. Is this possible? I'm looking for the setting and can't find it. derekross wrote: Hello again, This list is a great resource for users new to RT. Thanks again for all of your help. I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. Thanks! -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862018.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT4 + Postfix Forward Ticket
Is it possible send forwards inline and not as rfc822 attachments? Kevin Falcone-2 wrote: On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote: I reread what I added and I guess it's a bit confusing. Basically I'm sending forwards as attachments. I need to be able to send them inline. Is this possible? I'm looking for the setting and can't find it. RT sends forwards as message/rfc822 attachments. -kevin derekross wrote: Hello again, This list is a great resource for users new to RT. Thanks again for all of your help. I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862117.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] RT4 Forward Ticket
When I try to forward a ticket with RT4, the forwarded email goes through with a body of This is forward of ticket #x with correspondence as an attachment. It does not process my template at all. http error log has this entry: [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Template.pm:449) [Wed Jun 15 12:27:00 2011] [warning]: Template parsing error (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:720) [Wed Jun 15 12:27:00 2011] [warning]: Couldn't generate email using template 'Forward Ticket' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:723) Any help would be greatly appreciated. Thank you! -- View this message in context: http://old.nabble.com/RT4-Forward-Ticket-tp31851009p31851009.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT4 Forward Ticket
If I just put plain text in the Ticket Forward template, the template
executes. I was trying to do something like this however. Are params
different for forwarding of a ticket?
-my template begin-
Titled: {$Ticket-Subject} has been FORWARDED to you. Please take
appropriate action.
-
TICKET INFORMATION:
Ticket Number : #{$Ticket-id}
Ticket Subject: {$Ticket-Subject}
Ticket Description: {$Transaction-Content()}
Ticket Created by: {$Ticket-CreatorObj-Name}
-
Thank you,
{$Ticket-QueueObj-CorrespondAddress()}
-my template end-
More of the error log with above template:
[Wed Jun 15 14:29:31 2011] [error]: Template parsing error: Can't call
method id on an undefined value at template line 1.
Stack:
[template:1]
[/opt/rt4/sbin/../lib/RT/Template.pm:454]
[/opt/rt4/sbin/../lib/RT/Template.pm:410]
[/opt/rt4/sbin/../lib/RT/Template.pm:339]
[/opt/rt4/sbin/../lib/RT/Template.pm:319]
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:564]
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:708]
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:659]
[/opt/rt4/share/html/Ticket/Forward.html:96]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:522]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:271]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Template.pm:449)
[Wed Jun 15 14:29:31 2011] [warning]: Template parsing error
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:720)
[Wed Jun 15 14:29:31 2011] [warning]: Couldn't generate email using template
'Forward Ticket' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:723)
Thomas Sibley wrote:
On 06/15/2011 08:32 AM, derekross wrote:
When I try to forward a ticket with RT4, the forwarded email goes through
with a body of This is forward of ticket #x with correspondence as
an
attachment. It does not process my template at all.
http error log has this entry:
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Template.pm:449)
[Wed Jun 15 12:27:00 2011] [warning]: Template parsing error
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:720)
[Wed Jun 15 12:27:00 2011] [warning]: Couldn't generate email using
template
'Forward Ticket' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:723)
As the log messages above say, there was an error parsing your template.
The log should have more details above or below the lines you quoted.
In the future, providing the _full_ logs from the start is the best way
to get a quick answer to the actual problem.
Thomas
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Re: [rt-users] RT4 Forward Ticket
I resolved my issue. I was using Ticket Description:
{$Transaction-Content()}
Thanks.
Thomas Sibley wrote:
On 06/15/2011 10:37 AM, derekross wrote:
If I just put plain text in the Ticket Forward template, the template
executes. I was trying to do something like this however. Are params
different for forwarding of a ticket?
The Forward Ticket template gets $Ticket, the Forward template gets
$Ticket and $Transaction. When I try your template below, it blows up
on line 9 because $Transaction is not available (as expected).
Given your error, I suspect the template you pasted below isn't the full
template or you've typoed somewhere.
Thomas
-my template begin-
Titled: {$Ticket-Subject} has been FORWARDED to you. Please take
appropriate action.
-
TICKET INFORMATION:
Ticket Number : #{$Ticket-id}
Ticket Subject: {$Ticket-Subject}
Ticket Description: {$Transaction-Content()}
Ticket Created by: {$Ticket-CreatorObj-Name}
-
Thank you,
{$Ticket-QueueObj-CorrespondAddress()}
-my template end-
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[rt-users] 3.8.10
RT 3.8.10 and Authen::ExternalAuth [Mon Apr 18 15:52:55 2011] [error] Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/Net/LDAP/Constant.pm line 13.\nCompilation failed in require at /usr/lib/perl5/site_perl/5.8.8/Net/LDAP/Message.pm line 7.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/Net/LDAP/Message.pm line 7.\nCompilation failed in require at /usr/lib/perl5/site_perl/5.8.8/Net/LDAP.pm line 13.\nBEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/Net/LDAP.pm line 13.\nCompilation failed in require at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 3.\nBEGIN failed--compilation aborted at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 3.\nCompilation failed in require at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 26.\nBEGIN failed--compilation aborted at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm line 26.\nCompilation failed in require at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm line 3.\nBEGIN failed--compilation aborted at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm line 3.\nCompilation failed in require at /opt/rt3/bin/../lib/RT/Base.pm line 173.\nCompilation failed in require at (eval 109) line 3.\n\t...propagated at /usr/lib/perl5/5.8.8/base.pm line 94.\nBEGIN failed--compilation aborted at /opt/rt3/bin/../lib/RT/CurrentUser.pm line 96.\nCompilation failed in require at /opt/rt3/bin/../lib/RT.pm line 515.\nCompilation failed in require at (eval 2) line 1.\n [Mon Apr 18 15:52:55 2011] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server HOSTNAME :0, exiting... -- View this message in context: http://old.nabble.com/3.8.10-tp31427238p31427238.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
